Great store. The one in Ontario is useless. Keep it up!!

Great experience. Manager quickly got my old phone back in order after ordering a new phone that was defective. Thank you! Will be back here to upgrade

Staff was helpful but I found they had difficulty changing me from sprint yo TMobil because of things in place by the company.

Approximately two months ago, I purchased a new phone (LG Velvet 128 GB) from this T-Mobile store (Lexington Ave. Mansfield). I purchased the insurance as well which I thought was the responsible thing to do in case of an issue. Beginning March 29, the phone started acting up. Spotty service, dropped calls, and missed texts were the main issues as well as the phone, on its own, going to emergency call only. Between then and now, I tried to get in the store, which has been closed off and on, apparently because of covid. They opened this past week (4/12) and I finally got in on Wednesday. I was there for about two hours, waiting while they checked the service and the towers. According to the man who serviced my phone, the problem was the phone itself. He told me Id need to drive to the nearest T-Mobile repair shop which, he said, is in Fairlawn. It wasnt until I questioned him about my having to do this that he mentioned contacting the insurance company. During this time, the manager of the store, Justin, was in the back; I know this because he came out momentarily to help another employee, and I recognized him from a previous encounter. He never came out to intervene with my situation which was bothersome to me. In order to do something - anything - I had my old phone reactivated and went home and phoned the insurance company. By the way, T-Mobile never gave me information about the insurance company when I made my new phone purchase in February. I had to ask for a phone number.I called the insurance company and was told I would get an email within 24 hours; I didnt. I called them this morning (4/16) and was told my claim was denied because they didnt have record of that particular phone, an LG Velvet 128 GB. Seriously, T-Mobile sold me an insurance policy that doesnt cover the phone I bought from them. Needless to say, Im beyond angry. I attempted to call the T-Mobile Lexington Avenue store...no answer. I phoned the T-Mobile Springmill Ave. store and was told the Lexington Avenue store is closed again because of covid. Apparently, theyre either extremely unlucky or extraordinarily careless.Im going to call T-Mobile corporate headquarters, contact the BBB, and contact Sprint as well. The Sprint/T-Mobile merger is problematic from what I can see. Try Googling T-Mobile and what youll find is countless commentaries on the T-Mobile towers and service in general. Would I recommend Sprint? Yes. Would I recommend T-Mobile? Thats a resounding NO. My family is currently reviewing our plan - there are four of us on it - and the consensus is that unless this is resolved, well be moving on to another provider.

I live a good 45 minutes from this store but it is worth the drive knowing the quality of service they provide!

I’ve never visited a T-Mobile store with such a knowledgeable and helpful staff as I have here! My new favorite store and would go out of my way to go here where I know my needs and expectations will be more than met!

Liars! Going to Verizon

Busy Stu

I havent had a customer experience like this ever. They were so helpful and saved us a great deal of money. Cant say enough good things about our visit today.