Very happy with my car buying experience. Low pressure very knowledgeable salesman. Drove 300 miles to purchase truck and would do it again.

I usually dread the car buying experience, but not with Walter Moore. He has been so incredibly easy to work with, very knowledgeable, and the most friendliest guy I have ever had. Thank you Walter for making this process easy and helping me find the perfect car.

The staff at McCarthys was amazing. Ed Chapman was very helpful and informative. I would highly recommend him to anyone looking to buy a car. He went over every option available to me and my sister. 5 star service.

Very pleasant and quick experience. My sales rep was Edward he took a lot of consideration into my wants and needs. The financing was very quick and easy. My truck has ran very good to this time and date. The extended warranty that was added to the truck was amazing.

Fantastic experience! Family first dealership. Michelle and the team were super friendly and patient. Stayed after closing due to me being 90 minutes away on a Friday. Even entertained my daughters as my wife and I were finishing paperwork. Would highly recommend and definitely purchase another vehicle from her! A+!!!

Awesome experience, as always. And Dave Shepperly, he’s one handsome fella.

The day was getting late and we were unsure of what we really wanted but, let me tell you, Karen was an absolute blessing to have working with us on the whole ordeal. She was 100% fabulous in the way she handled the transaction. We ended up getting exactly what we wanted and we were able to drive away in our new car very pleased and with humongous smiles on our faces. There wasnt a moment of uncomfortability or uneasiness throughout the entire process. Overall, I am very very pleased and impressed by the proffesionalism McCarthy auto group provided and upheld. I most definitely will betelling all of my friends and family about the experience I had while purchasing a new vehicle.Thank you Gabe and Karen for the deal and experience of a lifetime!

We had a great experience with our salesman (Ed Chapman). Not so great with the paperwork/business end of things. Would like to take my business back to Ed but won’t be treated like that again on the business/paperwork end. It’s not hard to speak to people kindly and not raise your voice. People make mistakes but make right on them! My advice, go over every line of paperwork before you sign anything! That’s my own lesson learned. Thank you Ed from your end of how you treated us and all the time you spent with us.

On vacation in Missouri and our 2015 Tahoe headlight burned out. From previous experience they are not easy to replace. Made an on line appt for 11:00 the next day. It was repaired and I was out the door by 11:30 at a reasonable price. Could not have been a better experience.

I ha e used the service center several times for a squeak sound on my 2020 Colorado and oil changes. They have always been polite and helpful.

So quick and easy, in and out everyone is so polite and respectful thank you Mccarthy!

Karen Carter is the best sales lady ever.Kind, considerate & never pushy.We have bought, I think 3 vehicles from her recently.She is by far the BEST!!!!

Great experience with Rick and the team—vehicle I wanted, at a good price and quick process.

Service department is a joke. Had my vehicle 2 weeks for an ac leak then quoted me $602 for an o-ring to fix the leak. Take your vehicle to W-K in Sedalia, the service is much better.

I hate working with salesmen, the pressure they put on you to make quick decisions on large purchases and the haggling. I say that upfront because this was a refreshing experience. in fact, this was the best experience I had purchasing a car. The sales and financing staff were friendly, knowledgeable and eager to answer all my questions even though I arrived 30 minutes prior to closing. I would recommend asking for Ed Chapman directly. I was a unique situation where I knew exactly what I wanted so I didnt need much sales consultation, but if you did the traditional walk-in, Ed comes off as the guy to see -- very honest. This guy came in on his day off to get me squared away. He was funny and showed me how to use my new vehicle like the seasoned professional he is. At no time did I feel harassed or felt the need to haggle with anyone during the process.Gabe and the finance team were educated (didnt just read off pre-calculated payments), friendly and I appreciated his candor. There were several times I noticed him recommending me the most appropriate financing package for my situation not just those with the highest margins. Even though I went with the lowest option, I appreciated the honesty. He did offer a round of golf if I came back for my 1 free oil change, so I may be back to annoy these guys again...who knows.The sales manager, Walter, was engaged and worked with me to get me to where I wanted to be on pricing and trade through text and phone. All of Ed, Gabe and Walter stayed late through my transaction until around 7:30pm even though the business closed at 6pm. If it wasnt a 2.5 hour drive for me, I would surely purchase my next vehicle from McCarthy...thats assuming I get my hat (cough cough Chevy travel coffee mug) from Walter Baltimore Moore -- just kidding. I love my new Chevy Blazer.

