The service dept. welcomed me upon arrival, and took my truck immediately. They completed my service in a timely fashion and provide a comfortable area for waiting.

I got a recall notice pertaining to an air bag ( Potential Problem !) I made an appointment with Greater Lowell GMC/ Buick, where I purchased my 2009 Sierra SLE back in 2009...When I arrived, I was greeted by the counter gentlemen at the office and told them who I was and they couldnt have been more helpful ! Minutes later I was drinking a hot cup of coffee that was offered to me and decided I would do a little window shopping...so to speak..! I walked around looking at new GMC trucks and other vehicles in the lot. Before I knew it, my truck was finished and brought out to me... !I couldnt have had a better experience...polite employees doing a great job ! Many ThanksJ.S.Hall

1 day job took 8 days. Repairs were supposed to be done under warranty, but the warranty company was not even contacted. Broke my axle during repairs. I was told it would be fixed under warranty, no question, so I authorized repair. Obviously it wasnt since they were not contacted. I was then told if I didnt pay the whole bill, I could not get my car, no matter what.Extremely underhanded and unethical. I am currently looking into legal action.

Easy to schedule online, the Service Manager (Eric) was awesome, extremely personable and knowledgeable. Everything went exactly as it should with no surprises. Eric specifically made me want to do future business with your dealership - he is an asset!

DO NOT RECOMMEND!! Bought a 2015 Acadia almost exactly 1 year ago at the time of this writing. At the 10 month mark the car ran out of transmission fluid during a family vacation, luckily not until we got off the highway. The car was still under warranty and so no cost was incurred. Not too long after, the exhaust had a leak and when I called to schedule an appointment they failed to call me back (the warranty just happened to expire around this time). Unhappy with their customer service at this point, I brought the car today to a local mechanic who fixed the exhaust leak and also discovered the front and rear differential not only hadn’t been serviced before I bought it, it was also filled with MUD AND TINY BITS OF METAL!! They’re supposed to be a trusted GMC dealer, but they sold me a vehicle that was bound to fail, save yourself some trouble and go somewhere else.

Nice, helpful people. No problem getting an appointment. Was taken right away. Wait wasnt too long (about an hour). I had a slight mark on my fender and the nice guy, Eric was nice enough to polish it out for me. No complaints at all.

This was my first time there servicing my truckI came in for an oil change and tire rotation. all was well, however, I received no indication of any time of inspection on the vehicles tire wear and tear, Breaks ect.. not sure if its because this location does not provide this, but it be great knowing it was looked at.P.S Love the car wash

Chris is a great gut, very personable and friendly. Got me in and out on an hour! Outstanding customer service.

Very convenient to schedule the service for my truck and Greater Lowell GMC added extra work to the scheduled service even thou I had a late afternoon appointment. Work was completed professionally and quickly. Very satisfied that they were able to work with my schedule and the waiting area was very comfortable.

As always, everyone was courteous and very helpful. Chris,Eric, and Nina were pleasant and smiling. Its a great place to go to!

Jacob Seguin and the Business Manager who I cannot recall his name at this time were extremely helpful, laid back and pressure free. The business manager got me at very comfortable price for a car I have been thinking about for years. Jacob was very patience with my questions.

Brought my Sierra in for a faulty trailer light connection and a separate issue with an extreme odor in the passenger compartment. The advisor, Eric, took careful consideration of the issues, assured me they would take care of both problems, and provided me with a loaner vehicle. After only a few hours, he called to report both problems had been identified and solved. (Yes, it was a dead mouse in the blower motor.) Lowell GMC is always on top of their game. Thanks to Mike and Eleanor and their entire staff.

Chris really took care of me and my vehicle. Great communication and service

No local, and were traveling thru with need for an Oil Change in our two month old Yukon XL,The service writer and staff were congenial and most efficient. They had us back on the road to Texas in short order!

Great People in the Service Area, they completed the repairs to 100% satisfaction, Delivered the car when promised.

