A very good experience. Monte Ebeling was my service advisor and I appreciate his customer service style and demeanor. I arrived a little early but he was able to meet with me immediately anyway. He did a great job communicating what would be done, didnt pressure me to do more, and also let me know the ballpark of what the charges would be, which was nice to know ahead of time. I recently moved into the panhandle and wasnt sure where to go for service. Based on my experience, this is my new go-to place.

I just bought a 2015 Mercedes c300 from this dealership, the dealership customer service was the best I ever had.

Monte Ebeling gave me great customer service.I was at Mercedes super early 7:30am and he was already there I didn’t have to wait on him the 2 days I drove up to Lubbock. I like dealing with punctual and responsible adults like Monte!By the way my baby girls tinted windows look great! ❤️Thank You

Monte is a great guy and very helpful in our experience. We would recommend giving him a call and trust what he would say and do for you. Went out of his way to make us have a great experience. thanks.

Service is great! They will not perform any services without letting you know in advance and you can decline any you wish not to have done with no pressure. Wonderful people to deal with!

I have been a customer at Alderson European Motors for over 15 years. Their service department is outstanding. Monte Ebeling and his associates are courteous, professional and efficient. Monte has gone the extra mile for me several times. The communication between the service department and myself is a great asset. Having the option of having a dealer car while my car is being serviced is incredible. Great job!

Monte...the MB service advisor is wonderful. I am rather technically savvy and know a bit about cars and mechanics. When I take my vehicles in for service, I appreciate the honesty and transparency dealing with Monte and Alderson MB. My wife and girls have never felt pressured or big-dogged (sorry...Texas slang for being treated underclassed) by Alderson MB when they take their cars in for service. Do yourself a solid favor...let Alderson MB take care of your Benz!

Monte does a fantastic job and dealing with the service department at Alderson MB is always a great experience. It’s like none other. Repairs are prompt, they always have a ride for you and stay in constant contact. Really can’t say enough good things about he and his team. If you need a repair or service on your Mercedes, they are the folks to see!

Monte Ebeling and Alderson Mercedes service have always been my only choice for maintenance of my Mercedes vehicles. Great work and friendly service. I recommend them fully.

Michael Sanford was very easy to work with he’s very knowledgeable and when I’m ready to do this all over again I will definitely be looking for him. Thank you so much.

My experience was great!!! Monte Ebeling got me right in. I was expecting to be there longer but I was out sooner. I was offered shuttle transport on multiple occasions which I declined because my car was ready before I needed shuttle transport. All in all everything was great!!! I would recommend this service department to anyone because the service is professional and personable. Above and beyond what’s expected!!!

I brought my car in for service and I couldn’t have asked for a more favorable experience. Everyone was super helpful, explained everything to me throughly, and we’re super super nice. Service was completed quickly and the communication overall was superb.

Monte Ebeling is courteous, professional, and efficient. The facilities are immaculate.

My service appointment with Monte could not have gone better. Appointment was easy to get. They kept me informed the entire time and every issue with my car was resolved. Monte makes getting your car serviced at Alderson Mercedes a breeze!!

The service advisor at this dealership is always top notch with Monte Ebeling.. i’ve taken my cars To him for a long time. The service he gives is top notch he’s very advisable and he explained anything and everything about the vehicle that you need to know on the spot. Thank you For taking care of my vehicles.. The parts department employees are great I don’t remember the two guys name it’s in there but they have help me with small knickknack things that I have needed for my vehicles I appreciate them. The front buying I’ve never bought a vehicle from them they’ve never made me feel welcome on the front end. But the service and parts are great

Thank you Monte for as always perfect service.

Monte Ebeling was our service manager. He was able to fulfill all the Maintainence that was necessary in a promp and efficient manner plus he worked with us when we could not pick up our car on time. Everything was done that needed to be done and he was happy to work with us.

Monte atAlderson is the main the reason I drive a Mercedes. To me knowing my car will be serviced accurately and fairly is the most important thing.

Aldersons provided me with top-notch service. Monte and Raenee are both excellent! Monte is really knowledgeable and helped me prioritize the needed services for my vehicle. He also kept an eye on my budget and advised me on a great plan for the long-term care of my GL350.Renee not only got me in a loaner; she made me aware of (free) recall work for my vehicle - and scheduled it with my existing service appointment. She even had great wine advice.Why would I go anywhere else?Yay, Aldersons!John B NeillLubbock, TX(posting from my wifes gmail account)

Always the best service, Monte Ebeling is just the best, thank you for your excellent service!

