We had a very stressful move due to our movers not showing up. We scrambled to get our stuff out of our house. The team at U-Haul was so great. They made our move so much less stressful. Such great people. I highly recommend them.

Fast service! Jerome is a Great manager!

I needed some wiring done on my truck for my trailer and the guy that installed it did an excellent job! Very reasonably priced! I would definitely go back there!

RENTED 26 foot truck online. It allowed us to choose location and time to pick up truck. Two days before we move we get a call from uhaul saying that if we want the truck we have to pick it up at a location 40 miles away................... why would I be able to pick a time and location to rent my truck from and receive a confirmation email when there is a chance that the truck wouldnt be available at that location. I called and voiced my frustrations and was told a supervisor would call me back, which never happened. I want a call back ASAP

We tried to buy a box of adult toys from a guy that works here it was an unsettling experience that would have worked out better if we could have actually rented the car hauler we went to rent not overly impressed but maybe we will have better luck at a different location

If I could rate a 0/5 I would. Beware of extra fees added for “damage/scratches.” First we reserved a 20 foot U-Haul truck weeks in advance and were told the night before moving they didn’t have a truck for us. They finally got us a 15 foot truck after much haggling. When we returned our truck they said it looked good and we would be charged the original fee. Two days later we received an extra charge of $300 for supposed damage - a scratch that we did not cause. Those trucks have plenty of scratches. They scammed us out of $300, saying we didn’t get insurance so too bad. Terrible outfit - untrustworthy. Employees wear no masks and smoke indoors. I would not recommend renting from here!

Service was great! Answered all my questions and helped me right away!

The Staff was very friendly and accommodating to my needs. A first class organization.

Working with this U-Haul facility was my best experience with U-Haul. The manager is very helpful. I recommend them highly!

Nice storage units. Roomy and clean

Jerome is the best and friendliest person to work with! Its always very clean and well taken care of. All staff is helpful and nice. We go here a lot for our storage and its the best in town for indoor storage. We love it!

The gentleman working here were very kind and funny. Great experience.

Waited in line for 45 minutes just to pickup a vehicle.

I reserved a 10 by 15 storage unit a month ago. Upon going to the facility today I was told no storage units were available, because U-Hauls system does not cut off reservations once none are available. The man working there said that he has worked there 3 years, and this happens every year when college students are moving. I was given a recommendation to go to a storage unit about a mile away. Upon arriving at the recommended location, we found out that it was closed.

Friendly and professional, wasnt to keen on having to take the biggest truck for a small trucks items. But got the job done.

When I need boxes for books and other interesting things my to go to is Uhaul u can get bundles of boxes for around $20 . then I do save the ones that survived the move.This time Im thinking of renting a in closed trailer for this move. Rent it for 2 days... Dont know yet . manager is very helpful.. I learned something they do have free boxes also... Cool right! I have learned over the yrs. Of collecting boxs liquor ones works good for books cant over pack... Apple boxs works for other things has handles that why I go to u haul box has handles! (Now if they supply packers be nice lol.) Cant complain with Madison ave u haul...

Reasonably price. Most were very nice and helpful. They had more selection. However, that was all overshadowed by the one female emp who had attitude & was incredibly Rude. If she is still there I will go to competition next time.

The owner is very nice man and he provide us with a great customer service...But his coworker didnt do a great job with installing trailers kit. I end up stopping in the highway because I figured out that my trailers left signal is signaling to right. The coworker did a quick check out and he was rude, bad communication, and he charge us $90 for his labor work. I have to call uhaul again and imagine stopping the car at highway with four kids. Totally inresponsible action!

Clean,, provided moving carts and restrooms.

Jerome was really helpful and friendly. Great service from everyone I spoke to at this location!

