To whom it may concern,Service that I received from Illance and Leon was phenomenal. I needed notary work and help with sending packages overseas. They were so generous and patient with my needs. Great team!Larry

Elaine and Omar are amazing and so patient!! They stood with me and even allowed me to re-do my entire package. Best of all, they never showed me a bad attitude. Truly patient. Thank you!

I just visited this store and i was amazed at the service and the help that was given to me by each and every employee in the store. My thanks and gratitude to Tricia, Elaine and Omar. They all went way above and beyond they were all amazing. if you need to go to a UPS Store this is the place to go.

I honestly love this store, it’s my favorite one to walk into. An employee, her name is Tricia, is always so sweet and helpful whenever I need help! She always gives me the best customer service and goes above and beyond. Will 100% suggest this store to my friends :)

Returned several items today where the instructions weren’t clear. Elaine & Omar was very helpful! Thanks again guys

Stopped in to drop off an Amazon return and the supervisor Tricia was so nice!! She made the process super fast and easy. Will definitely be back!! :))

Cane in to ship some stuff out for my business the other day. Couldnt believe how friendly and knowledgeable Tricia was! So glad she was able to help me out to make sure everything is scheduled to be delivered on time!

I had the best experience at this UPS store Illance had incredible customer service she was professional I had fun being at the store!!!!! Best UPS Store in town.... !!!!

Best Customer Service! Illance greeted each customer with a smile and provided each of us (all 10 of us) with excellent and speedy service after 1845! #bestupsisoffalantic I really need to send off my daughter’s books and she helped me. Thank you.

I go to this location and never had issues and never had to wear a mask. This past weekend I went in to mail a package and was refused service if I didn’t wear a mask. I went to another ups location nearby and no issues. Service was bad and my rights were violated in the process.

Don’t go here. What a terrible place. I don’t think they even know what customers service is. I walked in I asked the gentlemen for help and he was bothered to help me. I had never been here and didn’t know how to use anything and I got so frustrated I left. If I could give them zero stars I would. I should have read the reviews.

I am incredibly happy with the service I received today at UPS. Ms. Moree was exceptional. She was so nice and courteous, and explained everything to me very patiently. I had to overnight a document, and she showed me how to do it, and how to track it. I felt very appreciated as a customer and happy that she took the time to show me what to do. All businesses should have employees as dedicated as Ms. Moree, she makes the experience of shopping a happy one.

Public Notary service is excellent store is clean and organized great service

Amazing Service from Illance and Omar!!! The best in business!!!!

The worst ups store ever. Do not come during a lunch break, you will be there forever.

This is my usual UPS store and I have no complaints. The staff has been very professional and helpful. I enjoy doing business at this place.

My go to place, the one place you can count to do your shipment quickly, very helpful staff as well.

Friendly and very helpful staff

Dont trust this place. They charged me for 2.5 lbs for shipping when it was actually less than a pound. Its much better to go UPS main center. I got charged more and it wasnt even shipped the same day.

My experience is always good. I own a box there and I get notify when things are delivered. It can be hectic at times because there is lots of deliveries and returns. It is a small store so they only have 2 staff. If youre in a rush I can see you getting impatient.

I belive this is the worst UPS store service in states🙄

I have been using this store for years for shipping and have never had a problem. Always efficient and I find the staff to be friendly - they always remember me even when some years I only come in a few times.

This place isnt bad the employee (old man) has been there a long time and the whole process is in and out in less than a few minutes and everything is self explanatory, some of you people and you know who you are should be slapped and are entitled as hell. You dont need to be told hi every walk in or have your ego stroked when someone keeps it simple drop your package off and go home.

The old guy is rude. Didnt even look at me or say hello when I greet them. Just pointed to the balance and gave me the receipt. Awful. So many people wanting to have a job and this guy seems do not care at all.

I can get in and out in minutes without having to say a word. The employees are competent. Costumers in the line are what cause hold up.

The worst customer service ever they make me feel like wth you doing here, they tried to get me to rent their computer so I can print a label instead of just printing it for me, I dont mind paying for the printing but why charge to rent a computer just to print a label. I’ve been to other UPS stores where some wont even charge you to print the label others charge $1.00.

