This is actually a really nice gas station. A lot of different variety of stuff. Normally always really clean. Only reason for 2 star is because the employees were incredibly rude today when I went. Went about 8 am to get some breakfast. The young lady (clerk 476) that checked me out was so rude. She never acknowledged me while checking out. She was too busy talking to other co workers. She never said thank you, offered a receipt, bag or anything. I told her thank you after we finished checking out and she didn’t say anything. So I told her thank you again, she rudely said you’re welcome. I’ve been in here a couple of other times and had a really great experience, but this one time with this one girl has change my mind and I don’t think I’ll ever go back. A simple acknowledgment would’ve been nice, but she never once actually looked at me. I don’t know what they have that’s going on that so much more important than their customers, but the management staff should really consider talking to these employees and really teaching them about how to treat a customer

Good parking. and food. but the bathrooms are disgusting. they are not removed. towels stink ..

Worst service ever!!!!!!!! No one knew what was going on... had to yell for customer service. There was 15 people in line. Hell people could of stolen stuff and they wouldn’t of known it. Place was very dirty. Bathroom wasn’t clean neither the showers. I wouldn’t come back here ever!!!!!!

Went to moes for breakfast and it was good, then went to the store side to get diesel for the truck and the cashier was too busy talking to the coworker to even notice the customers. Maybe put down the energy drink long enough to ring out customers.

Last Sunday July 4th was a very pleasant visit. The employees were very courteous and the food (pizza) was excellent. Today July 11th, complete opposite. We were standing next to the deli waiting for someone to help us. The lady on the register finished with her customers so i figured she would help us. Instead, she turned up her energy drink and finished it. Then simply stood near the register completely ignoring us. We moved to the register and asked for pizza upon this request she gave a smirk and began to get our pizza while i was trying to let her know we wanted a double steak burger. Which she apparently did not hear. I decided to step away and let my girlfriend finish the order. My g.f. had to let the cashier know we wanted the steak burger too which she responded isnt there one in there referring to the warmer.This lady is the rudest cashier i have ever encountered at Pilot.

Nice little spot to stay on the way to Houston. Plenty of food choices.. the family restaurant next door has some pretty good food and Moes is good too. Clean and well stocked. Its also not cramped for parking your big rig...well layed out so theres plenty of space. The only reason they got a 3 from me is for the showers! They are outdated and cramped and the shower curtain fell on me while showering. Ive noticed most trucker reviews on this location have to do with the showers and its true. The water quality and pressure is terrible as well. When your business depends on us you cant skimp on what we need the most!

Damn fine TravelCenter!* EveryOne was Motivated..With A Positive Spirit....Which is truly Exceptional!* Store and Common areas where Clean and Sanitized...Also Exceptional!Best Part No one was at fault or complaining...This is Extremely Rare...Well Done.

Decent parking. Showers have that aggravating moldly curtain, not enough hooks or places to put your belongings.

I was on vacation and not familiar with the area, Patrick was amazing! He could see I was needing some direction and took time to make sure I was comfortable going where I needed to go.

Nice place but be prepared to wait for the cashiers to finish their conversation before they finish your transaction.

Great place, helpful and friendly staff, and happy to see everyone wearing masks!

Nice store and service. Got my stuff and gone. Would return for sure if in the area.

Good customer service, very informative staff.

It was a clean truck stop. Surprised they had 2 restaurants. Ate at a taco place called Moe southwest. It was good. Only downside was a foul smell coming from men bathroom. Beside that everything was cool

Pretty much everything you need, it even has a moes Southwest grill..

Really clean place. Most importantly they have hash brown potatoes with breakfast. And have really good biscuits and gravy.

Convenient fuel and coffee spot.

I loved it. Ate a burrito at Moes. Friendly helpful staff, good food awesome chips and salsa, whats not to love. Check out those smiles, almost as warm as the salsa.

Friendly, bathrooms are very very clean, the whole store is very neat and clean. Employee at the time of checking me out was friendly and made eye contact as we were conversating. The pizza was very fresh and good as well.

Mos is good but always has rookie drivers parking all around the fuel pumps, lots of drivers parking in fuel island that are too lazy to walk across the parking lot

Very nice people. Some sometimes difficult to get out. But I love this place.

I was next in line but wait for shower like 35 minutes

Store was very dirty bathrooms were awful and there was no hot food at 5am

Love pilots false advertisements! For into en argument over this! U cant not bus a Pepsi and get the candy for free this is false advertising!😢 oh and the staff has attitude problems!