I appreciate the efforts of Monte Ebeling. Hes always very courteous, professional and makes sure my car is properly taken car of and serviced as required. Great Job!!

Took a cla in for electrical wiring issue and after over5k they released it to me with dead batteries they never could of properly ran a diagnosis without fixing that issue first and the vehicle be sat in their storage yard dead for over a month when I picked up the vehicle they released it without proper battery power check engine light was on could of cause a accident they should know better releasing a unsafe vehicle I drove over200 miles like that! Terrible service!

We were very well taken care of.

Monte Eberling and crew did a quick and thorough fix on my car. It was even cleaner than when I took it! Thanks!

I was looking at mercedes. Since now a days you just cant work on your own car. So I was thinking about something with known quality and dependable vehicle.

Februartlt 3, 2021.Service was for the 50k mile service on our GLC 300. Upon arrival at the dealership we were greeted by Monte Eberling, our dedicated service advisor. He provided an overview of what would be done to the vehicle with a cost estimate. Due to the length of time the service would take a loaner car was provided. Upon examination a problem beyond the 50k mile service was detected. We were immediately notified, problem discussed and instructed to take the loaner car home and to return the following day. When repairs were completed Monte called advising car repairs were completed and ready for pickup. We have recently relocated from the Pacific Northwest, where driving a Mercedes is about as common as putting your shirt on every morning. Alderson, while small in comparison to what we have become accustomed met our expectations of professionalism and work done satisfactorily. Mike and Brenda Chandler, New Mexico.

Monte Ebeling explained anything that i was having confusion with and also gave me possible scenarios and outcomes depending on the situation. his team was also very fast with getting my car taken care of. I feel good about letting him and his team keep my car up to date on maintenance.

Monte Ebeling and team did a great / efficient job!

Thank you so much Monte! Always the best service for our MB E350 convertible! Scheduling is always in a timely fashion and service is quick!

Buyer beware! At first I had a great experience, until they had my money that is, but when I needed this dealership to refund me on products I had purchased the story completely changed. A few weeks ago I purchased the new 2021 G Wagon. Unfortunately, the color combination I wanted was unavailable in Florida so I ordered the car from the Texas dealership. I received the car but I unfortunately did not like it. I sold the car locally here in Florida a few days after receiving it. I contacted the dealership to get a refund for the tire protection plan and pre paid maintenance and they basically said since I sold the car they were done dealing with me. I was also supposed to be already getting a refund for the windshield protection plan which they added to my contract erroneously but they said they would send me a check for the refund afterward to avoid having to rewrite the contract and take more time mailing a new one— apparently that was a lie. My salesperson Daylan Flowers and the finance manger have Kayleb have been of no help to resolve my issue and I have not been able to get through to the general manager. I never received a contract for this products I purchased so there is no phone number to call or fine print to read. BE CAREFUL WHEN DEALING WITH THIS DEALERSHIP, THEY ARE NOT ETHICAL AND WILL STEAL YOUR HARD EARNED MONEY!

Professional service and personalized care provided.

I was vey pleased with Monty who represents Alderson on the Mercedes-Benz service department. Thank you!

Monte Ebeling worked the service on my Ml 350 in short order...was an out of town customer and he worked it so I could get the required service quickly. I appreciated the quick turnaround.

Monte Ebeling did a great job for us on our last service visit. Since we were traveling from out of town he had a loaner ready for us. He then called us a couple of time to let us know the status of the repair. Great, speedy job by all.

I recently had my vehicle serviced and as usual, everything was handled in a timely manner and the service was first class. I was given a loaner car and had my vehicle ready for pick up at the end of the day. It was sparkling clean and there were no surprises. Monte is great with MB service and always takes great care of my vehicle!

As always, Monte and crew at Alderson solved my dilemma and had me going in no time. Best service ever!

Excellent service was provided by Mr. Monte Ebeling & his team .They are always very prompt & ready to help in the best possible way they can .Thanks so much !!

Excellent service and friendly people.

