Clean, organized, helpful. I needed some advice on a display port cable adapter and got it quick. The staff was efficient and professional, and I am thankful for their help!

Joe the sales rep was great. Very informative and knew the product. Helped me buy a navigation system for my vehicle. Definitely an asset to Best Buy. Thanks Joe for everything.

Horrible service. Rude employees. Just an example of why these people will be out of work and replaced by online shopping. Had to ask three different people to open up a case and waited 30 minutes to get that case opened. Go to any other store but this one. Order online it will probably be faster waiting the day or two a lot less stressful as well.

This morning I stopped in to buy a 4k tv, and was greeted in the tv area by a young lady named Chase. Helped me find a tv subtle for my purpose, and within just minutes she set up a delivery date in 2 days with free delivery. She was very pleasant and professional. Thank You Chase.

It is nice and clean and many people to help out. Very competitive prices. They also have curbside delivery if you happen to have a van full of kids like me! 😉

Before you buy something online that you may regret, definitely stop by to talk to real people who are knowledgeable on the tech and can give you honest advice. Fairly competitive prices combined with seeing the product before it arrives at your door makes Best Buy one of the last stores I shop at.

Always friendly, go here anytime I want a quality electronic I can trust it coming from here. Employees always willing to help.

Looking for a basic Samsung car charger but they never have any in stock. Takes forever to get help with basic questions. Weve bought plenty from this store in the past. Support is great when you can get it. Basic big box retail, nothing stands out, good or bad.

Had great service from a worker here after not being able to actually contact a Bestbuy store directly which is nonsense.

Clerk looked right at us and said Ill be right back. He never came back. And nobody was there to talk to us about tv antennas. Were probably never coming back.

Hi priced, didnt have what I was looking for, and out of stock on everything I would have considered buying. Not to mention an item 2 months that was on sale is now listed with about a 30% lower REGULAR price than what I paid. I feel like they do that on purpose.

Aiden assisted us with our purchases. For only having worked there a month, he seemed very knowledgeable.

My wife has went to Best Buy to put a radio in her vehicle. She has made the an order in February and went in March 8. Everything was going great until she told me that Best Buy has charged her again for installation even though she already paid for it in her order. Not to mention the person who did the installation didn’t tell her she was being charged again. She tried to call Best Buy 1-888 number to get it situated, but they have given her the run around, putting her on hold for 30-40 minutes, and given her to people who can’t even help her. She called 5 times to fix it to the point she had enough and had to call her bank claims department to get her money back. What has happened that day could have been fix normally but it wasn’t do to unprofessional people. If you order or buy anything, make sure you check your bank account and make sure not an extra charge has been made. Please do better

The employee that helped us was great. He found us a fridge to fit in a small kitchen that still had lots of storage. He was knowledgeable about the products they carried. Highly recommend

I have always been a big fan of Best Buy and it had been a while since I last shopped there, but was very disappointed with what they had for inventory. I was hoping to purchase a laptop but the selection was extremely slim and what they did have for display was either way over-priced or complete junk. I guess as much as Id rather shop in a store and look at my product before purchasing, now I must go to the internet from home and just hope whatever I buy is as nice as the picture suggests.

My sister needed an actual Samsung charger and so we found one the price said $19.99 on the thing but it said $49.99 when it was rang up the guy went to check and fixed the price for us no problem. Great service!

Very great customer service they installed what I wanted and it sounds amazing thank you again second car you put a system in in two different locations! One in fdl not a store any more put In my 3 10 in mtx 7500!

Very good place to visit if your tech broken or has an issue. You can also buy tech parts for your PC and other electronics like phones and game consoles

I was able to quickly find what I was looking for. Staff was very helpful.

I came to best buy to get 1 item for my wifes birthday. I wanted a quick in and quick out. Wishful thinking. I waited and waited for assistance and finally had to find someone. An hour later i bought my item but only because it was sold out at my first destination. Always a problem at best buy with service. And they tried to sell me a credit card, no thank you!

