Update - T-Mobile Store Manager called me and was able to grant me a $100 credit for the watch I purchased. I am changing my review from two stars to five as she went above what was asked and made the purchase right.I went to store to purchase a Galaxy Watch. 40mm was free with new line. Three employees and I were the only ones in the store. I said I wanted to get the free watch deal with the purchase of a new $10 line. The employee brought out the watch. I signed 5 pages of a contract. When I got home he gave the 44mm watch which was $100. I called but was told I would have to pay a restocking fee and would not be credited the $35 convenience fee.I kept the 44mm watch and feel like the employee knew he was out of the 40mm and switched it on me on purpose.

At first, I had a great experience at the store. The staff was very courteous and polite. I walked away feeling great with my new purchases. It was one that I hadn’t seen on their website. I was told that If I go with that plan it still accomplished what I was wanting and would cost only $40 more a month. It would save me money compared to the plan I had. I was told the discounts would start taking effect in a month or two. Unfortunately its been six months and I’m actually paying $65 more a month. If I would have known that ahead of time, I wouldnt have switched plans.

Great customer service. Helped identify savings for my account. I appreciate that. Thank you.

Went to upgrade my wife’s phone and mine at this location. We met with Tim to discuss our options. Tim let us know we could upgrade to a better plan that would fit our needs and it would be cheaper than our old plan with T mobile. Saved us money right from the start.Upon inspection for our phones trade in value, my didn’t pass due to a crack on the back of my phone. Tim let me know of some good options where I could fix my phone so I could qualify for the trade in. Wife’s phone passed and we upgraded hers. Since we were changing plans and getting an upgraded phone with a trade in, our bill was going to look “a little different.” Tim took the time to throughly explain what to expect with our bill for the next two months.Great experience. Very helpful and the staff is always looking out for the customer. Couldn’t recommend more.

Yasmin was great. I was yesterday with T mobile customer service about 45 min to fix my voice mail but they could not. Yasmin fixed it in 5 minute. She is great and smart.

They dont have phones!What up

Just horrible service!

Great customer service Yaz was professional and knowledgeable I recommend this T-Mobile store !!!!

Tim Bobb helped us today! He was great!

Justin was super helpful and helped us quickly solve our needs and figure out what we needed and wanted. Will definitely come back, even with changing our minds a few times he was very nice and patient with us.Great customer service!

I received amazing care here from the store manager late Saturday night. Such a welcoming environment. I had not been in here in over 8 months and I am so glad at the changes! I will return. Thank you Ally!

Tyler was awesome! Both him and Justin took special care of us and explained different options. They backed up our phones and ensured we didn’t lose any information. Justin was super friendly and knowledgeable. Highly recommend!

Great help from the store manager and store representative. Thank you for working as a team to help me out. I will continue to come to this store for my Sprint needs. Very friendly environment.

Outstanding Customer Service! Justin was friendly, professional and very knowledgeable. Moving service to Sprint went smoothly and everything is working as it should.

Clean store and super friendly people.

Absolutely amazing service

This store is clean. The staff is young, but very knowledgeable and professional. Alexandra helped me with my account and my bill more than any person over the phone or at the other store could. Yay! I found my new Sprint store.

Came into the store to upgrade my older iPhone. Immediately was met by Keyon and Jordan who were both were super nice . They helped me with choosing a new phone, set everything up for me and even helped me with accessories for it. The whole time they were both pleasant to work with and I didnt feel pressure into buying anything I didnt need. My experience with the store and with the staff was a pleasant one. Will definitely visit this store in the future if I have a need to do so.

John did an amazing job transferring my phone to not only an upgraded phone but also from my old plan to my husbands plan! Highly recommend doing business at this location. Great and tentative staff!

Do you want me notification that this particular strength of the diesel young ladies that service in the community is doing an excellent job and I would recommend that they received the

New staff and they’re great! Everyone is friendly and the energy in the store is amazing. The rep Matthew was a big help . Broke down my bill and got me upgraded in under 30 min. FYI it helps to backup your phone before hand.

John was so calm and gentle. I was able to relax and answer my questions and find the information he did not know. And then all of the sudden a young lady came and helped. Her name was Alexandra. She assisted John in helping me get a new phone and new iPad. Working as a team to get me done fast. I got a great deal on a case screen protector and new earbuds. Very pleasant. Was also able to help me with my husband phone. I love this store. One of a kind.

Jordan helped me upgrade my lg phone to the new 5g phone and its fast. Amazing customer service and she was amazing. My new sprint store

Dreadful experience - I went in and specifically asked if I switched over to Sprint would they buy out my AT&T contract and the answer given was yes up to $650, once you get your final bill bring it in and we will complete the buyout. Of course when I take the bill in now the story has changed. The employee had no clue what the policies or offers were and had to check with someone else who was off. Couple of days later I get a rambling incoherent phone call from another employee who is unsure of procedure but is going to check the tapes Week passes and I call back after no response and get The manager who tells me she thought the matter was resolved and then goes into yet a third rambling explanation with no real info. Bottom line is stay away, they dont know what they are doing and are no help at all after they botch your order.