Went to get a letter notarized and I was in and out in about 5 min. It went exactly as expected and if I ever need more things notarized, I will for sure come here again.

The old guy that works is really rude!! No customer service whatsoever. Smh it’s a shame. It was my first time returning an item and I was given directions by amazon what to do and instead of understanding he was like oh well you should of known what to do smh never again. Hire people who enjoys their jobs.

5 stars to write home about!! Amazing staff. I had to send documents to China over night and the staff worked with my very well. When I called back for a confirmation email with tracking info, he sent it to me right away with no problem. Highly recommend this The UPS Store to anyone!! Thank you so much for great service and nice willing friendly helpers!! A++

Ehh, made me pay to rent a computer so I can print my label. Employee wasn’t pleasant either.

NEEDS TO CLOSE DOWN OR CHANGE STAFF!JUST HORRIBLE! Paid to send a package next day along with packaging and it arrived literally 1 week later!!! No one knew anything and no one ever apologized!!!Was there again today and the lack of customer service is ridiculous!!!!They are rude, unpleasant and unprofessional!!!Save yourself a headache and go to UPS on Coral Ridge Dr they are sooo nice and helpful!!!They even help me get the packages out of my car.

Worst ever. Make sure youre keeping track ALWAYS of your own package(s) because this facility is not reliable to leave notice of delivery, receipt of package, etc...apparently the skill set of this facility is holding onto a package (unbeknownst to the recipient) until it has reached its maximum hold time and then quickly having it returned to the shipper. So 1 star (0 not available) for service, communication, and lack of common sense/decency toward customer and 5 stars for generating headaches in those waiting for packages.

I enjoy the staff at this store very muchWith them being a prime point for us prime members I have been frequenting here more often and do enjoy the quick service....

Horrible staff, no customer service etiquette. Charging for services that are supposed to be free, stop trying to take peoples money for something that you agree to do for free, stop being rude to your customers and probably your business will move to the next level, I will never come back to your store as long as you have the same staff.

If I have to write down the ship to address/name/number because you cannot hear well and you still get it wrong you do not need to be working here. I will never use UPS again. Thankful for Fed Ex.

I didnt trust having a package left outside my daughters house while she was at work due to all the theft going on so I called this UPS store about having it delivered there for pick-up. My daughter doesnt have an account with them but they were very helpful and handled it for a small reasonable fee. They even followed up with an email when they got it.

I don’t know why Ups change my local store to this store but was the worst choice, first I got a package and my wife went to pickup and the person who “assisted” her told he cannot give the package cause was on my name but totally rude and unfriendly, went again for a package, and the first thing is your package is not here (without checking anything). None customers service, if you have a job and don’t like it change it but the people you serve don’t need your bad attitude if you don’t like the job find a new one or if you’re the owner learn how to deal with people. I hope UPS change my local store to the old one is closer and better

I go here all the time. While the customer service is not the best I’ve never had an issue and the 2 elderly people up front seem very indifferent to me which I don’t mind as long as my packages get shipped ( for example today I dropped something off and the whole time the gentleman was talking to another client didn’t say hello or goodbye or acknowledge me) but again the place gets stuff done.

The two people working in the front are VERY VERY RUDE, they have no manners l really don’t know why they work there, they must own the place because every time l go there l see them being rude to every single customer, for a moment l thought it was only me but after a few visits to this location l realized that they are plain RUDE and always have an attitude, after being treated like l was bothering them when l was actually bringing them business l’ve decided to drive another 7 minutes and go to the UPS Store on university dr, if you can go to another location and save yourself the unpleasant treatment, clearly they don’t want or need the business since they treat everyone like s***, take your business elsewhere, 1 star rating speaks for itself, l wish l could rate 0 star!!I hope this helps

Terrible location and customer service. These people should not be running a UPS franchise. AVOID!

Would not open for me to drop off already labels boxes. Store was marked open empty and person inside waved to me without coming to the door.

If I could give no stars I would, the old guy Granville or something of that sort is rude, has no customer service and is a bad representation for UPS. Doesn’t belong working directly with people.

