Helpful staff, fair prices. Great experience.

Perfect Mother in-law gift that never leaves you without a great holiday gift for all holidays or any occasion for that matter! Perfect for those busy individuals always scrambling last minute having to settle on a gift...you know who you are...

Never been so disappointed in Pandora. My brand new bracelet won’t close and even the “Manager” had problems with it. It’s a brand new special edition and they are out of them. So she shrugged her shoulders at me and nothing she can do. Sent me on my way and could not care less. Of all the money and all the shopping trips I have had at this Pandora I have never been treated this way. If you know me you know how much Pandora I have. Not sure I will ever get more or even keep what I have. Very dissatisfied.

Bracelet closure broke. Got as gift in April. Replaced it...

My salesperson Jannie was wonderful and very helpful. My first time visiting. I was there to pick up birthday gift. Wonderful!

Great service. Had exactly what I wanted. Expertly rearranged my bracelets.

Good service and I didnt have to wait long. I gave them 4 stars because they did not have a large selection of sale items.

Just looking for great price 🙂

Waited over an hour Christmas shopping to get into this store at the Mall on Shelbyville Rd, Louisville, KY!! I had to make an appointment to shop in the store!! I tried to order what I needed online. However, everything was sold out. I called the store to ask if they had the charms in their store. They said they did. I asked if I could pay and do a curbside pick up, as stated on their website, I was told no, I had to come to the store. Nothing was mentioned that i needed an appointment to shop in the store!! I asked for a discount for my time and trouble and was told no. This was a gift for my daughter. If is was not for this reason, i wouldve not gone through this craziness!

Got in line to shop in store. I was then told to get out of line and to make an appointment. The woman was very rude and told me it would be at least 45 mins and asked me about a list. I was totally lost. How does anyone know to get on a list? Why a line outside if you cannot shop? Decided to shop someplace else.

OMG this is my favorite place been there twice for my birthday an then two weeks later for my daughters 12th birthday

I had very high expectations for this place and they have let me down. I have bought 2 rings from pandora the first one ALL of the diamonds fell out so I had a warranty and got a new and not even one year later ALL of the diamonds have fell out again my second rings most of the diamonds are missing and it has now turned my finger GREEN

Wonderful experience. Great service from knowledgeable staff.

Omg great experience the sales rep was so helpful. I will be spending my money with them more often

Stuff very friendly. Amazing experience at this place.

Waited in line 1hour 22minutes. Was suppose to be 5th in line then it changed to 9th. Huh?They did not have in stock the one and only item I went in for. Terrible store. Dont make customers wear masks.

I drive 45 minutes to get to the store because the website clearly says they open at 10. I get there at 10:04, a girl is standing at the door in front of me. I’m thinking she’s also waiting for them to open at 10, it’s fine they are a few minutes late. Another girl comes in opens the door, they both walk in. As I walk in behind her she shuts the door. Tells me we open at 11. So now I drive 45 minutes back home. That’s bad business, change the time on your website. As they will say I’m sorry for the inconvenience, due to the virus we open at 11. The whole mall is open, but they are not.

My boyfriend had taken me here for our anniversary he wanted to get me a ring I had been wanting, so he of course surprised me. Super excited when I walked in and then I get bombarded by employees trying to sell me things when I just simply wanted to walk around a look for a minute. Every other second the same lady approached when I previously told her I was fine and just needed to look. Then I proceeded to look at rings they got out in size 5 for me. While trying to decide which ring I wanted they were constantly trying to up sell me to 2 or 3 rings while I was saying no I’m simple and I just wanted one simple ring and then continued to say we’ll try on this and try on this. I just wanted to pick out a cute ring for my anniversary and enjoy it and it was ruined by employees trying to nail a sale.

I went to Pandora to see if I could exchange a charm I had purchased at Disney World. Although I was not able to exchange it, the customer service reps went out of their way to help and to see what they could do. They even called Disney World to see what they could do. The service was excellent and I highly recommend this store.

My favorite jewelry

Had gift card that would not go through. Clerk refused to enter card manually. Left store and immediately ordered online using gift card without issue.

I typically dont write reviews but I had such a wonderful experience I just had to. Linnea helped me find the perfect charm for my mom. She was extremely educated in the products they offered and it was like talking with a friend rather than shopping. Will most certainly be back for all my jewelry needs!