Was able to find what I was looking for. Staff was on hand to help get it from the case.

Was in there today looking at remote starters for my car and they actually got me in right away and setup with one, very friendly staff and quick install, highly recommend

Okay me and my daughter go to get new phones and we were approved for Verizon phones.Great so Mya Baertlein didn’t give us any other options to purchase a phone she picked the phone okay.Mya spells my name last name wrong I go back to the store because I told her the bank probably wouldn’t approve purchase .Mya says ohh its okay mind you she’s considered to keep avoiding me and my situation.Mya says she has worked for Best Buy for 2years I can’t tell.So we go home trying to sit up phones Mya says we have insurance on both phones no had to return to Best Buy again.Only this time I want to talk to Supervisor Derek Felske he tells her in her ear she comes up to me and says Derek Felske will be 2hours before we can see him .So I say okay I’ll wait then here comes the store Assistant Manager Amanda saying overall we’re we satisfied no customer service no you just don’t sale a product to people without quality sales the product may be qua but the sales have to be quality too horrible never will return ever.👎👎 I know what happen here let’s just push these kind people out the door they won’t come back WOW but it’s okay 👍

Went to buy a simple land line phone and small alarm clock, anything under $30 were gone. Target, I was in and out with both in 15 minutes. Also the person helping me had to ask were the alarm clocks were! They will pay attention and assist you if youre there for a $1200 cellphone or $2000 computer

Nice clean store. Good service. They had what I had came for

Just like every other Best Buy… good place

Helpful service, delivered our item out to our car in less than a minute!

Very good. Austin was very proffesional and had the knowledge of the product I was interested in. The best experience I have had at any store in a long time.

People that work here need to be nice to customers and not have attitude.

Happy they were there.

I went in to pick up an online order. There was only one person working behind the register and there was a line. I took longer than I expected.

Great service especially from Computer and Tvs

I was happy with Best buy but not trying to get a hold of them on the phone to find out if they had the printer I was looking for in stock at their store in Menomonee falls. No one answered the phone call poor service on the line. Now I just hope my new printer arrives on the right day they expect it to be at my home.

Short staffed. Waited about 15 minutes until Manger helped. Had to go to another Best Buy to find what I needed.

Cant get any one to answer a question with out sighing up for some thing

Spent 3200 was a exciting trip!

No one ever approached useven after checking in at the front and asking for someone . Waited 40 min and we finally walked out.

Great service! A game was incorrectly labeled and they gave me that price. You dont see this kind of service these days but it was nice to see from a big box store. Ill be back.

Always have a great experience when I visit best buy staff is helpful and knowledgeable. Their Geek Squad help for computers is awesome..

Clean, well-lit and well stocked. Sales associates are helpful and not intrusive.

Product delivered on time and was notified when delivery would take place. Product has a screen marking on upper right, but does not interfere with viability.

Very happy with the service I received by Justin from Geek Squad. He was very helpful and patient with the situation.

Excellent service! We changed our mind on an appliance. When we came in the next day, Nick, the associate who originally helped us, remembered us immediately and helped us with our trade-in. We were very impressed. Very fast and super friendly.

Helpful and friendly staff makes this the place to go when you want to get some hands-on time with the latest technology. They do price matching too.I went there to recycle a couple of old televisions (they charge $25 apiece) and ended up having several fascinating conversations with the company’s surprisingly knowledgeable sales staff.Check it out!

Bought our new I3 Robot vacuum. Price was comparable to other retailers and online. Friendly staff and knowledgeable with answering our questions.

Always receive great service here. People are quite knowledgeable and listen to what you want and need. There are always extra services yes but Geeksquad services have saved me more money than not.

Not impressed with return policy.. 15 days for Samsung laptop that died on 17 day owning it.

Curbside pickup was excellent. I couldnt check in properly due to issues with my phone. The staff person used my telephone number to locate my order and retrieved it promptly.

