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Family PowerSports Lubbock
4202 W Loop 289, Lubbock, TX 79407, United States
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Family PowerSports Lubbock
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Al
Review №1

I’ve had my 2020 ninja for a year and a half now and all I’ve had is horrible experiences with the service department, I don’t know if because I had warranty they take they’re sweet time, every time they’ve had it it’s been more than two week periods even for a tire and ignition switch change out. most recent I took my bike in for bearing issues and got the bike back with the front wheel chipped at where I’m assuming they pried the tire off because the marks are symmetrical around the rim. DO NOT BRING YOUR MOTORCYCLES TO BE SERVICED HERE.

Ma
Review №2

Chandler is awesome to work with. He outfitted both myself and my son with motorcycle helmets, was patient and guided us along the different options. I wound up having to exchange my original helmet bought here with another brand because of sizing issues and the process was seamless. He also wired our Sena systems to both helmets. The entire atmosphere here is relaxed with no pressure. This is where we will get our gear and I highly recommend you go here if that’s what you’re needing.

Re
Review №3

This a great spot. The staff took on the delivery of ATVs smoothly. It looks to tight for an 18 wheeler on the map but theres plenty of room

Ph
Review №4

Great all around experience. Everyone was helpful, courteous, and professional. Michael Thero walked me through the process from beginning to end wonderfully.Highly recommended.

Hu
Review №5

Ive done business with Family Powersports in Lubbock twice now. I bought a new Honda CRF450R in 2010 with no issues. I came back a few weeks ago from the Canyon/Amarillo area to buy a 2022 Can-Am Defender. Parker in sales was great. There was no beating around the bush on price and we did everything over the phone. Customer service and delivery was top-notch. Took the unit back a week later to install parts and ran into some minor issues, but Duck, George, and Ty took care of the issue and went above and beyond to make it right. I live an hour and a half away and because of the minor set back, they detailed my unit, delivered in to my house once service was complete the next business day and Ty hooked me up with some parts to keep my business. He also offered to pay for my fuel, but I wouldnt allow it. They all strive to please the customer and communicate effectively and will exceed expectations. I will recommend and will be back for repeat business in the future.

Ly
Review №6

Bought a couple of Yamaha TW200s from Family Powersports and its been a great experience. Evan Baker always does a great job on getting us what we need! The whole process was seamless! Thanks FPS!

jo
Review №7

Had a great experience here. They got me into exactly what I wanted. The service team is outstanding as well. They helped me get back up and running in a timely manner.

Da
Review №8

Justin, Kayla and Angie did an awesome job making the buying process fast, smooth and easy.2022 hayabusa is awesome.

Hi
Review №9

Michael Thero was great help! Fantastic customer service and very accommodating.

ro
Review №10

So first off I would like to thank Ben, Dalton, and Angie for their outstanding customer service. After searching for a can-am and having a terrible experience with the San Angelo location, this dealership location was honest and answered all of my questions in full and even offered to deliver! I am from NM. I will recommend you guys to everyone for such great service!

Ki
Review №11

Just bought my first bike here. Being a beginner, I decided to look into getting a grom. When I arrived and did my search through the store, I talked to Cade. He showed me the grom but also showed me the ninja 400 as an alternative bike for beginners. I fell in love with it instantly. Cade was knowledgeable and patient with the wife and I. He explained everything on the bike. The remainder of the staff were helpful and efficient, making the process quick and easy. We live in Amarillo but the trip was definitely worth it. Ill be making the trip down there again for my next purchase.

Ol
Review №12

My husband and I were partnered with Jeff for a second time, and he has always been great. He made the process easy and fun. Finances included.

Al
Review №13

Very cool place. Nice toys! We delivered 1 cool piece of equipment to them. Very fast off loading, thanks guys. Come see Family PowerSports of Lubbock for some very fun toys, you will not be disappointed 😊‼

Na
Review №14

5 star customer service with these guys.Jeff A. was extremely helpful in finding a side by side and making the process smooth as can be.Austin R. provided all the wants and needs of our purchase including accessories, helmets, etc.Both guys worked their power sport magic!

St
Review №15

Family has some awesome guys working for them! They will take care of you!Just purchased my second atv from them and even more amazed with them! Way to go Jeff. Literally called me when the unit rolled off the truck! Thanks!!

Cl
Review №16

Great selection of helmets (the reason for this visit)!