Yesterdays (July 19) experience of driving 90 miles and renting a van to move a college students apartment furnishing into short-term storage was a not-so-funny comedy of errors. My daughter, Victoria Hansen, had made an earlier, online, reservation of a storage unit at the Uhaul facility. The plan was to go to her apartment, load the van with the items to be stored, return to Uhaul, unload into the reserved storage unit, return the rented van, and leave town. Unfortunately, there was an issue.Upon check in, we were told that an online reservation really isnt a reservation and that there was no storage unit available. The employees there told us that Uhauls online reservation system simply promises everybody a unit whether there are any available or not. Making a reservation is really just taking a number in an unknowably long line of people hoping to be near enough to the front of the line to one of the lucky ones. Consequently they (the employees) regularly have to tell customers who turn up with reservations that there are no units available and they are just out of luck. One of the employees told me that this has been going on for the three years he has worked there and that Uhaul simply ignores the problem - and the customer inconvenience it causes. Thats not acceptable!As a solution, we were referred to different storage company, Storage Lounge, several miles away. My daughter made an online reservation there - for twice the cost of the reserved Uhaul unit. When we arrived and found our way to our unit, it had a company lock on it that needed to be removed. Unfortunately, it being Sunday, the office was closed, which meant we couldnt get into that unit and were still stuck with a van full of goods and nowhere to go with it. Then, in the first bit of good luck, a Storage Lounge employee turned up to assist a customer who had made special arrangements to meet her there to accommodate his schedule constrictions. Because - and only because - we happened to overlap that off-hours meeting and were able to catch her eye, we were able to access our Storage Lounge unit after all. So Uhauls solution to their own failure that Sunday was TO SEND US TO A RIVAL FACILITY ON A DAY WE WOULD NOT BE ABLE TO ACCESS IT!!! Only our serendipitous meeting of the Storage Lounge employee altered that outcome. The other Uhaul customers with fictitious reservations would not have been so lucky. Had we not gotten into the second unit, I would have returned to Uhaul and insisted on storing our goods in the loaded van until Uhaul found a suitable place to store it.As do many businesses these days, Uhaul encourages its customers to do business online. That being the case, Uhaul needs to do better. Nothing on the website suggests that a reservation is not really a reservation but rather more like a lottery ticket bought in the hope of being one of the lucky winners whose number is drawn. The Storage Lounge website manages to remove reserved units from its listing of available units, surely not a daunting task for a rental giants computer software to tackle. Its inexcusable that Uhaul has not sorted out this failing and continues to regularly inconvenience its customers.

This place is good for you to get what you need but it is not a great place. We waited for quite a while in line because for some reason there was one staff member during the weekend of the moving season. The guy was nice enough but didnt check to see if the lights worked on the trailer and didnt hook the chains up correctly. This could be seen as convenient and time efficient, but is ultimately not good for safety and legal reasons. The prices are pretty good, unless you plan on taking one of their vehicles. The setup of the inside of the building is not great, making you want to get your boxes/rent your trailer and get out.

Went in to get a car trailer. Jerome was very busy but single handedly; quickly handled each and every customer professionally. We were VERY impressed.

Great service, very friendly and super helpful staff.

They were great, as always.

Its professional and good prices for storage and equipment. Jerome and all his emp do their best to provide quality services to the customers even when customer are nasty and rude. They are a quality location that installs Hitches and wiring and has many different promotions like a free month of storage with any truck or trailer rental.

Ive used Uhaul three times (one time each year) at this location. The first time I got a truck and a storage unit. When I got there, they said they had no units available. We had to move out that day, so there wasnt an option to not have a place to put the stuff. If my dad didnt demand they find one, it wouldnt have happened. Now, today, I get a call two days before I pick up the truck that there are no trucks available at all in the location for the day I was supposed to pick up. I understand how busy college moving season can be. I get it. But any respectable business should have available something that is reserved or compensate greatly because of it. My options were: drive 45 minutes out to Fairmont (they should have to do and not me) or have someone bring it down from Brooklyn Park. The customer service in this regard is unreal. Two of the three times Ive rented they dont have available what they said initially they would. Its unacceptable and frankly terrible business practice. I wouldnt recommend this location to anyone!

My wife and I visited today because we needed a pickup to move some furniture we had purchased. little did we know that the beds of the pickups are left exposed and the truck we received was full of snow. I understand we live in Minnesota and it snows but to give a customer a truck full of snow and expect us to shovel it out ourselves was ridiculous.

