Mr Fred was so nice! The tire guy had gone home. Thought I just needed a plug but had a nail in the sidewall of my tire.My Son & I were on the highway from Chicago back to MS & had to stop.Fred took care of us!!!!!Had to buy a new tire tho, but he was fast & efficient.We werent off of the highway for long!! I appreciate it, especially since we were away from home. Really nice man.

Had an appointment at 8am for oil change. Walked out at 9:24 with no service. They couldn’t get the drain plug off my filter and said if they strip the plug they’d have to order and possibly leave my car over night… for an oil change. Would of been nice to not have an hour and a half of time wasted. It was a problem that could have been advised of when the problem arised. Shouldn’t of had to wait so long. I went to James and Herr in Steger instead. They had no problems and were cheaper.

I had a great experience at this Pep Boys!! Brandon at the desk was very nice and understanding. Great job taking care of my tire and the price was affordable as well!

Great staff! I appreciate the patience I was given when the representative explained to me recommendations for my cars maintenance. Clean environment and practice social distancing. Scheduling an appointment for service online is a breeze

Had several occasions to stop in and patronize Pep Boys in Matteson, IL.Brandon is on point with handling the BIZ!Made an appointment for Tuesday to get an oil change. Things were handled accordingly. They also my battery was faulty. Good thing I have the Synchrony-Pep Boys card!!!Good looking out Pep Boys staff.Theyre on point for me.

Our experience was unsettling. We purchased an entire set of tires for our truck and after they were installed we preceded to take a business trip. The truck started to shake because the balancing was off and not enough air in the tires. We are now 700+ miles away and trying to get our tires balanced so we can get home. Very disappointed with the service, mechanical knowledge, and professionalism of Brandon when I called to complain about our problem. We will not use this Pep Boys again. Please get some experience Mechanics!

Good service, not customer friendly. Good service.

I ordered tires online, which were shown in stock. Arrived and was told they were not there. They also told me they would not be getting them in. I was directed to customer service to try and fulfill my order. They were not helpful either and only told me I could cancel the order. I went to a competitor

I would like to personally say the staff has been upgraded, Ive been going to this location for many years and I know this location almost closed permanently and the customer service is much better these days. I recently had work done and to be honest I wasnt happy with how the car drove, but when I contacted Brandon, he was very receptive to correcting the issue and now the car drives great and it was a simple fix. Its just nice to know they stand by their work.

Very good. I was in a pinch and they were the only ones that had my tire in stock. Saved me a lot of heartache

Theyre free air by the garage is the only one that will work with my leaky tire. I was able to get it patched elsewhere for much less but the future who helped me were great!

Really great staff working here. They showed me the issues, talked through the problems, how to resolve them and the costs. They did their best to help me with getting my car working and cutting cost when possible. Seeing interactions with other customers its clear that they care about people and want to help and make things right. This is a really great shop and helped get me back on the road quickly.

Thanks @ Brandon for his Excellent customer service and making sure the job is done right on my vehicle

They must not need any business. Maybe they are too busy the way it is. I called to get a rough estimate for shocks and struts replacement. They took my name and number and told me that they would call me right back. They never called.

Had a blow out in the eway. Brandon was great. Very informative in what caused the blowout and what I needed to do for prevention in thr future.

I ended up have an emergency with my tires. I drove to pepboys without an appointment and Brandon was able to squeeze me in. He helped me save some money and got me out quickly. I was so happy i decided to get an oil change too. He helped me out with a coupon for that as well. I can most definitely see myself coming here again. Im a happy customer!

I purchased a used refurbished Honda Civic. Runs great but when the a headlight went out I thought it was a simple fix. AutoZone couldnt replace it...even my local Honda dealership couldnt replace it. I then called Brandon at Pep Boys in Matteson. They explained that someone had put an aftermarket bulb in the car and rewired it. Brandon and his staff wouldnt let me leave without fixing it. They were determined! They had to remove the entire front bumper and track the original wires. Yes, they put a lot of labor into fixing this problem. I thought my bill was going to be up the roof in labor charges...but to my surprise Brandon simply charged me the original price to replace a headlight. I am simply overjoyed that a body shop had such great customer service, determination and reasonably price. This will be my need auto repair shop.

Best mechanic location Ive been thus far

Low tire pressure light came on. Pulled in there. Guy at counter took care of it right away. Recommend this place 100 per cent

Best experience Ive had at a repair shop. Brandon was awesome!!!