Ne
Review №17

Thanks to my buddy Thero i went home a happy guy! I had been looking for a BMW bike for months & i hit up Thero l. He said we don’t have a BMW bike you are looking for… but this ducati! That’s all it took’ appreciate the business & making it easy

JA
Review №18

Colby and his team are the very best. My first purchase was a 2016 Can-Am Maverick Max, my second purchase was a 2019 Can-Am Spyder and the third purchase was two 2018 Seadoos. I live in Amarillo and make that 2hour drive just because the sales team is well versed in all the products they sell and the parts team hooked me up with all the extras I wanted. Finally the finance department made the process super easy. Colby your leadership skills is reflected in all of your employees. I’ll be back next spring for a wake boat.Thanks againParker Marshall - SalesDalton Heath - PartsDuck Givens - Make ReadyAngie Johnston - Finance

Ju
Review №19

After walking through the door, only a couple minutes went by and I was greeted by Jeff Apuan. He worked phenomenally with me, answered all my questions, and was knowledgeable with whatever I tried throwing at him. I talked with Austin Reed, parts professional, after writing things up with Jeff, and Austin took great care of me and my idea of necessities not to mention some of the extra personal wants. Both of these guys did a tremendous job. Very pleased with how they acted professional and personable. Also the talking with you like a human being and being reasonable and not jus shoving product down your throat. Definitely will be back and recommend these two to all family and friends in the future.

Ka
Review №20

Awesome Parker and Angie made me feel like I was the only customer there. The atmosphere was Lively and inviting

Ca
Review №21

Micheal Thero and the whole crew were great in landing me in the right vehicle with little to no effort on my behalf 10/10 I would definitely purchase here again and would recommend to anyone seeking any king of motorcycle, atv, etc…

Si
Review №22

Just bought a boat from here and the experience was awesome! Evan took care of us and kept us up to date on when the boat arrived. The whole buying experience was great from start to finish. We will def keep coming back for all the boat maintenance and for any other powersports purchases. Cant go wrong here.

Tr
Review №23

ALWAYS FANTASTIC!!! Great experience all the way around...Sales, Parts, Finance, Service...Its all great, always! Do yourself a favor if youre looking for any Powersport...Go to Family Powersports!!!

Fu
Review №24

I recently purchased a Can-Am Commander from Family Motorsports in Lubbock. My sales representative was a gentleman named Shane who was amazing. The dealership did not have a commander in stock but Shane spent time looking to find one. I had called 17 other dealerships and had not received this level of service.Most of my purchase was done over the phone. Which was very convenient for me as I did not live in Texas.At the time of purchase I ordered a windshield which was to be sent to my home at a later date as I did not have one in stock. Upon receiving it parts were missing and I contacted Austin in the parts department and within four days he had the part in stock ready to be shipped to me.I was also able to this company to purchase insurance through Allstate on site so that my side-by-side was insured before it left the dealership.I have been very impressed with this dealership and have already referred people from Colorado and Texas to them.

na
Review №25

Great experience and great quad! That place is a giant toy store, the professionalism is high quality, and the four wheeler I bought is fantastic!

Ch
Review №26

Just purchased a new Avalon LSZ Rear Fish. Daniel Gray in sales was awesome from start to finish. Van was great with the walk around and explanations. When it comes to ordering the right parts, Austin is hands down top notch! Angie and Kayla in finance/insurance were just as helpful and amazing.... Thank you Family Power Sports- Lubbock, TX for a great boat and great purchasing experience!

pa
Review №27

Very bad service, the sales rep never contacted me back. When we went in person he ignored us like we weren’t worthy of his time. We will take our business somewhere else!!!! I would like to give thanks to the sales manager Mr.Curtis for reaching out to us, my husband and I will be making a purchase with Family PowerSports of Lubbock. Thank you Curtis for making us feel welcomed and Justin Duran for helping us with the purchase of our ATV also, for contacting us and making our experience a wonderful one. 😊

Wh
Review №28

Stopped by to get some goggles and coolant for my bike. Had a pretty good selection of goggles but they didnt seem to want to help anyone. Found the coolant myself anyways.

Ru
Review №29

Great experience from salesman Jeff to parts Dalton. The complete process of buying was a really nice one

Pa
Review №30

We needed a tire for our motorcycle on the fly (Harley couldn’t get us in). Austin took care of us and was awesome!

