Typical best buy. The only problem is the guy with the long hair that doesnt help you find anything but rather tell you if he has tried a product or not and then proceeds to tell you that if you want to know if something is in stock then check online and see if it says it is ready for pickup within an hour. He couldnt just look it up or direct me to the product. Everyone else was helpful.

I got a new Toshiba 50 Fire Stick edition Amazon Alexa version tv love it works with Alexa and my Alexa studio speakers great color has tons of app can use Spectrum cable or switch to 100 TV apps put a light kit on the back of the TV got it from Amazon reacts to sounds and changes colors

Rep is trying to be helpful but Needing approval from store manager who know only NO For every request or question. Which of course makes it difficult for rep and customer. I always thought manager does managing, this one does the sitting and commanding NO other than that nothing else. See it for yourself store is almost empty, short in staff, short in knowledge. If you are in a hurry go somewhere else where your business matters to store manager.

This Best Buy is never staffed properly and I have NEVER gotten any associate to help me while in the computers section. The management does not seem to know how to properly staff a section nor how to train their staff to effectively handle customers. I have literally gone into this Best Buy multiple times this week looking for some assistance and have not found it. Would not recommend this store at all, even Walmart is more helpful with electronics than the staff at this store.

They have the BEST meat, seafood, and Deli items on the Beach. They also stock an AMAZING selection of wines, beer, and cheese.

Great shopping experience personnel that treat you with courtesy. This is one of my favorite Best Buy.

Bought an iphone on the website last week and made an appointment with their mobile department to help set it up. I went in 6 hours later for my appointment. I stopped at the desk to pick it up. The girl came out with it and it had my name on it. She scanned it and then called her manager over. He said sorry we cannot release this phone to you it is glitch in the system. He said to come back in 30 mins and it will be cleared up. I came back in an hour and it was not. He said he did not know when it would be. The 1600.00 charge was on my credit card so I had paid for it. I ended up cancelling the purchase because I needed to get back to work. Bad customer service.

A great place for most electronic needs without having to go online or to 10 different stores for a couple things.

Went into purchase a phone. Saw a phone available in caged selection that was on sale. Was denied option to buy. Then decided on another phone was was going to be over charged compared to what I was seeing live online. Left without purchasing a phone. Lets just say Im Disappointed!

Great store n very helpful people 👌 to find what you need.

We recently purchased a Ring alarm system for our new home. Jesse from the Geek Squad is the best ever. He was so knowledgeable and friendly. He happily answered all of our annoying questions, which were numerous. We are not very tech savvy people but Jesse explained how to use the system and made it all very simple. What a guy!!

Just fine. Nothing special, get what you need and leave.

Always great customer service at this best buy location.

12:40. 1019/21 I was just in Best Buy Melbourne FL, and was unable to check out due to no one at the front registers. (Customer service was open, but a line for that service.) The front door person was making excuses of employees being busy helping other customers and I noticed 2 straightening products and walking around. I said then forget it then, and he said I will and sassed back. Poor customer service from him and should not be a greeter! There priorities are all mixed up. Since when does a store not have a cashier as priority??

After school started, printers were hard to find, what I had been looking for was gone from many places in town, but when I got to Best Buy, the sales guy Paul really was helpful and informed, I was very happy and impressed with him and the no bs. Quick transaction, it really was the best experience Ive had at Best Buy!

Unfortunately sales clerk was not knowledgeable and he was not interested in researching to help.

Corey S was excellent and professional. I went to buy one thing and left with a GREAT deal on appliances with install, removal and the necessary accessories needed. Everything in ONE purchase. The appliances were explained to me so Id be able to pick the right ones. I learned a thing or two. THANK YOU Corey, you rock. He has the patience of a saint. So easy. I compared prices and options. I got exactly what was needed. Looking forward to Friday. Everyone at this store was great. Im going to go back and look into wifi travel and fire stick.

Was looking to buy a computer, employees standing around never asked if I needed help waited for almost 20 minutes and finally a guy came up started asking question and he had no clue about any of the computers then walked away. Sad day when I go from there to Walmart in Cocoa and was helped right away and left with a computer. Not rushing back to best buy any time soon.

New router and new computer. In and out quickly. Thankful for courteous and knowledgeable assistance.

A little disappointment in that its thinly stocked with merchandise. Requiring you to use online as opposed to walk in purchases. As most of their buyers are impulse buyers this Im sure is significantly affecting their bottom line and the customer experience.

The only reason I gave them 2 stars is because they have product. Their customer service is among the worst I have ever experienced, several times. I will not go back.