The staff was super helpful and had a truck available to me at a good rate the same day I called. Truck was super clean and smelled good and drove nicely. Absolutely no complaints with my experience.

Cheap and fair

Theyre good business

If you go to Uhaul Mankato ask for Jerome the manager, he is more than cooperative he likes to help as much as he can. He is so accurate and time obligated.

Trustworthy facility. Great and personable manager.THANK YOU

One of the worst experiences of my life. I came into get my storage unit on Wednesday, there was 1 one employee working at the entire facility who was incredibly rude, she belittled the young couple before then made a smart comment making me feel stupid while assisting me. I waited for over an hour and was late to my job so she could help 2 customers before me. The next day I came in got my hauling truck, brought my load over to the storage unit and the elevators don’t work, so we try hitting the call button, nothing. Call the service number on the door, number doesn’t work. We call U-Haul customer service and they reply with “we will send a text to the manager hopefully he gets back to us.” It is 109 degrees out, I had 5 either full size or queen mattresses, 2 dressers with me. I went into the store to talk to Jerome, the owner, he has 5 people waiting and he is the only one in the entire facility. Very upset by the situation I asked him, the owner, where all his employees are on the biggest moving weekend in a college town. He started yelling at me across his store of paying customers, I just walked out embarrassed for his unprofessionalism in his own store. he followed me out into the parking lot continuing to yell where he met my boyfriend. He handed his phone to my boyfriend with his General Manager, Jodi, on the line. Jodi picked up the phone before even greeting with a hello, also immediately started yelling at my boyfriend over the phone telling him not to yell at Jerome and hung up on him without hearing the situation or coming up with any sort of solution. My boyfriend and I carried up all 5 beds and 1 dresser up 2 flights of stairs and had to leave our 2nd one because we physically could not carry it up the stairs. Jerome “tried to fix the elevator” by pushing the button on the bottom floor and the button on the second floor then said unfortunately he didn’t know what was wrong and walked back to the store.Jodi did call us back and apologize for both herself and Jerome but we felt it was beyond the point of apology. I was so embarrassed and disappointed to be spending my $150 on such a horrible experience.

I was there, as an extra driver, for my friend yesterday. When she called and reserved the truck she specifically asked what do I need (several times) and was told $165. & a valid drivers license. When she got there she was told because she was paying with cash she would have to have $100 deposit put on a credit card. Apparently there needs to be a staff meeting informing all staff who answer the phones that they need to clarify if the person is paying with cash or card as to inform them of this. This is not cool to be misinformed about, especially when youre on a tight budget and / or dont have a card. On the positive side they had some really good supplies in their showroom for moving and I even found a bike rack.

Very helpful staff!! Ill be back!

If youre move depends on actually getting the equipment you ordered, go somewhere else. Rude and unable to provide reasonable accommodations. I didnt learn my lesson the first time, and the same thing happened the second time.

Very friendly and accommodating

The entire staff was great with the exception of the GM (I think his name was Eric). He had absolutely no customer service skills and when I came to him with the problem that the alarm would go off every time I opened my unit (even though I had checked-in), he would tell me that it was my fault, saying that I was not properly checking in. Even when he could verify that I was checking in correctly, he did nothing to resolve the problem.Also, he had an attitude with me when (after I had moved most things out of my unit, after roughly 2 1/2 weeks) I decided to keep my unit for the full month that I paid for, saying that a lot of people are moving in this weekend and he needs the units. How is that my problem? I paid for a unit to rent for a full month, so dont be surprised if I keep it for that full month.Honestly, I would have given them 4 stars if it wasnt for the poor experience I had because of the manager.

Absolutely the worst customer service I have experienced. Both times I have been in this location there have been at least 7 people in line. My last wait was 38 minutes just to get to the counter. We made a reservation which was confirmed weeks in advance, and the employee responsible for the counter lied to a family member about the confirmed time on the day of pick up. Not only was the truck not there, we were told the people who had it didnt have to bring it back. What kind of business is this? When you commit to a customer and 7 people are waiting to help someone move, you have a responsibility to make it happen. Shameful.