Cashier was rude and acting like we were invisible, pizza when she finally waited on us was the smallest pieces, for that price they should all be decent sizes,very dissatisfied and usually the employees are nice

Put my card pump. inter data. intered pin. pin displayed on pump. it never let me get gas. kept repeating above. went to another station

Got there at about 4:30 am Oct 30 and was able to find a spot. Went inside, clean store and restrooms. Shelves and coolers looked organized. Thought Id grab a quick bite as they still had a few hot items available, even at that hour. The girl behind the counter was super pleasant and pulled my leg when I said Id like a slice of pizza. She told me this was their display model and shed have to make me a new one. Put a smile on my face and after 11 hours of driving and at that hour, made my day. More truck stops need more people like her and not the grumpy grumps I tend to see.

This is an easy access gas station to quickly get in and out while traveling. The prices are average. The gas islands are clean and easy to use. There are snacks, drinks and restrooms available inside. There are also any needed travel supplies that may have been forgotten before leaving. This pilot is as expected based on other locations.

Nice place, clean and friendly. Moes grill and Pilot deli inside, family restaurant attached and Jack In the Box next door.

Just pass by folks. This place at 6 am had 12 people in line at the cash register with only 1 register open!! Help us all!!

What is this nonsense I wait for 10 minutes and the reason is that the worker talks to someone and leaves us waiting Why is there no respect for the customer Is this a workplace or a place to ask and spend some time talking to people there are cameras and you can see(( Lillie ))💩💩and she is standing talking and leaving customers waiting And is there anyone who can help them?

As a truck driver I like to stop and shop and get a shower and ever had a complaint and Patrick has taken time out to help each time I come through so a Huge Shout Out to Pat......

I have been here several different times and I always find it easy to get in and out of the there. Normally I am just there to get gas and I have never had a problem finding a pump. Overall, it is convenient.

Pump 22 left handle pump is broken I pay it and I couldnt fill my tank I just left and went for a different truck stop

We easily pulled in our 35 foot motor home and tow and filled up. We were also able to use our Sams card to get a ten percent discount! Our red-headed cashier was very friendly and helpful 😃

Convenient in/out. Plenty of parking and gas stations.

The store was clean and very important, the cashier was very polite. Nice smile and genuinely polite and helpful. We all are blessed to be able to run into a store get what we need and stand in line, waiting for our lovely hello, how are you today very sincere. Not one complaint from customers in line. TY for your wonderful crew.

Love coming here every two weeks when Im in town to buy lotto tickets. Always the same guy working. He keeps the store and bathrooms extremely clean which is great because the surrounding convenient stores do not. Reasonably priced as well.

Very friendly staff. Helped myself get my coffee and supplies with a smile.

Not a good stop for travelers with RVs and boats. Looks like easy in and out for cars and the big trucks. Just didn’t meet our needs.

This place has went way down hill...the building is poorly maintained, the bathroom are gross.There is visible dirt and cob webs all in the ceiling even over the food area...this used to be a really nice place

Really nice employees. They have so much cool stuff in there. The food is really good too. You will always find new stuff in there each time you go in. It is also nice and clean in there.

This is a great stop to make. The bathrooms were clean. Lots of snack options and they have u-scan registers if you are in a hurry

Food great. Staff great. Prices on snacks and food a little high but typical for a truck stop.People helpful in your needs. Clean restrooms and showers. Great price on fuel.

Super friendly staff.. Cice was amazing. Clean store, great parking lot.. Except for massive pothole at the entrance

Best gas priced in Lufkin or the surroundings... Good fast service at the counter. And a lot or hot ready choices too!

This place has the hardest water I have ever seen. Must pump it out of an oil well. Drain was stopped up in shower. That sucked. Moes southwest grill was good.

Very weird parking lot always packed.

Pros: some of the best gas prices in the area.Never use stores or restaurants, so cant comment, there.Cons: Reason for low rating.Slowest gas pump Ive ever seen!!!5 minutes or longer to pump ONE gallon of gas.*edited for autocorrect stupidity*

Very friendly helpful polite staff. Showers dont have fabulous water pressure, no shower wands, heavy water softener, clean. Womens restroom could use more attention more frequently. Not an abundance of parking for truckers. Great food options within walking distance.The catfish, slaw, tarter sauce, salad bar were great at Charlies.I highly suggest locking all your stuff on your rig up. Someone stole 2 of our load locks while we were in the shower.

I love this truck stop. Everyone is friendly. It always looks and smells clean. Plus they have really awesome food. I go here everyday before work. They have everything I need!