Im
Review №31

I you want to buy a motorcycle, I Highly recommend going here! These guys made it so easy! My sales person was Jeff, I think my parts person was Austin and the financial person was little Preston. I cant remember the name of the service tech that got the bike ready but everyone I talk to when I bought my dream motorcycle made it super easy! I highly recommend doing business here.

Si
Review №32

We traveled from Albuquerque New Mexico to buy and pick up our side-by-side. These people were AMAZING! Everyone welcomed us in. They ALL were very helpful. I 100% recommend these people! They all looked like they wanted to be there. Great people!

Ja
Review №33

Family Powersports is an awesome place. Michael Thero is the man to talk to. You want someone to help you find the perfect bike, not just sale you whatever. Michael made it easy and fun and I got a good deal to boot.

De
Review №34

Mike King was a salesperson you enjoy doing business with.Mike was very knowledgeable about four wheelers and didnt not pressure a person. He review options with me and searched the warehouse at his disposal to help me make up my mind. I would refer friends to Family Powersports and Mike King.

Co
Review №35

Always an awesome experience with family Powersports in Lubbock. I really love this place. Jeff did an amazing job helping us out. UPDATE: I have now purchased 3 motorcycles from Jeff at Lubbock family Powersports (most recently a new Indian and a triumph bonneville) He’s an excellent guy and I will forever recommend friends and family to Jeff and family powersports. This place is like a second home to us and we love the staff and stopping in to look at new inventory all the time.

Ga
Review №36

They take care of you there. Jeff was amazing!

Ti
Review №37

We went in to Family power sports and Evan Baker helped us out with the purchase of our Yamaha 700 raptor and a go cart for the kiddos. The service and the people were really nice and had a great experience buying from there and would definitely recommend them to my family and friends.

ry
Review №38

This place is amazing because me and my brother and dad love riding dirt bikes and four wheeler’s and spending time with each other and when at family power sports they treat us like family.

Fa
Review №39

My experience here at West Texas Indian was great the staff here was professional and friendly my salesman Michael Thero was great I wasnt pressured into anything like most dealerships you go to Michael gave me time to think things thru before making the decision to buy very professional and courteous and explained things to the best of his knowledge if youre planning to buy hes the guy to see.

Sh
Review №40

Buying from this dealership was amazing they treat you like family. They definitely went above and beyond expectations for both me and my son when we purchased machines from them.Special thanks to Shane and Daniel they rock!!

Fe
Review №41

Great customer service and very fast, Michael Thero is an amazing sales guy, always very helpful and he get me the best deal.

Se
Review №42

First and for most, I absolutely like my 2021 YZ250F monster special edition, fresh new look with great body lines. I highly recommend Jeff Apuan. He takes care of you personally. I called around my area (El Paso, Tx) and all they did was tell me they did not have any and if i wanted one I needed to put down $500. So being from Lubbock, Tx (Guns Up!!!), I called and spoke with Jeff personally. He was very informative, and told me he would start looking for one. That same day he contacted me and found one. Jeff not only kept his word he also kept up with the order all the way until the end. He told me it would be in Lubbock in two weeks at the latest three. We drove 5.5 hrs to pick up the bike. I did not mind the trip because Jeff made it worth it. When we met he was very happy and had all things in order. He made me and my family feel very welcome. The entire staff at Family PowerSports were nice and happy for my purchase. All in all it was a great experience and I highly recommend JEFF for all your Toys.

Sa
Review №43

I bought 2 2021 CFMOTOS CFORCE fpur wheeler and could not be happier. Though i have only had them for a little over a week. The experience i had with Family power sports was amazing. Ask for mike! He was amazing and worked so hard to get us an amazing deal and got us on them and going home within a day!

Ni
Review №44

Kyler was very helpful. We viewed the bike I originally came in looking for and after discussing and great opinions I was shown other options. Made my decision with his help and knowledge. Couldnt be happier and the whole process was great. Kyler and family powersports have earned my business for life.

Da
Review №45

The service team here is absolutely amazing! I was riding through Lubbock on day one of a seven day trip and somehow sprung an oil leak. I called them and they said to bring it in and they’ll take a look at it right away. As soon as I got there the service foreman checked it out, understood that my buddies had gone ahead without me and that I needed to get back on the road as quickly as possible, and he got the bike up on a lift even though they were super busy and didn’t have any availability. He put one of his best technicians on it and they had me out of there within an hour and I caught up with my group that night. Unbelievable. Thank you thank you thank you for actually caring about my situation and taking care of me. You guys saved the day. And my trip!

