Long slow service at 7:30. Came here because I figured that it would be a quick in and out.They only had one person at the register and it took them forever to make it.

Every time I try this place it’s never better.Customer service is not that professional, walks off or doesn’t tell you your order is ready or ignores you until they are ready to take your order.Coffee options: they don’t have a plain option usually so I asked today was surprised when they said yes, finally try it and it’s hazelnut.I tried to be a regular but I just don’t like the coffee it’s awful.

Great local coffee shop. Breakfast sandwiches are pretty good, coffee is tasty and friendly staff.My only comment is the music - Smashmouth at 9:30am on a Sunday is a bit severe. Some background cafe-chill music would be welcomed!

Largest selection of specialty lattes Ive seen... I got the Irish Jig. 👍👍

This place is a breakfast spot that serves coffee and snacks. Its located in main street Melrose. Very suitable when you want to get a quick bite . Its usually busy in the mornings due to its popularity. Theres parking by the side of the restaurant and also on street adjacent to the restuarant. Sitting for up to twenty people.

I go here a lot because my partner and I are both work from home. I tip every single day. The kids working here are mostly okay but a little rude, no thank yous and actually seem kind of annoyed to have business? and typically they close 1.5-3 hrs before their stated 7pm. Also if it’s after 2pm on any day they’ve taken the cream and milk behind the counter like it’s closing time ….I wish there was a more consistent coffee place in this area (besides the big chains) that are open past 4pm. I’ll keep going here Bc there’s literally no where else to go

The staff are mainly students who could freshen up on their customer service. The service overall is slow.The cold brews were decently sized, priced and yummy. I wish pricing, flavors, and sizes for the coffee options were listed however.

Two outdoor cafe tables, luckily one was free for us. Grilled sandwiches very nice, cant recommend the beverages.

Been here the third time. The young ladies were nice, but their mom or whoever I don’t know, their boss maybe, was rude, seems like she freaked out during rush. I’m working in service industry so I know how they should be polite and patient. Just getting a small coffee today, I didn’t even rush any of them, she still got me a wrong one, even her little girls said sorry to me. Her attitude did not.

So they’re usually really good the food awesome so I ordered this sandwich today and I got my boyfriend a sandwich and he took a bite in a big chunk of plastic came out of the sandwichAs you can see in the first picture just be aware of what you guys make when u make it

Great nitro cold brew, chai, sandwiches and cookies! Lovely little patio for outside enjoyment, what more could you want?

Avocado toast is good, the bread is good not common type of bread. tea was ok.

This restaurant is my preferred one. I eat in a lot of restaurants but here I keep coming back again and again. The stuff is very amicable and the cuisine they serve is so good. I am always happy to have a good meal here. Highly recommended.

You guys need adult supervision !! Or person who can actually guide these kids.. Chicken Salad sandwich 20 mins ? I leave say Ill be back in 2 hr.for it. Come back still not done. Had to wait again. 🙄

Sign outside advertises curbside pickup, but this isnt real: if you order online, theyll make your order and just leave it on the counter inside for you to pick up. Disappointing because thats less COVID-safe.

Reviewed both Nerro and Jitters. Decided on Nerro cuz theyre known. Counter service was awful, all 3 employees servicing one couple, not so much as a well be right with you. So, I drove to Jitters and...glad I did! For under $10.00 got a breakfast sandwich, muffin and coffee in about 8 minutes. Def a young, attentive staff and they were on point this :am! You got a new customer! 5 stars when I hear some chill Jazz or mellow as opposed to TV sports.

Pretty good place. I couldnt decide between 4 and 5 stars. My only complaint was the cashier didnt seem like she wanted to be there at all. Maybe Im just complaining but it rubbed me wrong. My wife and I had great coffee and her avocado bread was awesome too. For all 3 it was like 16.50, so pretty normal cafe prices.

