Had an amazing experience. Needed my battery changed and they did it no problem. The person who helped me was awesome.Tony was very professional, friendly, quick.Anytime you go there ask for Tony. He is highly recommended and will not disappoint.

The blonde woman there was very kind and helpful :)

Same as the hundred other Advanced Auto shops Ive been to. Need better paint selection.

I was eating across the street at Showmars and got a notice from my car that my key fob had a low battery. I drove over to Advance Auto Parts, I tend to always go to them anyways and always had a good experience, especially at this location.I walked in and was immediately helped by a nice young man named Rick. He intuitively looked at my hand and already knew what I needed without me even speaking.I handed him my fob, he took it apart, identified the battery, went and got a new one, installed it and told me to try it out, it worked flawlessly. He then checked me out immediately and I was on my way.All of this service for only $6.42... Thanks for serving your customers with intelligence, quick service and care. I will always be back.Rick should be the poster child for Advance Auto Parts. 😉

The two parts guys was the best. Very friendly and great attitudes. Very informative and helpful.

Great customer service! Lisa was so nice. She patiently/kindly showed my kiddos how to pop the hood, secure hood and put windshield fluid in the car.

The team was friendly, the store was well stocked, I was in got what I needed and on my way in no time

Great staff and friendly service

Poor customer service! Spent 5 min at the store nobody even said hello. The Guy with Infinity logo has to be trained how to greet a customer. unless “What you need?” is standard for Infinity and Advance Autoparts.

The staff are really nice and helpful..

I was actually giving my babe a ride to grab a part but he was in and out within 5 minutes lol. I was so glad they were on point bc its hot out today and the AC is not helping lol

Had battery issues. They checked and yes replacement for me. The nice lady had us changed in and out in no time. Thank you folks not that late to work after all.

Great location, not as busy as some other locations. Staff is helpful!

They are always pretty helpful. My first choice in auto parts stores.

Very customer friendly

Very courteous and helpful.

The last few times has been good .. only go for oil and fluids .. not to many people on floor each time .. Like none .. but I havent needed any help fining anything also .. its always been clean and the employees nice ..

It was great! They had what we needed at a good price and they put the battery in and all three windshield wipers on efficiently!!!

Great service, reasonable price, and we were treated as if we were important.

Everything is over priced!! Then you get 25% code and it is still overpriced!!!

Very friendly and helpful

I purchased a battery from this store on 12/8/2018. Since then, two different mechanics have on three separate occasions told me the battery was bad and needed to be replaced. After the first two times, when I came to this Advance Auto Parts to get a refund, they tested the battery with their tester and it tested okay. Therefore, they refused to replace the battery. Then, this past Monday, my alternator died (which ended up costing me $500) and the mechanic attributed it to the fact that it has had to be working harder to keep the battery charged since the batter was still testing bad (even after the alternator had been replaced and the battery had been sitting on the charger all night). Additionally, the mechanic explained that the battery tester they use is probably a higher quality tester than the one Advance Auto Parts uses. So I brought the car to Advance Auto Parts for the third time and explained everything, and once again they insisted on testing the battery with their tester, and once again it tested fine. So the cashier refused to replace the bad battery they sold me because their battery tester is a piece of junk and identifies bad batteries that cause hundreds of dollars worth of repairs as being completely fine. In light of that, I will be driving the further distance to go to Auto Zone (or really any other auto parts store) rather than give my money to these dishonest people.P.S. I have since gotten the battery replaced by going to an Advanced Auto Parts that is close by my mechanic who knows and trusts them enough to not retest the battery for themselves. They just looked at the test results from my mechanic, said yep, the battery needs replaced and gave me a replacement. In any case, the moral of the story is that you should not depend on Advance Auto Parts battery testers to accurately evaluate your battery.

LIES DO NOT GO THERE, POOR CUSTOMER SERVICE, RUDE ATTITUDE, DO NOT HONOR THEIR WARRANTY, BETTER SERVICE AT PEP BOYS NEXT DOOR

Fast and virtuous people great parts.