Ra
Review №46

Came into town and my 2009 Kawasaki Vulcan nomad had a rear tire that was about to blow. I took it in the parts department told me they had the tire I could buy in stock so I went to the service department and they told me they would put it in for me on the spot. It was almost the end of the day and they squeezed me in. I truly appreciate it getting taken care of took a little longer than expected, but still very thankful to get the job done on a Friday afternoon. Want to give a big thanks to Joe JC Lopez and his team for helping me out

Ty
Review №47

Had a super awesome experience Kyler and ann and lets not forget the insurance lady sorry to have forgotten your name, well I bought a slingshot for my birthday and they made it fast and enjoyable. I cant complain about the the price it was at least a 1000$ cheaper and it has no miles on it a real gem. If your looking for that summer toy dont hesitate to go on in they make you feel like family 💯 😉 👌 love Lubbock family power sports

Ch
Review №48

Bought a FZ-07 from Michael Thero a few days ago! Awesome service and super friendly. Would definitely recommend buying your next motorcycle or whatever you desire with Family Powersports here in Lubbock! Love the bike and I am excited for all the adventures and memories I make on it!

Jo
Review №49

My dsughter bought her first bike on Tuesdsy, Honda Rebel 300cc. Great salesman, service dept was helpful and showed my daughter around the bike answering every question. Finance dept was friendly and very customer friendly. Great job!!

Ja
Review №50

The salesman did everything he could to make it up to me after the service charged me 80 bucks for a clutch adjustment when all it needed was fuel cleaner. I appreciated him doing what he could to make it right not many companies do that. I would totally give them 5 stars if they would not overprice their motorcycles. I got my Honda rebel at David brown in Amarillo for 6,100. They were charging 8,000 so obviously I bought it from David brown.

ro
Review №51

Took my bike in to Family Power Sports cause it was leaking fork oil. Fork seals were replaced and unfortunately needed a dampening rod as well. Duck and Tyson in the service shop were able to order the dampening rod and complete the necessary repairs in a timely manner! Bike rides way better than what it did prior to taking it in! Thank you!

Ca
Review №52

They hit you as soon as you come in the door LOL amazing staff very detailed

Jo
Review №53

My son needed a new 4 wheeler so we went to family Power Sports. Jeff Apuan met us at the door, very friendly. He showed us several 4Wheerler and was very helpful in our decision and the handling of our purchase. Thanks Jeff you did a great job and my son loves his new Can-Am and my other son loves his Harley you sold him.

Da
Review №54

Had a great experience meeting the team and Cade helping me find a machine that fits me.

Se
Review №55

My first purchase at family Powersports of Lubbock great customer service everyone was very helpful I recommend this business

Aa
Review №56

So there I was, 350 miles into my IBA SaddleSore1000 ride and tragedy struck. My front tire on my 07 Harley Street Bob was loosing air like the Hindenburg. I knew I couldn’t continue the ride in that condition so I started googling and after no luck with a couple small shops I caved in and gave the Harley dealership a call still hopeful I could get it fixed quick and finish my 1,000 miles in 24 hours. The Harley guy laughed me off the line when I requested to be seen in the next hour or two then told me they didn’t have the tire or tube in stock I would need, so the best he could do is have me back on the road in a couple of days. I asked if he knew any reputable shops to call and he recommended Family PowerSports with the stab comment of “but they get all their stuff from us so I doubt they will have what you need.”On the contrary! I called and spoke with J.C., explained to him the problem I was having and the time crunch I was in and without hesitation he told me to head their way and I would be taken care of. Nothing could be more true! I pulled up, handed over the keys and to the shop it went. They found a poorly installed tube was the culprit (Thanks Honda dealership in Shawnee Ok) within 2 hours of showing up they had it diagnosed, fixed, tested, and the keys back to me.And the cherry on top?! They didn’t charge me a dime!! This place not only does an incredible job with the quality of work, they truly understand the benefit of not kicking a man when he is down or taking advantage of a situation.I was passing through and hundreds of miles from home and these guys took care of me without hesitation. I’m only giving 5 stars because that’s all google will let me.Thanks to their timely, accurate, and effective services, I was able to complete my 1,000 miles in 24 hours! Without them I’d still be sleeping in a hotel waiting for Harley to order me a new tube.