Always 5 star service whether I am purchasing or servicing vehicles. Ed was exceptional when it came to the purchase of my new Trailblazer. He made the buying process timely and stress free.

Absolutely the greatest customer service Ive ever had in a vehicle dealership

I was quoted $425 to replace my A/C actuator without tax and when I received my receipt they had charged me just over $500 stating that tax was included. After further review the taxes was only $5 and the labor was $450 by itself. This experience made me feel as if I were taken advantage of and will never go there again. I was quoted at another GMC dealership around $250 just for labor and would rather make a 30min to an hour drive going forward.

Excellent business to deal with. They were able to solve a problem with my truck when another dealership could not. Fast service, friendly employees, great experience. Highly satisfied.

I took our truck to Mc Carthy Chevrolet in Marshall due to a terrible smell when the air conditioner was used. I didnt have an appointment and they got me right in. Discovered a dead mouse and nest in filter behind glove box. They were so nice and John that fixed my problem was super nice and efficient. Will always buy our vehicles there and highly recommend them and their service dept.

Best buying experience I’ve had out of my 4 vehicles and would have no hesitation going back. I found my truck on there website and made sure it was available and it was. It was a two hour drive for me. My sales man was Edward Chapman and he made sure all the paperwork was ready and the truck was ready for when I got there. I believe I was in and out in less then a hour.

Frustrated at the lack of communication. Mechanics ran into problem that they couldnt solve, talked to factory, talked to factory engineers, etc. Meanwhile we are told nothing. We had to initiate the calls to find out what was going on and why the delay in the repair. A couple times we called and was told that the person we needed to talk to was not available at that time but would give a call in a few....no call back.

Awesome experience! David, Gabe, and Michelle were a pleasure to work with. I highly recommend and will definitely be using them in the future.

Super helpful and attentive team!! Wish I could buy another car from Gabe.

I have always felt like I was treated well. Karen Carter is a person easy to talk to. The shop people know their business and they are always courteous. I am very satisfied with McCarthy.

We had a wonderful experience with Karen. She was very informative but we never felt pressured to buy anything. Our experience was so much appreciated we chose to go back to Karen when we needed to buy a car for my 16 year old daughter. Thank you McCarthy!!

Took my car in and they said it would be first of week now they now say next week. Last time they had ti call GM.in Detroit to find out what was wrong. They had it for a month and it cost.me bigam disabled and need my vehicle. They act like they do not care.

It was a great experience. Staff was friendly and supportive. The manager David went outand above his way to help me .I felt so welcome. Would do business with these guys again.

Amazing customer Service, Michelle Buchalski took time to answer all of our questions, and did a video chat to view the truck with pictures of everything we wanted to see before driving 2.5 hours to pick up our truck.

The service was wonderful! My servicing went a little over the estimated time but the employee was very apologetic!

I have bought several vehicles in my life. I have to say McCarthy Chevrolet was the best experience hands down. From the time I enter their facility to the time I drove my new Trax of the lot I was treated wonderfully.

The folks at McCarthy in Marshall, MO are awesome. Eddie Chapman is tremendous with all the help you could ever need in a new vehicle transaction. Location Manager Dave is always available to make new vehicle purchasing comfortable and easy. Always a smile on the faces at McCarthy in Marshall, MO...……..

