They were very friendly and a great place to buy a vehicle from. Super helpful. I highly recommend them.

Great customer service and amazing sales person, Greg Davis! More than fair trade in deals. Ron Middleton really sharpens his pencil and searches high and low to get the best financing out there!

Nice clean vehicles. Great customer service. Joel was the best!

An outstanding experience buying a car at Griffin Motors. Joel Agnew is a knowledgeable salesman and listened to our concerns. The process was easy and the staff was excellent. Strongly recommend visiting this car dealer in the Meadville/Conneaut Lake area. Col(Ret) David C. White

Excellent service. Will definitely recommend.

Bill S. and Ron M. from Griffin Motors did a wonderful job securing our vehicle for us. From placing the order at the Dodge factory to the final paperwork. The whole buying process was a great experience!

They had the new vehicle that we wanted at the price we were willing to pay. Our sales person was awesome. The only drawbacks to Griffin motors is their finance manager and service departments. Neither are very well informed or trained. The finance manager lacks basic communication skills and their service department just sucks. Upon deliver of the vehicle the interior was still dirty and all the aftermarket equipment was installed incorrectly and needed to be redone.

Chris was courteous and forthcoming with the info we needed.

Joel Agnew is the man to see at Griffin Motors! This is the second car I’ve bought from Joel at Griffin Motors and he made both experiences completely stress free! Everyone working there is very kind and welcoming! I’m loving my new car!

As always, I had an excellent experience when it was time to trade in my Jeep for a new one. This is my 3rd purchase with Dan Penfield and I will keep going back! He makes the process quick and easy. So grateful for his expertise!!! Danielle in finance also expedited the process and I was out the door in no time! Thank you Dan and Danielle!!!

Had my oil changed and they notice my inspection ran out and did my inspection. I was so thankful. Great job

This was my first experience with this dealer and it was surely worth the drive from Erie. I have not one complaint about my experience with Griffin Motors. Unfortunately, i did experience a minor problem with the used car that i purchased here but one call to my sales man was all it took to rectify this problem and did not cost me a nickle. I would recommend a trip here to anyone looking to make a vehicle purchase!!!!

They did a great job helping me

The sale was made by mr dan penfield who was very helpful . he worked with us from start to finish every step test drive to all paper work. made follow up call to see if things was good and if he could do anything else for us. told us to call or stop by if help was needed anything or just to say hi .

I just traded my New Holland Blue Dodge RAM 1500 with the American flag bug guard on the front for a 2020 Dodge RAM 1500 Granite crystal crew cab. This is my 8th truck from Griffins. We highly recommend Griffins’s sales, service and parts department. I have dealt personally with Tommy, Donny, and Boone for the purchase of my vehicles. Our family and my husband’s former business Sandy Lake Implement Inc have purchased over 40 years better than 30 vehicles from Griffins. They are honest, respectful and friendly and trustworthy people. We were involved with 4H for 15 years and they supported the kids by buying animals. I have been very satisfied with all my trucks that I have purchased and this truck has more leg room than the other truck which is great. Thanks to Griffins’s and RAM for making a great truck because as long as I can hunt I will be buying another one in the future. The only reason I traded was because my lease was running out. I had many compliments on the color and the flag.

Have you take my truck in for an airbag recall they got it in pretty quick and out

Everyone I have dealt with there is marvelous!

Really nice looking vehicles the people or very friendly you need to go and check out they vehicles

FLAWLESS !! joel agnew and the team went above and beyond with the purchase of a 2021 dodge ram. I highly recommend getting ahold of joel if your in the market for a new or used vehicle.

The sale person that helped me is boon, he is the man to go to, he put me in a truck that never thought I would ever drive or afford and the ppl there r very good at what they do, they r also really nice not pushy like other places I will get all my car or trucks from there from now on thank u Boon for helping me out!

Friendly staff, have some cool cars on display inside. The place to go in Meadville if you need a new ride!

