Experience was good! Staff was very nice..

Easy check-in and check-out. Comfortable place to wait. Like going to the doctor, they will always try and find something else that might be wrong with your car so be prepared to respond. I give them a 5-star rating.

I made an appointment online for an oil change. When I arrived, they couldnt find my appointment. I was expecting a very long wait at this point or maybe even being told I would have to come back. I was wrong. I was told to pull it right up and they would get on it as soon as they could. I was told maybe a total of 45 minutes to an hour wait. It turned out to be 30 minutes. I believe Jared was the gentleman who helped me. He was friendly, efficient and very willing to help me out. Fantastic customer service. Makes me glad I bought a Nissan and purchased the lifetime oil change. Keep up the good work!

I went to Medford Nissan to have a airbag safety recall completed. I also had them change my oil and requested that they air up my tires. I was informed by the person working at the front desk that they would air up my tires and clean my windows as part of their Nissan dealership inspection.When it was all done they had obviously not aired up my tires or cleaned my windows but they spent a lot of time trying to upsell me to replace all my fluids, including lying in their inspection report that my coolant was low when, on quick inspection, it is obviously not. Overall their service packet that they gave me had at least 5 obvious errors in it, leading me to be a bit nervous that they might have made a mistake repairing the safety recall or changing my oil.I was ready to leave well enough alone and air up my own tires but I have received at least 6 texts from them harassing me to complete a review for them, the final one coming after I asked them to stop contacting me. So now I have written an honest review for you Lithia Nissan of Medford . Please do NOT contact me again. Thank you.

Came in for a diagnoses a couple weeks ago. Had a relaxing time watching a soap opera (something I’ve never done) while waiting in the waiting area.After the diagnoses, it was determined a part was needed. Katie took care of walking me through the diagnoses and a few other things they suggested as upkeep for my car. I declined the extras for now and there was no pressure from the Katie or anyone else in the team, which I really appreciated. It’s a hard time to be putting money extra into your car right now. But I WILL be taking care of those things and it WILL be with Nissan.Anyway, Katie ordered the part, which was covered under my warranty, and a week or so later, the part was in! We scheduled another appointment and this time, I had someone pick me up so I didn’t have to wait while the repair was being done. My car was done within 2 hours and the trunk works great!I really appreciate the COVID precautions the dealership and service department is taking. Everyone was in masks. They cover your seats with plastic wrap. They sanitize the pens customers use to sign papers.I also appreciate the friendly atmosphere and their willingness to explain things about my car. I’m petrified of being duped into paying for something I don’t need. But so far, Nissan has been nothing but honest and fair. Thanks!!!

I love Medford Lithia Nissan. I drive my Nissan 60 miles round trip just to change the oil here. Prompt service you can count on. With proper maintenance any Nissan will last forever!

In June I had a repair estimate for rear shocks and 4 tires to be replaced. Weeks later, received a 10% off on parts and labor. Just had the work done. The shock parts price had dropped so I received a further discount. With Covid, money is tight everywhere and I greatly appreciated the savings. Love my Nissan dealership. One of the few honest dealerships Ive dealt with in the last 50 years.

So I set my appointment and traveled from Klamath Falls to the Medford store. When I arrived the the staff were very friendly and courteous.When my vehicle was finished they called me. I returned to the store and they explained what they had done.Apparently the sensor was being blocked by my license plate and they had to order the mounting system to move that from there.I also had a piece of trim that was damaged on the corner and they were going to replace the entire piece.Turns out that the person who was installing the replacement trim broke the new one while attempting to install it.So when it was all said and done my vehicle actually left the shop in worse condition than when I arrived and now I have to make a second trip.

Excellent, efficient, fast service. Very friendly, helpful staff and clean facilities. Good quality for price and they offer a lifetime free oil change deal which Ive been using for four years with no complaints.

Today was our second major letdown. My wife arrived to our scheduled appointment with a list for the service department to tend to which included a complimentary cabin filter replacement. After a 4 hour wait (with our infant) she was given estimates for fixing 4 things that were already known because of the engine codes and milage. The quote for catalytic converter was DOUBLE every other mechanic I have called. Also, they didnt bother to replace the cabin filter, the only thing we expected to get done today.I wont even begin to explain the first encounter.....

Been having my cars serviced here for years & it was always hospitable, todays service was less hospitable do to the fact I walk with a cane & had to walk quit a ways to get to my car. Also I was told it would take 1 1/2 hrs to replace back windshield wiper, I was able to watch & he was done like within 35 to 45 min but my car sat there for almost an hour before he turned in paperwork?

My 2013 Altimas engine light was coming on intermittently. It needed diagnostics, a sensor and a software update of the computer. I just purchased the car used and Jared took my car in with no appt and worked with the dealer I purchased from to get the repairs done and paid for as Im a Almeda fire survivor and needed my car after losing my home. Im so grateful for their service.

The service at lithia nissan was very good. Everyone in the service department was polite and professional. Iam looking forward to getting vehicle serviced there again.

They handled the Nissan defective air-bag final replacement installation. Ask Danny to forward my comments on your customer service follow.up platform. He is terrific customer service dept. Rep! Please review your company customer service policy. This is your 4th request for my comments..way too many requests. One should do. I would normally ignore them, but Danny was so helpful, he deserves the attaboys and my time.

I had taken my truck to a smaller business, because of Covid I felt more comfortable taking it to a smaller company. Anyway I was told I needed a experience repair and they were unable to reset my codes. I decided to go to Nissan and have them diagnose it, in case it was under warranty. Well it didnt need an expensive repair, Nissan was able to reset/reprogram and the air bag light is no longer blinking. And I felt very comfortable there and even waited for my truck. So happy I went there. Thanks Lithia Nissan of Medford

As usual shocker the maintenance department sale sale sale sale...its disgusting and shows greed but I expect nothing less of Lithia anything. The thing Im extremely irate about is the employees lack of customer service. I have made a point to bring up my warranty work each time Ive come in for an oil change and guess what now I have no warranty and they still havent fixed what was under warranty but they keep trying to sale me services I dont need. I keep getting the run around with bs answers or swepped under the rug and forgotten. So now Im getting a lawyer and Im going to sue the ever living hell out of Lithia!!!! Now sale one more service!!!

I was very upset i have been told 2x in a row that I have a bold tire and a nail in my tire and it cant be fixed and I need it done right this minute and again I took it somewhere else and yes 1 was bold and 1 had a nail but once again they fixed it free of charge I will no longer go here I would rather pay for my oil change then go here again please they lady who called was rude

Caitie was great! Shes been my service associate both servicing needs. I actually relax there.

Good service and polite service staff. Lithia advertises loaner vehicles while your vehicle is being service, but I have been unable to get a loaner for any of the times I have had my vehicle serviced.

Nice people, clean place. Thank you Jared.

Lithia Nissan is always great. Great service

Great and very professional customer service.

I work full time and the hours that service is available are not conducive to working individuals since they are only open 8-5. Weekend service is a long wait.

Takes a bit longer for an oil change, service was great.

Great people. I drive 2 hrs to this particular dealership for any service on my 2018 Nissan Rogue

I am not happy. I spent hundreds of dollars for a new key and to get the key I had re-programmed and they didnt program the keys the first time so I had to drive 90 miles back to the dealership just to have them program the keys that they sold me two months prior and they charged me $20 for new batteries. What? Wont be back again. If I have to drive 90 miles to a Nissan dealership Ill drive extra to go to a dealership that actually does what they charge me for.

Everything was done in a timely manner and was on my way.

Very nice people, very clean

When i call nobody answers

Always timely and efficient

As always service was prompt and professional.