Went for a patch in tire and they refused to patch tire. Tried to sell me on buying new tires. He said he could patch it but he won’t rather put new tires on of course because it’s more money. Would not recommend going to this place.

I would rate this place zero stars if possible. First of all, Valvoline wouldn’t pass me for inspection because my parking brake wasn’t working. Fair enough. They told me to go to Firestone. I went to Firestone to get this fixed and while I was already there, they said they’d do my inspection. Cut to several months later: my car was making noises in the back while I was driving (not braking) and my wheels were sort of locking on turns. I took it to a family friend mechanic and my parking brake was in pieces. So not only did Firestone not even fix the issue, but they charged me several hundred dollars for basically an illegal inspection. THEY ARE SCAMMERS. DO NOT GET ANYTHING DONE TO YOUR CAR WITH THEM.

AS A FORMER BTECH AND A LONG HISTORY IN THIS BUISNESS I WONT GO ANYWHERE ELSE.THESE GUYS ALL HAVE GREAT ATTITUDES DESPITE HOW THIS ECONOMY IS HURTING THEM THEY KEEP IT TOGETHER WITH HONESTY INTEGRITY AND COMPASSION.I KNOW

A bit frustrating they change the air filter during oil changes without asking.... service is a bit backed up due to labor bit the head guy at the front desk is very nice otherwise.

I have to share my experience and its a poor experience. I ordered wheels and tires from tire rack in may 2020. They delivered them to firestone and was told by keith the item wont fit (i was not charged, i was going to pay but they said they could not do the work). i went back and fourth with tire rack and finally picked up the order since there was nothing firestone could do to attach these wheels to my car.I spent about an hour and a half jacking up my car, removing my old wheels, mounting my new wheels from tirerack. there was no issue it was a perfect fit and i was able to do it my self. I accused tire rack of not sending the right equitment but in reality it was never their fault.i wanted to just have a professional handle the install but I did not get that experience. I was lead to believe I made a mistake in ordering this item but that was not true. I did the whole mounting in my driveway, Maybe it is not worth doing the install but they should be removed as a tire rack partner for sure.

I came in with a flat tire on my old 2004 MDX Acura that Im just trying to get through the winter and the staff was very efficient, helpful, and quick. They assessed by tire I was pretty sure it couldnt be plugged but they checked for me anyway. They also notified me about other issues that would need repair, if I were not junking the car after winter. The offered me a very reasonable replacement and I was back on the road in the time it took us to get the soup from Panera that we had originally set out to get. Expensive for soup, but not for car repair. Kudos

Horrible and awful experience at this location. I scheduled an online appointment for a state inspection at 11:00 today on Friday 6/26. I approach associate Keith if thats his real name and he didnt know anything. He said give me the key without any estimated time and when I said Will it be about an hour he rudely replied I dont know, maybe more than that, theres a lot of people ahead of you. I took my key and left. Why have online scheduling option? Any shop that Ive been to would at least give an estimated time. Horrible experience, a person like Keith who has never been trained on customer service shouldnt be at the front desk.

Extremely honest and friendly! Great customer service! Frank was honest in telling me that the brake line repairs would be too expensive compared to the value of my old car! He showed me the rusted lines and explained why it would be expensive to fix! He was courteous and kind enough to let me leave my vehicle until I could make arrangements to junk it. Frank and staff are exceptional and very professional. I highly recommend their services!

I went in and requested a battery and 2 tires. They matched the tires on the car rotated my fronts to rear and installed two new on front. They also gave my car a thorough inspection. They were honest after testing the battery and told me I did not need to replace it. Honesty theres something you dont see very often. they informed me I would be needing rear brakes and rotors and presented me with an estimate. Ive been using the Massapequa location for many years and have always been happy.on two occasions I had to take advantage of the tire insurance and was impressed to find that they stood behind it and did not try to find an excuse not to honor it. In these times that sort of attitude means a lot to a working person.

Firestone Complete Auto Care consistently provide excellent service. The manager, and his staff are always professional and friendly.

Came here today to get a diagnostic for my 2003 Jeep Cherokee, and could not have been happier with the results and service. Not only are they honest, but their prices are extremely reasonable and they get the job done in a timely manner. Frank, the store manager, was very hands on and walked us through the entire process. Highly recommended!

Great customer service. They completed the wheel alignment much faster than expected and provided great service. I highly recommend the Massapequa Park Firestone Auto Care location. I will be back for more service.

Made appts for today at 2&3 for inspections for myself and my girls TAYLOR and TYLAR; called yesterday evening was able to get one car in at 8am and upon arrival, thanks to FRANK, was able to get both cars done at 8am.!!! Thank you and God bless, Frank!! You are a lifesaver....you are appreciated! 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

Kurt the manager is great. Super nice and reliable.

As a first time customer, the rep was very helpful and knowledgeable. Very respectful staff and very clean place. Very satisfied with the tires I bought there and the service.

Terrible experience, horrible staff.