Staff always courteous, friendly and very professional.Owners of dealership are a young couple who do so much for the city of Lowell....just good people.

Greater Lowell always provides the best customer service! I have been buying and servicing my vehicles from them for 15 years and they never disappoint. I highly recommend them!!!

Just purchased a vehicle yesterday and I just wanted to say my experience from start to finish was great. I worked with Jim initially and Angel took over. Everything went smooth and customer service was excellent. Special shout out to Angel for all his help, assistance, and just being an overall down to earth person. I feel like I’ve been to dealerships before and they were trying to shove leasing a vehicle down my throat where Jim was very upfront and honest about what would work better for me. PS loving my new ride 😊

Check engine light was on due to a traction control off message that appeared on the dash. So I took the car to Greater Lowell Buick GMC stealership for a diagnostic test. The mechanic was not able to find the source of the problem. He was throwing guesses on possible reasons why the check engine light could be on.Yet, Eric Scamman who was the service advisor at the time still managed to charge me a diagnostic fee of $125 . If I am not mistaken, a customer get charged a diagnostic fee when the mechanic is able to find the problem with the customers car. Right? I am very disappointed and will not service my car at this stealership in the future.

I was truly impressed with the excellent customer service, comfortable waiting area complete with drinks and cookies, the experience was great. Well done and I will be a life time customer after my first time there.

It was wonderful as always. Front staff in service- cant think of their names (Eric and Michael maybe?) They were great as usual. Woman at the check out, also very polite and personable. My car looks great! They always aim to please.

Jim, the General Manager of the dealership is fabulous to work with. He is the reason I came back this time and will again. He is generous enough to allow his sales managers to take the sale, even when he does all the legwork. You do not get the car salesman feeling when you work with him. He does not push, and he is honest and upfront about what the costs will be. I do not even bother going to shop at other dealerships anymore, I just call him directly when I am ready for a new car.

This is the only place that I will have my Denali serviced. It’s always an easy process from making the appointment straight through to check out. Everyone is very friendly and greet me by name. It’s always a pleasant experience and I know that my vehicle is getting the best service.

When I moved to NH I thought it would make more sense to bring my car to a dealer that was closer to me. Have to say, the customer service did not even come close to the service I have received over the years at your dealership. The next time my car was due for routine maintenance there was no question in my mind where I was going. I applaud your entire service dept. Everyone was very courteous and helpful from the time I was making the appointment until my keys were handed back to me. I just wish I remembered to follow up about the hitch cap. I lost the dealership one that came with the car at time purchase.

Great people great work highly recommend this dealership

I had a really pleasant experience.

I was at a track meet just turned in my lease the day previous I was in my wife’s explorer in my dream vehicle is the GMC Dinali crew cab I called the dealership recommended by a friend I said speak with Dave in service when I called I got Jacob who works with Dave we did the whole thing over the phone and about 20 minutes I went to pick up the truck the next day total time and dealership may be an hour and that’s because I was early. Treated like a rockstar everything was top notch

Jacob, Artie and the guys are all great. they really make it feel like they want our business.

Experience at your dealership is always great service friendly clean environment willing to help me if I need anything making sure that I am satisfied when I leave

They took my car right away and placed a part in my car.They also did additional work -updated my next planned visit sticker-cleaned my car-left everything in perfect condition.

Good service but very busy.

Always been wonderful with me. I have never questioned anything at greater Lowell

Awesome service. Fully explained everything. Reasonable prices. Chris provided excellent customer service.

Dealing with Jim D’Antuono made purchasing this vehicle an enjoyable and professional experience. Stuart Pitts was a pleasure to interact with and very knowledgeable about my new vehicle. I would not hesitate to recommend them to my friends and family.