If I could give them 0 stars I would went there purchased 4 tires for close to 800 dollars. Was told they were unable to reset TPM system due to the machine being broken. To bring it back in a week to reset it should have a new machine. Ended up back there in 10 days due to right rear tire being flat so tire was replaced no charge after waiting 3.5 hours. Still no TPM machine to reset my system. Not to mention since purchase of the tires TPM system has not been working properly and not reading Right rear tire. Noticed yesterday Right Rear tire rim cap is missing. Not replaced after last tire was replaced. Received call from manager who was rude stating nothing can be done about rim cap they don’t see it laying around I should’ve check my rims before leaving. Really? Also took vehicle to the dealer to reset TPM was told right rear tire sensor is broken and needs replacement of course the cost is $$$. Hum? Is TPM machine really broken or they didn’t want to take responsibility for my now broken sensor. Not going there ever again. This was my second time purchasing tires from them and the last. Deuces!

Ive been here 3 times for tires and it was a mistake every time. They do not replace valve stems which is included in the price, and they have started leaking every time after having new tires put on. Ive asked for them to make sure theyre changed when I brought in wheels with 10 year old tires and they still werent. On my most recent vehicle, I had a tire leaking from the valve stem, so I changed the valve stem core, and it also has a bead leak because they did not clean the bead before mounting the tire. This was common practice every time we changed tires at all the shops Ive worked at. This is the poorest quality work Ive ever seen. Its worth the extra $30 to get tires somewhere else and save yourself time in the future when you start having to add air to your tires every few days, and pay $30 for a flat fix

When I woke up to a flat tire I panicked... I had to be at work by 3pm ... I called to have my vehicle towed to this location and was told it would take 2-3 hours to complete ... I explained to Brandon I am a essential worker and had to be at work by 3pm and needed my car sooner .. He was very understanding and accommodated my request and my car was ready within one hour ... Chris was also helpful with my purchase because in my haste I left my Pep Boys card at home and he figured out how to charge it to my account without my card ... Thanks guys for the excellent customer service e!!!!! ... Well Done 👍🏾

They don’t know nothing about cars in there they call auto zone for simple oil change ?s I took my Cherokee there to get a oil change and now I need a engine smh they need a whole new staff

I took my sons car to this store for service and was greeted and serviced with the most professional and customer service friendly Manager by the name of Brandon. I will definitely refer family and friends to this store. Bravo and thank you

Fast, cheap and good customer service

I’ve always had a great experience with this pep boys location, Brandon Is exceptional.

This is a service and tire only location, no store. The service, pricing and service people were reall your on their game. Knew what I wanted, had car done in pretty good time, good communication, and overall solid service. Definitely recommend

Went for an oil change weds. Immediately after oil change service oil light came on. 4 days later check engine light came on. Called store and corporate office they said come back in. Reluctantly I went back but I went to autozone first to make sure Pep boys wouldn t lie and say it wasn t the oil change that was causing the new problems with my car. The manager said we can reset the codes but your oil seems fine. I had to add oil to my car right after the oil change. That was Monday by Friday both lights are back on and my car is backfiring. I should have gone to my normal mechanic because this oil change may have cost me my car. Also the manager did say the codes had nothing to do with the oil change but a real mechanic says that it was the oil change.Today is Thanksgiving and now my Brake light is coming on and my brakes are depressing to the ground. I just had brakes and rotors repaired a month ago all the way around my vehicle. So the damage to my vehicle aftrr having the oil change performed at pep boys in matteson is continuing to reveal itself daily.

Been here several times before, but on this day, Susan was extremely rude both on the phone and in person. This person has no customer service, no personality and is not FRIENDLY. This person even made a comment under their breathe when I received my keys. I will used another Pep Boys location. They were definitely lucky today I’m just writing a review.

I went there to change back brakes and rotors, they asked for $438.But they had coupons for brakes $99 and $50 discount for other brakes jobs. They refused to honor there own coupon.

This is not an auto parts store anymore. They only do service and have not updated their google listing. You’ve been warned.

The service was exceptional Brandon took the time to make sure I understood the process from beginning to end.

Said I would have to wait hours for service.

Overpriced. Slow service. They are not careful and don’t put any quality into their service. My brother has been in 3 times for tire service because they don’t know what they’re doing just want to hurry up and get the job done while still being slow. They put the flat tire back on the car while we waited for the 4th to be ordered. Careless

You just lost a potential customer because you havent picked up your phone in almost 10 minutes while Im writing this. An automated response of a woman saying Please hold.. does not ensure confidence in your customer service. In fact, it downright pisses people off when you dont bother answering with a live person in the first 30 seconds. Remember.. youre not the only parts store. Nor are you the only service station. Ill give my money to the people who are willing to help by first.. taking my call.