Everyone was extremely helpful and made us feel comfortable. The customer service was outstanding they worked very hard to help us drive away happy. I would highly recommend anyone to go to Mccarthy in marshall to get a good deal and receive the best service

Worst experience buying a car.you save your hard earned money to go buy a car.2 weeks down line I have a bad transmission. the importance of integrity when you make promises on used vehicles and sell to despite people you guys should think of that.

Rick was a wonderful salesman. He will help in anyway he can to get you into the ride you want.

Bought a used vehicle from this dealership got the car on a Saturday (03/20/21) on Sunday (03/21/21) the check engine light come on. On Wednesday (3/24/21) the car stopped on the highway,called Ed the salesman who sold me the car,he told me to get the code checked at autozone I did sent him the codes and that the last I had of him,left like 2 voicemails no call back,they called me today saying that they sell cars and they aren’t mechanics so when they sold the car they didn’t know what was wrong with the car.Now I am stuck with a car that I put money down and have to fix it out of my pocket.

Great experience would recommend them to everyone!!

It was good and great service. Beside the part that i had an appointment at 9 oclock that was schedule for almost a week. So when i came in at 8:45 15 minutes earlier to my 9 oclock appointment, they didnt get my vehicle in intel about 11 somthing. If somone has an appointment and was schedule for almost a week ahead of time, you think you would put that vehicle in at the correct time instead of letting others in front of me. If you was booked and already had appointments at that time, why couldnt someome let me know? Or say somthing over the phone? Or schedule me for another day, if your already booked for that day or time, shoot for another time or day. Dont try to rush people in and fit them around others appointment isnt very customer service.

Ed Chapman was the best! Very patient and helpful in finding the perfect car for me!!!

Great experience and service. We will trade there again.

Bringing my business to McCarthy CBG was the worst auto purchase experience that Ive ever been through, and continue to go through today. If you value a professional, ethical business transaction with best in class customer service, youll want to avoid this dealership at all costs. Youll assuredly have a much better experience at the small private lots that everyone warns you about.This has been an unraveling saga for over a week now so I will try to cut it as short as possible.First of all, anyone reading this should know that McCarthy CBG cashed a personal check of ours in the amount of $25,000 that was held as collateral while we waited on Bank of America to send the check for the auto loan that we were approved for. They did this without our authorization, approval or even a courtesy call as they felt that it was within their right to do so after Bank of America dragged their feet on sending the check. So in short, McCarthy CBG over drafted our checking account triggering the remainder to be withdrawn from our savings account - even though they had our trade in vehicle ($13K value) and still held the title to the new vehicle (which they offered to us to take possession of during our visit). They had plenty of collateral.When we received the alerts that our checking account had been drained, I immediately called our sales rep, Rick Whitlock, and left an urgent message. He has yet to call us back to even attempt to act as a customer advocate or liaison through this ordeal.I then called the branch and asked to speak with Walter, their general manager. I did speak with Walter, who assured me that it was a mistake and that he would immediately look into it and get back to us. Tick tock, tick tock.I called for Walter two more times that day - sent to VMI called back to the branch and then asked for Gabe, their finance manager. My discussion with Gabe took on a new form in contrast to what the General Sales Manager, Walter, had told me. In fact, I got the distinct impression that Gabe thought that we werent within our rights to be upset about them cashing the check, and that he felt that they were owed their money. He said If I were you, Id be upset with Bank of America, not us ; implying that it was somehow Bank of Americas fault that they cashed our $25,000 check without authorization, or even a phone call. Keep in mind that while we were at the dealership we tried to even put an additional $10,000 down on the vehicle beyond our trade in which McCarthy CBG declined as they said they would have to pay transaction fees to run my debit card .Gabe refused to commit to sending us a a check back to reimburse us for our $25,000 until I three way called Bank of America to have them verbally confirm to him that my wife and I were not at fault for the delay in payment. After Bank of America confirmed that they were at fault for the delays so far, Gabe committed to sending us a reimbursement check. He promised that it would be ONDA to us. That was last Friday 4/2, today is Tuesday 4/6. We have had to transfer funds out of savings into our checking account to cover our mortgage payment this month and still - not a word from McCarthy CBG.Here are some bullet points for the TLDR:- My wife and I both have credit scores over 800 and we came in with pre-approved loan rates that they couldnt match- We attempted to put down an additional $10,000 beyond our trade in and $500 deposit and McCarthy CBG declined (transaction fees)- We are stuck in the middle of two horrible services; Bank of America and McCarthy CBG. We have done everything in our power to expedite payment to McCarthy from BoA (eight phone calls now to BoA since 4/1)- They cashed our check at the end of the month, end of the quarter. Most likely for accounting to log for bonus incentive purposes- This business values money first and customers last. When you walk in the door here you may notice the distinct lack of customers as we did. Thats because at McCarthy CBG youre just someone with something that they want. Money

