On a recent road trip, our 2016 Ram 1500 began losing power and a red warning light appeared on the dash. Being over 100 miles from home, we googled the nearest Dodge dealership and were relieved to see there was one less than one mile away. When my husband went into the service area, the staff was very rude. My husband asked if they could possibly run diagnostics on the truck, which is still under warranty, just so we could figure out if it was even safe to try to drive back home. They refused to help, telling us they could look at it in two weeks... He reiterated that we were over 100 miles from home and was concerned about doing more damage if we continued to drive it. The women working were very dismissive, telling us that there was another Dodge dealership about 50 miles away and “good luck making it back there…” Fortunately, we were able to make it back home safely and get it in to our local dealership the following day. We would not recommend Watermark’s service department to anyone.***Edited to add that I emailed the dealership with my contact info as requested in their reply. It has been almost two months later and they have yet to respond. Clearly, the response to this review was done only for appearances, not because they actually were actually about the issue.***

Great place for service on our Rav-4 our Rav-4 is from Japan got 116,000 miles still looks like a new car

Friendly home town service with a smile. They will do their best to get you in the vehicle you desire.

Best staff, fast service, alowed to place add on service, terrific prices. My RAV 4 was treaded fair and we were treated with respect. Love this place, worth the travel for 25 miles!

Very helpful.

I will ALWAYS buy from Watermark Toyota. They treated us great the first time and after having my car for three months we totaled it from hitting a deer. I went back to Toyota to buy my second SUV from them. They make the process so easy and simple. Highly recommend!

This has always been a great place to have our cars serviced. Today was no exception. Another great visit. They always treat me with utmost courtesy and respect. I never have to wait very long and the work is always done right. Thank you Chase Fisher and the entire team.

Easiest vehicle purchase ever! Sam and Gary were great to work with! Both were friendly and knowledgeable with NO heavy pressured sales pitch. They answered all my questions and let me decide what options were best for me and my budget. Would highly recommend them!

Service was quick and professional. My only complaint is I was charged almost twice what I was quoted over the phone for services to program a ignition key before i brought my vehicle to Watermark. I was quoted on phone the key cost would be $65 which was reasonable. I was quoted it would cost another $65 to program the key. Upon checking out I was charged $199. My family has previously purchased 2 vehicles from Watermark but I probably wont buy from Watermark again. Honesty should be first and foremost in business dealings.

Joe was fabulous! He knew the car we wanted so was able to educate us on all its features. And even when we said we would take it, he went out of his way to treat us like family—even bringing us a plethora of snacks to choose from while we waited! And the finance again didn’t keep us there pressuring to buy add-ons we didn’t want. We will definitely go there again for our next car!

They took Care of Our Truck READY FOR Spring and Summer

All of the salesmen who work here truly have your best interest at heart! They want to get you into a vehicle that you are comfortable in — both with the payment and with driving. I couldn’t be happier with my purchase of a 2019 Rav 4 in lunar rock. Thanks guys!

We had the pleasure of working with Gabe York! He is very kind, listens well, and he really puts the wants and needs of the buyer first. Then we had the pleasure of meeting Gabe’s father. Both were super professional and we enjoyed the time we got to spend with them. I highly recommend Gabe York at Watermark!!

Stacey was awesome! Great, friendly service and she even went above and beyond by finding my list debit card. I was very impressed with her. Keep her and give that girl a raise! Janet Page

Customer service is awesome!!!

Great experience. Walked off with a truck I wanted at a price below what I expected to pay. The salesman was friendly and helpful, not pushy at all.

The salesman and support staff were terrific! Took excellent care of me amd my familys need for a slightly used car! Sales team had great product knowledge and I never felt rushed or pressured to make any decisions. I would highly recommend letting the Watermark team customize your needs with thier expansive inventory of new and used vehicles!

First class dealership! They made us a great deal! They made the buying process so easy ! We are thrilled with our new Toyota!! We recommend them to everyone !

My car was very timely serviced. I was a little concerned that for some reason my daughters name was on my car record and oddly she doesn’t own a Toyota. Not exactly sure how that happened.I was completely satisfied with my service.