I just want to say that buying my 2021 DENALI 2500 DURAMAX at Lowell GMC was the best experience I’ve had buying a vehicle, and I’ve bought quite a few of them !! Angel my sales person was great very professional and knowledgeable about the sales process and he took the time on his day off to deliver the truck to me and took the time to go over the features of the truck, the finance person Artie I believe was awesome !! Art found me incentives from GM that save me quite a bit of money off the vehicle ! Thank you Artie !! YOU ROCK!!I am so happy with purchase at Lowell GMC I highly recommended doing business there !!

My vehicle needed an oil change, but I couldnt bring the vehicle in because I was caring for my wife who was recovering from surgery. The dealership came to my home, picked up the vehicle, provided the service, cleaned the vehicle, then brought it back to my home. I paid for the service over the phone. My wife and I were forever greatful.

Awesome team and met all my needs without hesitation. Best dealer Ive ever been to! Love the employees and how they treat everyone like family so much nicer than those huge dealers that are only there for the money these people care of 100% about your experience and the way they treat you. I will never go anywhere else!

The folks at this dealership were fantastic! Angel and Jim worked quickly and efficiently to get the deal done. No uncomfortable back and forth. Angel then went above and beyond and assisted me in getting the all weather mats for my truck. Highly recommend getting your next GMC at Greater Lowell Buick GMC!

I couldnt have asked for a better experience purchasing my GMC Sierra. GM Jim DAntuono and his team were fantastic. Everyone is knowledgeable, professional, honest and pleasant. Thank you Greater Lowell Buick GMC

Always a great experience and top notch work done.

I hate car shopping and I hate the spiel and negotiation process - this was not the case with Jacob and Jim. It was a very laid back, comfortable experience which I really appreciated as its rare in the car business. Jacob was very knowledgeable and worked hard to get me the deal I was happy with. We have him watching for a truck for my husband and hope to do business with him again.

From the moment I sent an inquiry about a vehicle I was interested in purchasing and now my service needs for my new Acadia, Greater Lowell Buick GMC has provided a TOP NOTCH client experience. Anyone can sell cars, not anyone can deliver the service standard that Mike and his team does. I will tell all my friends and family about your dealership. Keep up the fabulous job!

Chris n EricAre Great,They Always get me in for service on my Truck, as well Company vehicles

Bought my last vehicle here. The sales team was fair and transparent, no games. Quick too, came in one evening after work knowing what I wanted from a previous days year dude and some online searching, and the next evening after work I was in my new vehicle. I purchased my vehicle in 2015. I have also had no issue with their service department. Same deal, friendly staff, prompt service, and honest and transparent pricing. You can forget the stigma of dealer said being expensive here. Sure a neighborhood shop might be slightly cheaper but the fair and honest staff and complimentary water and coffee (and in the morning sometimes donuts too!) Is with the few extra dollars. I recently needed new tires and found their prices to be very comperable to other the retailers. They prove match on the tires themselves too. Regular maintenance is reasonable prices as well and they recently started detailing vehicles also. The biggest plus if they are gm certified so if you own a GM vehicle and its under warranty, you have no worries because nothing should go wrong and any work they do will not good your warranty. So, to sum it up, friendly, honest, and transparent sales team, friendly honest, transparent, and trustworthy service team, and a nice atmosphere on their waiting area if you choose to wait for your vehicle to be serviced or they also provide a ride to your house if its an extended job. During the pandemic they will even pick your vehicle up from your home for service, check with a sales rep for availability though, while I havent used this service I overheard one of the service reps explaining it to someone over the phone during my sorry wait at the counter.

Worst car shopping experience yet. Walked in, was chased around the store by a salesperson. I walked around a car and he followed my every step. I felt like I was being stalked. When it was time to look at numbers, I told them my budget, they went to run numbers came back with a price way over budget. I asked to work with them and to see if they can go lower. They basically laughed in my face, were rude and not easy to work with. Walked across the road to one of the other dealerships, and it was much more pleasant, easy to work with and I bought a car on the spot.