This is the store to go to for any type of electronics that you need. This is my go-to store. The prices are reasonable you can catch the deals on their electronics. The employee that help me find what I needed was very informative about the items that I wanted to purchase and help me decide which product was best for me. Social distancing was in place, everyone in the store had their Mass on. Except for one thing the hand sanitizer that they had for the customers to use to apply to their hands was like water it wasnt really any good I dont know what was in it but it was watery so they need to improve on that other than that I will always go back to that store to shop.

Super clean bathroomsAmazing service and staff

Could be the worst customer experience ever. Feel free to reach out for details. Still cant reach anyone at the store. They never answer. If you schedule an appointment with the people online because you cant reach anyone at the store, they wont honor the appointment and make excuses like they guy doesnt work here and he didnt schedule enough time. Two different people both with the same routine. Both made it sound like it was my fault their scheduling people jacked up the way the installer thought their day should go down. Terrible service. I am still on hold. For the 4th time today. Still havent reached a person. Update: Austin the manager somehow found my number and called me. Same resolution. He must be the head trainer in charge there. Well uhhhhhh like who did you talk to?? Oh yea... they dont really work for us... its just like a hub or something. You are going to have to reschedule. Hire some grown folks to handle your business. Its no wonder they have closed brick and mortar stores in surrounding areas. Who wants to deal with this kind of mess? Any recommendations for an electronics installer that actually cares?

They were better. But the selections of what I was looking for was very limited.

I ordered a Christmas gift for my wife. Free delivery, or a 45 minute drive each way. With the estimated delivery date, I opted for delivery. Item actually arrived sooner than expected!Thanks Best Buy!

I love Best Buy everything was perfect

Best place to get all kinds of technology and the newest phones

Many helpful employees within a well lit store. Not afraid to say I dont know but well find out together. (but dont go on Black Friday )

It is never as good as buying online as far as Im concerned. Over priced, barely any selection and hard to find help even though theres a million staff.

The persons who attended us made me feel uncomfortable. I was buying.

2 customers in the store and 75 people working... its nice to give people jobs but, its nice to lower prices also.Ordered something online, didnt get what the picture or description stated. Maybe one of those 75 people could have checked that out.

Most people here are nice. They have an odd setup now, and need to update their fitbit display. Its just bad. I hurt my neck trying to get down low enough to see their watches, so I just went and got my wife a samsung smart watch from somewhere else. Im not sure how this place stays in business. They have like 2 or 3 workers to every customer, yet most of them are in a group in a couple places in the store hanging out talking. I guess dont have any issue with that, they immediately drop what theyre doing if I need help.

Bought another Google WiFi point for my home and they had one in stock. Used their curbside pickup though they also had indoor shopping also. Best Buy usually has what I need when it comes to electronics. Glad they are still around.

Great help .especially Geek squad

I love this best buy, has anything you could imagine (thats somewhat tech related), wonderful staff, and its always a joy coming here. Just walking in and looking around is an experience, and then not getting anything. Overall, would recommend 10 times out of 10.

Knowledgeable and customer friendly. My experiences have always left satisfied and happy and would shop here continuously.

To start the website showed improper stock and all they could say was sorry its correct on our end then proceeded to tell us another store had the item we needed. Sold us the item with the promise that the other store would have it. We finally got to the other store just for them to have given away the last of their stock, which we had already paid for one of the item. Dont let the employees talk you in to getting something from another store, if they dont have it there just walk out and find somewhere else.

The Salesperson BREE ( I am not sure if I spelled her name correctly...so sorry if I did) was VERY knowledgeable about the TVs. She made me comfortable picking one out that she recommended. Good job and you need to ask for a raise if you are like that with everyone 🌞😁. Everyone should get such service.Thank you very much and the TV is fabulous!!!!

Over priced products and mostly bad service. The employees seem more concerned about making a commission (if thats what they get) then taking care of the consumer. Dont like shopping here, but not many other choices when it comes to electronics. Do not recommended going here if you can help it

Great service and price

Customer service was very helpful with a warranty exchange.