My husband left his tooth brush and tooth paste in the shower yesterday and today I asked Judy at the cashier, and the gentleman wearing the blue shirt, Terry is his name, I think, he went to the storage and got it for us today. And he left it again today and the lady who does the shower cleaning duty today found it for us. Judy had also helped me bwfore when I wanted to buy a box of sugar, beginning of this year. Great customer service! Thank you

Just a really good place to stop. They have all the amenities, including showers, and lots of parking. A lot of snack options (Im partial to the hot dogs myself) and an enormous drink selection. Their burrito place is awesome too.

Ate at Charlies Lone Star cafe. Service was quick and polite. I ate the small chicken fried steak. It was very good as well as the salad bar. They had been closed for a long time and reopened at Pilot Travel Center. The food is still good.

Passed through the day after Thanksgiving! For the number of people on the road they were seriously short handed and slow since I was buying gas with cash. Only plus side was that the employees were pleasant.

Generally has the cheapest gas in town. Bathrooms are always clean. Large variety of drinks and snacks. It has a Moes Mexican Grill at one end of the building and Charlies Restaurant at the other end of the store. Moes is like a Subway for Mexican food. You pick and choose what you want on your order. Charlies is great American family food. Fantastic breakfast 24 hrs a day, chicken fried steak, grilled chicken, ham steaks, Fantastic Ribeyes, Salad bar etc. We love Charlies the most out of the two restaurants. Service is always great there!

Well kept and still feels like its recently built. Quite a selection of drinks and snacks. I like the iced coffee with half and half. Has a nice taco shop inside and is also connected to a great little restaurant called Lonestar Charlies that serves amazing coffee.

Felt shady inside. Only one cashier working with a long line of people. Good selection of healthy choices for snacks.. Only reason I would ever stop there again.

The employees are nice. Cant buy Def at the pump without paying inside. Walking around big diesel trucks is dangerous! We are in a Chevy Silverado and senior citizens, so this was inconvenient. There are millions of diesel pick-up trucks in Texas. A pump with Def should be available anywhere diesel fuel is sold.

Where I fuel and gets the best coffee in the world. Organic Sumatra fresh ground beans.A must try!!!

Love this place... but one stop I went specifically to get Whoppers and they were stale. If that were not the case, I would have given this location a 5. I do love the app.

They serve with a smile. I love the cleaness and cheerful atmosphere with an area to sit for a moment and read. Plenty of food and great low gas prices in town with self-pay!

Very friendly staff very clean place. Had a shower here it was nice and clean with no wait. Fast in and out. But the showers to me could use better lighting.

Welcome to Moes 😁. When Im in the area I stop here just so I can eat at Moes. Great staff and I love the burrito bowl. Its the only Moes Southwest grill that I can easily get to with my truck. I wish more of the Power had Moes instead of burger joints.

I love this store. This is my place to stop on my 4 hour round trip every other week. Whether its fuel, food, or fun this is definitely a must stop place on your way into or out of lufkin!

This is a very nice truck stop/ gas station. (Edited)1. Friendly and clean2. Variety of items to select from.3. Fresh food and they have a little mexican diner inside. (Did not get a chance to try it but will try again next time I pass by.)4. They have laundry and showers available to you long haulers.5. Truck Parking wasnt bad.6. Gas prices seemed mildly competitive but as to be expected.Atmosphere 10/10Service 10/10Will update review for Food/Taste next stop.

Nice place to hang out for the night. Got there at 13:30 Sunday afternoon and was only 2 parking spots left. Decent food and nice hot shower

My husband and I stopped here on a rode trip. The station and bathrooms are very clean and neat. The Mexican food at Moes was great! They even have a variety of vegetarian options. Fast and friendly service. And great coffee!

Friendly staff. A little confusing when you walk in because there’s so much going on in there but nice place.

This is a really nice Pilot. It also has a Moes and Cinnabon inside. Weve stopped here a few times. Great gas prices, clean bathrooms, and nice size store with self check out available. Easy off and on from the highway.

Auto diesel pump #16 would not print receipt so I had to go in and get one. Figured since I was in the store I would get coffee of course. Great coffee really like the automated coffee machine, clean counter ....chip reader at register is so worn it wouldnt read my card kept declining it by the fifth time it worked then after a few minutes I get a notification that my card was frozen because of possible fraudulent activity. THANKS PILOT!! Not to mention the lady running the register wasnt the most pleasant person Ive met.I use Pilot stations for most of my travels and have been to this particular one multiple times this is the first time Ive had an issue.

I was only inside for a minute. The restrooms were clean enough, stalls could use some purse holders on the doors. Lines were quick and gas prices were reasonable.