I broke my phone and came here to get it fixed. They didnt have a technicians but Jordan helped me and she showed me all of the phones on promotion and got me the perfect phone. Keyon the store manager was also very helpful and nice. He gave me a discount on my accessories after hearing my accident

Upgraded all of my phones and received a great experience from Alexandra. Thank you! Will follow Alexandra to any store!

The guys at this store took great care of me! My phone was ready to use as I walked out the door. Very easy to work with, highly recommend!

Very great staff! The customer service was excellent! They were very fun to work with. Very knowledgeable on phones and services, I will be going back.

Moved from t-mobileTotal disasterThey went to correct over billingEnded up charging meEven more for services I did NOT requestCouldn’t port a link at all for sprint connectFrom t mobile link have wasted several hundred dollars and at least 23 hours trying to correct this still no resolution now that retail stores are closed

Had a great experience with Matthew at this store! Weve always had great customer service with Sprint but he really went above and beyond to help my mother and me. Would recommend.

Tyler was awesome! He was very knowledgeable and helpful. Everyone there was nice but I would definitely seek him out for help again!

Had to purchase a new phone today. I was assisted by Keyon & Justin. They both had very extensive product knowledge, which helped make my decision on which phone I went with very easy. Keyon assisted me on changing my monthly plan, because he saw a plan that would give us everything we needed at a much more discounted price. The whole process was very easy and transparent. I would recommend asking for either of these gentleman when going into this location.

Justin was awesome and helped me upgrade my phone in just a couple minutes. He also reviewed some promotions I had missed out on and saved me some money. Thank you!

Friendly staff and no wait time ! Jordan was really helpful getting my new iPhone activated and it only took 20 minutes to get everything switched over.

I went in to change my phone from Verizon. Try getting service there when they are busy. I was greeted by a wonderful lady named Rachelle. She helped me transfer my new phone over quickly and explained everything so I could understand exactly what she was saying. That was a first time ever in over 15 years of dealing with Verizon and Att. I will never go anywhere else again. I have found my phone home. They also cut in half some of the fees Verizon was charging!

Alley provided great customer service and made leasing a phone easier than its ever been, will be coming back again.

Terrible customer service at this location. We spent hours here trying to explain what we were offered by a win-back team representative just to end up going to a different store at the end of the day (literally). This other store was able to process our need with NO problem. This store did not seem to have it together, and the employees were extremely rude. The manager was speaking very poorly to her employees as well, so I cant say I blame the employees for being rude to customers.

Id had some issues with Sprint when I had called in to their support line, payments being misapplied, etc., and I was not really extremely hopeful that Id be able to get everything resolved in the store. Im happy to report that I couldnt have been more incorrect.I arrived at the store right when it opened and was greeted by the store manager and several employees. The manager handled my transaction and was quickly able to resolve the payment issues I had encountered, get my phone swap taken care of, handle the activation of the new phone, and get me out the door in fairly quick order. Besides that, he definitely had a great personality to be interfacing with customers -- very personable and easy to work with. Took care of everything I needed and saved me a lot of headaches in the process.

Great customer service. Whole staff was friendly and helpful. Def recommend this store for any of your needs

Great experience upgrading my phone. Justin was a pleasure to work with. He did a great job.

Just stopped in to ask a question and received the best service. Better atmosphere than all other phone stores.

This store is permanently closed. Update your information.

I came into the store to upgrade my phone and was greeted immediately by Keyon. He helped my find the perfect phone and the cusotmer service was amazing. 10 stars

Made it “all better”!! Keyon Butler took a really great approach with my problems, and got me back to so very happy with Sprint’s service! Knew exactly how to answer clearly all my questions and empathized with other problems I had on the computer chat with Sprint chat person yesterday!So happy Keyon is here! Thanks Sprint!

Incredible customer service!!! The whole staff was extremely helpful and pleasant. Can’t wait to come back!!

Excellent store staff and new management! Will return! Thank you!

That Hispanic rep I think his name was Jose or Juan maybe Justin, anyways he helped me wonderfully, the entire staff was amazing too. No wait and they transferred all my data to my brand new iPad and iPhone xsmax! Ten stars if I could

Justin and Tyler were so awesome at the Marietta Shallowford store! Thank you both for your help!

Justin Arias help me and my husband select a phone for our grandson and a no plug in charger. He was very helpful and talked my husband in to a I watch which he is very excited with. thanks Justin this was saturday just getting this post needed help from my grandson.Martin and Susan Mc corkle this is my grandson s google account.

Michael is awesome! But unfortunately my issue was not resolved. It is the phone.

Dont advertise that there is a store here if it is closed.

Great Store. Friendly staff. I love coming here for all of my phone needs.