Wonderful experience. Thank You Dave Loreski.

Extremely professional services and very exciting floor room with some of the best staff I have ever seen very knowledgeable all around environment.

We found Griffin Motors, Meadville, PA in October 2017 while searching for a 2017 Chrysler Pacifica in the dark gray color. Our salesperson Greg Davis was quite helpful and we felt the hour plus drive was worth it. When we picked up the van we were sold an extended Zurich warranty by the finance manager Ron. At that time, he told us what a great value it was and if we took it to any dealer other than Griffin it was only a $100 deductible, but if we brought it to them that deductible was waived. He reiterated this several times during our paper signing. Boy were we gullible! At about 18000 miles the Uconnect radio system locked up and we had to take it to Griffin twice for repairs. On the 3rd occurrence we decided to take it to a local dealer as it was under regular warranty. Surprise! They couldn’t duplicate it – not that time or the next 2 times. Looking back we believe it was because that would have classified it as a lemon. We also experienced issues with the USB drive on the dash and was told it wouldn’t be covered under the extended warranty unless they could find the problem. We decided to call Griffin to see if they could help us – we were told at that time that we hadn’t checked the box (that we weren’t told about) for the $100 deductible to be waived. After more issues, we traded the van in for a different make and was told by that vehicle manufacturer that we would be entitled to a refund on our extended warranty. We started the process in late September and got the run around by Griffin and were finally told we would receive our refund check in mid-December 2020. On December 28 we called as we still didn’t have it. We were told it was mailed December 21, 2020 and could we please give it until January 4, 2021 due to ongoing USPS issues and if we hadn’t received it they would stop payment and overnight a new check. We agreed. We called January 4, 2021 and were told at first that we would have to incur the charges to stop payment and overnight. We protested and were told they would handle it. January 7, 2021 we called as we still hadn’t received it and had to leave a message. We called again on January 8, 2021 was told it was sent next day air saver on January 6, 2021. We were given a tracking number and surprise again – it didn’t exist in the UPS system! On January 9, 2021 it shows up in the system stating it was shipped January 8, 2021 will arrive on January 11, 2021. We received the check on January 11, 2021 but it was dated January 7, 2021 – one day after it was originally supposed to have been sent via UPS Next Day Air Saver. Once again we were lied to! Please be very careful when dealing with this dealership!

This place is great. Definitely recommend purchasing a vehicle here. Sales staff is amazing and work with you very well.

Seriously the BEST !!! EVERY person has been FANTASTIC to work with ... This is my first time EVER writing a review. I am only doing it because of how happy i am with their WORK !!! Great Job Joe !! Wonderful shop

Straight forward, quick and easy negotiation and transaction! Thank you Bill Sumner!

Always greeted and helpful

Always super nice and helpful.

Great deals. We just leased our new vehicle.

Love the salesman. But me and my parents both didnt have good experiences with the service department.

I always hated buying cars and dealing with a dealership. Well, not anymore, as service and sales go out of their way to accommodate you if they can. Today the great people in Service squeezed me in so that I can take a trip tomorrow. They could have easily told me no but went out of their way. Thank you Griffin Motors Service. Ill buy my next veichile

Top notch

Excellent customer service. I would recommend Griffin Motors and Joel Agnew to everyone. Joel Agnew was outstanding! Professional, knowledgeable, friendly and personable. The best purchase experience to date! I love my new 2018 Ram Truck!

This dealership has some of the nicest salesmen I have ever met. Greg Davis and Ron made my car buying experience a breeze and I am so thankful.