First time visit to Pandora. Sales associate was very nice and took her time with us.

Ive recently become pretty addicted to Pandora. I received my first ring for Christmas and it was a tad bit too big. My exchange process was super simple. I brought my receipt, and box and swapped for a smaller size with no issue. (Associate did have to get a sign off from manager, but that is to be expected in 2019 when theft has become so common in many forms. I worked retail for 10 years, I know. Sad but true) Before Christmas we were helped very quickly to find gifts for my mother in law (and myself) by Lauren. She was fantastic, didnt rush us, and ensured we were happy with what we had picked out. Great atmosphere in this store! Thanks Pandora at Mall St. Matthews 😊

The staff is very good at their job.

I purchased a Pandora ring for my daughters 14 th birthday in Disney World. My daughter wore the ring for one week and 2 stones fell out of it. My son also purchased a Pandora ring at the same time and place for his girlfriend. Her ring also lost stones within 2 weeks of wear. NEVER BUY PANDORA. They do not stand behind their product and REFUSED to exchange or refund. They treated me like a criminal and were very rude to me at my store in Louisville KY.

Customer service was outstanding!!

There was a very friendly staff that got me fitted for the right ring size. One of the ladies that was helping me was very educated on the ring names and prices and exactly where to find them in the book to show me. Today I was just looking for a cute ring and not yet ready to buy but wanted to see their options in store. They gave me the book of their products to allow me to keep looking when I left. Overall, I was very satisfied with my visit.UPDATE:I went back a second time and the workers seemed very uninterested in helping me. So I guess theyre hit or miss.

Had excellent service. Was greeted and helped promptly as soon as I walked in. Chasity and Jasmine were super helpful, let us know all about the promotions and were incredibly patient when I was looking around. One of the best customer experiences that I’ve had at a Pandora store.

Staff is always so helpful and nice. I enjoy shopping there

Super long wait just to be told that they didnt have the product that I wanted in store. Ive been in 3 times now and Im currently waiting on a call from the store to notify me when that item will be in stock. Definitely not holding my breath on that one.

Such a great experience at this location. Taylor was very helpful and made my experience at Pandora fun, even after having to wait due to the post Christmas rush! She did everything she could to find the ring I wanted and make me a happy customer. Definitely will continue shopping at Pandora at Louisville!

Excellent. Salesperson was very helpful. Informed me of special having for 125.00 purchase. Bought two charms instead of one. Salesperson helped me make choice for second charm.

I had an awesome experience today at Pandora that I want to share with everyone. It is so refreshing to get great customer service. Michaela was so helpful to ensure I got just what I was looking for and was happy with my purchase. The environment was cheerful and easy to shop in. I will definitely be a repeat customer.

I love Pandora! The girls are awesome!! Kaitlin & Whitney are my faves. Great customer service and free gift wrapping!! Definitely better than going to Jareds!

Alifia (I hope I spelled that right!) was so kind and helpful, she went above and beyond to help my grandfather and I find the perfect pandora charms for a Christmas gift! We will be back because of the selection, but more importantly because of the service.

I absolutely loved coming into the store today. Lauren and Kaitlin were VERY helpful and super friendly. I am beyond satisfied with their customer service. They are going to make my special someome very happy.

I was helped promptly upon walking into the store and the service was great. I was informed of all special promotions going on in the store and got a great deal on a Christmas gift I’m sure my girlfriend is going to love. Thanks Pandora!

Great customer service and selection. I highly recommend for all jewelry needs.

I had the same experience as Cheryl at the St. Matthews store regarding exchanging a ring for the correct size. The young lady assisting me refused to even look at the jewelry and hastily told me there was nothing she could do. I called Pandoras customer service, was sent a shipping label, and sent my rings in for exchange. How hard could that have been to do in store?!

This store has been amazing! Especially Jordan, she was so helpful and has been wonderful throughout the whole process of replacing my Disney Minne Mouses ear charm. Highly recommend coming to this store, such a positive experience!

The workers here are very unprofessional.

Love, love

Try to buy online. I knew exactly what I wanted to buy, but had to wait 30+ minutes for a sales rep. Save your time.Sales reps were helpful once they had time to see you. Would be great if there was a way to check inventory online.

Always a great experience at this location! Everyone is so friendly and helpful! How can you not spend your money?!

