By way of background, I own a local mobile dog grooming company that serves Madison, Chatham, and Florham Park. Given this, the vacuum and hair drying system in our van is essential to the ongoing operation of our business. John, one of the owners of Madison Vacuum, helped to clean and perform maintenance on our machines. After meeting John, I immediately had confidence in his experience, knowledge, and attention to detail. Especially given the level of expertise that Madison Vacuum brings, I also found the pricing to be very reasonable. Im delighted to have found Madison Vacuum and am sure that we will be working with them for years to come! Highly recommend!!
Beware. I had been a customer of Madison Vacuum for several years bringing my Dyson vacuum for maintenance at least once a year. Every timeI came in they would always comment on how they hate working on Dyson products as it is made of plastic and just not good. You may ask why I continued to go there but the only other vacuum store is in Livingston and they own that store too. Last year I brought my Dyson vacuum in for its yearly maintenance. It also needed a part because a piece of the removable canister broke. I paid over $500 for my Dyson and it was only 3-4 years old. They said they would order the part and fix it. Days later, I was told they couldn’t get through to Dyson and could not get the part but they would keep trying. A week or so later, I received a message that they could not get the part and asked if they should just get rid of it. I called back several times but either they were closed or there was no answer and no machine to leave a message, so when I finally got through a week later they told me they threw my vacuum away… of course this was after a 10 min conversation asking how I was and trying to butter me up before telling me. I was shocked and didn’t know what to say except I wanted my vacuum back but he said it was gone… in the trash. He proceeded to say that Dyson vacuums are the worst and tried to sell me his Sebo vacuum for over $700 without a discount despite what he did to my vacuum. First of all I am sure he kept my vacuum for the parts to fix other vacuums… because who would throw away a $500 vacuum for a little piece he could not find (so he says?). I am sharing this experience just so you are all aware of the type of people who run this store.
Hard to imagine that I would write that I have a go-to vacuum person, but I do! Madison Vacuum is the place for all things vacuum! Knowledgeable, professional, friendly and they have what I need. Thanks!!!
Knowledgeable local shop that offered curbside pickup. I purchased my first vacuum for an apartment and they guided me to the right make and model for my needs, including a consideration of the warranty. I wanted to support local during COVID19 so I chose Madison Vacuum.
Great place, I took my vacuum with what I thought was broken. They took a look at it and found no problem. I came back and it was working and they did not even charge me. If you are having any problems with your vacuum I totally recommend this place. Very honest and welcoming.
Extremely prompt, professional service! I thought for sure Id have to buy a new vacuum when my 20+-year-old Oreck upright stopped working, but John reconditioned and cleaned it in a day--for a very reasonable price.
Trust Madison Vacuum to maintain the vacuum you depend upon. They found replacements for brushes/accessories, and repaired, my 25 year-old Swedish HEPA vacuum cleaner and its HEPA filter. Their expertise is matched by their friendly, helpful, and responsive service. They service makes and models of vacuums known more widely in the USA. I highly recommend Madison Vacuum, a precious resource for the NY metro area!
The plug detached from the cord on my vacuum cleaner. When I brought it in for repair, the owner repaired it, free of charge. It could have cost over $200.00 for a new plug to replace it, otherwise.
Went there expecting to leave my vacuum for a week and pay $75. It was fixed in 15 minutes while I stood there for $20. A++
Knowledgeable and helpful.