My review is strictly of their service department (not the people who actually do the work on vehicles, this is for those who sit in the front when you walk in). I have no idea how people as unhelpful as the ones there keep their jobs - probably because when a vehicle needs a repair, you pretty much have no choice anymore except to take it to a dealer, and trust me, I know that good, reliable help is hard to come across anymore.For those who have given 5 stars for this service department, I would have to guess youre either related to someone who works there or have no real expectations or standards for good customer service. If you didnt purchase your vehicle from them, but ask them to look at issues with your vehicle, simply dont. Theyll say well, you didnt buy it here. So if I buy a Kia from you Ill get better service than bringing in one purchased from another dealer. So petty!This review is based off of an interaction from today (I have had several in the past that were also below par, but todays insanity prompted this review). How about this to the service manager - dont tell a customer to call Kia directly to have their issue resolved, because apparently Kia rightfully takes the side of the customer, something you have no experience with. I work in the healthcare industry and trust me, when someone asks me to help them or to fix a problem for them, Im on it, because that is what a good worker and person does. Also, dont be surprised when Kia calls you and explains to you how you are to treat a customer.

They advertise vehicles on there website that are not even there or sold already.I had my eye on one and they said it was sold, but still was up for sale for a month after .i did call and tell them.TOTALLY UNACCEPTABLE.FALSE ADVERTISING if you ask me.shows they are not organized

Great service and friendly staff

Great parts department

From sales to service Griffins is the best. Everyone is always kind and helpful. Even though I’ve only had my vehicle back for routine maintenance the staff always takes great care of me.

Always good service there, and the new 2020 Jeep Compass is sharp!!

A pretty decent place to take your vehicle for service. My KIA needed a software update and they were able to get me in and out in a fair amount of time. They even checked a problem I was having with my drivers side window and resolved the issue. The only problem I had was they threw away my paperwork from KIA (why would someone do that? duh!) but fortunately they found it after digging through the trash.

It was actually 2 yrs ago when I bought my new Cherokee there. Greg was great to work with. No pressure & trade in price was fair. I drove down from Erie to buy my vehicle here on a Saturday. It was worth the drive. Ron in finance was cool to work with too!

My experience with the team at Griffin Motors is always positive. The hometown care they give from the first moment you enter the service department is the best I have experienced from any dealership.It is worth noting that the hometown care is not just limited to the services at the dealership, it is what they do. The hometown commitment can be seen throughout the community whether it is the sponsorship of a community event, youth sports, or involvement on a community volunteer board.It is their approach to business, service, and the community that makes me keep coming back and a long time customer. Keep up the good work!

I always feel we are treated fair and they provide good service. If something turns up and they can’t complete the service as scheduled they give us a loaner.

I Purchased a new truck and my wife Karen, purchased a new Grand Cherokee on the same day. Our salesman was Greg, he did a GREAT JOB, no pressure and very accommodating. We appreciate all the help in making our buying experience positive and would/will deal here in the future.

The chief complaint was an oil leak that has been on going for months. I took my Ram to 2 different dealerships in GA multiple times, to Meadville PA, to a dealership in KY, and then back to Meadville PA (meadville being where I bought the truck)where each visit they diagnosed/stated there was an oil leak. The problem started as an oil pan gasket, then rear main seal, and then upper oil pan gasket. With me traveling for work I spent countless phone calls trying to resolve the oil leak, all of the visits happening with the truck having 50,000-60,000 miles. The 2nd to last visit the upper oil pan gasket was fixed, at this point I had to use my extended warranty to “resolve” the leak, there was a miss communication between me and the manager where I had to push my appointment back a couple weeks to get it in and my truck was out of the 60,000 factory warranty. When I went to pick the truck up there was still some oil under the truck and the truck wouldn’t start secondary to a bad connection when the technician put the truck back together. At this point I was dealing with the manager directly. The manager apologized and said he’d have it fixed ASAP. Since I tried to get the truck on Saturday I had to wait until monday to hear back, also I have to travel ~50 minutes one way to the dealership. The manager called on Monday stating there was still an oil leak, they fixed the starter, and he wanted to make sure the oil leak was fixed right, the gesture was appreciated however I feel these issue should not have been drawn out as long as it was. Come Thursday they said they replaced all 3 issues in attempts to resolve oil leak, main seal, lower oil pan gasket, and upper oil pan gasket. To show their courtesy they brought the truck to me. I noticed some oil on the visor of the truck upon drop off and upon first glance there was minimal oil under the truck. So I am hoping the issue is resolved. My biggest complaint would be, what seemed to me, was the dealerships passing the issue onto the other dealerships. I also felt that the dealerships, mostly the one in GA, were mad/annoyed about me wanting a “small oil leak” resolved. So glass half full, the dealership for the hopefully last visit on the oil leak, attempted to do the right thing to assist me during this very, very, very frustrating situation.