I like pepboys because they allow me to ask questions. Brandon did not get annoyed and i felt he was honest with me. He also gave me information about other aspects of my car and ordered Lyft to take me home as my car was not going to be ready on today.pepboys is my go to place for car repairs.i have used them for over 20 years.

Today I went to get an 5000 synthetic oil change and they had me do all the test. I heard them say my driver side light bulb was out. They didnt tell me and didnt put air in the tires like most oil places do. I wont be going back to that location.

They greet you right when you walk in the door. No need to look around for help. Theyll Solve your every problem. Very friendly service, and they care about you as if youre apart of their pep family

Unprofessional!!! I had to call corporate on this location because they had my car sitting knowing it wasn’t nothing they can do to it because the warranty provider had closed and they needed approval first. I called and asked about an update with my car (2 hours) and the employee said we haven’t even gotten to it and we will call you when we do. I realized the warranty place was about to close so why not be upfront and tell me that. This place is the worse! I saw an employee speed off with someone’s truck going to the service area through the back (definitely not treating vehicles with love and care) Never again!

Horrible service... I brought my truck to get an alinemen they couldnt do it. And made my truck even worse.. I had to do it myself.. No stars this time....

The customer service here is truly not the best, plus they dont answer the phone when trying to call in. I take my business elsewhere due to these very reasons.

Great local place even better prices then auto zone. I would recommend you stop here first to see if they have what you need. Great customer service very friendly and happy to help.

I finally found a place that could provide quality automotive care. I had an alternator replaced and my wheels balanced there. I highly recommend this place to every car owner. Keep it up guys!

Called Matteson pep boys ordered a part - part was confirmed by staff = ordered - wasted several days waiting for part - called to make sure part was in before I made the trip out - again staff confirmed it was- each and every time they asked detailed information about the part - I get there and the part they ordered looks like its for a truck (BIGGER than my car) - staff walking around wasting more time, No one knew anything, guy who ordered part was not there (that person SHOULD NOT BE ORDERING PARTS!!!)... No part and I get to waste more of my mechanics time who has already waited several days. Was also quoted $38.99 for the part now the new guy in store says it will be over $88 . >:(So not cool !!Last time I shop there !

They were a bit too eager to help. Met us at the door wanting to know what we wanted. I like to try on my own first and like to browse. Not this trip. She was very nice though.

Great place to buy anything you need for your vehicle. They were happy to help me find the right battery for my girlfriend car. Told me several options instead of just one battery. I was able to return the old battery for a partial refund of 15 dollars which was nice.

Price was much different than my initial quote. I spent about 45 minutes trying to work that out. My car was parked around the building with a sheet of snow, so I had to walk to it instead of it being brought around to me. I get in the car and my gear shift area is unassembled. Wires were exposed and the nonchalant attitude was very unprofessional and disappointing. Never will I ever spend another hard earned dime at this location or company for that matter. My vehicle should have been in better shape than when I dropped it off not worse.

Good service. In and out in a reasonable time. Waiting area can be made more comfortable. Mechanics courteous and knowledgeable. Had to return though, to get a screw tightened. Sloppy

Genaro, my service tech was superb. Excellent customer service and follow through to ensure I was made aware of concerns he observed while servicing my vehicle. I am very pleased.

There service is great i had car problems with my alternator and the cashier Nia got me right in, right out on a short notice before they closed and I appreciate the guy that repaired my truck Im sorry I dont know his name but they both came to my rescue thanks guys pep boys should keep them both because there customer service is just great.

Had a wonderful experience today at the Pep Boys in Matteson, IL! Hector, Roosevelt and all the other staff members were very polite and accommodating while my car was being serviced. Please be sure to visit that location for great work and a pleasant environment. I was very satisfied!

Longest service for two tire replacements. Despite me having an appt set. First & last time dealing with pep boys.

Pep boys were wonderful. The mechanic did beautiful work. Excellent service.

Always very helpful

They have no parts and their service was extremely rude

Pep Boys Auto Parts-Excellent service, any car tools, or auto part one may need. Friendly employees, cost of parts adequate.

Great staff in the shop.... really took care if my car with a difficult repair to my wheel. Took an extra 4 hours to do.... so youd expect a much larger bill right? Not here... they apologised for the delay with half off. 5 Stars

If I could give no stars at all would be more accurate . Do not go to their service department. Nothing but excuses

I like the people that work there, but it took more than 2 1/2 hours to install four tires. That was work time, on the lift. With an appointment. Complimentary coffee, but only decaf. Not what I needed with that long of a wait.