Got repairs done the same day and really helped me out. Very friendly

Took a 2018 Honda Civic rim in to get a nail removed and get a simple patch installed. The quality of work was terrible. They put a huge gash on the surface of the rim with their machine which damaged the rim. They never even had the ethical obligation to tell us they caused damages.

I’ve never had a bad experience here. Staff have always been friendly and attentive and have gone out of their way to explain the service my car has needed and to answer any questions. Work has been completely in a timely manner and I have never had to return to correct errors.

Fast friendly service with comfortable waiting area . They Had the tires needed They called me when I should come in, was not a long wait, got new tires, oil change, wheel alignment and recommendations for possible other repairs.

These guys are the BEST!!! So courteous and more important Honest and truly Fair...Its a pleasure to bring your car to them and what ever problem you are having, that your in good hands....ThanksSusan D

I was down on Long Island this weekend and had trouble with my car. I didnt think I would be able to drive back upstate. Kurt was able to get my car in and was able to get me back on the road .

Came to get my car inspection done. Great staff. Very helpful and friendly. I recommend this place to everyone.

The technician who worked on my car broke my door handle. The handle was already very damaged and had been for five years but was always functional and not at risk of breaking completely. When I came back to pick up my car, it was totally non-functional.More than anything else what bothers me is that I went back into the shop to talk to the staff about this and talked to the technician who worked on my car - He claimed the handle was already broken.The manager handled the situation as best as could, I suppose - Given my cars sorry-looking state Id understand if he didnt believe me (and I didnt feel comfortable pushing harder for that reason). He asked if theyd like me to fix this for him, that he could contact his supplier and quote me a cost, and he did call back quickly with a number... $200. I didnt accept, did some research, and changed it out myself with a friend (the part at least, as it turns out, is $10).Outside of this very souring, expletive-filled visit, Ive never had any particular problem here with basic maintenance and repairs issues that I just didnt feel like doing myself and this trip was no different in that regard. Thats why Im giving the extra star! They should be good for that, the staff is mostly fine, etc. Just... think a little about what you have in mind before picking this shop.

Fast service. Great customer service

The worst. Had my car towed here ( worst mistake, enroute, i was reading the negative reviews). Radiator went bad and in need of a replacement. No mechanic was ever available when they opened. Only after 9 and even then, the novice that worked on my car clearly had no clue what to do with it. They held my car hostage for 3 days. All while coming up with various excuses on how my car is complicated.They took advantage of me and told me of other expensive repairs needed. When I went to pick up the car, they broke a part that they claimed always has to be replaced when a radiator needs repairing. 6 months later my radiator goes bad again. I did not go back but I inform them of my issue (900 wasted dollars). Im told to come and they will work something out. When i do come, the guy at the front desk,,,Dan was beyond unprofessional. He was rude, condescending, disrespectful, sarcastic, argumentative and a couple of other words, The store manager wasnt available and according to this joker, nothing was noted on my account. I called another time, but decided to let it go. i senses the manager was going to give me the runaround, and i wasnt in the mood. Yes I paid for the same job twice, but one thing is for sure I will NEVER set foot in that place again..never. If you need a repair or professional treatment, go to a local gas station!

Frank and the crew took care of my car. Great pricing and service

Had an inspection today. My car was scratched up. I knew I shouldve told them to be extra careful. Being its a black car which Im meticulous about.

They are extremely helpful and at times very busy on Saturdays.

Fast service, good prices. They honored my warranty from another firestone and did good work quickly

Even though I was told I would have to wait 2 to 3 hours; I was out in an hour. Very happy with the service.

I dont understand how having a guarantee can change prices compare to other stores

Quick, courteous and professional service

Good service, nice guys and cheap prices but I would love it if they can properly tighten lug nuts my tire almost fell off twice one two different vehicles the third I checked and some werent that tight

Very professional. I like them alot

Good place and accommodating

Went there for an inspection. Big mistake. Biggest scam artsiest there!! They have no clue how to read an oil dip stick, and will charge you for double for things that are needed to past an inspection because they know they got you there. Would never go to Firestone again. Untrustworthy. Watch out!

Fast service and friendly staff

Firestone good as always thank you Firestone.

Open sundays, courteous service, clean and quiet waiting area

I got a flat on my way home from work and stopped at this Firestone for help and got far from that. I was told that they dont plug tires and a patch would take about an hour and I was there 15 minutes before they closed so there was nothing they could do. So now Im in the parking lot changing my spare and the guys just watched without even offering assistance and to top it off the store was closed and everyone left before 7pm (closing time). I dont recommend this establishment to anyone because they are not helpful whatsoever!

People are friendly and they do the work well

Great work

Professionals! Great Service!

They are not ethical in their work and prices.

Good place for tires.

Frank and Crew always are a pleasure to deal with!

Rip off

The manager is rude and unhelpful and the company is a joke

Great service

Open sunday

Great crew

Went for tire replacement, the guy ran a false diagnostic on the car and replaced an unnecessary drum bake and charged over $150 than the actual quoted price, DO NOT GO THERE, if you ever did, go through the itemized bill multiple times before your pay..

Good service

Good attention...