We are so glad we bought our Kia from Griffins, and Joel Agnew as our salesman. Joel was very easy to deal with, and not pushy. If our car needs anything they take care of it, and if we need a car for the day they give us one. Very pleased.

No hassle, professional experience, great follow up after purchasing

Although we couldnt deal here to buy a car I cant say enough good about their service department. They are super friendly and quick to get your vehicle in to fix or service. In my opinion the service department is top of the line and I highly recommend them!

Good people good service.

Very friendly staff and easy to work with

Very easy to work with and GREAT customer service!

I drove from Erie to meadville because of the excellent service I received here. I would highly recommend this dealer.

This was the greatest buying experience Ive ever had. The team here is absolutely fabulous. We will be back.

Test area clean, test room clean and comfortable. Coffee available. A very pleasant experience

Joel was awesome! Love my new jeep renegade.

Rude and didn’t want to sell me a car apparently. They had what I was looking for but were too ignorant to want to sell it.The Chevrolet people down the street were so nice but didn’t have what I was looking for, unfortunately.

Got a new SUV. Great place to purchase a vehicle

Excellent and professional sales staff and new and improved service department. Ask for Ian he was a very polite young man. Will definitely be buying next vehicle here.

Great people to work with. No pressure and easy to deal with. I worked with Chris Linz and I would highly recommend him. Thank you!!

Great experience. My salesperson went above and beyond to find the EXACT car I was looking for. It felt good to finally find a place that treated me like a friend instead of just another customer. They followed up with me after the sale to make sure I was satisfied with my purchase and to ask me whether I had any questions/issues regarding my vehicle. My salesperson even goes out of his way to come over and say hi when I take my car in for service. I would highly recommend.

The staff was very friendly. Greeted me by name. They had my Kia in & out in an hour.

Great staff, especially joel and ron! They really care about their customers. Never want to go anywhere else.

Seen a truck advertised in the paper went to buy the truck and price jumped $5000. They said the price I seen in the paper was a misprint which I understand could happen. But the sales manager was completely disrespectful and acted as though I was trying to pull a fast one on them! Even though I showed the ad. I think they could have worked with me on the truck I was willing to go alittle more but they wouldnt budge. Its unfortunate that this is the only dodge dealership in town because I will never purchase from this dealership ...buyers beware!!

GREAT JOB Griffins. I love the sales staff. Greg Davis is SUPER. I think service is excellent. I am always happy with the way I am treated and the service I get.

We recently found a problem on our Jeep that needed repaired, I called Griffin Motors regarding the issue, they went above and beyond to get our Jeep in and get it back to us. When we originally purchased the vehicle, our salesman Dan was great to work with. We will not buy anywhere else.

Great dealership. Completely satisfied with both sales and service. Glad we have them in our hometown.

Recently bought a Jeep from Griffin. Ian & Bonnie worked their magic with my challenging credit and was able to get me in a new Compass. Great people to work with and love the new Jeep!!