Dont know how the sales team is but the service departments customer service is terrible. Had my car for five days. Didnt not offer me a loaner. Told me the job would be done on the fifth day just to call me an hour before closing to tell me it wouldnt be done for another three days.

Always a pleasant experience. Staff is friendly. Fast service.

Fast and efficient well worth the time to schedule a service appt.

I had an issue with my truck not starting intermittently. I called Monday at 7AM and was given an appointment immediately. Issue was diagnosed, a new starter was installed and I was on my way by 11AM. Very satisfied thank you very much.

Very easy going and laid back with zero pressure whatsoever. Very knowledgeable sales and service staff. Will definitely be purchasing and servicing my vehicles here going forward.

Friendly, courteous and professional service.

I called for an appointment and received the date and time I want. Dropped off the truck the night before requesting PM completion and received a voice mail when the vehicle was completed. All services where completed and satisfactory. Thank you Greater Lowell GMC

You don’t get better than Dave, Chris & Eric. The best service team always there to meet all your needs. You guys rock - Mike

Best Dealership and service around, always a pleasure when going for an oil change, service or when purchasing a new vehicle! I highly recommend you visit if your considering on buying a new or used vehicle.

I am very pleased with the service intake process the people were very courteous and knowledgeable. The installer Steve was outstanding he showed me how to use the item as well.

Staff is personable and easy to deal with

I requested a ball joint, inspection sticker, engine diagnostic which I was told was 134.00 and a headlight bulb change. I had my extended warranty for only 12 more miles. So the work needed to be performed and the inspections/checks on it were critical. I made that clear. They didn’t have the car part til four days later, it took them no time at all to fix the ball joint once part arrived as well as headlight bulb. However throughout the entire FOUR days the vehicle was there they did not do an inspection sticker as requested or an engine diagnostic or multi point inspection. I came to pick the car up when it was ready and realized there was no sticker and also the engine diagnostic was not done or multipoint inspection.They asked if I had a minute they would do a sticker right then and there, stating it should take no time at all since they had the vehicle for four days and it should have no problems! They also guaranteed me that the rental was covered under my warranty claim for the entire duration of the repair which was four days. My bill stated They charged me for the fourth and final day, it stated the claim wouldn’t cover the last day.. when I mentioned that there was no inspection sticker. He stated it had mismatched tires and the license plate was bent. This was done right in front of me and not during the four days they had it.. only after complaining in front of the manager did they perform this too basic of an inspection in front of me. They didn’t scan it for codes or for anything related to an Kind of inspection. I stated what I needed done, and expressed the concerns I had about the oil sludge to them. They assured me throughout the four days each day they were working hard to meet my requests and my cars needs. They didn’t even ask me if I wanted to purchase new tires. Very unhappy as of now two days after getting the car, the engine light has come on for a catalytic converter problem which would have been remedied if they had done the job right the first time under warranty.

This is out third purchase from Greater Lowell Buick GMC and are very pleased with the sales staff (Jacob Sequin), General Manager (Jim DAntuono) and their service department. We highly recommend dealership to friends and family.

As always it was a great experience dealing with Greater Lowell GMC. Staff is friendly and very knowledgeable.

No pressure no haggling just a all around great experience

I lease a GMC Terrian and went in for an oil change. The person working the front desk made me feel that I need to get a full injector test. I thought this was apart of my maintance package with my lease and did not realize that it was not covered. I feel like they did this on purpose to get money out of me. I will not be bringing my car for oil changes again.

Dave and his crew in service are incredible! They are always super attentive and work as fast as they can to get you back on the road. These guys are super honest and take pride in their work. I couldn’t recommend Dave & his crew more. I wouldn’t go anywhere else.

Good job !!!!everything work on order im happy with service.

Manager Jim and sales Chris were awesome, made the buying experience very easy and enjoy full. Definitely recommend them to anyone looking for a vehicle purchase.

The service team is great ... everything is always smooth. Chris had always given my car needs the highest regard and goes out of his way to get the parts in a timely manner.