Su
Review №57

My Ryker Rally broke down in Lubbock on our way to Colorado. JC and the guys in the service department went and picked up my bike and took it right in to check it out. Unfortunately I dont remember everyones name but they are awesome and made me feel at ease. Would highly recommend them if ever asked.

Je
Review №58

We had an excellent experience from start to finish on purchasing this! I would definitely refer my friends and co-workers to Family powersports.

Da
Review №59

Awesome dealing with Jeff Apuan on the purchase of my Yamaha MT03. From the first phone call to the day I picked her up he was very responsive and helpful. Made me feel very comfortable with the purchase. Also a huge shout out to Duck, Angie and Austin for taking care of me. Awesome crew at Family Powersports of Lubbock

Ma
Review №60

Great shop with excellent service techs

Jo
Review №61

Recently bought a new motorcycle could not be happier. Jeff and Austin were great help always willing to help me out whether on parts or just keeping me updated. Awesome team and very friendly at family power sports!

Ri
Review №62

The Service Department was extremely helpful when I had electrical problems with my Spyder.. Marcus closely worked with me an CanAm to expedite resolving my problem. I couldn’t be more pleased with the Service Department

Co
Review №63

Great service and very knowledgeable. Salesman and and financing department were top notch.

Ka
Review №64

Friendly and helpful, but didnt have whatwe were looking for.

68
Review №65

Ive known Mike King since i was young when my mom bought me a CR 80 ELSINORE it was a bad little dirt bike. Only place in town i do business with for dirt or street.

Go
Review №66

I run the Hunting with Soldiers Organization. We recently had two 4 wheelers donated to us to help get the Veterans to and from their hunting areas. They needed some work. We took them to Family Power Sports in Lubbock to have them worked on to be very dependable for the Veterans. We originally thought the cost to have both repaired was going to be around $3500.00. Then they advised $3000.00. I received a call stating they were ready. Then I was advised of the cost. $240.00. WOW, only $240.00. They donated the rest because they like what we do as a Non Profit for the Combat Veterans. Hunting with Soldiers can not thank Family PowerSports in Lubbock enough for their wonderful Generosity. They are some Super People there. We were worried about the cost, and had held off on posting some trips for the Veterans because of the expected expense. Now we are posting more trips. You have allowed us to help more Combat Veterans.

In
Review №67

Very nice and helpful and people. I go here frequently for all my parts and accessories that I need.

da
Review №68

On 28 May 2021 I visited Family Power Sports to pay for and pick up the motorcycle I had decided to purchase. I first visited with thoughts of purchasing a Honda Goldwing but after my wife informed me she would not ride with me I decided to purchase a Cruiser bike. Upon entering the store I met Jeff Aupuan who asked me some questions about what I intended to do with the bike and guided me in the direction of a few Indians, Yamahas, Harleys and Hondas. Quite a lot to look at! This subsequent discussion was very helpful and also helped me face up to my level of experience and perhaps I was not ready for a Goldwing (ha ha). I ended up with the bike I think is perfect for me and I think Ill have it for a long time. Its a thrill to ride and I am able to operate it, ride it with success and fun. Jeff was very helpful in describing the pros and cons of the different types of bikes and explained some of the differences and variations. This really made me think and evaluate what it was I wanted and helped me to develop a list of pros and cons for each bike. The one I selected won hands down. My choice was not emotional or a throw of the dice but intelligent and thought out. Jeff also pointed me towards taking the MSF course as I was a returning rider absent motorcycles for last 18 years maybe it would help me?? Sure did and through doing that, combined with purchasing the bike there I received a $220.00 gift card to purchase things in their store. Thanks Jeff. Awesome job.On the day I went to pick it up Cody took me to the garage and gave me a walk-around and explained parts of the bike and all. What a exciting moment. Then Cameron in parts helped me review the accessories I had ordered and gave me one that had come in. Angie in finance did the final paperwork and was a real dear (listened to all my stories).If you are interested in purchasing something like a motorcycle I recommend Family Power Sports Lubbock to you for your most serious consideration as a place to make your purchase.

Ky
Review №69

Friendly service throughout each department in purchase process!

J
Review №70

Go see Michael Thero! Great experience!