Loved the big selection of food. Nice fast and efficent workers. Clean

Clean bathrooms, though Im not sure if the little vacant sign works. They do lock though! Store is clean as well. We came through here on the way to and from our destination. Cinnamon rolls here are delicious. Reasonable gas prices.

Not bad, tends to fill up early on the parking..lol....really nice facility store inside, its like 2 plus years old, truck fuel islands descent. Must enter on one side and exit out front drive in front of fuel islands, Truck Entry and Exit large visible sign.

Great little truckstop with a pair of excellent restaurants to choose from! Add 100 parking spots and this could easily be a flagship store ❤️❤️❤️

Good service, friendly staff, and clean restrooms; thats what good service stations are made of. My only real complaint is charging $1.50 for the air pump. And do you really think Im going to trust an exposed card reader that far away from the store? Talk about card skimming opportunities...

Thought it was an off day last few times, but now I know they just dont clean the showers like they should. Other peoples gross stuff on sink, walls, floor, toilet, shower ah you get the idea.this has been the case the last 3 times I was here and its not busy right now. Guess Ill wait for the well rehearsed response to get posted here. I will say that the staff up front is great, the one star is for the nasty showers. If I come back and the showers are clean I will edit this review. Also,trucks have created their own parking spaces blocking the fire hydrant by the fuel lines but nobody seems to care.

Love it 😀

Guess COVID doesnt exist in this town cause I saw a couple of employees not wearing face masks as well as not enforcing customers to wear one despite multiple signs at the door.

Nicest Pilot/Flying J weve ever been to. Clean, large bathrooms, Moes Southwest Grill a nice change from other run of the mill slop usually offered. Curious to see how the showers are on our next run this way. Only complaint at the moment would be lack of parking. Truck stop this size should be able to accommodate more than just 45 trucks.

Clean business great service. Moes Tacos were great.

I always have a good experience at pilot. Everything is so well placed that youll probably make a friend on the way out.

Always great and usually one of the lowest gas prices around.

Super fast service....lone star cafe made excellent cfs...place was really clean...fuel pumps clean

Very convenient and polite and I love to get three cents off on gas

One of my favorite fuel stops in Lufkin - always clean with helpful professional staff to assist you.

Bathrooms were dirty but food options; Cinnabon and Moes grill were great

Good coffee section. nice large clean bathrooms. friendly service.

Pilot is always nice and clean, has good deli food, and other food options on either side. Gas is always on the cheaper side and lots of product selection. I live on the west side of town and this is where I fuel up most of the time.

Very sweet people work here. I especially love the family restaurant there great food and great service

What can I say its just a truck stopclean bathroom so you dont have to worry about thinking something going to jump out of the toilet and get you

Great store and very nice employees. Love the outside seating area in front of store.

Favorite gas station in Texas. I miss the Taco place inside, but Moes, the new place, is pretty good. Great selection of cold drinks and full service Western Union.

Small space for VAN. Good store and good food. Clean Restroom and shower. Nice place. Good place for the stopping.

Friendly staff! Moe’s is good! Truck parking fills up early here. They have 4 showers here. Also you can do your laundry here. The laundry machines do accept credit, debit cards, and loyalty card points.

Excellent coffee. Deli not bad when fresh. Friendly staff.

Nice quick stop for fuel. A perfect place!

Self checkout kiosks are at this location, which is pretty neat. The bathrooms are clean, and there is a great Moes restaurant here. However, there are tons of flies everywhere, and its a little disconcerting to see them all over the food. Its been this way the past two times Ive been here.

The Pilot Travel Center in Lufkin, Texas is a converted Fuel City facility. As a frequent visitor to this location (twice a week on average) I feel this Pilot Travel Center is below their normal standard. To begin with, their gas and diesel prices are amount the highest in town. Travel Center would lead a reasonable and prudent traveler to expect dedicated fuel lanes for travel trailers, 5th wheel trailers and motor coaches. There are none here. You might also expect an RV dump station and water fill. Nope. And a travel center would surely sell RV accessories. Strike three. RV parking spaces are non-existent. There are commercial truck fuel lanes and parking behind the store. But the shower and bathroom facilities are very limited for the commercial drivers. For automobile drivers there are adequate gas and diesel pumps and the store is well stocked with soft drinks and snacks. The store has decent buffet offerings, a Moes restaurant inside and another restaurant on the north end of the building. I think 3 stars is an honest appraisal; two for the car drivers, a third star for the commercial truck drivers and no stars for the RV crowd.