I have been in many sprint locations, but this one is the biggest, nicest and quickest locations. now its the only one I will go to. staff is always helpful and friendly.

Great customer serviceMatthew answered all of our questions about our iphone XR.

Great service. Very helpful with my upgrade.

No wait, was able to get a Bluetooth for my phone quickly!

Great staff very helpful and makes sure their customers are taken care of!

Justin was awesome. Quick in and out, with new phone ready to go

Great service! Jordan and Matthew were extremely helpful!

Ran in last minute before closing to replace a broken iPhone. Jordan quickly and professionally replaced my device!

Great staff. Ported 2 lines over from Verizon so fast, never been this painless before.

Justin had been super helpful and friendly. This is the easiest place i can get things done for my phone.

Great service, friendly staff. Definitely recommend this store.

Great service, great prices

The people here are very helpful. Really patient and made sure all was taken care of.

I was a customer with AT&T for 10 years. I had zero problems...never a customer service issue or service issue period. I added my husband to my plan soon after we got married so we could share the many benefits of having AT&T as our cell phone provider. And still....no issues ever with AT&T. The only minor pain point was we felt that we were spending a tremendous amount of money for service that other carriers were charging only a fraction for. We tried to negotiate different terms with AT&T to no avail. We were grandfathered into a 6 year old unlimited data service that if we were to upgrade...we would lose and actually pay more money. And then came Sprint!! Unlimited everything? BEST coverage in Atlanta? NEW PHONES? All for literally half of our AT&T bill (which had 400 shared monthly minutes....we paid $30 for unlimited text....which included that special unlimited data). GASP!! We had to switch. Much to our horror, Sprint is quite possibly the worst service ever on planet earth. I had to stop using my phone for business calls because it was dropping them so frequently. I was missing important appointments because I wasnt getting the texts saying what time/where to meet (I mean....even Sprint was making my feelers get hurt!) My husband.....same exact issues. The overly enthusiastic Sprint lady who sold us this SOLID GOLD deal raved about the coverage area at our house....I believe she even used the word: perfect coverage. So now I ask....why WHY when I called Sprint to troubleshoot they actually told me....my address was in a rough zone meaning little to no coverage. Seriously.......I clearly was annoyed....as was my husband. I was then told to call tech support so they could troubleshoot my device BUT I had to call from a different phone than the one I was troubleshooting. I havent been able to do that yet. I decided to give my phone a chance to redeem itself and have it take time to think about what it had done. And then this moment now happened. I am sitting in the International Minneapolis/St. Paul Airport....and (here comes the climax of my story)....no. service. at. all. NONE. ZERO. Which brings me to my other point...I was dangerously lost in downtown Minneapolis yesterday because I didnt have service. I literally walked around until something looked familiar (in heels....you feel me ladies?).The moral of the story is...I am now questioning my life choices since I thought switching to Sprint was a good idea. And canceling the contract will be a jillion dollars. Please Sprint....let us go. On good terms. Its not you...its us (but seriously its you). And no service in this airport means I had spare time to write this!!So seriously....please let us cancel. AT&T....will you take us back? We will always remember our anniversary and your birthday this time....we promise.

Fast, knowledgeable service. Great store.

Justin is that dude, good service. 10/10 would phone again.

Waited over 30 minutes I was never acknowledged ? a simple hello world have been nice.

Very Very horrible customwr service. Came in just 1 minutes tell them my problem with the phone and already they said they dont do rwpair or trouble shot they can only help me upgrade my phone. i just bought this phone 6 months ago. And now due to software issue they not even offer to take a look at it.

Unless you are buying something or making a payment might as well not come into the store. There is a reason why Sprint is in last place among the big 4 carriers.

Place is garbage and employees arent willing to help Sprint Customers. Do yourself a favor and go with Verizon or someone else. Sprint pulls bait and switch to get you to stay with them. They dont honor agreements and their call center doesnt speak English so you just get passed around. Rip Off !

Went to upgrade a phone already talk to online sales told me about promotion Michele says its over. Condescending guy. Doesent want to work

Rob was very helpful and professional.

Great personal customer service

Friendly and helped me get a new phone. Vast improvements in management.

The people here were so helpful. I will be back. 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Stole my private information.

Customer service does NOT exist at this (or any) Sprint Store. I would strongly recommend going with any other phone service provider.

Always willing to help, dedicated staff

WORST EVER!!! Go somewhere else!!! Like T-Mobile...like i did after 16+ years at Sprint. and all because of this store not caring!! Again, the absolute WORST!!

Sprint is horrible... period

Alley was excellent

Customer NO Service! The Sprint employee took a conference call while waiting on me. He then walked away to the back room and never cam back. This was very Rude!

Garbage. No interest in helping Sprint customers.

Patient and thorough.

Very Rude employee and I had to call police, it will be legal action against that employee and store very soonStay away from the guy name Michael, he is vey aggressive

Very friendly staff!

They were kind of shady...

Very slow

Very unhappy with the service, or lack of service

Crooks