Monte Ebeling, Head of services at Aldersons, took care of our needs efficiently and timely with our Mercedes SUV. We have always used Aldersons and will continue to do so in the future.

Monte Ebeling always does a great job taking care of my Mercedes!

I did not purchase my Mercedes directly from Alderson, there have been a couple of times I have felt like they dont really care about my business or care to help. That ALL changed yesterday, I actually said out loud that I FINALLY felt like I was special and that I mattered. I know that sounds a little funny, but I feel when you are paying for something that is a couple of steps above all of the others, you should be treated accordingly. I am in customer service, it means everything to me. Rainey (I hope I spelled that correctly) literally jumped the second I called, she was here with a loaner car within 30 minutes, she went above and beyond for me. The weather was horrible, I didnt expect her to even be able to get me in for the battery issues, but within two hours my car was ready to rock and roll. Thank you Rainey, for being so awesome, and making me feel like I got the white glove treatment.

Monte Ebeling is the service advisor at Alderson Mercedes, and always provides the best customer care, and service for my vehicle (GLK 350). Gets the vehicle in, serviced, washed and ready for the customer to pick up quickly.Thanks Monte.

Everyone is always great. My salesman, Rafael Romay-Leonardo made the appointment for me and kept me apprised of the entire ordeal. Monty Is always helpful in taking my car and listening to what needs to be done. Courtesy car is always ready for me. No waiting, very important.

Have been getting my vehicle serviced here for 8 years and they always do an amazing job and wash and vacuum the vehicle for me! Very great service from Monte and the woman at the service desk! The shuttle driver gets me to the location I need to in a timely manner, although they have been late only a couple of times over 8 years which is still a great ratio in my book! Will always service here as long as I live close to the area and will recommend to anyone looking for friendly people and great service!

Daylan Flowers was outstanding. He knew his product inside and out, and the whole process could not have been smoother.

Great!! They’re always help me when I need. I offered the man with name Monte Ebeling, he always nice and assist all our questions. All of the staff are really friendly and helpful. Thank you for helping us, we are appreciate!!!

Monte Ebling is an outstanding service adviser! Ive taken my C280 to Alderson for nearly 10 years and he is always helpful and honest. The service department is also quick to get you on the schedule.

Monty helped get all the work completed on my car and it was complete earlier than expected. The only downside was that my car did not get cleaned out or vacuumed on the inside even though I had requested that it be cleaned twice!!

Great Company. I have used them for decades! Monty Eibling from service is a class act as well. Neal Leven

Had a great experience. Niki Martinez did an excellent job and was very accommodating. Michael Sanford went above and beyond and helped me make this experience extra special.Everyone was very friendly and helpful from sales to management to finance. Thank You!

Welcoming environment. Really take care of the customer. Shuttle or temporary vehicle offered if work takes longer than customer anticipated. Great refreshments doesnt hurt either. Worked on my ride in record time.

We had an exceptional experience purchasing our new Mercedes SUV with Alderson. Tyler Bell and Michael Sanford were extremely professional and beyond helpful, so much so that we drove all the way from Colorado just to do business with them. They were always available and responsive and we couldnt be happier with our new truck!

Exceptional service department run by Monte Ebeling. We have purchased and/or leased 4 vehicles from Aldersons beginning in 2005 to the present year 2019. We have been very impressed with ALL the employees and sales personnel including the drivers who travel to our city to pick up our car for service. We could not be more pleased with the relationship we have with this dealer.

Ive been servicing my car at Alderson for 3 years now. Each experience has been wonderful and the service is exemplary. Monte Ebeling is super nice and super efficient. He also makes sure Im informed before any work is done and makes sure Im happy before I leave. I would highly recommend his service department!!

I could write 2 full pages on my experience with Anderson/Mercedes and my salesman, Omar Hernandez. Your sales people make it either a great experience in buying a car or a horrible. Omar went over and beyond wonderful. It truly was the best experience Ive ever experienced. I feel pretty lucky that he was my guy. He got me exactly the car of my dreams. He made it so enjoyable, stress free and exhilarating. Hes definitely a gold star at Alderson, and Ill add 20 more ( stars) to his name. Thank you Alderson for my dream car and especially above all... to Omar Hernandez...