This is the worst service department I have ever been to. My wife took my jeep there for an emissions test for my Arizona registration. They placed a sticker in the center of my window. When I called to ask about it, the service member Frank asked if I needed the sticker. I told him, no, but it was fine and understood why he put it on; however, I do not need it. My concern was that Mr. Crider (the tech) put it in the center of my windshield in the field of view. Frank told me just scrape it off then. I then explained my concern of it in the field of view, he then explained how his tech has 20 years of placing the sticker and he was right in placing it in the middle. Well I am not complaining of his technical skills, I am complaining about your policy and that is a safety hazard. I will scrape the sticker off, but I am letting other Jeepers know this place does not know what they are doing or care for your safety. If you put a sticker in my field of view, and do not check to see if it is straight or decent looking, how do I trust that you have tightened all bolts. Your attention to detail is definitely not on par nor is fixing anything that my familys lives will be involved in. The second part is they get very defensive when you call them out on their fault instead of just accepting it and offering to take care of the situation. I would have never written a review if they were more courteous and understanding of my concern. Instead I got every excuse known to mankind. Any other dealership that knows Jeeps places the emissions, inspection, or registration sticker stacked in the left corner window on a Jeep Wrangler not lined through the front in a the drivers view.

Very friendly and informative staff!

Vince, John and Ron are a great team to work with. Honest and know how to work a long distance sale. Great buying experience, Thanks again.

Salespeople great mr. Griffin is really nice we bought a truck there and had a few issues and mr. Griffin took care of them Chrysler didnt want to apparently I was part of the deal so he took care of it out of his home I said I dont think I can ask for a better place to buy a new car a good used one

Ian and Bonnie both went above and beyond to make sure my first time buying a car went as smooth as possible. I would certainly be willing to come back to purchase another car in the future from Griffin Motors, I will also be recommending Griffin Motors and more specifically Ian to my friends and family for automobile purchases.

Nice group of people, helpful but not overbearing relaxed atmosphere

Wow great service. Frank is very helpful.

Always a great experience when I work with griffin motors. Service, sales, and staff are amazing!

Always helpful and pleasant. No pressure when window shopping. Thumbs up to their service dept. who are always helpful.

Good service department. When the 1.5 hour job on my truck took longer than they said they lent me a vehicle for the day. 👌

Service was excellent, and reasonable prices for oil change & tire rotation.

Very nice people to work with. Ian was a very nice sales person, an Bonnie in financial really worked wonders getting us a low interest rate.

Took my car for oil change and tire rotation.Told them to check brakes n rotors, car shimmying,told me nothing wrong.Took it back 2 weeks later,theyre not sure if its front or back rotors,they can be turned,and told me id need new brakes $300 front $ 300 for back, but theyre not sure which so 600 For noth.Really,you cost me my time for your not checking the first time,they admitted they never test drove,youre certified mechanics,really.Wemt to Community Chevy to trade it,I was the second customer that day buying from another dealer due to your not caring.Will never buy there or go back

Great sales experience. Joel Agnew is very honest.

Very helpful staff. They went above and beyond what most dealerships do. Highly recommend them and looking forward to doing business with Griffin Motors again.

In for service question & they were very helpful! Good job, Terri & Joe

Very friendly people nice to deal with

Ask for Dave Prenatt. Great to work with.

The staff really helped me out when I needed a new car and answered a lot of my questions as a first time buyer. Ian really made the experience easy to understand and really helped out when I was in a bind for time!

Great service, friendly thank you

A few months after the issues I had having spark plugs replaced in my 2015 JKU, (misfire on cylinder 5, I didnt even make it 5 feet from where they had parked it) I have developed a very bad leak in the valve cover gasket right next to cylinder 5. Maybe I just had a bad experience here, this is why I do most of the work myself.

Absolute horrible place. Looked at cars outside and inside for a half hour noone even asked us one question.

Great customer service.

Good service. Friendly people

Everyone is always helpful and friendly.

Ian is the man. Continues to take care of his customers !

Wouldnt make an appointment to service my car (a Chrysler with a Griffin Motors decal on the back) because it has 140,000 miles. I will be taking my business elsewhere, what kind of dealership wont service their own vehicles?

Staff is friendly and service is great.

They updated my software for transmission problems

Nice cars friendly staff

Prices high for repair