I purchased a Pandora bracelet and a few charms roughly 1 week ago. I noticed the bracelet starting to tarnish where the charms were so I decided to return for a refund. I went to the store in St. Matthews, informed the associate kindly about my issue and she began to argue with me about why I couldn’t return my items. (purchased at another location, must take to that store, most people exchange, there is nothing wrong) then took the jewelry/receipts and went to get a manger. After ten minutes waiting listening to 3 employees gossip, manager finally arrived. She demanded my bracelet couldn’t be returned as it was purchased at another location. Both tried to convince me my purchase was not made through a Pandora store even though it was. After looking up store info and proving so, she stated it could not be returned because of a scratch that was NOT there when I presented the merchandise. I informed her about the 30 day return policy/warranty and that the only thing noticeable was the tarnishing of the silver. She then tells me she’s not able to locate the item number or find it in the system (she didn’t try) based on a barcode issue and still refuses to return it. It has now been 20 mins. She offers an exchange but I refuse as I don’t understand how it can be exchanged but not returned being unlocatable. The 3 other associates (originally gossiping) and other employee are around adding their inputs. Nothing was wrong yet there is a gang of employees teaming against me trying not to complete my transaction. I call the store where I purchased the bracelet, the manager tries to convince me there’s nothing they can do to help me and they were closed (false info) I speak to the manager there and she locates the item number and sends a copy to me in one minute. She tells me there should be no issues returning and apologized; very kind, pleasant and professional unlike the associates that I dealt with in this store. Finally manager returns my items. Not only was she unprofessional and lacking knowledge but I also couldn’t help but notice her hands weren’t clean and nails needed grooming. I asked for a paper receipt and e-mail after. She provided the e-receipt but no paper copy for me. After all the hassle I thanked her and left. I couldn’t believe how badly I was treated, horrible experience!

The service at Pandora Louisville was excellent. Staff very helpful and assisted my wife with some good options for our daughters. Special thanks to Angie in store, top service .Many thanksRichard & Karen

Norah was great

Helpful.

Taylor and the rest of the ladies in Pandora did an amazing job helping me pick out another perfect charm for bracelet and placing it. I always have a great experience when shopping in pandora st. Matthews! Thanks ladies!!

I love Pandora and I enjoy the store the people that work there in a different items that they have in the seal thats going on buy two and get one free you know when its free its for me

For my first time visiting this store; my experience was very memorable. Brittany was very help, knowledgeable and very pleasant to work with. She is a wonderful person and provided great service.

Kind and courteous, helped me with what I needed. Also, they have special engraved charms you can only get there! Perfect for Derby time

I was on the waiting list and the employee scratched my name off for some reason I guess because I was at the door on the phone and did not bother to let me know I was kext so she had to put my name again at the bother of the list. I didnt feel welcome by the one that helped me either.

Easy in easy outPeople where very friendly.

Great customer service from Madison. Very thorough and offered lots of different products and solutions. Highly recommend.

Came in today and received a cleaning, also purchased 3 new charms. 2 for myself and one as a gift. Gabriella was Awesome and very kind & informative. Great staff!

So friendly and helpful. They took their time, showed me dozens of pieces without acting like I was a bother. Best shopping experience ever!!

The worst Pandora store Ive ever came across. I had to wait in lane for an hour just to get into the store and find out that they dont have about half of whats in their catalogue.The brand itself is overrated junk. If you realy want to buy a nice gift for someone you love go to good quality jewelry store and get a gold piece with a nice diamond. not some rose golden silver s...t with glass...

Amazing costumer service! Only place i rather shop in store because the people are always so nice.

IT so beautiful

All the girls behind the counter were pleasant helpful and laughter at my jokes. Written by the UPS MAN RALPHAEL!

Staff was wonderful.

This place was great very helpful did not know what to get but they helped me

Super busy and hectic inside store. One guy had to be told to leave because he kept causing a disturbance. Just a little crazy.

Poor customer service. Stereotype people and lose money. Went to a retailer called diamond In the mall and they were welcoming. So they got our business.

So polite and courteous. I had a great experience with Pandora. Customer service here is great

Very helpful in getting my wishlist started for family today! Great at actively listening to what my needs/likes were and highlighting products that lined up. Friendly and warm.