First time trying this place was yesterday, I ordered online, the food and cappuccino were good but I was not sent an alert when it was ready, I arrived 10 minutes early and my food and coffee were already sitting out on the tabl, had I waited until the time they said it would have been cold. Not a fan of the online ordering

Great coffee, friendly service. Try The Sergeant -- YUMMY

I ordered from this place for the first time today. Online ordering is super seamless. The staff is super friendly. However, my order was messed up so I had to go back. BUT the team did an amazing job making me a new breakfast sandwich quickly and it was EXCELLENT. The sriracha aioli is a must for sandwiches. 10/10 would recommend and I’ll go back again, adding it to the top of my breakfast spot list.

I cant believe that Ive never gotten around to reviewing this great Melrose spot.My coffee order isnt the most exciting. However, Jitters cold brew coffee always hits the spot. I can personally attest to the excellence of their breakfast sandwiches- on either a croissant or an English muffin.

The staff is very nice and clearly enjoy their jobs. The coffee is delicious, the baked goods look good, however I have not yet tried it so all I can say is that it probably worth trying.

Slow service, orders are often incorrect, and most recently, they upcharged me with add ons which I specifically asked not to include. Used to go here daily because the cold brew is amazing, but I’ll be going to Caffe Nero and recommending others in Melrose do the same.

Great spot with a nice sitting area with a few tables and couches... enjoyed a bagel sandwich and ice coffee

The staff is pretty friendly and this is probably the best coffee in the area. Pretty good stuff

Confortable place with drinks, foods served by a dynamic young team.

Good local coffee shop with friendly staff but the service can be insanely slow. Cold brew is really good as are the breakfast sandwiches but it regularly takes 20-30 minutes to make one which I can’t understand. If this weren’t the case, it would be 5 stars for sure.

Great place for a quick breakfast.

Always a great experience, coffee is awesome, food is delicious :)

O-M-G the Sergeant and the Reuben are my favorites. Excellent food and great atmosphere.

A wonderful hidden gem tucked between Malden and Melrose. Best breakfast sandwiches I’ve had in Boston and super affordable. Cold brew is super delicious and strong - so if you like your coffee with a kick this is where to go. Staff are super friendly and always helpful. I’ve come to work here a few times and it’s a great place to grab a bite and get out of the house.

We’re not from this area but stopped in on a whim passing by. So glad we did!Cute little spot with plenty of seating. The coffee was great and I got a strawberry salad that was very good. My BF got a sandwich that he also liked. Prices were fair.The staff were friendly and fast!It looked like there’s a patio in front, too. Would come back to this place.

Good coffee, good sandwiches.

This was my second time here, my first was over a year ago and I remembered the smoothie was great, so I decided why not the paninis. The woman at the counter helped me pick the Jitterbug over the Chicken Pesto, and I was not disappointed! It was DELICIOUS! I’ll be coming back soon! Great little shop.

Good sandwiches. Great breakfast sandwiches. Online ordering for pickup works well. Black coffee drinkers, the cold brew and nitro is a bit acidic for those that prefer a more balanced profile. Better than most other eatery-type cafes though.

I recently discovered this coffee shop. The latte here is simply divine. The staff are great and caring.

Perfect sandwiches to taste, great coffee. This is one of my favorite places where my morning becomes good.

The sandwiches are great, especially the BLT. They also serve great coffees.

Great selection, with delicious sandwiches and a tasty array of customizable lattes made with fresh ground espresso. Awesome staff that is knowledgeable about the coffee and happy to shoot the breeze with you on a slow day

Great coffee great service and clifford the big red dog

Had the Blat panini which had Sriracha sauce for a little kick. Americano was also good. Sat outside and things were surprisingly quiet on the street with just trees across the way. So relaxing.

I liked this place, delicious sandwiches, and in general the options for appetizers are interesting. And of course aromatic coffee!

I do not recommend visiting this coffee shop.I keep coming back to Jitters hoping for a better experience each time, but the service is continuously very slow and the coffee is subpar. I often receive watery or overly bitter drinks. Additionally, drink prices are not listed anywhere. The staff seem miserable most of the time, not a good vibe.

