Lori and her staff were wonderful. Although I was there with an other person, I am considering switching to ATT because they were so welcoming and attentive. Highly recommend this store!

Great place to go really good atmosphere and very customer oriented base Id really recommend it if youre going here looking for new services or if youre looking to get help with existing services the crew was fantastic and took care of me 100%

The lady was very sweet and kind . Answered all our questions and set up for our phone to be delivered to our house. Thank you so much. I was very pleased with this young lady! Wished I remembered her name. So sorry We forgot. Would love to know her name so when we go back in the future.

Brittany did an awesome job helping me buy my mom new phone. She also helped me change over to first responders promotion and get a free Apple watch. She was very helpful to a non tech knowledge person. She went above and beyond thank u so much for your time and patience with me. Great customer service !

The store associates were great but the store manager Lori was the most rude and awful person I’ve ever dealt with. I went in to cancel a line because my dad passed away and she refused to cancel it. Thankfully, the store associate offered to call in and cancel the line for me. They went above and beyond for me but I’ll never forget how terrible their manager treated me.

Aj was extremely helpful when it came to setting up my cell phone plan. He answered all my questions. Would definitely recommend taking to him if you need help!

Awesome, knowledgeable staff. Did everything they could to give me the best bang for my buck. Very happy.

Went in to get a new line and AJ was so helpful. Im so grateful for his help.

Aj was very friendly and he helped me get an upgrade really quickly!! Highly recommend him!

Tyler got our information right as we walked in the door. We waited due to COVID rules but got exactly what we wanted and purchased a 2nd watch. We enjoyed our experience and his assistance in the set up of our phone and 2 watches. Much appreciated in this day and time of I dont need to be polite to you from many retail businesses. Thank you for all you did. Great experience!! Thanks Tyler and good luck!

Lyndi was an absolute pleasure to work with! She answered every single question we had and went above and beyond to help us with everything we had going on. She is amazing at her job and definitely deserves the credit for it! She’s the reason we will come back to this store time and time again! Thank you so much lyndi!!

Very satisfied I mistaked and push the wrong response thank you

Brittany and Erica we’re amazing help. They are a dynamic duo!!!

My mom purchased a prepaid phone at the store. The at&t representative sold it to her without making sure her service was active and told her they didnt help set phones up anymore. My mom is 75 years old and is not a computer person so that was like another language to her to try and set the ohine up. Inworked for 2 hours trying to transfer data from her old phone to her new phone and it didnt work. I came to the store and the representative was so nice to help me get it all straightened out and help activate the SIM card.

Not helpful at all . Bill keeps going up every 2 months . Phones get added . Nobody can tell us why .

My rep was very nice but the manager an asst asset manager was in back laughing an cuting up y people where lined up in store an parking lot when the should be on floor working

Ms. Chanae is the best at the ATT store. She offers the best customers service. 👍

Answered all questions we had. Great service.

Horrible service. Rude and uncaring employees,

Visit to Madisonville’s ATT store was great. Thomas waited on me quickly and helped resolve issues with my husband’s unsmart flip phone. Very helpful.

Wendy was an excellent customer service representative. She did an outstanding job.

Service is great better then their call customer service

I went into the ATT Store concerning 2 problems with my iPhone. 1. I can’t connect to the internet anywhere. 2. I have very little to no signal at my home. I can’t use my phone in my own house . I have waited for ATT to provide usable signal strength in my area. I still have a landline that has served us very well. But, I pay my bill on time and still don’t have any cell phone service.

I was in your madisonville ky store Saturday had phone issues and the store manager was very very rude didnt attempt to help me I think I am going to drop all 3 of my at@t accounts been with yale over 20 years and never been treated like this

Was assisted two separate times in the Madisonville ATT store by Lyndi Burns. She was amazing and offered so much assistance and options to better my service and internet. I would definitely ask for Lyndi for Retail Sales...🙏😇😇😇

The bestest AT&T store ever. Great service and even greater people!!!!!! Hailee all the way!

I had a guy named Aj and helped us and even made our day

So the only reason Im giving 4 stars is because one of the sales girls Haley was hands down the nicest and most helpful and got me straightened out in a timely manner but let me tell you their store manager has a awful attitude and rude ! I feel bad for her staff .