Ja
Review №71

Kyler!!! Kyler!!!! Kyler!!!! Go see Kyler!!! This guy is awesome. The most friendliest honest salesman I’ve had the pleasure of doing business with. He broke everything down asked my price range I wanted to pay for a slingshot. They didn’t have any slingshots available but he said give him a few weeks to try to track one down and he’d call me. 5 days later he called and got me hooked up. He never left my side introduced me to the rest of the amazing staff and then he delivered it to me. Thank you guys at Lubbock Power Sports my experience was awesome and you definitely have a loyal customer with me.

ve
Review №72

We stopped in just to take a look & we were greeted by Jeff! He was so kind, friendly and was very knowledgeable. Thanks for getting us into a Jetski

BJ
Review №73

I shopped for a year before purchasing. These folks made a it easy. I Definitely recommend Jeff, Angela,, Duck, Joby, and the rest of the staff at FPS. Everything about the place spells FUN and the people spell KNOWLEDGE. They do all the work so you can just enjoy your new toy. Go in and ask for Jeff. He’ll take it from there.

Le
Review №74

Great place for motorcycles, boats and equipment. Awesome staff. Mike King is the best salesman.

An
Review №75

Great customer service, sales people are not pushy, happy to answer all your questions.

Ki
Review №76

Greetings and personality very helpful!

sk
Review №77

Jeff got me fixed up on my new Ninja zx6r. He answered all my questions, was polite, and very knowledgeable. 5 stars for Jeff!

La
Review №78

Jeff Apuan is an AWESOME GUY!! He helped me purchase a 2021 Kawasaki 2x 14R. Anyone looking for anything at Family Powersports go see JEFF APUAN!!

St
Review №79

Everyone there was amazing and I will definitely come back and will for sure recommend this place for everyone I know!!

Al
Review №80

Amazing! Lubbock Family PowerSports has phenomenal customer service! From Preston, to Parker, to Dubb, to Duck, all the way up to Ryleigh, each staff member was knowledgeable, friendly, helpful, and very professional. The experience was perfect and fun. We will continue to do business with this location. Special thanks to Ryleigh and the team for all of your help in assisting our first purchase!!!

Fe
Review №81

Cool place to shop around for boats 😉

Lo
Review №82

Wow!!! Awesome customer service 👏 👏👏 Thank you Shane for taking care of us. This is our first buy and it wont be our last here!! Referring friends and family. Thanks a millionFrom Steve and Lori B. 🤗😁

Cl
Review №83

I purchased a KTM 790 Adventure here on January 19, 2021. The salesman, Jeff Apuan, had the patience of a saint! He stuck with me as I flip-flopped as to what bike to buy, as well as changing my mind. He was extremely helpful for me in making my decision. Everyone I encountered there was helpful and knowledgeable. I did not feel as though I was pressured or oversold. The listened to what I was looking for, and helped me to come to what I feel was the right choice for me, for now. Thanks!

Je
Review №84

Thank you family power sports for being so kind and generous. Once we walked in we were treated with much respect and all staff was friendly. Thanks to you all we walked out with a new Indian scout bike, new four wheeler and a new trailer. Most of all our associate Jeff was awesome and very helpful with all our needs.Kind regardsFuentes family

Ca
Review №85

Awesome Sales person.. Evan Baker!!

Sa
Review №86

Evan Baker was an excellent sales person and represented the company well. I spent the majority of my time with Evan. Austin Reed was quick to answer all my questions additional equipment. Joe Bradley did a complete walk through with the final product. Angie Johnston was patient and extremely professional as we process through the purchasing.

Ce
Review №87

I purchased a 2021 UTV this past Saturday. Salesman Mike was “top notch” and VERY easy to work with. I highly recommend him to anyone looking to purchase a “toy”. Thanks again Mike you were awesome!Cecil

Da
Review №88

Very positive boat purchasing experience

ja
Review №89

We have bought numerous motorcycles from Family powersports and Mike King!!! We have always been extremely pleased with all aspects of the process!!!

Va
Review №90

Our sales man was Derrick. He was great! Very helpful and informative. Highly recommend him if you need help in there.Pason did all the paperwork. He was easy to ask questions to, very down to earth.