Honestly I like to shop inside the store. They have good INSIDE store service. On the other hand, the service on cars are terrible. I took my car there for a diagnostic test. I told them I had a oil pressure problem. Car has been there for almost a week and when they call me all they say is theres are oil compression problem and will take more money to diagnose. WHAT WAS I PAYING FOR THEN. A waste of almost $100. I all ready knew this. Stay away from service! :(

I dont usually write review but had to after what occured with my vehicle. My a.c. was blowing hot air. Had not used it since last summer. Made Appointment for a.c. check. Received a call about an hour later saying I needed a slew of things along with condenser and evaporator expansion valve to a hefty cost of $1,200 for a.c. repairs alone. I usually dont go for second opinions but never needed any huge work on any vehicle i owned. Told then dont do anything, im coming for my vehicle. Took it for second opinion at another shop. Was told that pep boys put 150lbs of dye and refrigerant in my vehicle when only 45lbs of refrigerant should have been added and very little dye to look for leaks. Was told nothing was wrong with my condenser or evaporator valve which was a huge upcharge even if there was. They flushed all that yucky green dye and cleaned everything that was effected by what was done.saw the dye flush myself. Put in refrigerant- which was all that was needed..... and my a.c. has been running fine with no issues since. Extremely disgusted by my experience and will NEVER trust them with my car again!

Good service fixed tire there was a wait but I was a walk in

Dropped my van off at 9:30am to have four new tires put on and to have the rear brakes checked out. I left my information and went home being told that I would receive a call when it was ready. So 1:30pm rolls around and I still havent heard anything. I call to check on the status of my van only to find out that its been done, they just wrote my number down wrong so they couldnt call me. Fine, I get up there to pick up my vehicle and they tell me the rear brakes need to be replaced and they could do it really quickly if I want to go through with it. So opt for the service, pay ahead of time, make sure they have the right number, and ask about how long it should take. The woman that rung me up said probably about 40 minutes or so this was 2:10pm according to my receipt. Great, so I sick around in the immediate area shopping around while I wait. My wife leaves me here to go pick our kids up from school and I continue to wait. An hour and a half goes by and I STILL havent received a phone call saying Im good to go. So walk inside and ask if its done yet. The man behind the counter tells me itll be another 15 minutes. Mind you, I work midnights, so at this point Im losing sleep waiting on something that was supposed to take 40 minutes. I finally get my vehicle and go home to try and rest before work. Now if that wasnt bad enough yesterday Im driving around and notice that my van now drifts to the left while going down the highway. Considering all the obscene amount of money and time I spent at Pepboys the day before this is just unacceptable. I got charged for an alignment so either they just didnt do it or they did a terrible job. So here I am now the next morning back at the Matteson Pepboys right when they open at 7:30am explaining that I would really appreciate if they could fix my alignment before I leave for my trip TODAY, and they tell me they wont be able to look at it until later because they have appointments scheduled. The service here was just awful, I wont recommend this location to anyone. I will get the alignment on my van fixed one way or another, but I wont be back again after they fix their mistake.

Hector and Damaris knowledge and customer service help me make a better decision when it came to servicing make 14 Buick regal. Thanks again for the great Service

Good service but call to make an appointment. You can also get good value if you use their coupon friendly downloads.

Never a reliable time frame for any repairs. Constantly over charge. Dropped my car off at 7:30am for repairs, 6pm they werent finished. Never bothered to call and let me know of issues that came up during the repair or to tell me my car wasnt going to be ready. Had to call multiple times to get any updates at all. Will not be going back for even an oil change.

Needed a noco gb70 jump starter (long story), pep boys had it in stock very close to home for the best price I found, better price than online bargain sites. $160, 20% off, no waiting, no shipping, had it in an hour.

They had me waiting for two hours when they schedule me appointment to days ago for 9 A.m. had me waiting they only have one technician and five workers what are they doing up there they need new management half of them are sitting on their butts not doing nothing not even communicating with the customer very bad service All I was getting was a diagnostic on my car just to tell me what’s wrong two hours waiting with no communication I feel bad for the owner He’s losing lots of money

Very rude i walked out i will never be back...Went to Velasquez..verynice and $30 cheaper

Service was not good and over charge people for service,they had no idea what the were doing as well

Nice, friendly people but they gave me the wrong parts for the car I was working on, so I had to make a second trip. And then the ones I needed werent in stock. Only reason I give 2 stars instead of 1 is because they gave me the upgrade plugs for the same price as the ones I was originally trying to get. Still wont be returning. That was a headache

Salesman was very helpful and all I needed was a battery for my key lock.

