I went in to buy a cable for my sons laptop. When I checked out the guy barely looked at me and mumbled something to me which I didnt hear. Then the screen came up to pay and there was a button that said enroll. I told him I didnt want to enroll in anything and he said its just a free thing that shows up on your receipt. I told him again that I didnt want to enroll in anything. He grunted and said your loss. Had I been in a worse mood, I would have asked if its store policy to sign people up for stuff they didnt ask for. I didnt have to ask that question because I know best buy does it all the time. The first time I ever went into this location, years ago, they signed me up for some Microsoft deal that I never asked for. It took me days to get that sorted out. Best buy seems to usually have what I need, but its not worth the hassle of shopping in the store if this stuff happens. There are too many other options for electronics.

I always get great help whenever I walk in. Super knowledgeable and lots of info.

This store definitely has changed.Shelves were bare, few items noting stock, had to go pick up in Salinas.

Very friendly staff☺️ Some of the girls at customer service were awesome! :D I wish I knew their names but they were great! As well as one of the guys that helped me with a return. Awesome job!! I just wished you guys could stay open until 9/10 like you guys use to!

They shut down their auto installation department, but everything else was superb.

Excelentes personas. Great place to find it all.

Movie section was pretty bare. Website said there were two 4K versions of the “The Thing” at marina store, but there wasn’t any version of the movie there. Website still says I can pick it up today. Bestbuy has totally gone downhill.

Friendly staff but high prices.

Would of given Best Buy 5 stars .. if I didnt have to put this TV stand together ! LoL 😆

There was no one around to help me. When I was in the San Diego store I had an employee do a stock check for this location and they assured me they several of these expensive routers in stock. The next day after I arrived at the city, I drove over there and they had nothing in stock. This is not the first time this has happened. Calling into the store and being able to do a physical stock check is almost impossible and there inventory control numbers are never right. Very frustrating.

Best buy had a limited amount of inventory in store but they have a huge online shop with free shipping.

Friendly staff! And great customer service thank you Guillermo for helping me out with the price match! super helpful!

I lost my iphone 5 weeks ago. Dreading the usual tedious process of upgrading/replacing my phone I finally went to best buy in Marina, CA. Jonah F. made the process less painful with his positive attitude and patience.

The staff is helpful, especially when they open. The service department can give you options for your phone, tablet or computer needs. This is a great help in staying on a budget !

The staff is really friendly and youre able to view multiple items as theyre functioning. Very helpful and if they dont have the answer, they go and search to find a solution.

Was lucky to buy a phone at Best buy a couple months ago. The staff was very helpful and gave me a warranty plan for next year 30 bucks. But when the phone started going haywire. It would turn black the screen wouldnt show and I accidentally drop it and broke the front screen. I took it to the store and they were unable to exchange it they said they would send it off. But when they told me theyll send it off that it would be on back order and it would be quite a while before I could get another phone mean while Im without a phone. So I was kind of disappointed although I did like the customer service they were kind. I dont think I will be buying another phone there it was a cheap phone only $130 almost $200 out the door but again I didnt get a replacement phone right away which I needed.

Love this place ...They replaced my drone on warranty. Expencive Tech is .. but got the Replacement again because its worth it!!

I love going to Best buy because the staff is always very friendly and helpful and The Geek squad is amazing. I am so not technologically inclined so they are always very informative and helpful in showing me what to do.

Well stocked, smaller store. Staff is very helpful and knowledgeable.

Great place to find electronic copies of stuff!

As always the best quality customer service always a good experience

Didnt end up buying anything but got help with a problem! Appreciated it!

Employees are always very helpful, I always find all my electronics there and love their flash sales

Helpful staff but very low on inventory, if you dont need it now! just order on Amazon or online shops that have what you need on inventory

Some extremely helpful staff members and will organized store. I was able to get in get what I needed and leave in a decent amount of time.

Got my new drone from best buy and cant wait to go fly it.

I would leave a zero for the stars if I could. The majority of visits I have made to this store has been with a LACK of customer service. This is just the first time I have made the choice to comment about that.I waited for employees to complete an interaction with other customers thinking I would eventually be able to get what I wanted from the locked display. Ten minutes later I can no longer stand around and watch other customers that arrive behind me being helped, (mainly due to medical issues that cant be easily seen) and head for the door. As I pass another employee I asked who the store manager is and they reply by trying to call that individual on the radio. I explain that I cant physically stand and wait and the employee talks on the radio again and tries to tell me something that sounds non committal. I left.This store gets an F in customer service.The customer help line is no help either.It took 4 calls (3 were disconnected) to talk with someone and that was as fruitless as the visit to the store.