Staff is always knowledgable. Great prices. Always had a good experience shopping here.

Had to recycle old Dish equipment and the clerk at the door greeted us warmly, answered our inquiry and took our two bags of equipment from us at the door! Wonderful customer service. 👍🏾

Even though the staff was nice DO NOT GET A MACBOOK AIR FROM HERE if you need a new laptop get it somewhere else. I got a new laptop for school and after a few days it was having issues nobody knew what was wrong with it so I had to get it exchanged and pay extra money because they were out of the color I originally got. Now I have to take this one back to the store again after only two weeks because it’s having weird bugs too and now I’m locked out of the laptop so Im doing my schoolwork on my mom’s tablet now.

They didnt have much off a selection for car stereos,And knowing that, Was really Disappointing!!!Ive been too Best Buy Tacoma Wa.And let me tell you,They had EVERYTHING!!This Best Buy in Melbourne,FL..Disappointing!!!

Empty shelves. Out of stock on many items. Used to love shopping here. Gone are the days when an employee/employees actually knew the products and wanted to help you. 😞

Great selection of electronic items. TV selection amazing! Sometimes hard to find help with questions

A very good selection of electronic equipment and an extremely helpful staff I found what I was looking for in a price range that worked. Lots of good displays and a fast checkout. I will definitely go back for my electronic needs.

Very helpful customer service. Pick up area is conveniently located and the service is fast. Easy check in.

My experience was ok I found the department with geek squad and the greeters was more helpful and friendly than floor rep

Helpful staff. Large selection. Made a large purchase so not sure if that’s why we were treated so well but we were. Great advice on customizing products for our living room. Gave us their phone numbers for future help. Customer service was really outstanding. Purchased two TVs and a surround system then went back to add more speakers to the system. They honored the fact that one tv went on sale and gave us the price difference.

I purchased a new stereo for my vehicle and went to schedule for installation. They were scheduling 6 weeks out at my local store so I looked into a another store the next county over. This Melbourne location had one for 3 weeks out so I scheduled it.. I even called in to make sure I did it correct and I could purchase the accessories they needed and bring them to the location. I got a call 3 days before to remind and confirm, but I missed it so.. I called back only to be told the store is not taking calls at that location and I would be sent to a call center. That was not a big deal spoke to a nice and he confirmed I asked if they needed anything else he told me about the appointment scheduled and looked to see if they needed anything and I was told everything was good. I drove 57 minutes only to be told They do not have time to do my car!!!! I was kinda in shock because I thought that was the whole point of scheduling is to assure that you have enough time. It’s just is aggravating and disappointing to waste time and gas to drive all the way there to be told they don’t want to do it. He offered to rescue me but they are booked out for 8 weeks. Definitely nothing BEST about my experience

Store is very covid conscious and all employees were wearing masks properly. Store has a little of everything, very clean and well organized.

I got a really good deal on a nice TV. Quality electronics and friendly people.

Arron I think? Helped me with an Apple Watch issue instead of doing a return or exchange. Taking the time to teach when someone can is a great associate trait. Good find

I have a complex issue with a purchase I made. A manager named Mark became involved and took over the situation. Ive been to the store on a few occasions to ask for him. Hes either not there, there but not available, in a meeting, with another customer, at lunch, just left for the day or will be in later or something.I am disabled. I am on oxygen I am in a heavy round chair there are some days I simply cannot leave my home due to the weather. When I call the store this particular location has all their calls answered by a call centre. I leave a message he doesnt get back with me. I ask if theres any way to complain about that and theyve told me hes the store manager if he doesnt call back theres nothing they can do.I did not get the impression that this manager was hard to get along with. I felt as if he was going the extra mile to help me, But when I leave my name and number with either, one of his employees, or the call centre he never seems to get the message and if he does he does not call me back. I had a time sensitive issue why dont even know if it can still be addressed at this late day but I still want to continue and at least bring this to some sort of conclusion.

Love their sales and the Geek Squad Department. Michael was very helpful. All staff who assisted us were.

I love Best Buy, my wife not so much. She probably thinks I spend too much money there. I use the website to order and do curbside pickup a lot and it is very smooth and easy.

Fast service knowledgeable techs great prices easy in and out. Very happy

Wow I just love Best Buys staff . Eyvette greeted me at the door with a welcoming friendly smile and offered me assistance by directing me where I could find my item. I didnt have to search bcuz once in vicinity Nicholas was happy to bring me right to the Magic Mount Replacement Plates and expadiciously rang me out. He also inquired if I was a rewards customer (which I am) so updated some info and out the door. All of 5 min in n out.Love Best Buy team

Everyone was helpful! Noah helped me so much he was awesome!