The Madisonville KY store is top notch. Great service and great people. If you need to go to the ATT store ask for Wendy she will take care of you. Thank you for the great service Wendy you are the best!

These employees are so nice and helpful, I left happily skipping out the door! And Im 74. I will be going back soon.

Josh is amazing, very knowledgeable, very helpful, just amazing all around... Thank you again for all your help..

Lyndi went above and beyond on my visit. Switching to Firstnet away from Consumer Cellular proved to be a test of patience for all involved. Lyndi never gave up and persevered. Two hours later the change over was complete thanks to her tenacity. Highly recommend and can’t thank her enough for her customer service e!! 10 stars!!!

Waited over an hour for phones I ordered online. They was waiting on people that came in after me. Just kept bypassing me. Horrible customer service was horrible.

Absolutely hate at&t. As soon as our phones are paid off we are gone

Great service! In and out!

Rebecca, Channel, and Hailey sold me a good phone, helped me transition, helped me get email accounts on the phone, updated my plan, and in covid year gave me great customer service.

Excellent service very friendly:)

Great customer by Thomas

Did best to save us money

Very friendly and great service

Wendy was amazing and took care of everything we needed done. We were there up until closing time and she didnt act like she was trying to rush us out of the door. She worked with us until everything was completed. She was absolutely wonderful!

Cut my phone off over 6.48, I am not happy, I am usually early on my payments, been using you for years, TOTALLY uncalled for, I just lost my husband and this is not good, uncalled for if you look at my payment history, very upset

This place is awesome everyone is very knowledgeable and great service, especially young lady named Chanae, it think that’s her name, some people don’t have a clue about what our smart phones can do and I think most older people are intimidated by them, but this young lady is awesome, she might talk a little fast but she knows her stuff❤️

In person service is great hayley was very patient and nice

Very disappointed with at&t!!Im switching to a different carrier

The tech at the store was amazing

Very helpful and courteous

It was all good 👍

I had to get a new phone. People came right to my car from a tent out side. We had a great experience Monday at the Madisonville ky office. I pulled up an a really nice man came over to my car. Opened me new account right there. Thank you att!

Great customer service! Even held the door open for my 4 yr old and myself cuz it was raining. Representative available as soon as we stepped in and were very knowledgeable about our issue. Store was very clean and they turned cartoons on to keep our child busy while we talked business.

Went n to pay my daughters cable bill n had no idea on what information I needed. Some places (one bank in particular)seem to frown on a person doing business on behalf of another. ATT was very helpful. Lady working at entrance was very very nice

Have to say, I was pleased with the service we received. Rebecca took care of us. She was knowledgeable and attentive. She answered our questions thoroughly, without pause to think too much. That told me that she really did know what she was talking about.

Very helpful

Friendly service and fair prices

Was great staff was friendly and helpful

People here are very nice. there has always been someone at the counter ready to work with you, and open the door for you. some of the best customer service i have ever had. I have never been here longer than 15 minutes. Fast, Dependable, and Friendly!

What I heard was a load of bull and to know there is better deals on wireless service why would I go back there

I took the time to explain in detail my questions.

Rebecca was very helpful, and I was able to order the iPhone 11 I wanted. I am not excited about the wait for the phone, but it isnt AT&Ts fault that the iPhone is in such high demand. If anything its my fault for not going in before Saturday so I could pre-order the phone! Yeah, I know. Logic has no place here!

Finally broke down and purchased a new phone. Had a great salesman named Blake. Very patient and informative. Actually felt like I could trust him with what he said. Didnt feel like I was being taken advantage of.

Josh helped me a lot, my experience was great. Thank you

Slow dont care not hepfulb unless lyndie is your rep. She is the best

Rebecca Huddleston was amazing! Great customer service.

They were knowledgeable of the product I wanted and helpful

Always busy but Usually great Service. Was great tonight. 5th cellphone this year...

Staff is not knowledgeable. I asked about internet and tv streaming services. The man could not answer my questions so I asked him to ask his supervisor or someone else that could answer my questions and he refused. I work in retail myself and if I am asked a question I dont know I go to a resource and get the answer. I do not recommend this location if you need answers because they are not willing to find out the answers to your questions. If you need to pay a bill or buy a phone you are probably ok but anything else you will be disappointed! I do not reccommend this location.