The employee that was helping us look for a new router and modem was very knowledgeable about what are needs were. We are very happy of the equipment we bought per his knowledge.

Didnt have enough switch games

Excellent service they sold me what i wanted for my needs salesman answered all my questions

Its Best Buy. Like nearly every other Best Buy. The appliance guy was really helpful. No pressure and very flexible on delivery.

Excellent customer service.

First time I have taken a desktop computer to the Geek Squad for repair. So far so good. I can say more once it is repaired or I get the data off of it.

The store was clean and there were plenty of employees available. My partner and I wanted to purchase two IPhone 11 Pro Max. A cash purchase without a contract. Best Buy only offered the product under contract.

I like this Best Buy because most of the time it is not to crowded. They also have different selections on movies series ect.

Always great service.

I generally dont bother with one star reviews, but this place deserves it. You are much better off just buying it online than dealing with the incompetence here. Remember Circuit City? Well that is the future for Best Buy.

Love the customer service with a smile plus workers will assist you until they get what you came to find. Luv it!

No inventory, no help and no acknowledgement. I know times are tough but a smile and hello makes a lot of difference

I appreciated the time customer service... floor employee took to find the item I was looking for along w/ answering connection questions. I was happy to get home & hook everything up & finding out that it all finally came together. I was more than pleased knowing I wouldnt have to go back.

No one available to assist you.. wasnt busy, no phone accessories stocked, shelves in that area were basically empty. Usually theres an employee near the exit, there wasnt even that

Service quick and easy with appointment needed replace phone and instructions kinda clear in and out with new phone on the way in less than 2 days. Only problem couldnt wipe phone before shipping broken one. Screen broken no view BB couldnt help Samsung and Google FMP. No remote way suggested or found. So very leery about personal info in that device hard to release and ship it back but now reiterated theres a deadline or a charge for the new phone. My whole experience with this series Samsung A51 has been expensive and Ive spent more time trying to service, get service, repairs etc than Ive gotten to use any of the phones to actually use😔

Great customer service 👏

Best is always with best buy

Always big on Customer Service. They know what theyre doing. Not so weird as they use to be in regards to their security. Employees are always polite with great attitudes and our kids(varying in ages from 8 to 22) always find what they need there. My 18 yr. old recently bought his laptop for college there and it was a good experience for him, as they are pretty expensive; they had a sale exclusively for students and a free gift was a great incentive in that it made spending big bucks much more easier for him...lol!

I ordered a tv for curbside pickup and the service was great. I showed up, parked and sent them a message, they came out with the TV and loaded it into my car. It was a great experience.

The staff are always friendly, and the store has what I need almost 100% of the time. If you need to get tech, this is the place. TV? Right here. Fridge? I mean, sure its a little farfetched but its an option nonetheless!

Very friendly and experienced staff here, especially the guys at the Geek squad.

Was looking for a watch band. No one would help me. I even asked someone and they told me. Ill get Someone to help you. Why couldnt he help me? Poor service.

Terrible store. i will order from amazon next time. i tried to buy a camera that i saw on the shelf but it wasnt in stock. they said we could do in store pickup on friday 8-28-20. they charged me for the camera, i still dont have it. i cant get anyone on the phone. now im contacting my credit card company for a charge back. what a pain in the a**. BUYER BEWARE!

I have always had good experiences at this Best Buy. Nothing to complain about. It has a large supply of electronics so that’s great.

Friendly customer care and knowledgeable

No one came to help you.

Enjoyed the spaciousness and ability to stroll around. Friendly customer service. You can even order ahead of time, park, call in and your order is brought out to you. Hhave fun exploring.

FriendlyHelpfulStaff was very over the topTo over helpful they wouldnt just let me shop which was very disappointing for me definately wasnt expected and wasnt a good look tbh I would go only if I absolutly out of choices. Bottom of my list. Dont treat customers like that

Great Covid rule managment. Young woman who helped me was very knowledgeable and guided me to a better tablet for just a few dollars more. Worth it!

Very quiet, calm atmosphere. Employees friendly

Good Selection Need more staff

Curbside pick up is great

Well stocked and empty of shoppers during a mid-day visit. Im grateful to have a real store dieing this time

Everyone was very helpful !

