I just called this location to order an ice cream birthday cake. I spoke with someone named Ashley. She informed me that they are not taking orders for cakes at this time. I asked if they had any cakes already made for sale, to which she said yes. I asked her to let me know what flavors they had so I could decide whether to purchase one there. She informed me that she was too busy to check. This is just lazy and pitiful customer service. Good luck staying in business with this mindset.

I just wanted to note that the young woman at the counter was rude. Upon our arrival we were immediately yelled at told we wouldnt be served. Informing us that we unfortunately arrived after time would have been fine especially if it was done in a polite fashion. I stated to her that I believed her response was very rude but it was ignored. I called to leave a message for the manager but no answer as well as the voice mail was full. Lastly there were multiple large water bugs the door.

Really good ice cream flavors and the coffee is amazing too. So glad it’s in Matthews! A nice place to visit for a treat and there is a pond with chairs and tables just outside to relax at.

Will not return to this location for ice-cream, and perhaps for coffee either. I waited 10 minutes to have my order taken, while about 5 people for coffee and donuts were served immediately. After placing order, I assumed it would be fulfilled immediately. No! I stood for another 5 minutes while other orders were taken! Finally, I asked for a refund ... and the manager actually looked puzzled. Instead of offering an incentive or apology, he processed my return and said they couldnt do everything. VERY BAD CUSTOMER SERVICE!! Will not be back.

Ive avoided this place because of the bad reviews but it is a very nice place to take the kids for ice cream plus it smells great from the drinking doughnut/coffee:) glad we gave it a try!

Very frustrating place to visit. Dont be deceived by a short line, it will take a long time. Several people walked out after waiting in line. Unfortunately I had already paid and was waiting in the second line to be served. Dont waste your time.

Every table was dirty!! The young girl that was trying to help us just didnt know what to do!! The two other employees didnt even try to help her. No hot fudge and they didnt know what walnuts in syrup was??? I paid for my sundae and threw it away and went to Brusters....Very say because I remember when Baskin Robbins used to be the place to go.....

10:30pm and i was turned away on friday night for ice cream. I was told the ice cream was not being sevred at that time. Absolutely ridiculous the other crew would have sevred me. There hours of operation were till 11:00 pm i will not go back the girl was rude.

Ordered a Oreo sundae. They gave a scoop and a half of ice cream and was out of the rest of the ingredients