Great place to go to get check engine light checked for free

Be prepared to deal with half wits. Given the wrong motor oil (full synthetic instead of synthetic blend). My own fault for not checking till I got home (online pickup order). I returned with being told it was the same part number, on the receipt compared to the on-line order, it was...SHOCKER, because thats what I ordered. My receipt says synthetic blend and he preceeded to argue with me that full synthetic is synthetic blend. The story goes on, I wasnt apologized to for the mix up even though I apologized for my piss poor attitude. I wont stop shopping here but be prepared to deal with half wits.

Employees were very friendly and helpful and everyone had on face covering

Went there twice, once to buy a battery, second time to return the old battery. Both times nobody at counter. Could easily hear them in the back. Called out both occasions, a couple of times with loud “hello”. Nothing. Finally someone accidentally went out front and got cornered into helping me. The place where business is done and sales are made is at the counter. Now that I think of it, no wonder no other customers were there: they don’t like lousy service either.

Nice clean store. Helpful personnel. Reasonable prices. Always well stocked. They have most parts and supplies I need but can get almost anything in 1 day.

I really enjoy getting my car stuff from this Advance Auto because they are some of the friendliest people youll meet. I try to do most the repairs on my cars and they always have anything I need and great advice and knowledge. Most recently, i was replacing the struts when one of the top mounting bolts sheared off while applying final torque. I called up and they had a new one from another store within an hour. Great auto parts store!!

I went in to get the battery tested and they were able to find my car issue, very helpful and knowledgeable.

They dont offer to help, because we get the battery from other store.

These guys (and ladies) are great! Always very informative and usually have odd parts in stock. They encourage you to tell them your project, and give personal knowledge and insight. All of them, literally, all of them are always happy to give insight.

Jimmy Is always nice and helpful and hes been there fit years!

Always EXCELLENT C.SERVICE !!!

Didnt get what I needed after several trips, trying different parts, only to have them not fit, but man did they try.Points for remembering my issue each time, saving me from having to explain over and over. Great people (even the kinda grumpy old guy:)

I went in because my car was slow to crank. Mike was able to check my old battery and put in the new one in under 15 minutes. Best experience!!

My experience with Advance Auto is always a good experience the people are always willing to assist you. They help you in any way that they possibly can. Theyre very knowledgeable and I highly recommend you to always ask for either Susan or Jimmy they are great group of people! I thank God for them!

Mike K. gave us top notch customer service. Highly recommend this location.

They answer all your questions - every time

Advanced auto parts are jokes. Everything is cheaper on Amazon and much better quality. Even the Amazon customer service is better.

The lady behind the counter was very helpful. Got exactly what I needed. Thanks!

Super helpful staff, knew exactly what I needed and was in and out in just a few minutes.

Tre was awesome!!! Super helpful and kind answered all my questions and worked efficiently.

The service here is great! Mike was great finding everything I need.

Good service and products, fast and courteous.

Very helpful, knowledgeable

Always the best customer service here! So very helpful every time I go in. Store is clean and in order, but Ive never seen an Advanced Auto that wasnt.

The manager Mike is always helpful the rest there not so. Was disappointed for I bought a part there never opened but wont give me my money or even a gift card. Plus that rebate for the spark plugs what a joke. Didnt get full rebate and no one to call to complain too. All by emails.

I have dealt with Alyson and Jose over the last several days and both offered excellent service.

Jimmy was absolutely very helpful.

Thanks for taking the time to help my wife find my part.The neighboring part store was too busy to help her find a generic fuel filter for my motorcycle that I KNEW they carried, claiming that they do not have motorcycle parts. I think the fact was that the employee couldnt type in the make/ model into the computer, so they were helpless to assist. She stepped over to Advance and they immediately led her to the right part, a generic fuel filter that fits anything with 1/4 fuel lines.

Vehicle hardware sluggers with minimal Deals and Coupons. Still better then AutoZone for coupons but only online. Wont match their own online prices in store.

Caught in the rain last night with extremely bad wipers. Purchased new ones today and they even put them on my vehicle. Happy customer!

They always take care of me no matter what the situation is they provide me with the best way to get the job done with the most reasonable price theyre kinda like family to me because theyre always there so to all of them I would like to say thanx for everything and continue the wonderful work that youre doing.