Nice small cafe with good coffee, quick online ordering, decent pastries, and breakfast sandwiches

Get the food here, I am personally not a fan of cold brew at all, but the food keeps me coming back. The BLT is one of the best I have ever had.

Great coffee, sandwiches and service. Starbucks could learn a thing or two from this operation!

I walked in at 9:45am for their classic Jitterbug sandwich. I bought a hot latte and enjoyed that before they had a system failure that didn’t register my order while they were barely busy. For 30 minutes the cashier didn’t make the connection that I was looking back at the counter multiple times including walking up to the counter to check for my order, in which she then came out and admitted that the team never prepared my order and they are now making it.Their food and drinks are always great. Their work ethic and service was of the utmost slow and unattentive during my visit.

Great food very pleasant staff

Really tasty breakfast sandwiches. Absolutely loved the Sriracha aioli sauce. Would have been nicer if there was an option buy slightly larger sandwiches.

Coffee, tea, scones, Paninis.... Absolutely nothing that I dont like about this Cafe 😍 This place is a hidden gem in Malden

Jitters is the best lunch spot! Every little detail sets them apart. If you think you will like something on the menu, you will love it!

Awesome sandwiches and great service! Handled my party of 6 (including a picky 6 year old) with ease and a smile. The coffee has been pretty good too! Its become a fast favorite for lunch!

Nice coffee shop and enjoy the outdoor seating.I’ve done a bit of traveling and have tried all kinds of little coffee shops around Boston and the country, Jitters gets a 3/5 stars for me.Unfortunately the coffee was disappointing after trying it on several occasions. I like their menu options and the sandwiches/paninis are fresh, but the only thing worth ordering again is their avocado toast. Overall the food is OK.

Really good local coffee shop. The staff is very attentive and the food is good as well. Outside seating available.

Delicious roast beef panini. Nice quiet space to study

Best tuna melt!Lattes are also a must!!! Easy online ordering and friendly service.

Great food and awesome staff!

I love Jitters. Whenever I go to my veterinarians office, I stop in to get a coffee. Theyre wonderful people. They let me bring my cat in while I get my coffee. So she just sits there in the carrier and waits for me. Their coffee and sandwiches are excellent and the staff is wonderful. Thank you so much from Corin and Cleo

I definitely want to like this place, its a small town cute little spot. That being said I havent had the best personal experience with their food here. The food definitely has good taste and I enjoy their coffee. But the first time i ordered their buffalo chicken panini I was half way through eating it when i realized there was tiny fibers stuck on to the panini. I went up and told staff and they did offer to give my money back or make me a new sandwich. I think they had been cleaning off the panini press with a cloth, and the fibers from the cloth were left behind and then pressed into my panini. The second time I ordered their chicken pesto sandwich and i find a small black hair on the sandwich. The most recent time i ordered Caesar salad I swear I found a similar black hair in the container of the salad. The amount of times I have found hair/fiber in my food from here really makes me not want to go back and try other foods they offer. To be completely honest, their Caesar salad really isnt worth ordering either. Its literally just a bunch of lettuce thrown into a container, a few croutons and a little bit of shredded cheese sprinkled in. I know its just Caesar salad so their isnt much to expect but there isnt anything special to it, its a bare minimum salad, you could probably just go to store and buy a better one pre-made for less money. And for the amount of salad they give you in the container, they only give you a tiny cup of dressing to put on it. It barely coats the salad, I was literally eating dry salad... which is borderline ridiculous to me if Im paying $7.50 for it. I shouldnt have to ask for extra dressing either when the tiny cup they give doesnt even cover it to begin with. To think you have to pay $3 extra dollars for chicken to be added, it isnt worth $10.50 just to get chicken added on top of this basic bare minimum salad, sorry. That would literally cost more money for a basic bare minimum salad with chicken than it does for a panini, which is their menu staple for lunch time. How does that literally make any sense?Again, the taste of their food is good (aside from the lame salad situation), but due to my repeated unfortunate experiences having food/fiber in my food I have to only give them 2 stars. That kind of thing really should not be happening.