Fast and friendly service while scheduled and in a pinch. Kelly and Crayton at the maintenance desk were incredibly helpful and super responsive. Thank you for all the help McCarthy Marshall, MO!

Great service department, never a long wait.

Salesman Ed Chapman was very helpful in accomplishing my needs in buying the Sierra GMC Pickup that I wanted.

Awesome experience great place. Ask for Rick Whitlock for a great car buying experience! I will be going back for my next truck!

Went above and beyond to help me get into a newer truck with low mileage and with my bad credit i am very pleased how they treated me I will definitely go back

First and foremost Karen Carter was a blessing to deal with. Straight and to the point, made this process painless and easy. Ryan gave a excellent value on my trade in. Thank you all for the quick and easy process of buying a new truck.

They work well with you. They are there to help and always friendly.

Very good experience. Gabe was straightforward and easy to work with. I would definitely recommend!

We had a great experience with McCarthy in Marshall, MO. Matt Croissant and Robert in finance helped us tremendously. We got the vehicle we wanted and were able to negotiate an affordable down payment with their help. The vehicle we purchased needed new tires and Matt paid for 2 of the 4 tires! We would buy from them again in the future. Thank you!

Had a great experience here! Matt helped me find the perfect car and then Robert helped me set up the financial stuff. I was very worried with having bad credit but they helped me find a great car with a great price. actually ended up financing less than I thought I would. definitely would come here again.

Matt croissant-lucero was outstanding to work with! I had a 3 hour drive to the dealership and he stayed after hours to wait on me to get there. He was to the point without being pushy. He was polite but professional. Overall it was the best experience Ive had buying a car. Thanks Matt!!!

I was looking for a good, clean low mileage vehicle, I found the McCarthy Chevrolet, Buick, GMC dealership. They had vehicles I was interested in, so I sent an email asking my questions. I was contacted immediately by Matt Croissant, the Internet Sales manager. Matt took it upon himself to give me a virtual tour of the vehicle that showed all the good points of the vehicle I was interested in, which wasnt the vehicle I ended up buying. Matt helped me find a vehicle that already had the extras that I needed and saved me close to $2,000 dollars from the one I initially contracted them about.,McCarthy also had the biggest selection of 2017 and 2018 vehicles that I was interested in.It was a pleasure doing business with them, they treated me like a friend or family member instead of just a customer.I want to thank Matt again for his great service.

Took my car to have it diagnosed, I already new it had a P0017 code, they took over an hour to diagnose it said it didnt have that code but had a different one for purge solenoid, I changed that and reset engine light, in less than 2 miles it came back on. Took car back today, and magically the P0017 code was on their machine! Then the guy told me it was crankshaft sensor, and I informed him I had already changed it, then he says oh theres 2 of them. After some research online I found out that it doesnt have 2 only 1and that it needed a camshaft sensor.

I recently purchased a vehicle at McCarthy in Marshall, Mo. Matt C. was our sales person and this was the most pleasant car buying experience weve ever had. Typically I try to avoid buying a vehicle from a dealer for all the reasons they excelled. He was helpful and their staff went out of their way to make sure we were taken care of. They were polite, we felt like we were treated fairly and they clearly have an emphasis on customer satisfaction. I would not hesitate to do business with them again.