Went for advice and the guys were useless they actually said to me my issue was not important for them l. So I went next door to pep boys. Not only were they more then willing to help they actually argued with each other which screw to use for a license plate. Go to pepboys instead

Lazy employees. If u need help, go next door to pep boys or find another advanced

Rick is super friendly, efficient and helpful. He is definitely an asset to the company!

Good place to get some quick parts

Dude gave me 10% of 60$HID HEADLIGHTS just to be nice!!

Little bit slow but great service.

I went to Advance for a much needed Commercial discount for very expensive spark plugs for my Mini Cooper. I got the Dealers choice award. Oh! I mean discount! Lol! Thumbs up for Advance Auto Parts for not only giving me the best discount but for also having the plugs there by the time I got to them. My kind of part place so, Turtles to you! Again, the best places to go is where I take the lead........Tah Ta!

Ive been going to this Advance Auto Parts store for about ten years now and my brothers always go here. These guys I can always trust more than any other parts store in the area and always provide good knowledge!

The man working the cash register was very helpful and even carried the battery out to the car along with the other things for my friend. Thank you very much Advance Auto in Matthews, NC!!

I waited 15 minutes to get my battery checked, which was fine. However, when the man at the counter tried to get the female working in the back to come cover for him at the counter while he helped me and another customer, she called up to him that she was too busy. He was then unable to leave the counter and provide the advertised service of checking batteries.

Only a couple people had been there when I visited 2nd time. The staffs on Monday evening managers on duty strategically got himself logged out of register and says they do not have the password to another storemanagers account. The staff disappeared without a word and there was a long wait and both staffs were back and forth on aimlessly while I was at the same place without a closure about 30mins with the issue unresolved. It is best to go there in the morning or lunch time otherwise, you may come across staffs complaining about their personal long hour, which is intolerable if you are not treated with a good promising customer care and proper information of the company product.

Called in the morning and even though the part wasnt in stock, they got it from someplace else by the afternoon. Thank You very much!!

Never had a bad experience here, but they arent overly friendly.

Needed auto supplies, they met my needs

Great service. Fast and friendly staff!

The gentelman that was working there at the time greeted me right away as I entered and asked how he can help me. I needed some synthatic motor oil and a filter to match the miles for the oil. He got me the filter, and as I was getting the oil to check out, another gentelman was approaching the counter. I thought I was going to wait for that customer to be serviced first, but the employee cleverly after he knew what that customer wanted, called another employee to come and take care of him, and then back at helping me check out. That made me pleased with that prompt service, its what I always look forward to.

Flasher needed to be replaced on a friends vehicle and the assistance I received was excellent!

Friendly staff and excellent customer service

Great staff, great$s deals.A#1

I came in to get a lug nut that was missing on my car and Jimmy waa very helpful in finding the correct one and he also installed it for me. Thanks!!!

Good selection. Knowlegable staff.

Clean store. Friendly and fast services.

The gentleman that helped me was very helpful and answered my questions.

Rick was very helpful on the phone. Thanks

The older fella behind the counter wouldnt sell me a damn vacuum line. I need a 3/8th line. Simple. I know they carry them in a roll in the back I just needed a foot. He proceeds to ask me what for and then tell me its not going to work. That I need reinforced hose LOL. Duuuuuuuuude come on. So I left and went right down the street and got exactly what I needed from Autozone. No questions or BS and guess what. IT WORKED just as I knew it would.Unreal.

Always nice and helpful. Pretty quick, even with a few customers.

Good store good service. Know what theyre talking about they give you in and out

Windshield blades. Great service!

I don’t care for the staff.

The people were very helpful.

They was closed today and I wanted to recharge my battery mf

Where I always shop for auto supplies. Their customer service is nice!!!

Nice staff here.

Their inventory is massive, they probably have what you need in stock.

Theyre always very helpful.

Helped me get my car running on a Sunday! Thank you!

Its apparent why advanced auto is struggling in Charlotte and elsewhere. Wait times and bad customer service. Go to OReilly or Auto Zone.

Always have the right part

Good employees that are very helpful.

Nice people who really want to help

Had exactly what I went there for and was even open on Sunday.

All youll need to fix your car

Very friendly staff an help a lot

Great customer service.

Unbelievably rude and condescending workers.