Super fast and super good!! If your looking for a fast bite but something of quality check k this lil spot out. Warm and welcoming environment with lounge or bar top style seating. I will definitely be back!

Great breakfast sandwich

Great coffee spot, and excellent sandwiches as well!

Easy order online, pick and go. Friendly staff. Definitely gonna be my go to for lunch when working. Great selection of custom lattes too.

Most cozy and feel-good coffee shop ever. Dont forget to order their fresh scones every morning. Very tasty!!!

Love the original Italian sandwich. Their chocolate chip cookies are amazing. It’s a nice place to just relax - usually pretty quiet and the staff are friendly. Also they have high chairs and a changing table in the bathroom so it’s a good place to go with a baby

Come back Jitters! Melrose needs you...I miss this place it was one of the comforts of living here before the Pandimic. The Staff here is very respectful, courteous and kind also the atmosphere is always welcoming especially on the coldest of days during the winter months and the seating is great with homie comfortable couches and speedy Wi-Fi to get any work you need done its not a Starbucks but sometimes a Good high-quality simple cup of coffee is the best choice in life... Anyway hoping this business survives to dine-in once again and see old friends and maybe even Barry Allen from the flash...lol

Awesome local coffee shop

Nice place, highly recommend it. I come here every other day to order their strawberry banana smoothie, grilled cheese sandwich and their tuna sandwich. Good stuff.Cons: Sometimes the music is too loud and I like to get some work done ...

Always my go-to breakfast option. Location is perfect, adjacent to the T, and the staff and sandwiches are amazing! I can’t find a place that does better smoothies, too!

The sandwiches are good but don’t go here during lunch hour if you are in a hurry. On separate occasions I’ve waited 45 minutes for two sandwiches. After getting home and looking at my to-go order, one of the sandwiches was completely wrong. It’s one thing to take forever making a sandwich, it’s another to get the wrong order at the end of the wait.

I come to this unique restaurant every couple of days because I enjoy the ambiance that is unique to this restaurant. The crew is awfuly cordial and skilfull. The service is certainly efficient. Most important, the food they prepare is great. I came often and I was always pleased. The cost is fair. I highly suggest this restaurant to to all.

This has become my go-to work-from-home spot. The staff is always friendly and the selection of baked good is AMAZING. Thankful to have a locally owned coffee shop so close to Oak Grove.

Excellent

Great place. Have been coming here for years. Started when I was in high school. Fast service. Love that your order at the counter and they bring the food out for you. It’s very cozy inside too.

Excellent food, great cold brew! I would like to see more iced tea options. However, what is really holding it back is cleanliness. The ceiling over the kitchen entrance and the area over the panini area is full of large dust balls and filth. Right in customer view. Clean it up and Id give it 4 stars.

Great Italian

Called in order. Told it would be 10-15 minutes. Arrived in 20. Waited for 30 additional minutes and when i finally went to the counter to check on my order, it had been sitting there for 15minutes and the reason I was given was that we didnt know where you went. Its only been here for 5minutes i never heard a name called. There was a name on the order. Nobody from the staff called or looked for me. When I got home, the order was incorrect. Will not be back.

Decided to go because of the great reviews, surprisingly disappointed with the chicken panini’s (one buffalo, one pesto). They use COLD CUT chicken not chicken breast. You gotta he kidding me, right? Plus they skimp out the serving size of the COLD CUT chicken. I’ll take my 8$ sandwich elsewhere.

Although the menu is not extensive the food is very tasty--sandwiches, salads and baked goods made in-house. Not surprisingly, there is also a large array of coffee and other drinks and friendly service. A nice place to meet a friend or do some studying or laptop work.

Always good friendly serviceScone - Lemon cranberry - best aroundMuffins heartySandwiches fresh and plentiful

The name didnt give me high hopes, but this is a good place. Very good sandwiches. Solid drinks.