Service department isnt that good but other than that, manager is great, associates are great, products and prices are unbeatable. you will find more and get better here.

I have always been satisfied with the work they do

The customer service was excellent and I was greeted at the door. The issue that I had was it would be hard to find without GPS and the sign was very hard to see from the street.

Customer service at this Pep Boys was horrible! I had two encounters where t hey were very curt and rude. The manager was disrespectful, and acted like she was going through menopause and taking it out on the customer. The other encounter was that the gentleman assisting me in the store didnt acknowledge me when he finally approached the counter, ignored me for minutes until I cleared my throat to ask for assistance, and then looked at me like I was the scum of the earth before telling me he couldnt help me and to go find someone else to assist me. I dont know if he was busy or wasnt on duties, or just didnt want to bother. Theres no excuse. That was bad customer service skills. How rude! I have never experienced any service like this! I took my service elsewhere to another Pep Boys.

Dedicated to getting your auto corrected

I made an appointment at 10:30 am for wheel alignment. Car was ready by 12 pm. Rudy is nice and takes car well of customer.

Friendly service at good prices.

Glad it is closing the people up there are very rude in the auto department had to do a claim cant wait to get my car out

The wait time for a simple oil change and tire rotation at this location took over 2 hours while there was only 1 other person sitting in the waiting area

I enjoy having my oil changed here. The staff is nice and I dont feel like they are trying to over charge me. I always get a discount of some sort.

Worst experience ever . Had an 8am appointment. I told tech I had to be at work at 10. At 845 my car still hadnt been touched. When I asked I was told its like having a drs appointment and just because you have an appointment doesnt mean anything. They said when they did get to my car it would still take another 45 minutes so I had no choice but to leave. What a waist of time. If I knew ahead of time I would never have gone there. Tech acted like it was no big deal . I found them very rude. Not even an apology for wasting my time. What a bunch of bs

Overpriced they charged me 1000 just to put in a new blower motor., the part was only 40 dollars

When a manager doesn’t hold himself or his team accountable for a mistake made on their part, and attempts to shift the blame to the customer thus escalating a situation, that manager should should be recognized for his failure and extreme lack of customer service skills. This was an absolute failure on Pep Boys part. I have made a call to the customer service line and am currently awaiting a call back from the area manager. I will not spend my money with smug liars, ever

Poor customer service and overpriced

The sales folks are very helpful.

This place is better than any other parts store. They know when it comes to cars. I know they have top professionals with mechanic backgrounds unlike other places that hire random people without the knowledge.

They took forever to do my oil change I was there for an hour and a half almost two hours .Then they only had one person working on my car, and she was a girl meanwhile it was two other ppl that could of helped her, had her Doing everything by herself . Not saying their service was an issue . Just took wayyy too long. I was told it would be 45 mins .

Pep Boys price was $5 more than Menards for the same item. They matched Menards price and deducted $2 more and threw in another item. Definitely a plus!

I was visiting to get antifreeze for my car. I didnt know which one to pick but the young lady at the parts counter was very helpful. That was the highlight of my visit. Thats the only rrason why I gave it 4 stars.

Theyre the classic roll in for a simple fix (tire), get a phone call saying your XYZ is on the verge of breaking, you need an immediate fix. Its only going to cost $800! Yeah. Ok. Brought it to a mechanic I trust; car was just fine. 6 months later, its still fine. Dont bother coming here for anything unless you want to be in fear of needing a brand new car. Total scam. Oh, and to replace a LIGHT BULB; $80. My mechanic replaced it for $10. Dont say I didnt warn you.

Whatever you do avoid having work done at this facility the quote they gave me was twice the price of the other mechanic I called. The service was horrible and I had to call multiple times just to get an over priced diagnostic test done. Dont be like me dont fall for their initial cheap tow.

I had tires installed and Brandon the manager took care of it

Currently waiting on someone to answer the phone. Left my car there yesterday because they called me @5:45 saying my car was ready and I wouldn’t make it by 6:00pm (which is the time they close) online and on the door says they open at 7:30AM got there @8:17Am and no one was there. Waited about 15 minutes and left. About to be late for work because I can’t pick up my car because no one is at the job when they should be !!

Always slow and an employee had BO really bad on three different visits. Not going back

VERY LONG WAIT, just to tell them what you need.

Busy location. Call if you make an online appointment

Excellent service