Helpful, knowledgeable staff available

Its been months. Get real

The staff was really busy but giving 5 stars because we got a great discount on an open box tv

Found what I wanted online, picked it up at the store. Service was fast and friendly.

What kind of major store dosent take calls??

Super attentive and helpful sales representatives, excellent selection, some sold out laptops and usb memory drives.

This is a really great place with plenty of electronics and tech available, the worker we met is very articulate and knowledgeable and helped us get what we needed, I highly recommend this place if you’d like to buy electronics.

Took in my iPhone X to get battery replaced. Speaker on phone non operational after install. They told me it was my problem/fault until I called corporate. Then got another appointment to get told o well if it doesn’t work that’s my problem and I need to figure it out. Being an employee from another location makes me mad that they could do this to me and makes me wonder why people hate Bestbuy. Well I have to agree with them about this store. Go to another location maybe they will treat you better

Great best buy! Staff is great!

Its a nice place and the people are great and helpful.

Thank you Geek Squad! Professional honest and friendly thats what I found when I brought my iPad for fixing battery issue. I went to apple store and they wont to charge me 240+. Geek Squad did for free unde apple warranty!!!. Thank you Gilbert for Professional diagnostic and fast response!

No service. Restroom gross: I was there close to opening and no toilet, trash can full, no soap. So it wasnt cleaned at closing and not cleaned at opening.

Store of choice for the Monterey area. Easy parking. Not too far off the highway. Friendly staff.

Better service from other customers on where things were.

Best buy customer service is the best it can be under COVID19 condition but the shelves are not stocked. They are slowly running out of things to sell. Purchase online and and pick up at the store. I would be hesitant to assume that the store has what you need.

Associates extremely patient and knowledgeable

Best experience. We ordered a TV online. It stopped pairing with speakers and remotes after a week. Called up and Gilbert was amazing to work with. We purchased a new TV, and the drive thru return of the defective one could not have been smoother. This crew is incredible. Did not step foot in the store. They made it beyond easy. They won my business. When it is time for a new anything... will be working with them!

They should remove the phone number from their website because they neeeevvverrrr answer! Dosnt matter which department because I tried just calling a general customer service line. Also their automated system cant understand anything you say. They just lost a large sale.

Great informed staff and very knowledgeable

I love the big tvs

Great customer service by Gino!!!

The tech was very good

So delicious 😋

Great customer service!

Bad customer service. I was walking around looking for beets headphones. Not once was I asked. Can I help you? Did not buy anything. Cause of terrible customer service. Will not be going back there.

The employees are always so nice and ready to help. The low score is because they barely had any products for Samsung phones. I understand IPhones are more popular but to not have chargers, adaptors, or battery packs for Samsung is ridiculous. They are popular phones, and they had none of this. When I asked they told me theyd have to order it because they arent popular (C cables that come with the more recent phones) which is hard to believe. If I need a charger now, why would I wait for one to be delivered? It doesnt make sense. Other than that they were very nice and helpful.

You always find what you want and service was great

Good electronics and nice people

Great staff

Purchased a HP laptop and salesman informed us of a $100.00 off (nice surprise) for students that we didnt know about, he even walked us through the quick process of getting the discount....great service!!

Good Best Buy location. They are keeping up clean and safety standards. Friendly staff.

Great selection but super expensive 😏

I walked in perused about for about 3 to 4 minutes when I reached the back section of the store which was where I was intended to go to buy a laptop I was greeted by a young man named William Johnson who was outstanding. I gave him a brief description of my profile and my needs and he assured me of my choice and that it was inappropriate fit for me & business. As we know its all about the client care and the relationship in 98% of our businesses.

I did curbside pickup. Was super fast and I didnt have to touch anything. Just open the door.

I ordered a small TV online and was able to pick it up at curbside in 40 minutes.

Apparently its full of electronics but they dont know how to answer a phone.

Nice pleasant environment

Do you service at this Best buy has gone down a little. I do not blame the employees but rather the management.I used to look forward to going there as I knew I could get all of my questions answered and help with specific items. I had bought all my computers and electronics here up until about two years ago. I know a lot of people think their prices are too steep but it was worth it for me because of the personalized service.

Want to give a shout out to Ashley who helped us out in the camera section. We came here to look at three cameras that we were interested in, but we really didnt know anything about photography. Ashley came in after noticing we had been standing around a while to help us out, and then gave some really nice suggestions after hearing and considering what we were looking for. She clearly has a lot of knowledge and passion and we really learned a lot today from her, especially about some camera features that we didnt know about, but now are looking for in a camera.