Recently custom ordered a car through Omar Hernandez, who made the process extremely easy. I never felt pressured to buy anything other than what I came in looking for, and the communication from the day I ordered my car to the day it arrived was awesome. Great dealership and a pleasure to do business with.

Monte Ebeling was very friendly, kind and helpful. He discussed in detail what was wrong with my car and helped me understand the problem. I was impressed with his honesty. I will definitely recommend Alderson European Motors and especially Monte Ebeling to my friends. Will come again. Great service!

We had a great experience leasing a 2018 Mercedes E Class from Russell Ford at Alderson European Motors. Russell was extremely enthusiastic and knowledgeable, and very prompt with all our enquiries. He worked very hard to make sure we had the car we wanted. His efficiency was outstanding. This was the easiest new car transaction we have ever had. Russells delivery of the vehicle and methodical review of all the features was greatly appreciated. I would purchase/lease a car again without hesitation from Alderson, and specifically from Russell Ford. Alderson is fortunate to have a person of Russells integrity. It was a pleasure doing business.

Monte Ebeling is very helpful! You just need to drop off your car here and they will care about everything about your car.

My visit to Alderson European Motors was really good. The servicing of my car went faster than expected and for less than was quoted. Monte Ebeling was able to get me in and out by having multiple technicians work on the car and was very helpful in answering any questions I had. I highly recommend this location for servicing.

My 550 has 2 tires sizes, and with the roads in Lubbock texas you better have a set on standby ... which they always have

I had my car serviced recently at Alderson Mercedes and it was a great experience as always. Monte Ebeling contacted me and let me know what was going on with my car prior to doing any services which I appreciated. I absolutely recommend Alderson Mercedes, they definitely made it easy and offer a ride if needed. 5 stars to them!

UPDATED: 07/2021 - Service was quick thorough and I was in and out in a very timely manner with great customer service!This was me second time visiting Alderson European Motors for a service update on my Mercedes. During this unfortunate time of COVID-19, the Alderson team was supportive, on time and thorough!

First time customer using Alderson’s’ Mercedes service. Last time too. Diagnostics team is either not trained or they do not have the diagnostic equipment or both.The experience I had: they wanted to change out parts, on my nickel, until they found the issue. I have this on my voicemail (good keep sake of what not to do). My service advisor tried his best to sell me a bill of goods. In 25 years of dealing with mercedes service advisors I have never experienced one who would try to convince me to let them change parts until they corrected the problem. I set my foot down after calling my service advisor in Dallas. He agreed Mercedes technicians are not glorified parts changers.Alderson’s advisor called and said my car was ready. I arrived to retrieve my car expecting a charge of $600 and to my unpleasant surprise they added another part without my approval. My bill was almost $1200 and they did not fix the problem. The cashier was the only person I spoke to (super nice and courteous). Service advisor was nowhere to be found to explain what they had been done (again foreign to me). I paid the $1200 in disgust, got in my car and as I drove off I noticed-NOTHING WAS REPAIRED! Check engine light still glowing and sluggish acceleration still persisted. I Drove around the block and came right back. The cashier waited on my again, took a ride with me so she could explain to the service team what the problem was. She took my car back and asked I wait in their lobby. The service advisor finally came out and said; “we found the problem, let me show you - come on back to the shop with me”. He showed me a air boost hose that was split and asked me if I wanted them to repair it. I was speechless that he would even asked. I looked at him and said; “yes please“. He walked me back to lobby area and said he would call me once they ordered the part so I knew how much it would be. I immediately said I was done paying for their inexperience and he could credit me back for the $1200 in parts/labor that were obviously not needed. He said he couldn’t do that. I asked him to get with whomever he needed to that could make that decision OR have them call me.As a business owner I appreciate knowing when employees are not acting in my best interest so I called David Alderson (President). His admin returned my call while I was at the dealership and I explained the situation. I requested to meet with him - he wasn’t available. I asked if he was available the next day and she said; “no”. I asked if he was available any day the following week and she said she would have to check. Note: The dealerships were empty. I then chuckled and asked her to please have him call me at his earliest convenience if he was interested in learning the detail from his customers’ perspective. She said she would have him return my call. This was 19 days ago. I’ve heard nothing.My service advisor called me a few hours after leaving their shop and said his manager approved them placing all the old parts back on my car and refunding me my money. Again - I was SHOCKED and DISTURBED since I did not ask for this. I told him the entire experience was foreign to me and needed him to do nothing until I spoke with one of his superiors or David Alderson. I asked him if this was him going through this experience if this would be acceptable to him. He said; “no” and stated he would have his manager call me. His manager never called either.My service advisor called back within the hour and said his manager agreed to change the hoses at no additional cost to me because he explained my experience and long customer history with the MB brand. I thanked him.This entire experience is nothing like I’ve ever witnessed with a Mercedes dealership. I have a new found level of respect for Park Place in Dallas who in 25 years they have always done an outstanding job (customer service and technical service).