Bought my laptop here so when the screen broke that was my go to for screen repair. They sent it off and I had it back home within two weeks. The Geek Squad guy, Michael, was AWESOME! Friendly staff all the way around.

I again left without purchasing anything like the last two or three trips there.I went for ring doorbells because they were listed as having ring doorbells and they carry very very few ring doorbell products and their knowledge is even much more limited than that. I was really shocked at how product ignorant BestBuy employees always are.They know nothing about the product line In fact they know nothing about the products they stock They just know nothing In fact they dont even know anything about what they do stock regularly. They dont know in general what types of technology exist from their competitors and certainly nothing about what exists in general. Theyre just really very very ill informed people. at least here in Florida Vanessas been consistent at the store for well over 10 years now.

Toy Store for adults what more could you ask for. Always have a great time browsing and good purchase experiences. Great customer service and friendly staff

Staff was helpful in steering me where I could find what I was looking for.

I easily and quickly purchased the Samsung TV I wanted. The salesman was helpful but not pushy in any way. I would have given 5 stars if my TV had been in stock. Overall a pleasant experience.

Horrible staff, no customer service, horribly organized. Its very difficult to locate smaller, specific things

Its nice to be able to shop somewhere that you can see and touch a electronic product. As a avid online shopper Im glad that Best Buy is around to do so. This store tries hard to earn your business and they are doing well as far as I can tell. The price matching is a plus and buying a floor model at a discount can be a real bargain. I always ask to see what they have in floor models. The store is big and well organized. You can find something for everyone. They carry high end and low end items to fit your budget. Well kept, clean and staff in every department. Sometimes you have to wait for help if you need it just because the place is at times busy but when you get help most of the time the staff is able to guide you in the right direction. Although I have had a staffer who I had to ditch and find someone else to help me because of the lack of helpful answers but overall Ive had good luck with this store and products.

If you are looking for apliances for your home, I keep searching and always end up with good deals at Best Buy

Hard to get an associate to help me. He didnt explain everything about the chromebook I bought, so Im having a hard time navigating this new system. The Geek Squad was very helpful.

Good customer services, Jenny was so helpful in the t.v department.

Layout of the store is really weird. Employees are helpful, prices are higher than elsewhere, but they do have excellent sales and will price match.

I knew exactly what I was going in there for. Quick 10 minute visit. Right in and out.

I know that lots of places are short staffed right now but Best Buy seriously needs to do something.I came in today to buy a new phone. I started speaking with a salesman who was helping me at first but kept checking his watch as we were talking. I told him that I would look at the phones and get back with him in a few minutes. I was guessing that he wanted to get to a break. I went to look for him a little over 30 minutes later but he was no where to be found.I got in line to wait for one of the other two men working in the mobile phone area. I was #6 in line. It took about 30 minutes and I was the only one standing there. I waited for another 60 minutes still being the only person left standing there while other sales people walked around. What looked like a few managers walked around. Now, I know the workers were from other areas but the manager should have checked on the mobile department.The salesman eventually came back from whatever break he went on and finally about 20 minutes later I was called to the counter to buy the phone I needed. If I hadnt been in need of the phone I would have left and bought it elsewhere.Absolutely ridiculous!

Refused to help me in geek squad because I didnt (and medically cant) wear a mask, and didnt even offer to answer any questions I had from a distance with plexi glass between us. Never had this problem with any other business and youve lost my potentially 500.00 repair and future purchases. Ill take my business to a local shop who doesnt discriminate.

Best Buy continues to be Better and Better Buy! Everything I needed (well except stuff I forgot). The staff assistance I would rate 5 star Concierge Service. Great quality and prices. Creative programs .. one young man helping us was in collaboration with a vendor, we had some cool conversations

I need a new fridge and microwave immediately. They had it in stock when others didnt, they also price match. Great customer service.

I waited for 45 mins for help in the Theater System Area. 4 guys behind the counter typing. 2 helping another gentlemen. So i stroll away and head to the laptop area. Wanted to get some info on MacBooks. Not a soul in site. Please people. Step it up. Wasted my time..

Easy online ordering. Even easier curbside pickup makes shopping at Best Buy a breeze and extremely convenient. No lines, friendly and professional employees make for an expedient pick up of purchases. Thank you, Best Buy.

Service was great. The guy that helped me with my phone was very helpful. I would definitely go there again and I definitely would recommend this store for all electronic needs.

Super smooth package pickup, but the TV has problems and is going back.No wonder neither Amazon nor Best Buy would offer an extended warranty.