There employees were very knowledgeable of their products. They did not pressure me into a real expensive product. He gave me a good product for what I wanted

The staff was very helpful. Only minus one star because shelves were very empty! Definitely order item to pick up later... then you will get what you want.

I love Best Buy. Nothing more to say.

The people in the computer area were very helpful. I purchased a hard drive and a CPU.

Ordered online, pulled into special parking, notified them which stall I was in & they arrived with my purchase very quickly. Way to avoid the Christmas crowds

Best Buy has large signs at their entrance saying that everyone in the store is required to wear a mask. They mean it. Unlike the retail store where I work, every employee and customer was wearing a mask properly. Not a single mouth or nose to be seen. Thanks to Best Buy for doing their part to end the catastrophe that is COVID-19 in Wisconsin right now. And Cheyenne treated me as if I were the best thing that happened to her all day, even though I was just there to return an item.

Goal was to purchase a home mesh network, I did a little research before I visited the store. The employees were all helpful and walked out with my purchase in less than 30 minutes.

Staff was friendly and knowledgeable, and got me in and out in less than 15 min.

No stock of ring products. Kinda disappointed.

Its a typical best buy. There are always deals on one of the things I want. It is a bit out of the way on a frontage road. If you are trying to find it, the turn you need to take is right next to the on ramp for highway 41.

If I could give 0 stars I would. Made an online order for curb side pickup this morning at 830am. Get to store at 10 when they open hoping it would be ready. Negative. Go inside to find multiple employees standing around and yet had to wait 20 minutes for a customer service rep to tell me the order is stuck online and we will cancel it. I had used my rewards coupon for the online order which was now lost. I ended up paying 90.00 for a 43.00 original purchase and zero help from management or customer service. Will never shop at Best Buy again.

They are limited with there ability to service items for repair. Even items they used to repair they dont any longer.

Nice store, good selection, hard to figure out how to check out

Staff were very helpful with my purchase.

Great price, great customers service.

Would have give a zero since that is how much help I got in 15 min. Of trying to find someone. Went to customer service desk, someone walked by me and didn’t even acknowledge me.

Employees seem very happy to be there, more than happy to assist u with whatever u need. Also if u want to just shop they dont pressure u with anything. Store very clean and organized, very easy to social distant.

These guys were awesome, staff is friendly and knowledgeable, just purchased a 70inch smart TV, they guided me the right way + I got the geek squad to back me up if needed💪💪💪

Really fast and friendly customer service experience.

Prices are a little higher than other stores but you get good service and selection.

Imagine trying to call an electronics store and theres no one who will PICK UP THE PHONE. Very DISAPPOINTING... good luck to anyone trying to call this place. 0 STARS

Great service 👏

Very helpful customer service. I was trying to decide on a Mesh Wi-Fi router and the associate was patient, understanding, and knowledgeable. No problems answering my numerous questions.

Samsung ear buds nice

The auto tech, Nick, at this location is dishonest and lied to me. He advised that I would have to pay for a half hour of labor to uninstall a product they had installed. However, according to the contract I was given by Geek Squad, there is a return and exchange policy that removes the product free of charge. Please read all your documentation carefully before believing what they tell you verbally.

Its nice to go see a person for technology to get your questions answered

Helpful and knowledgeable..No pressure to buy something.

Want to call in about an order you placed and that they cancelled on accident? Better be prepared to wait.. and wait... And then get absolutely nowhere because the staff doesnt know what customer service is. .An email stating I would be notified when my package arrived at the store never came to me.. Instead, just an email saying the order was cancelled due to not being picked up.. Why send an email stating ill be notified of its arrival if they do not notify me? So I dont trust them at their word?

Very clean very friendly staff. Everybody was wearing masks which I really appreciate and they were actually wearing them correctly which nowadays it seems like half the people dont know how to do. We all have to come together as a country and try and beat this thing!

Did a pickup order and they came out within 3 mins with a smile. Always professional.

Always good for your electronic needs. Also appliance items such as water filters