There had my car for 3 months and still got a work was done and now I have lights on that was not on before they had my car my lock will lock u in the car

Service is great here and the employees are super nice and helpful.

This dealership is very good.

We have a car leased from Russ Darrow and even are a platinum Russ Darrow member, but the service we got is not even average. We had the car in the bodyshop and were told that it would be ready by March 2nd. The car is still at their place and yesterday I called and asked about when will it eventually be ready and was told that yesterday by 5PM. Again Nobody gave me a call and I called today to see what is going on and I was told that there is nobody there that can help me. The work estimate was for 15 hours so its already has been there from February 21. I don’t think I would ever recommend anyone to use Russ Darrow services after this experience. I am still making payments for the car that is being held at the bodyshop and they don’t even care to let me know that it would not be ready by the time that they told it would be. Feels very unwelcoming and unfair.

We had a minor fender bender. They were friendly, fast and very fair with the estimate.I will return for sure if I ever have an issue. A+++

Jaime Olivero, Body Shop Manager gave me excellent service, great price and the car back the same day! If God forbid I need to bring my car back for repair...I hope we work together again. My best during this stressful time and Im grateful youre considered an essential business!

We don’t live close to a Russ Darrow so anytime we have to go we know it’s going to be a day visit. But to just get an oil change it shouldn’t take close to 3 hours. We went to the manager multiple times asking on a update. He went in the back to see and wouldn’t come back out for 30 to 40 minutes and didn’t share any news with us on what is going on. We have been to other Russ Darrows before and had amazing service.... very disappointed in this one in Madison...

They were great. Highly recommend using them.

Great customer service

I not sure about the body shop but the sale rep like Ian who such I should have taken a picture but if you are of color at dont waste your time. WOW!

Excellent body work. Jake is great to work with.

Ill just say theyve lost my business after 8 years of me taking my vehicles there for service

Very friendly staff, not pushy