Staff members are so professional and show interest in customer satisfaction. Its worth checking out, theres always bargains to suit your pocket. If its not in store, they will send you emails with other suitable options that you can not refuse.

I was very 😞 with the car audio section and I walked around waiting for someone to ask if I needed any help and seemed like they were avoiding me lol granted Im sure I needed a shower since I just finished a install but I didnt think it was that bad lol all jokes aside though, no selection and no costumer service is very disappointing....used to be one of my favorite stores....

I have only been shopping at this location a few times, and on my usual visit to Best Buy, I enter knowing exactly what I want, so theres very little shopping going happening. That being said, every experience Ive had here has been pleasant. The associates are very willing to help, as well as very knowledgeable, so if you have any questions, you shouldnt hesitate to ask. One of my favorite traits of any given Best Buy is their delivery in clutch moments. On several occasions, I have gone shopping around for a specific (electronic) item, only to find that my usual places dont have any. So of course I go to BestBuy.com, and they have always come through for me. As I said, this particular location has always given me very pleasant experiences, with quick service and friendly staff. When I go in, Im usually able to get back out, with my purchases, in less than 10 minutes, even when its busy. If I shop online, I can usually cut that down to 5. I love it.

I have never ever seen customer service this poor!!I purchased an item from this Best Buy and the sales rep said “if you purchase the product within the next two hours it’ll be available for pickup tomorrow “ so that’s what I did. The next day arrives and instead of my product being at the store as promised, it’s being shipped to the address that’s on file, and I have to wait 15 days before it arrives! One I didn’t give an address and two I paid for the convenience! If I wanted to wait 15 days I would’ve just ordered online!I’m very upset and the customer service treated me as if I was being unreasonable. I put my work off for over 16 hours when I could’ve easily have gotten the product that day from another store! This Best Buy is “Traaaaassssshhhhh”

I learned that Best Buy takes all kinds of media recycling. That i so great. Dont throw it in the landfill. They also have great tech advice and will match prices. I really like getting things from a local place that I can go back and ask for help rather than online.

It was very difficult to hear the workers with radio so loud and their masks on. I would suggest turning down or even off the music.

Love this place! Quick and reliable service from the staff!

I am thankful for the help that the customer service representative helped explain to me the details that I needed and was information and polite while doing so. Wasn’t just trying to sell me the most expensive thing in the store. He gave me all of my options. Thank you Nick L!

Walking thru isles looking for stuff. Staff was quick to assist and be very helpful. Good shopping experience.

Sad to see how Best Buy has changed. The selection was not great. Help was non existent.

Always a great experience. Staff is very knowledgeable and helpful.

Great customer service. Good prices!

I went to Best-Buy on Evans Road today on my lunch break I was in that store for 55 minutes, asked for help 3x from 3 different people... I was just ready to leave that store with a new computer in my hands, but nobody, I mean literally Nobody bothered to assist me. When I walked in I told the associate at the door what I was there for, I was told he’d send someone over, 15 minutes later I went to Geek Squad, I was told they’d call someone over for me, & just to wait by the register in that area, 15 more min. asked the guy at the front door if there was a manager, but I was told he was busy, I gave them the benefit of the doubt and again waited until my time was up. I wasted my entire hour lunchbreak for absolutely nothing! What a mistake that was!! I have a very limited amount of time to shop, being that I work full time and then some, I’m a mom trying to shop for a birthday gift for my daughter who’s always with me, when I’m not at work. (That leaves me with only my lunch break to go shopping for her birthday.) I was so overwhelmed with excitement when I walked into that store today, I really was! I was just Ready to get that one special gift for her! I’ve been working so hard and saving up as much as I possibly could afford to, just to make this year special for her, after such a trying year.To be completely honest, it was really just super disappointing and super frustrating for me. I ended up leaving in tears. Once I got to my car the joy I had started this journey with had quickly turned into frustration, which in turn switched to pure disappointment. One would think that after an hour of waiting and pleading for help, it wouldn’t be hard to get someone to do their job, and offer just a little bit of guidance, input, or assistance in which computer or laptop I should purchase. I’ve been scraping together every penny I could, and saving as much as I could afford for as long as I possibly could. Today is 3 days before her birthday, and I Finally met my goal for the amount I’d need to get my little girl this one extra special gift that she totally deserves.I was in that store for 52 minutes, I asked for help 3x from 3 different people... I finally went back to the man at the door and pleaded to him to have someone help, and all he could say, in a very condescending manner was “Did you want me to try to motivate them more?”That was the icing on the cake for me. I left and called the numerous I could find online, spoke with “Darlene” in customer relations, she took my phone number, the phone then disconnected, and she never called me back. I then called again, and I somehow got the same “Darlene”, she could hear the disappointment in my voice but she had the same attitude as the door guy at the store, and just said what she could to shut me up, and then said someone from the store would contact me! The store?? The store that refused to help me???? I asked if they’d do anything about it and her immediate response was “We would only compensate you if you purchased something!” ! Did she mean the purchase that I had damn near begged to make for almost an entire hour, while in the store??? I can Not believe this was BestBuy’s ‘Customer Relations Department’!! How do you let your staff treat customers like that, and get away with it??? I’m not big on reviews but this needed to be shared!!!*** The worst part is I tried posting this to Best-Buys own website, in the reviews column, but it says it can’t post my review because “I used inappropriate language”... I literally copied and pasted this, so please tell me what in this review is considered as inappropriate language?!?!***