Rilee was very helpful and patient with me. I am really happy with my selection. Everyone else was very friendly.

A awful customer experience ensures I will never be a Pandora customer. I received a bracelet and charm as a gift. I went into this location with the Pandora bag and Pandora boxes that each piece of jewelry came in. I simply requested to exchange the bracelet for a smaller size.I have never felt so insulted - the associate began whispering with the manager regarding my request. Because I did not have a receipt or gift receipt, they questioned me beyond belief and denied my request.Clearly this was an opportunity to add to the Pandora customer base, instead of seizing that opportunity, they choose to treat me like a thief. Had I requested anything other than an exchange, I would understand. This request would cost them nothing, but rather gain a customer that has a whole bracelet to fill.Shame on you Pandora, perhaps a few courses in customer care will prevent this from happening again.

They have a great collection and the staff is very nice! Always a great experience when I come in. I will definitely return over and over. Love pandora

I got 2 rings today. they are amazing and I love them. the girl was super nice. great experience.

Great customer service! Took their time with me and they were very polite😃

Jasmine in Pandora was very helpful with me getting a birthday gift for my mom. She listened to my price range and I got what I wanted.

Great customer service. Jasmine was great. Appreciate all her help

Very accommodating staff. They spent the time I needed to find what would best fit my wife. Definitely coming back.

The sales staff were wonderful and extremely helpful. They took as much time with me as I needed. Will definitely be back!

We buy all of our charms at this location. The staff is wonderul.. They always remember which charms my wife and daughters have!

Angie helped me find the ring I needed. They were very helpful and fun to talk to. I had an amazing experience!😍👍

Excellent service! Very patient & put together different options to view. Will be coming back to see Erica

Excellent customer service- Brittney was very patient and helpful with me. Love the buy 2 get 1 free deal!

Very nice customer service. Got out within 15 mins. Highly recommend

Today was a much better day! I came it right when the store opened and was helped right away. That must be the key! Staff was very helpful.

I have enjoyed my visit at this store. The ladies were very nice to me. I will come back imn the future.

They were super helpful in assisting me in picking out new rings! They also helped me get sized.Great experience!

Every time I go in there someone greets me immediately to let me know that I will be helped. They are always willing to give good advice and help me out every time Im in there shopping.

The service at the mall St Matthews pandora is excellent! They are always so helpful and friendly and go above and beyond to make my experience amazing.

The ladies at Pandora were very helpful. I came in getting exactly what I needed! Great customer service from Erika and Jasmine!!!

It was awesome! Erica was an awesome rep for Pandora! I will most certainly be back! She definitely knows her stuff!!Thanks, Erica!!

Very clean and fast customer service was in and out and the person who helped me la trice was very nice and knowledgeable.

Very quick and easy experience. I had a hard time deciding on which rings to get and Conner was extremely helpful :)

I had the pleasure of working with Angie who should be the face for Pandora. Shes so passionate about her work and the pieces; her creative style made the process so smooth! I cant wait to come back and do it again!

Great service. Delaney was an outstanding help and I had a great experience!

Delaney, fabulous experience, despite high volume of customers. I left satisfied.

Very helpful. Took time to show me several options. Found what I needed. Jasmine was great, friendly and very helpful

Kara with a K was awesome as well as the rest of the team. They were very patient and made me feel so welcome. I will be back!!!!!

I would give the store in St. Mathews a minus 5 stars if possible. I bought three Birthstone rings from Pandora here in Va. Beach for my Granddaughters, I sent Jamis ring for her Birthday in Oct. The ring was too big so she took it to the store in St. Mathews to exchange for size and was treated rudely by the immature staff... I pulled up reviews on the store and saw the only two reviews on this store were bad.. I can see this is not an isolated incident, so I will be contacting the store owner and Pandora directly. I feel they should know how these girls are treating customers and hurting their business. I have no worries that if my Granddaughter cannot get the ring exchanged for size, she can send it back to me and I can exchange it here... We have a Great Pandora store, geared to customer Satisfaction

Great experience! Very well managed and very friendly! Glad they moved to a bigger location in st Matthews mall!

Thanks you ladies for the excellent customer service .. you guys made the shopping experience very seamless

My salesperson was very helpful and attentive. But the initial greeting was awful. There were more workers than people in the store and they ignored or said someone will be with you . that needs work.