Helped my buddy get his car from Iowa using one of their car hauls. Worked out great.

Very helpful staff, great pricing, and always selling boxes even if you dont need a truck.

Clean and safe

Nice employees here. Great experiences for business moving out of town moving two years running. Good communication, and fast service. A++

They treated great and got the move done fast. Thank you Jerome Fehn

Staff was immensely helpful. They did everything they could to assist us with a equipment rental; however it was clear management does not do their part in training their staff with equipment installation nor proper equipment maintenance that led to an extreme inconvenience to us on a cross country move. Would not recommend to others until management is changed.

U Haul IS THE WORST!!! We had a 8 am reservation on a Sunday that was confirmed by the GM. An employee named Barb refused to let us pick up our ubox. She was the most rude, uncooperative, nasty person to deal with. We called costumer service and they said they would call Barb and have her talk to us. She refused to even acknowledge us as people until we knocked on the window next to her because her phone was more important to her then helping her costumer. When she finally did talk to us she was very disrespectful and unprofessional and told us go ahead and take it but youll be reported for theft. I would not reccomend working with this person or this company. After the store finally opened we got to the counter and I simply asked why were we not able to pick up at 8am. Immediately I was verbally attacked by Cody and Grant. They were laughing in my face was I was seriously just trying to understand what happened. Then Barb chimes in and I was being yelled at by 3 people who refused to listen to anything I said and just yelled at me. I have never been treated worse!!

This place is terrific. Very knowledgeable team. Jerome is a great general manager. He will take care of you.

Customer service sucked. Overpriced boxes, decided to return, not even out of the original binding strap they come in. Misplaced receipt at time of taking back (about a week after original purchase). So they gave us store credit, for less than we paid. Found the receipt the next day. Called to see about going through with a cash refund. Of course not, that would be too much of an inconvenience for them. Instead we have the option to use the store credit voucher for up to two years to purchase any of their other overpriced products. Lovely way to treat someone that helped them recover a stolen Uhaul truck.

Messed up reservations but they upgraded me for free that was awesome. Went to pick up trailer only 1 person in store felt bad for her it was busy. The guy took like 20 mins to show up to attach trailer, than got a part out of store put it on my truck without asking or telling me I had to pay for it. I didnt have extra money, than he had attitude with me about it, pushed my money back at me and said Ill pay for it. You really need to ask people permission before doing something that will cost them more money. I had prepaid my trailer and everything before pick up knowing I was not getting paid until the next day so the extra expense added to my stress. He also told me I didnt pay for it and needed to still after me telling him I paid in full when I reserved it, he told me a few more times I hadnt leaving me felling as he was calling me a lier. It also took an hour to get out of there leaving me only 1.5 hours to move out of my apartment. I do appreciate the upgraded trailer and that he paid for the thing he added to my car and 2 of the employees I worked with were great. I think they need more staff and some need customer service training.

It was really easy to rent a UHAUL truck for our moving day! It also saved us lots of money when compared with hiring a moving company. This location also offered after hours drop-off, which was very convenient for us!

Excellent Service

Was able to make a reservation over the phone and got what I needed, however, the attitude of the employee on-site was extremely rude.

We had a time and place scheduled to pick up a trailer. Theyre making us go an hour out of our way (Belle Plaine) to pick it up at a different time. Were moving, picking up the trailer shouldve been the easy part.

Friendly and polite service, but this location needs to hire another person. Too much wait time.

I have a band so Im always in need of a trailer be it smaller or big. They have what I need at good rates. Great place I recommend it.

I gave this location 1 Star because the person I worked with was unsafe. He thought it was alright to stand between the trailer and the truck as I was backing up. I know from pulling trailers for a long time that this is unsafe. What if someones foot slips off the break? His life could have ended. He was also very rude. I thanked him for hooking the trailer, and he didnt even respond. The other issue we had is when we went to pick the trailer up they did not have it. We had to wait to get it, were told by the Uhaul employee that when a re trailer is reserved it is not a guarantee they have it. I mean why allow something to be reserved in the first place if you do not have it? I gave used Uhaul for a long time, but after this instance instead of dealing with that store in Mankato I will go to Penske

Amazing staff great units great prices

U-haul comes through again. Easy in, easy out.