I should have written this last week but after posting a recent review and reading..Jared Taibls own experience, I thought this needed to be said. Last week I had to return a package for reshipping due to the senders mistake. I thought that maybe I had to pay for taping the package to be resent, which i was kind of expecting. After turning in the package for reshipping, the associate which was an older Caucasian women, said that will be 2 dollars for taping the package. Mind you, there is a BIG sign next to the register to all customers stating 1$ for tapping. I said, because I was standing right next to the sign, isnt taping a $1. She said no, because she had to tape the package with 3 small pieces of tape. I said the sign says $1.. When I said i think that i have to talk to the manager because of false advertisement, she changed her tune REAL quick. This place is HORRIBLE and have employees who are scammers...Question for Google..... when will there be a negative star section, because some places like THIS, need the rating.

Rude female. Dropped a package needless to say it never got to final destination.Spoke with female she just told me no tracking no package.More to be updated.........

I went their 30 minutes before closing and that was a non starter for the clerk. He was pissed because he said he was tired and wanted to go home. He said he had already began shutting down and now he would have to reopen the register. He was cursing under his breath but clearly wanted me to hear. He is an older gentleman. This place was terrible with the worst service youll ever get. Do not waste your time!

Terrible experience1. The computer is slow to do anything, it shut down and made me waste a lot of time.2. The worst part was a man who was the owner or an employee, who made me feel discriminated by my weight. I dont know what made him believe that he had the right to say that I look so fat and that i eat a lot.

OMG, Im so happy to read the other reviews here. This man was the most ignorant person Ive ever dealt with, and I thought it must have been me. Glad to read that he is just as ignorant to everyone who comes in the store. What a relief. Id never go back.

Granville is the best and very helpful with me shipping my package out. Keep it up.

This is really a horrible place, the service is by horrible. This guy Granville I believe the name is just literally throws the insert on the counter at me for me to fix the labels on the package. I go to other UPS store te staff is friendly and helpful. UPS needs to retrain those business owners cause this is unacceptable.

Horrible customer service, the man working in the front along with the lady are very rude and mean with bad attitudes like someone did something to them. Clearly 90% of the reviews are saying the same thing so further actions need to be taken into place. Just ridiculous, will be contacting corporate soon.

The 2 older employees are EXTREMELY unfriendly. I hate going to this location, but it is on the way to my home in Ft. Lauderdale.

The staff seem not welcoming, no customer service!

Omg! Just nasty for no reason. Envelope is prelabled, tracking already available, no receipt necessary. Why make things difficult when its so unnecessary?

Dont go there. The worse customer service ever. EXTREMELY rude people to the point that it makes u feel like u r being racially dicriminated

Useless no help at all with DHL shipment. Don’t waste your precious time.

The owner is rude and no customer service whatsoever and do not print anything over there. Worse ups ever

The Ubiquitous UPS store but the staff makes it extraordinary.

One day I order a package to FL and they ship it to California.....took two week more. Fedex would never do that

This is the 2nd time Ive returned a product to this UPS store, and the old man rudeness and awful customer service habits still at an all time high.

Great owners and staff. Friendly and helpful.

2 grumpy seniors slow as...making simple things difficult because of their power trip over packages. Horrible place, UPS should fire them, unfriendly and unhelpful !

Quick service

Worst customer service ever. Both employees had a fit about me asking for a receipt to prove that I sent my item.

The old man employee is very rude and unfriendly...hate this location...no manners...never going back to this location...

The worst place to go. Service is horrible, no customer service, no manners. Lack of professionalism,they are damaging the UPS image

POS place, stopped by on a Saturday afternoon at 2:00 PM...sorry we close at 1:30 PM. Clerk still in the store wagging his finger at me...no I cant help you.

I wish I saw these reviews before shipping with them =(

Unfriendly, no notary on premise when that is what they advertised. Just poor customer service

Terribke customer service, they have bad attitudes like the customer is an inconvenience

Worst service in ups

Apparently, management is really cheap. They charged me to put tape on a return package. I inquired as to how much the tape cost, they replied its not so much the cost of the tape its the service where charging for. Ive never had a UPS Store do this, this one sucks