A great place if youre looking for a Mercedes in the Lubbock area. There are very friendly and their showroom is very nice. Theyre also great for servicing your vehicle, Ive done it in big cities and they upsell you like crazy but at Alderson they dont seem to be as pushy.

Monte Ebbeling has been servicing our 2 mercedez SL500 & SL550 for over 10 years. Though he is obviously very busy handling his customer’s needs, he takes care of all of us in a courteous & professional manner. Though he deals with high-end vehicles and probably a few too many arrogant owners, Monte is refreshingly himself & therefore treats everyone the same... and that means quite well. Alderson should be proud to call Monty a team member.

Aldersons has been exceptional! Monte Ebeling is wonderful to work with and very responsive. Everyone is kind and service is wonderful. I will Continue taking my car here for any future services. Highly recommend!

Excellent service appointment as always. Monte Ebeling is very service and customer oriented. We also appreciate his expertise and input on services to be performed. Thank You.

I have now purchased two vehicles from Michael Sanford at Alderson, and both times, the experience has been wonderful. Michael actually has the ability to make the process of selecting and purchasing a vehicle fun, stress free and pleasant. Throughout the process of designing my car, waiting for it to be built, and ultimately driving away in it, he was available, honestly responsive to questions, attentive to my needs and was in all things committed to customer service and satisfaction. Ive never felt that he was trying to sell me anything, and was, rather, trying to determine and fulfill what I wanted. I have sent family members to visit with Michael about purchasing new cars, and as long as he is at Alderson, I will continue to purchase cars from him.

Outstanding ExperienceMonte Ebling was outstanding, very attentive and professional. He went over and above by working me in as I had traveled from Amarillo. The service department area was very clean and stylish and the checkout went very well. A++ dealership.

Monte Ebeling was terrific in dealing with multiple issues on not one but two of my Mercedes. He was very accessible and did a lot of multi tasking to get both cars in shape. Honest, friendly, very fair and understanding through the entire process. Thank you Monte for all you do at Alderson Mercedes!

Had such a pleasant experience with Tyler Bell at Aldersons. Tyler was very professional, thorough and helpful during the whole process. The process literally took a week from the beginning to delivering the car in my garage, despite living out of state.

Monte Ebling is always a pleasure to work with. We consistently receive great service in an expedient manner. Thanks, Monte.

Jessica Lamore and Harley M. were always working with me on my service requests. Both were eager to make my visit to the dealership a very positive experience. I see these two as great members of your service team. Alderson European Motors is lucky to have these employees. I recommend Alderson European Motors.

I have been driving Mercedes for a long time and have dealt with Monty Ebbling for years. He is a really nice person and is always a help to me. He does a great job of getting you signed in and on your way when you bring your car in and keeps you posted if there is a problem. He is very polite and just a great guy who I depend on when I have a car concern.

Nowhere else have I ever received the royal treatment like I did when I picked up my Mercedes GLK at Alderson! My car was ready and waiting for me, I didnt have to wait at all! They had the paperwork ready to sign and everyone in the building congratulated me on getting the car. Sylvia already had most of the stuff programmed in the car and walked me through all the features. The nicest people Ive ever met at any dealership in my life!! I highly recommend shopping at Alderson!

These guys are the best and go out of their way to take care of you.

Thank you Alderson Lubbock and Monte Ebeling for the great service! I feel comfortable returning.

The attention I was given was excellent. I was sent updates on my car throughout the day and got a personal phone call when my car way ready. Will continue to use Anderson for car service!!

Monte Ebeling Welcomed me to the location with a smile and explained clearly to me and my husband what needs to be done. He then explained what could help us i the long run to save money. We truly appreciated that. Thank you Monte for being so understanding and trying to help us.