I got to say it... the place, coffee, food is great however the kids working there always seem to have a attitude or something. My wife order a smoothie and you would think we ask if they could make a rocket ship or something 🤔🤨

Very comfortable atmosphere. Lot of people yet it doesnt feel crowded nor noisy. Great choices on the menu.

Really great cafe, such a good find in the Malden/Melrose area. I love their coffee and sandwiches. The only downside is that the wait can be a little long, but they do have an online ordering option which makes it more reasonable.In the summer, they put tables and chairs outside and it’s lovely sitting out there. They put out water for any dogs that join too :)

Excellent coffee. Very reasonably priced menu and wonderful space to meet, read or telecommute. Plenty of parking out back if spaces out front are filled.

Everything here is delicious. Creative paninis. Strong coffee. Get a breakfast sandwich here almost every week!

Tons of milk options which is great if you like playing around with that or you have a mixed group of dietary preferences. Super friendly people and great seating options with a good amount of outlets. Plus they have Harney and Sons tea!

Rude

Cozy and comfortable place. The mocha I had was a pretty good. It was a little loud in there though. Not the music but the other patrons.

Phenomenal breakfast sandwiches at a reasonable price, beats the hell out of Dunkin donuts. The honey mustard they use is so good. The coffee is solid and the staff is wicked friendly. My favorite morning stop.

“Fresh muffins” come out of a box and are also sold next day. If you ask if they’re fresh you’ll always be told “yes”... day old isn’t “fresh” and as a business owner he can either admit it’s not, or stop cutting corners.

Coffee and service was excellent. Muffins very fresh and great value. Venue very nice and comfortable

My local spot for a cup of coffee and bite on any cold New England Sunday. My boy loves reading the books in the cafe.

Jitters is a great place for lunch / breakfast. The owner cares about what he serves and gets high quality ingredients. The coffee is great and they offer nitro and cold-brewed coffee, in case youre in to that. Lots of people use the wifi and I see lots of people eating or sharing coffee together. I overheard the owner talking about why he put his tuna melt sandwich together the way he did. I was frankly amazed at the amount of thought and consideration that went in to it. Furthermore, it was one of the best tuna melts Ive had. Also, I stopped by once in the afternoon and asked for a latte with an extra shot of espresso (it was THAT kind of day). He asked if I wanted soy milk and I casually responded Sure!. He eyed me for a minute and asked me if I was sure, because it was kind of a different flavor and since I had asked for the extra shot of espresso he thought I probably needed it and he didnt want me to accidentally ruin a beverage I so clearly needed. How thoughtful! If he puts that kind of thought in to a tuna sandwich and a latte, I believe he carefully manages every aspect of the cafe. I dont go there enough! Full marks!

Tim, the owner, is a complete NUT, I heard him talking down to a girl he hired and the things he said were disgusting, Im surprised she didnt storm out. My sandwich, the Paninno, was awful! Unnecessary olive oil sprinkled on top of not-melted, cut-too-thick SLAB of mozzarella on top of a pesto and mayo-based tomato sauce. Turned a great vegetarian option into MAYO+tomato paste.... sloppy, and cheap. Even Starbucks offers a tomato, pesto, and mozzarella sandwich for cheaper with ACTUAL tomato. The iced coffee is day old hot coffee, just thrown in the bucket, I saw him do it. PLEASE avoid this place, all the owner does is cut corners. Hes a very mean person with overpriced, pedestrian sandwiches that I highly suggest you just go make at home. He pretends its all homemade when its really not. Tomato paste from a can + mayo = homemade tomato spread? I highly suggest the shoddy owner watch some Food Network, learn from the actual food industry professionals, and then try again when he knows what hes doing.

I really like this place. The lattes and sandwiches are super yummy. The WiFi just wasn’t working for me.

Great coffee, with fresh baked bagels and pastries. Highly recommend the Sergeant breakfast sandwich!

Great coffee, good food. Extremely helpful staff. Love this place

Food is always good and I love their cold brew. Great local spot and glad its here.

Good cafe to have some conversation or meetings. Usually uncrowded so you dont have to worry about a place to sit. Only tried a iced latte there and it was ok.