I was coming from over 3 hours away. I was able to handle most of the process over the phone and by text. When I arrived Brandon had the car it front all detailed up and ready to test drive. The car was as advertised and the whole process was quick and painless!

Mr Fisher took care of me and a very clean rest room at the waiting room.

The gentlemen were all so nice, and helpful. They found me exactly what I was looking for in my price range. Im extremely happy with our new family vehicle

Worked with Kyle this afternoon. Have not bought their Jeep Willys yet but what I can say now is that Kyle is very honest, nice, and helpful. A lot of dealerships lose their American values.Cons: over-priced on Jeep compared to others. Recommend to shop around to save couple more thousands.

Technician was knowledgeable. Scheduler was new but did her job well. Had a 12:30 appointment but didnt leave dealership until after 2 for just an oil change.

Probably the worst customer service I have ever had from Chase. He’s willing to say anything to make you think your car is falling apart. They charge outrageous prices and when you simply say you are going to take it somewhere else they haggle with you.

Just bought my 10th Toyota and last 6 were from here. My salesman Gabriel was fabulous. The service at Watermark is fantastic or I would not keep going back. Thanks guys for all you do.!!!

Prompt and courteous service. As was told to me, my vehicle is in good working condition and my driving experience bears that out.

Had 20,000 mile service done here. Everything done and checked like I had asked them. Very good service would recommend.

Staff was very personable. Josh Murdock was extremely easy to work with and we are very pleased with the experience.

I was told the oil change would take a hour. Two hours after my appointment time I called and they said they had it done. I asked when the car would be dropped off and they told me they could not do that after I was told that morning that they would. In total it took 2 hours and 15 minutes when they said it would not take longer then a hour and a half to have my car back to me. The only person to apologize was a parts person. No one else seemed to care.

Jake Johnson and Derrick Kincheloe worked hard to get me what I needed a f250 ford truck. Thanks for all the help, the staff was super nice and easy to work with. Go by today and tell them you want the same treatment.

These guys are great!! Full of info on the Grand Cherokee that we were interested in. Sam Folk was great to work with!

We have enjoyed many years of being very satisfied customers of Watermark TOYOTA in Madisonville, KY. They offer a great selection of new and used vehicles at affordable prices. From the salesmen to the ladies in the cashiers office to the parts department to service department to the outstanding work done by the Toyota technicians, Watermark TOYOTA is the best. We haven’t shopped around at any other dealerships in the area for several years, that’s how impressed we are with Watermark TOYOTA of Madisonville, KY! When you decide that it’s time to purchase your next car or truck please contact Jamey Ladd, Jake Johnson and the Watermark TOYOTA Team! Kevin and Barbara Miller

Very friendly and welcoming staff. Very easy to work with and will definitely do business there again!

They are courteous and explain everything in detail

Madisonville is very blessed to have two Watermark Dealerships. Major shout out to Chase Fisher, Chris Townsend, and Stacey Stallins in Service for helping me out with my vehicle when I was in time of need!!

Courteous staff. Oil change and tire rotation didn’t take long. Good coffee!

Samuel was very helpful. Had us in and out quick would go back for our next one.

I was greeted by a pleasant older man. The procedure was done quickly and I stayed there and waitedThe waiting room was pleasant and Stocked with coffee and tea.

Went to get 20,000 mile check up, took only about an hour. Very courteous staff and very efficient.

I was there Nov 13th for tire rotation and had them to order a part for the drivers seat and they said they would call when it came in. So I finally called yesterday (12-4) and asked if the part had ever came in and I was transferred to the parts Dept and the lady told me it was there and then transferred me back to where I made my appointment to have it put on and my appointment was 11:30 am. I asked how long it would take to put the part on and she said 20,minutes. When I left there today it was almost 1 PM. I got there 10 minutes before my appointment and I left 1 1/2 hours later!!

Great service and fair prices

Stacy is fantasticShe always calls when they find something wrong with my vehicle. She always gives me the price of repairs before they start . Always honest .

Josh was very professional. The whole process was easy as 1 2 3.