Very efficient and courteous service. Everything went very well with the regular service maintenance. Monte Ebeling was very attentive to my needs. Car shuttle service (c/o Eldon) quick, safe and efficient.

Monte Ebeling was very helpful - he is knowledgeable and very professional. My trip to Alderson is always enjoyable - the entire staff is pleasant and helpful.

Monte and the Alderson Mercedes Service Department did a great job with my car yesterday for the annual service. Solid work and quick service to my vehicle.

Recently purchased from Alderson. Very prompt and great customer service. Omar (sales) and Caleb (business) are great to work with. I would definitely buy from them again!

Professional friendly and no-pressure associates and finance professionals

I read reviews before I decided where to take my MB. Just as everyone else has stated, Monte Ebeling gave us superior service! Took time on the phone & in person to listen to every detail of my vehicles problem. Communication before, during & after service was excellent! I had my vehicle back within 48 hrs & it runs better than ever!! I wont take my MB anywhere else! Thank you!

Sylvia Ramirez was so nice to work with while purchasing my Mercedes!!! She is very sweet, knowledgeable and professional! I would recommend her to anyone looking at buying a car in Lubbock. I look forward to working with her in the future when my car needs service or when purchasing another car! Highly recommend Sylvia at Alderon!! :)Kelley Farris

Monte Ebeling and service staff at Alderson are the best. We love our car and are really pleased with the customer care!

Cole Harmon did an excellent job showing us vehicles and helping us purchase a new Mercedes at Alderson. He listened to our needs and didnt push himself on us. I highly recommend Cole Harmon for anyone looking for a new or used luxury vehicle.

I met with Michael Sanford to discuss different options with purchasing a Diesel Powered car and the experience was nothing less than amazing. Michael was very knowledgeable, and pleasant to deal with. We took a test drive and Michael took his time to answer any questions that I had and left me with the feeling that when I am ready to buy my new Mercedes Benz, it will certainly be worth an overnight trip from Denver to Lubbock to make the purchase. The time spent traveling, was nothing compared to the rewarding experience.Regards,Michael Krais

The Lubbock Aldersons Mercedes Benz is truly outstanding. The Service Manager, Monte Ebeling, was outstanding as was his support staff.

Trying to get a hold of anyone for service is so very difficult. They are never at their desk and no one else can help you. This is at the Lubbock location and at the Midland location. If its at all possible, go somewhere else to purchase, to service, to do anything. You will never be able to get anyone here. :(

Monte Ebeling took care of my service needs perfectly.

I would recommend everybody to go and visit Alderson European Motors of Lubbock. Everybody will make you just feel so comfortable. I love that they have a waiting area with nice furniture and a TV. They also serve tea, hot chocolate, coffee, and cokes also they even have snacks while you wait for your car to be done. Customer service was very excellent. Monte Ebeling was very nice and was very fast with my service. I WILL BE BACK TO ALDERSON EUROPEAN MOTORS FOR SERVICE !!! I GIVE THEM 10 STARS ✴✴✴✴✴✴✴✴✴✴

The quality of customer service and being willing to answer all my questions is top notch! All of my questions were answered, I was able to look at various vehicles and was treated well by Daylon the Sales Consultant throughout the entire time! I would def refer someone who is in search of a vehicle to visit one of Aldersons dealerships!!!

The entire crew at Alderson was great to deal with-as always. Scott Bednorz, Crystal Marquez and Michael Sanford all treated us great. Thats why we keep coming back. Many Thanks!

Monte Ebeling and the staff at Alderson are excellent and make me glad I do business with them!

Great service and the parts technician was very kind and professional.

We recently purchased a ML350 from Michael Sanford at Alderson and couldnt be happier with our experience. He was eager to work with us on a trade-in price and special ordered our vehicle for us to get us exactly what we wanted. Our questions were quickly answered, and he was always easy to get in contact with. He explained every detail of our Mercedes to us before we drove away from the dealership. I would not hesitate to purchase a vehicle from Michael again in the future.

My husband brought our GL450 for a recall service (driver side air bag). Monte Ebeling was the service manager who communicated with us and helped us with our service. Satisfied with the new airbag install and have no complaints. Thank you!