Best Buy had the indoor antennas that I needed. No more cable TV!

Great, clean, friendly staff. Even offered to walk me to my car under an umbrella. Wonderful staff and very clean store.

Nice place to look for electronics but they really need to step up their car audio section.

While it was appreciated that the staff stayed after hours to assist me with my purchase; the phone I bought looks and feels prè-owned. Big disappointment!

Its been a while since Ive been there. The TVs, Video Games, Movies, Phone Accessories are so amazing. They have tons of stuff for your living room, kitchen, bedrooms and bathroom and etc....

Lots of fun toys in one place!

Great customer service. Looking at window air conditioners. All my questions were answered.

Best visit ever! Emily and her cohort were very helpful and explained new technology for us old-school folks and set us up for a home advisor meeting to come to the house and help us set up the new mixed with the old faithfuls for a great future of arts and entertainment in our home. Thanks Best Buy!

Attentive staff but dead and vacant display models are not being attended to.

Purchased 2 Apple watches, on line, excellent transaction. Returned one of them 15 days later, within the normal return timeframe for Best Buy. Had an appointment (scheduled by Apple) and everything went smoothly - not what I was expecting. Would shop online with BestBuy in the future.

The manager at the Melbourne location gave us excellent service. He was professional and was willing to go the extra mike to give us quality service. Great job!!!

Store reps very helpful. Got assistance with what I needed

I had a washer delivered, first one leaked slightly. A replacement was sent out in the process the floor in my laundry room was cut and torn, I’ve been told by Best Buy’s insurance this is not on them, it’s the delivery driver, the delivery company emailed me privately saying this is water damage and they saw the damage under my washer as they delivered it.Fun fact: the damage is not under my washer, it’s in the walkway where they were angling the washer to get carrying straps under it.I know for a fact when I get water on my flooring it doesn’t tear it...

New to the area, bought all of our new home appliances here, and then some. Josh is the man. Super friendly and very smart. He makes shopping and finding everything we need a breeze.

If youre not willing to buy /pay for an extended warranty on anything you purchase at Best Buy, then shop Target or Walmart....bought a coffee maker 90 days ago ...cant get store credit or same product exchange... return policy is only 15 days....now that we know the previous, Best Buy has lost our business. Bye, bye not so Best Buy.

Curbside service was simple and easy. Great customer service all the way from the phone call to the process. Hannah in customer service was amazing! She needs a raise!

I needed an adapter for hdmi to USB. The man who helped me was great. He even went and found me one that was more affordable. I was grateful.

The folks in this best buy know there stuff!

Came in right before close looking for a new tv. I received excellent customer service by multiple employees and was never rushed. My friend and I both were extremely impressed with the customer service of the entire staff!

Family had a great time!

Excellent customer service I was able to do my exchange with ease

We made an appointment but where unable to do it. So I canceled or try cancel it and after waiting for about 30 minutes to talk to someone there was no appointment scheduled at the Geek Squad

Great selection of appliances. you went to Lowes and home Depot and then up getting our great appliances at Best Buy

Pretty good. Best buy is usually my favorite place to buy electronic stuff or just to walk around and see whats new. In my recent visit I bought an OnePlus - a pretty decent phone for just $ 299.

Curbside delivery is very convenient and fast. Ordered a soundbar this morning and had the email it was ready to pick up about 15 minutes later. Pulled up around 1:30 pm, clicked the link in my email to let them know I was there, provided my spot number and my item was out to my car within 5 minutes. Employee was masked and after verifying my order, placed it in the backseat and we were ready to go. Overall a great and quick experience.

This is my 2nd time here and both times I waited for more than 10 min waiting for someone to come and assist me. I asked someone if he can help me but he was so rude and didn’t even notice me! Do not recommend!