It was very good, all took cair 0f me.

If you need a new automobile see Ed Chapman at McCarthy chev/buick/gmc Ed is a very good salesperson

I worked with Rick Whitlock, and would not hesitate to send a person his way. I came from out of town and worked my deal with Rick over the phone prior to arrival. There were no hidden fees or surprises when I arrived to sign my papers. Rick stayed an hour past close for me to pick up my truck same day. I would for sure work with him again.

Very good, tthey are polite and respectful of my needs.

Wonderful experience...The YouTube presentation put together by Matt Croissant was absolutely brilliant and extremely detailed and he was very responsive to all my questions via email. We traveled 4hrs to get to the dealership with no hesitations whatsoever as the video was so thorough. Couldn’t ask for a better experience. From Rick the salesman, Robert in finance and Ryan the sales manager.Thanks again for a wonderful experience!Tony H.

Karen Carter in Marshall was awesome to work with. She definitely looked out for our best interest! I am glad we were able to deal locally!!

Great dealership and they will go the extra mile! Gabe Vigil was a great sales person. He was very professional and helpful. I will definitely use him again in the future .

Waited almost 2 months for my title. Business office manager was rude.

Ed Chapman always exceeds my expectations with the car buying process. Ive purchased many cars from Ed over the years and he is always so patient and knowledgeable. He is very personable which makes him easy to talk with.

Great people and Transparent prices. The price that was advertised on the website was the price I actually paid.Ask for Rick Whitlock he was super helpful and had the answers to all my questions.I made an 1.5 hr drive from Kansas City and it was worth it! I was in and out with my new truck in an hour and honestly if I didn’t have a couple of questions it would have been even quicker. Thanks guys!

Karen Carter was my sales associate. Karen went above and beyond to take care of me and get me in a new vehicle! She made sure from beginning to end that I was taken care of and satisfied! The entire team at McCarthy are easy to deal with, not pushy sales associates and want to get you the best deal possible! They even paid $2,000 more than my vehicle was worth. I highly recommend doing business here and asking for Karen! Thank you guys for taking such good care of me! I will be back when I choose to upgrade my wife’s vehicle!

I was looking for a truck to upgrade my old truck and Matt Croissant did a great explaining and showing me an awesome truck that I just had to have. Matt Croissant was very professional and he did not push me to buy anything I didn’t want. Matt Croissant did an awesome job and I would recommend to anyone to contact him if you’re looking for a vehicle. Thank you Matt Croissant and McCarthy Chevy Buick GMC.

I was very pleased with the service I received from everyone the day I purchased my new car. Especially Karen Carter, my salesperson. She took me for a demo ride and answered my many questions about the car I was looking at. She made the process pleasant and easy to finalize the sale. I highly recommend Karen if you are looking for a new vehicle.

Great service!

Always pleasant to do business with. I have bought 2 cars there and do all follow up with them.

Very professional experience while having my truck worked on for warranty repairs

Karen Carter and Robert Southard were amazing to work with!! They worked with me via phone and text messages for a week or so to help me find the perfect vehicle for myself and my family. I was so unhappy with my former vehicle and they were able to help get me in my dream vehicle without any hassle.

I really want to thank Karen Carter for all her hard work for finding me the car that I was looking for. I know there were a number of people involved in finding a car in my price range. To all involved thank you so much and I will be going back to them McCarthy in Marshall for any future car purchases.Thank you allRoy

Matt,Ryan and Robert were amazing. We were in and out in 3 hours. Best car buying experience we have ever had!

Rick Whitlock was so helpful! He had cars lined up in front of the building in my daughters price range for her to see. Listened to her must haves in a car and found her one under budget! Thank you so much for making her first car buying experience wonderful!!

Rick and Robert were great. Small town buying at great prices! I gladly drove 2 hours to close a deal and pick up a new truck!