Absolutely fantastic..... bought/leased many cars in my almost 46 years old and this was the best experience

My visit was for a L O F which was performed in a timely fashion as always!!

Chris and Eric are always friendly, professional and considerate of my time.

Always friendly and accommodating. I drive 25 miles just to come here. They make appointments that are flexible with my schedule, and complete work in a timely manner 😊

I reached out via email about a 2020 GMC Sierra and heard back right away from Michael and was able to head in right away to check out the vehicle. I met with Jacob when I arrived and the whole process was fast, fair and professional.

Service was pleasant, thorough and efficient!

Very efficient and professional

Awesome dealership! I made the mistake of buying a new GMC SIERRA DENALI from Quirk in Manchester. Shortly after taking delivery I discovered the truck was not properly prepped by Quirk. Over $500 worth of factory shipped items that were supposed to be installed by the dealer never were. I contacted the salesman and got the run around for over a week. I then submitted a negative survey about Quirk to General Motors. Ten days later I contacted Quirk to find out when they were going to install my parts. I was told they were on order and they would get them out to me, but wanted to end our business after that due to the negative survey I submitted. I needed to have these items installed and Jim the General Manager from Greater Lowell Buick GMC made it possible. I was treated with complete respect, the installations were completed while I waited. They even offered me a loaner vehicle. I got to meet the owner Michael, and the service manager Dave and was assured they would love to continue servicing my truck in the future. What a great dealership! I will continue using them for future service needs and will definitely purchase my next new vehicles from them.

EXPERIENCE WAS GREAT AS ALWAYS.. CANT WAIT TO GET SHOCKS DONE

I had to have my car towed to the dealer a few nights ago. I had called to inform them what had happened to my car that way they knew the next morning. The follow morning I got a call letting me know what happened and what they can do to fix the issue. It was going to be over $3,000 to fix it and I told them that was very expensive with a new house and a wedding to pay for I couldnt afford it and he pretty much laughed at me. I had asked them not to do anything to my car until they heard back from me (I was going to looking else where for a better deal in which I found.) So I call them the following morning to let them know that was going to be taking my car elsewhere. When I get there they had informed me that they had my car on the lift and they were about to start the work on it. This is after I had specifically asked them not to do anything to my car! I still had to pay for the diagnostic fee which I was okay with. The guy that handed me the receipt had told me he wished he knew the price was an issue and that they could have worked out the price with the service manager. I was shocked that they waited until I was there paying for the diagnostic to offer to work something out with the price of the car. I will not be coming back to this dealer as they were trying to way over charge me. I was able to find another place that only charged me $600.

Mike and Eleanore are great! Very easy to do business with and very accommodating with service. Their people are competent and professional and always get it right the first time! Never a problem when dealing with Greater Lowell Buick GMC! Would recommend them to anyone looking for a vehicle ( new or used) without hesitation!

Great service as always! Thanks

Excellent service and customer support

Great people and great service

Heres the thing... maybe Im getting soft in my older age, or maybe its because you guys treat me so well, but normally I would be annoyed that the GM Goodwrench inspection didnt get done when I had the oil changed like it says on my receipt. However, Im not when it comes with your dealership. After I got a call that my vehicle was ready, I mentioned that I thought there might be something up with the front rotors and pads. The adviser had them checked and recommended replacing them. Now, normally, Id fight this given the issue I had with the master brake cylinder and brakes in the past and the fact the vehicle only has 36k miles on it. (It does seem absurd to be replacing rotors at this mileage.) But, you guys have been so awesome to me, never pushing me, always willing to pickup and drop off the car when needing service, and having a reasonable price of $500 for new rotors and pads, I couldnt see any reason to push back. I trust that you will always represent truthful facts and only recommend what is absolutely needed. Thank you for all that you guys do. It has changed my opinion of GM forever and made me a loyal Greater Lowell customer.Julian

Im currently here waiting for my brakes to be done. Im extremely happy with this place! They are honest and do whatever they can to work with you in any way possible! Ill definitely be back!