Thomas was the sales rep and was fast and great! Best experience and fastest service ever to get a new phone added to my account.

This experience does not deserve a star. It was horrible. I will never go back. My family will go somewhere else.

I have went in there twice with questions about my new phone. I had to wait for almost an hour and then the tech person half-heartedly tried a few things and then told me that I needed to go to the corporate store in Evansville, IN. This store in Madisonville is basically only here to sell contracts, cell phones and accessories. Theyre not very helpful and basically, if you arent buying anything, they act like youre wasting their time. I wont go in there again. I will call at&t directly to get help and go to a corporate store when its just completely necessary.

45 minute wait in the car. But at least they meet you at the door. Henderson office made us wait a hour. Then when dad went back in they said itd be another 80 minutes of waiting.

We love Lauren! Shes been awesome since day one!!!

I will not be back! I was not greated when I went in the store, No one offered help to me when I went in. I looked at the new S10 & S10+ trying to decide which one I wanted for like 10 minutes, there was an employee right next to me the whole time who never even said one word to me she was hooking up another phone to the display. I decided to leave because no one would even acknowledge me. Snooze you lose! Ill be buying my phone from the Hopkinsville At&t Store!

*This is not a sponsored review. These are my own thoughts regarding my personal experience with this particular AT&T retail location.*At this store, Jennis customer service was top-notch. I had a temporary yet complicated issue with my phone service, and she exhausted all possible resources in order to resolve the issue at hand. She was incredibly patient, friendly, professional, and persistent in making sure I didnt leave the store without a resolution, and that was achieved.The pre-service wait times at this store can be a bit inconvenient. However, though I was a walk-in (I didnt set up an appointment via myAT&T or via phone call), the quality of my customer service—from the point at which I entered to the store to when I left—was excellent. The retail associates at this location truly do desire to assist customers in any way they can!

Went in an got what I needed and Justin provided great customer service.

Brianna at this retail location was professional and thorough. A+ Brianna and the staff at this retail location. At as a whole company I am not happy with anymore. Their customer service line you must call for everything has employed a wide range of careless boys who dont follow rules of business and lie,oh I mean LIE to customers. Bills are constantly messed with,add ons one never signed up for, constant customer mistreatment when they call to find out what the heck is going on, they wont speak straight or forthcoming try to sneak,mischarges, a very very long list of business dont s At&t.

Nice to have. But didnt help with the problem I was having

The service here is terrible. I had called AT&T corporate office and was told to go here and ask for the manager. She was rude, and refused to help me, I had to call corporate back to not only complain but to get my problem solved. I will not go back to this store until they change management. The problem I had was because of this store to begin with. Only wish I could rate less than one star for this place.

My main man works here thomas hes cool to talk too when having bad day hed lighten you up this is where I get my mins friendly ppl

They were very helpful. I had a bit of a wait at first but once I got with my person, it went smoothly from there.

Outstanding customer service - great store & technician was so helpful

Noone knows whats going on wait is way too long prices are not fair in area

I just Love This Store ... It got everything at the right Price ... Go Roses....🛍🛍👗👖👕👟👡👛🕶🛍🛍🛍

The sales associate that assisted me was not friendly, she was not helpful, and she acted as if she had better things to do than to sell me my new iPhone.

Fast friendly service.. in and out in less than 30 minutes.

I go in usually once a month to pay my bill, alwsys friendly service.

They have no help. The are over priced. All real help comes from att by calling them.

Staff is friendly, but not all are well trained. Service is extremely slow due to the horrible internet service available at the store. If you are upgrading a phone, prepare to be there at least an hour.

Great people helping me with tablet, always so nice .

Long wait time. Hope service is better than this wait

Great place to get a new phone

Today was a terrible experience for me. Miscommunication wasted hours of my time.

I just wish they would answer their phone

Friendly customer service and wake welcomes.

Long wait, but very helpful staff.

Always recieve great service

Alot of standing around by staff .... need time management desperately!!

Very helpful staff good experience

Good help. They get the job done.

I was amazed at the fast service!!

Resolved issues quickly!