I had a unprofessional experience at this store, my best friend and I had visited this store to primarily look for a bracelet for her charms. Keep in mind there where a total of four different employees in the store, and when I tried to get some help to learn bout the product I felt completely ignored, two where focused on convincing my friend to get a bracelet with out telling her what the bracelet was made of it the cost, another woman was doing something in the back while the last was flipping through one of their catalogs, and when I told my friend that I didn’t know my size in ring all that was said to me by one girl(the one flipping through the catalog) was “THEY can size you.” and still no one came to help me. That was my first experience in pandora and it was horrible, they do not care for their customers experience, or to provide help for their customers.

This store is one of my favorite Pandora stores I’ve been to! They keep the store so clean and and when you walk in, you’re just like “WOW.” They always have the prettiest displays, which appearance is EVERYTHING! Automatically when you walk in, someone immediately assist you and help you find what you are looking for! My personal experiences have been with Kaylee. She is the sweetest person and has always helped me get what I’m looking for! I will definitely continue to come to this location!

They have great selections for bracelets, charms, necklaces and rings. I love the Harry Potter charms too!!

The team at Pandora is excellent! Very friendly and professional. Will come back again!Thank you! - Eddie C

The girls at pandora are very professional and friendly. I love the environment. I will definitely return back to pandora to shop.

Update:I just want to start off by saying i spent money on something that doesnt have a warranty and the customer service experience was beyond what i expected the lady was automatically acting as if I was a complete bother from the very beginning. I felt like my business didnt matter and the service was horrible they pretty much sold me a product that breaks and then tell you that you are out of luck. If you like faulty products definitely do business with these guys. Ive tried contacting the email that i was given and unfortunately once again i have been unpleased with the service have not got any kind of response after about a week.

I bought a very pretty bracelet for a good friend of mine and got too big of a size. The manager, Connie was very helpful and friendly! She exchanged the bracelet for a perfect size. Beautiful jewelry and great customer service! Highly recommend!

Thanks, Hannah, for a wonderful shopping experience.

I always have a great experience when I come here! Kaylee is such a great help, she always seems to know what I’m looking for even when I don’t know it. Will definitely be back for more

I always love coming into this store it always looks beautiful and everyone has always been very nice to me, Kaylee helped me pick out charms for a birthday gift and she was amazing and very patient while I went through charm after charm. I also love all of the little promotional events the store is putting on, such as the lion king themed one!

I had a terrible experience with a girl at this store, she was an older woman named Brenda and she was rude to me the entire time I was there to buy a ring for my sisters bday she didn’t greet me with a smile she acted like it was a nuisance to help me and got even more annoyed when I wouldn’t sign up for their credit card she even passed me off to another employee to check me out which i actually was glad for because she saved my experience at this store! She apologised and made me feel a lot better I don’t understand why someone would work there who obviously doesn’t care for interacting with other humans. Rant over just felt I needed to warn people about this woman.

I personally did not have a good experience at this store specifically, the lady that was supposed to help me pick out rings was of no help at all she was just watching me like a hawk and when I would ask questions about the price she never knew and seemed super annoyed by my questions. When I went to go check out she told me that one of the rings was 55 instead of 45 which was super confusing because on the display it clearly said the price was not 55$, and their excuse for that was that the store was not updated or something dumb. I don’t know..the whole thing was so unprofessional. I would add more detail but bottom line is if you’re gonna work at a place where you constantly have to talk to customers..try to be more friendly! Talk and KNOW about what you’re selling. I think part of the reason why I walked out of the store without purchasing anything was because I had such a bad experience with the employees. Very disappointing.

Unfortunately I experienced very poor customer service. Didnt receive a smiling face, not even at the register. The girls working looked very annoyed to have to be there at all. I am not likely to return to this Pandora location.

Linda was amazing! She made shopping so fun and easy

Great customer service! I love going to pandora at the south plains mall!!

I. Love. This. Store