Sc
Review №91

Pretty good service if they dont have it they will help you get it. They also saved me 6000$ by price matching a unit from a store in my riding area. They even delivered the unit to my house.

mi
Review №92

Ive been trying to get a bike for a long time. the time finally came to get it done. i got ahold Michael Thero amd he went straight to wotk. the bike i wanted at the odessa location was already under contract so that was out. he knew what i wanted and what i wanted to spend so he started looking. i wanted a touring bagger but there just was no luck at the time. Thero sent me pictures of a 2017 Victory High Ball that he had been hiding from the public for a while and that was it. i knew i had to have it. that evening, i went and gave her a good look over and decided she was the one. after putting a deposit down, we made an appointment to have me come in and take her for a quick ride and sign paperwork.i got there and took the bike out. she rides like a dream. smooth with plenty of power from the 106 V-Twin. got back to the dealership and Dalton got me setup with a new helmet and Sena unit. showed me how to operate it and installed it for me.the guys in service were great. Duck and Marcus have been there since i worked there and they were super helpful with the questions i had.Joe Bradley gave me a great walk around to refresh my memory on how things on the bike work.Angie made the signing process super easy wand was very straight forward. she did an amazing job of explaining everything to me as we went along.finally, i went and saw Miss Johnson in the insurance department. i had set up everything with her previously so i was in and out in minutes.the team at Family Powersports took amazing care of me and my needs. i would highly recommend them for any needs you may have. i know ill be back.

Co
Review №93

I just want to say that these guys are GREAT! Its easy to take for granted their hospitality. You see, plenty of dealerships wont service a bike that is more than 10 years old. They fixed my 05 Honda Shadow Spirit VT750. It wasnt some weird fee. They named their price and stuck with it. Ive been to other places where they said that they couldnt look at my bike because it was too old. Not sure if they just too lazy because they couldnt hook a computer to tell them what was wrong, or because they want people to buy bikes and not keep their old ones.I really respect that they give a veterans discount. I also think they give a first responder discount and a student discount, but Im not 100% on that. This just shows the love they have for people who serve this country and community. Im very disappointed that Harley-Davidson doesnt offer this. Dont get me wrong, Ive been to the Harley-Davidson dealership and they were just as friendly. Both dealerships didnt pressure me to buy anything. I think we all understand the love for motorcycles, so we want to help each other. HD just doesnt have the corporate support that Family Powersports has with the top brass.Please, support this store. If we keep ordering off of Amazon, these guys will have to close down. They take the time out to help each customer. I dont think they are in any danger of closing because I have seen plenty of people there, but its always good to support local. You cant go wrong with these guys.

Me
Review №94

We had a great experience with Family Power Sports. Jeff was awesome & helped us with everything we needed! We definitely recommend him to help you!

Ja
Review №95

Best Powersports Group in West Texas to work with when purchasing ATVs/UTVs/Boats and Personal watercraft! Colby the General Manager puts the customer first! Call them for all of your Powersports needs!

Jo
Review №96

I came from out of state and found the service here amazing. Fantastic service from Kameron in parts, he helped me find the gear I wanted and made sure it fit. Installed equipment for me and shipped it to me! Also thanks to Michael and Preston who went out of their way to help in my purchase of my new Tenere 700! Thank you all!

De
Review №97

Purchased 2021 Indian Scout Sixty through Jeff Apuan. Fast process and very friendly. But the ticket, take the ride.

Ze
Review №98

Just bought my first bike from Duck on Wednesday. Duck was super helpful. Called him on Tuesday night inquiring about a Vulcan 900 Custom. He was on it Wednesday morning and had me an answer by lunch time. I had gone in a few weeks prior on Black Friday and I will say the salesman I had worked with that time seemed like he just wanted the customer in and out of there. Was a different story this time around. Duck is great to work with and I’ll definitely be purchasing from him again down the line! Also have to say Mario in the parts department is awesome as well, he walked me through all the gear and hooked me up with the necessary equipment to keep me safe on the road. Kayla got me hooked up with a great insurance policy so very pleased with that as well. She is very courteous and you can tell she cares about her customers so you gotta appreciate that! Thank y’all for working with me and getting me on my first bike! Already enjoying it!

br
Review №99

I had an issue with my dirt bike and Duck from the service department was a huge help with assuring the proper parts and services were executed for the optimum performance of my bike. He went out of his way to provide excellent customer service and I will visit him with all of my repair needs. Thanks, Family Power Sports.

Je
Review №100

These guys are awesome!! Great customer service on my new Malibu boat purchase, the best price in Texas and service after the sale has been unbelievable. If you aren’t working with these guys, you are making a mistake.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:4202 W Loop 289, Lubbock, TX 79407, United States
  • Site:https://familypowersports.com/
  • Phone:+1 806-793-2551
Categories
  • Motorcycle dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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