Very courteous, very satisfied with service.

Professional but friendly. Completed work when said they would.

Great attention to detail awesome service

They Did a Good Job, Best Price. Had issues but they did their Best

Very friendly professional staff

I brought my truck for a service bulletin from Gm, from then it’s been problems, they pre charged me for parts, parts that were supposed to be taken care of from the gm because it’s a safety issue on top of a service bulletin from GM that had to do with the leaf spring under the truck, so after I paid in advance Before the work was done because they said that what they do now, so I was a little confused and called GM headquarters and they told me that I was right and they were supposed to take care of it the first time I brought it initially ok, so when I notified the dealership in Lowell I think you guys made a mistake they said oh yeah that’s right, and they tried to get me “assistance” on paying they actually said that they would cover half the cost of the service bulletin, so they are making money off service bulletins that was supposed to be taken care of from GM and shouldn’t cost the customer thing, so if I did not make a few phone calls they would’ve took my money no problem, that’s sneaky grimy and disgusting doing that! I’m not a person trying to just talk bad about a dealership from a bad experience that I had and am not being dramatic or trying to make things sound worse, but getting charged for things that are supposed to be taken care of from Gm and then when it’s brought to light they offered paying half on top of that, that’s sneaky stuff, nobody should spend your money with a dealership that you just can’t trust at all and have to worry about them trying to hustle you, this is what happened to me, so I asked for my money back and probably going to have to jump threw hoops, but there you go GMC Lowell pre charging and taking money from customers for service bulletins there you go

Great place to service your vehicle. Staff is knowledgeable and waiting room is clean with big tv. They give you an accurate time frame for your service time.

It’s always perfect.

Service Representative was outstanding at the dealership!

The service was great the salesmen were spot on and knowledgeable in every aspect of the vehicle

The service team is great, especially Ray! Very knowledgeable and patient. Sometimes they are able to offer brand new loaners which can be dangerous when you’re not in the market for a new car. They are trustworthy and try to save you money.

My satisfaction comes by the technology available to prospective buyers of new vehicles.., on line. My opinion of the ease to survey dealerships online and communicate with sales people and independent owned dealership like Lowell Buicks owner Michael Moore. Excellant care was taken by salesmen Angel Gonzalez..He was more then enthused in helping in demonstration of new technology of the new Buick model I purchased, even without a test drive of it...I have owned three Buick and two other GM products in my lifetime (73 yrs) and extremely satisfied with them.. Thank you for the excellent service given to me out of the Lowell Buick organization. Sincerely Tom Cooke.

Very attentive and friendly staff

Great people, professional and friendly

I had explained what I read online as a known seat movement issue at another GMC dealer, only to get the runaround.I tried Greater Lowell GMC, and now recommend them to my friends. These guys are honest and standby their work-really!I especially want to thank Jim Sousa – Service Manager for going above and beyond! He actually took the time to test drive my truck to ensure the issues was resolved.

Great family run dealership. The Moore’s are dedicated to keeping their customer’s happy, I can’t say enough about their service department, great work, free loaners and they make it easy. They offered to pick up my Denali and drop it off in order to make my life a little easier.

Absolutely horrible service specially by the general manager he has no clue what he’s talking about!I had some questions about a lease and he tells me to contact GMC corporation to get my questions answered as if he doesn’t work for them LOLVery poor customer service no wonder why the place is empty!!!!

Awesome job by an awesome team. They took great care of us with a nice loaner while they made the necessary repairs. Highly recommend Greater Lowell Buick GMC!!!!

Jacob my salesman was excellent. Delivered the car to me at my office in CT the day after I spoke with him.The next day they delivered and installed the floor mats they had to order, at my office.The sales manager gave me a great deal upfront and I bought the Denali XL that day over the phone.