When you are ready to by your next vehicle ask for Karen Carter a good old country girl not know fast talking city car sales person she made me a happy customer

We found the vehicle we were looking for on carguru.com, and contacted McCarthy even tho we were 3 hours away. Gabe Vigil was very helpful and had everything prepared when we came to purchase the truck. Thanks!

Ed Chapman and the crew at McCarthy Chevrolet found the exact car I was looking for and delivered it to my doorstep. The process was easy and I received exactly what I was wanting.

I was very impressed with their customer service! I recommend McCarthy they were very professional and kin! Come see you they will find you a deal!

Great service.

Excellent service department. Patrick is awesome. Went above and beyond to fix my car. Did not try to go the most expensive way initially. Tried cheaper fix first to save me money. Appreciate that. Thanks McCarthy

Always professional, quick service!

We had a great experience with Tim Lambert! Tim listened to what we were looking for and helped us find our new car! We highly recommend McCarthy Chevrolet!

Purchased a truck from Rick. All in all was a GREAT experience. I was in & out in about an hour & half. No stalling around. Will give him first chance next time I need a vehicle.

Fantastic experience from start to finish...five star rating all day long... Thank all of you very much, LOVE THE TRUCK!!!!

Great dealership! Karen Carter did a great job finding me the perfect truck. Just what I was looking for. Would definitely use McCarthy Chevrolet again.

We had been to several dealers to look at new trucks. Almost felt like we were inconveniencing them. Stopped by McCarthy Chevy the next day. Karen greeted us and went out of her way to make us feel like family. We ended up buying a new truck from her. While we were waiting for some paperwork, Karen came out to the truck with us. She helped me blue tooth pair my phone to the truck, and showed us how to operate everything. Some of the other dealers knowledge of their trucks was very inadequate. Do yourself a favor and go see McCarthy.

Karen was friendly and very patient with me. I was kind of nervous about purchasing a vehicle but she took great care of me leaving me feeling confident in my purchase and very comfortable through out the process. Thanks Karen!

1st time in 16 years I purchased a new car. Rick Whitlock talked to me about my wants and suggested a different suv than I thought I wanted. He was so right! I love it, this process was so easy for me. Thank you McCarthy Chevrolet, I will recommend you to my friends wanting to make a change.

Ed was amazing I told him what I was looking for and where I wanted my payments and he was able to find exactly what I wanted!

Had my oil changed and while I was there, they invited me to eat pizza they had ordered out. Everyone was so nice. I had a very good experience today!!!

Our recent vehicle purchase with McCarthy went so smooth and effortless due to how everyone worked together to help, especially Rick Whitlock our salesman. Rick stayed with us from the first test drive until we drove off the lot. He answered all our questions and made us feel comfortable throughout the entire purchase. Thank you McCarthy and Rick Whitlock!

Robert Kuntz was a pleasure to deal with. He located the vehicle we wanted in record time. The transaction was very smooth and quick. Overall a great experience with McCarthy! We are very pleased, thank you!

Very friendly and helpful. Great experience. Makes me glad that we shopped locally and will again. Rick Whitlock will sell me my next car 👍🏻And he did. I bought another car from McCarthy and Rick 6/14. Great experience. As always!!!

Ed Chapman did a great job taking care of us.

I want to thank Matt for helping me find the perfect car, thanks again Matt!!

This was the best car buying experience I have ever had. Over the years we have bought about 7 new vehicles and this was by far the easiest. Thank you for providing my family the best vehicle at the best price!!!!

Ed Chapman did a great job handling my recent truck purchase. Paperwork went smoothly and its easy to see Ed enjoys his job helping his customers.

Their sales services are lacking and a bit pushy (actually extremely pushy) that being said I am happy with my purchase.The service department here is very good, they squeeze me in whenever i forget to set an appointment and always treat me with respect and great service. They are really good dudes, and their oil changes are surprisingly cheap.