Super helpful staff; Jerome took the time to go over many options with us and was very knowledgeable!

Good just think they might need more time for maintenance on there equipment

Thinking about renting a storage space while Im packing

Had my vehicle ready, So that I was able to get the job done.

Very helpful and friendly staff, thanks guys 😊

Jerome is awesome to deal with.

Very good service and a wide variety of packing materials on hand. Staff was very helpful.

This uhaul location is the most efficient I have been to. Easy check in and check out.

Barb at the front is HORRIBLE! We were told to come and pick up a trailer at 8 and she claimed we are not allowed to until 9. I stated that I know how to hook up a trailer and can do it for them. She said sure go ahead with a bad attitude. Then several minutes later after I’m ready to hook it up she yelled out the door “ oh and if you do take it I’m reporting you for stealing our uhaul!! She needs to realize she is at an establishment and should cater to the customers, not just sit on her phone and ignore us just cause she has a bad attitude!! Never using uhaul again. Rather go rent a rusty trailer from the boondocks for 3 times the price.

The owner is very willingly to help the customer, but only one employee was available, so I needed to wait in the line for a while!

I reserved a storage unit from them 3 months before I needed it and when I got there on the day I had one reserved, they told me they filled them all up. I took a weekend and drove two and a half hours to move my stuff out of my house only to find out my reservation didnt mean anything. They didnt even notify me at all before the day I had it reserved. Some customer service they have there.

Very good place to rent trucks vans they are amazing people. Would not go anywhere else

Friendly and helpful employee made my visit there much more enjoyable.

If I could give less than one star I would, the manager of Mankato Uhaul had his minions start calling more than 24 hours before the contract had the truck due, after harrassing me, I turned the truck in ( under milage, and 2 1/2 hours early) I should have owed nothing, they charged my mother-in-laws credit card for almost 300$ without authorization, been trying to get the matter resolved for 2 days now, Mankato Uhaul and corporate Uhaul keep avoiding my calls, if I hear nothing today, tomorrow morning I will go to the BBB, and a lawyer for breach of contract.

Very slow waited over 45 minutes to rent a trailer. I recommend sticking with one customer until they are completely check out.

I have never been so irritated in my life and I have never been given a reason to be rude to someone on the phone until today. I finally got ahold of someone today after two weeks of trying and he was the most RUDE representative Ive EVER dealt with! It reflected extremely poorly upon the uhaul in Mankato on Madison. I had to extend my storage unit by three days because I was put on active duty orders for the military and I had to pay for another entire month. I will not go to this uhaul for any of my needs anymore. Worst experience ever!

Very helpful, upgrade to a bigger truck went very smooth

Slow, very slow. Should have looked at the reviews for this store first..

Convenient location, friendly staff and many items to help move available there.

Great location and they have temperatures control storage

Great service

Had some new staff that didnt seem to know exactly what they were doing but we were all able to figure out what we needed to get the job done.

Great place to go.great working with customer Dennis

Very helpful, accommodating, and reasonably priced for storage and rentals.

Poor customer service there was only one person working while there were at least 5 people trying to get rentals. It would help if there was more staff.

Fast check out. Friendly staff.

Always there when I need a big truck

Messed up my ubox rental and scheduled it to be picked up at a location half way across the state

Poor service under staffed.we will not return here.

Trailer worked great

Quickly connected the trailer I rented

Good knowledgeable people working there

Clean and comfortable indoor storage.

Jerome was very helpful

Easy hassle free return

Only 1 employee working front desk. Long wait. I waited so long my vehicle was overdue and had to dispute this with manager.

Lock got jammed on truck

Friendly service and well stocked

Clean and Friendly

Very repectful peoples

Great customer service