I bought a new wrangler unlimited from Erik Stokes here, he was very helpful and knowledgeable about the vehicles. No high pressure or games with the payments. I brought my stepfather back when he needed a newer vehicle. He didnt know exactly what he wanted and Erik was very patient in showing us all the different models they had in stock until my stepfather decided what he wanted.

I would highly recommend this place frendly amd easy to deal with not pushy and our salesman was very respectful and helpful

Very friendly and clean and quick

Great and efficient service as always! The service department are so helpful and friendly!

They were great got us in to the car we really wanted love them and would highly recommend!

Courteous, professional, explained thoroughly, made use of time efficiently. Highly recommend Watermark service.

Gabrielle helpful and easy to work with. Efficient process!

Gabriel was friendly and helpful. Buying the vehicle was smooth.

Great service at a fair price, good turnaround time and very friendly staff.

Gabe York was the youngest and the best salesman That sold me a truck

Been good to us...

Terrible. The service tech messed up my truck today. They know it but wont admit it. Totally messed up my whole weekend plans. I work in Alabama and this has cost me a days pay not to mention the inconvenience. They didnt even offer me a vehicle due to the issue. I wont buy another vehicle here and strongly recommend others dont either.

Went to get ac fixed on the paper even said verified repair when the vehicle was brought home I checked it and the ac still didn’t work but were able to squeeze me in the next day so hopefully they can get it working. Paid 150 bucks for nothing the first time.

Very nice sales people and really helpful Gab was the best at his lot very understand to our needs.

Super nice & extra helpful to explain details & offer assistance during service

Low tire warning light was staying on. Mechanic checked it and said tires were low, and after adding air the light went off. However, just after pulling off the lot the light came back on. I’ve had the same problem for the past two service visits.

Great service!

I waited approximately an hour and forty five minutes for an oil change when I had an appointment. Thats a little ridiculous, I understand that sometimes something happens but double the time it takes to get an oil change at the Don Moore Toyota dealership in Owensboro and then say they do their oil changes differently in Owensboro than they do at Watermark is nonsense.

Nice folks, no pressure, good Jeep buying experience.

Very good customer service. Very pleased doing business with Watermark.

This is the best place to go in Madisonville KY. Ive been dealing with Nissan in Madisonville for over 2 years always some kind of issue never happy with service untill today Everyone very nice and friendly no one was fake acting so much more pleasent to be around. I will be doing all of my business here from now on.Thank you for being so helpful and kindHeather Enlow-Mason

They were great to work with! Found us the vehicle we wanted with a great price and gave us great trade in value on ours.

Love that I can make my appointment online, and choose a time that fits my schedule. They always get me in and out, even when I have an unexpected service done.

Big Mike was the best! Right price. Right car. Very smooth and fast transaction. No hassles.Terry Hart

Extremely quick, honest and effective when it comes to sales even when playing stupid on my part to see what would happen.

Very helpful just a class act ...

Everyone from the salesperson who made sure my order was correct, to the finance manager who arranged the deal, to the service department that prepped the truck and the sales manager that made sure the delivery went smoothly did a fantastic job. I would highly recommend this dealership to anyone and will return for future purchases.

Appointment was at 9. Didn’t get out of there until 10:40 and this was only after I asked. This was for an oil change.

EVERYONE WAS VERY COURTEOUS AND HELPFUL

We felt dismissed the entire time. The salesman called himself flippant, and was. Not a good experience. I would not recommend this dealership to anyone.

Jake was very professional allowed us to look and drive vehicles several times and we got the car for the price we wanted

Great service, friendly staff.

Came to my house jumped my car then followed me back to the service department. Thank you Ross and Chris

Found problem in short time, and found solution and set up appointment.

Fast, friendly and highly recommend.

I had a straight up professional experience.

Friendly staff nice place

Horrible

They promised me one thing just to get me there and then flipped the script...I will never do business with them.

AMAZING customer service!!!

Fixed a tire my home dealer said they couldnt and offered to stay for another repair i wanted after hours.

Prompt friendly service

Prompt and courteous service

Outstanding service.

Too high for me