Storage Unit was great. Miciah was extremely helpful and provided great customer service!!!! i would definitely recommend this location.

This storage unit was vital to getting our house ready to sell and then move into our new house. The space provided was large and the climate control was stellar. Accessing the site was incredibly easy and I felt our items in storage was very secure and I felt very secure when on-site. When I moved out of the storage unit, the team automatically ended my rental agreement as they noticed immediately that the unit was emptied, cleaned, and lock was removed. I could not promote Life Storage enough, what a great experience!

Micah has has shown me great customer service....Very happy with his service...

Moving across the country is super stressful, but finding a place to store all our belongings was a weight off our shoulders. Life Storage in Mentor was incredibly helpful and flexible despite being almost at max capacity. Kelly was very friendly and helpful!!

HEATHER BROWN shouldnt be the district manager. She doesnt listen to what people say. A couple gets kicked out even before they register for an auction based on a phonecall these employees falsely made. Its crazy how there are cameras on the property, yet theres no time to review the footage to witness what actually happened. These employees should come clean and tell the truth. Only the guilty hide from the cameras. They are obviously guilty of lying.Let the HALES back in. They didnt do anything wrong.

A highly respected gentleman and woman, who have over 100 million views on YouTube, who are known for buying abandoned storage lockers to resell the items are also loved by their YouTube fans because of the lengths they go to reunite the memories that may be lost to families when storage lockers are sold at auction. Many times this happens because of death, drug addiction, auto accidents, eviction, hospitalization, etc. This is a mission for this couple.This facility and every Life Storage Facility in Ohio banned this couple from bidding on their lockers that are put up for sale. I have seen this couple restorage the lost love of family photos, the treasured keepsakes of dead relatives, valuable papers, etc. over and over again. They were banned because, although the storage facility films every thing on their premises, they don’t want to be filmed.I want to do business with a transparent company that isn’t afraid to be filmed. Check out What the Hales on for the 3/24/20 video.

Cost to much left for 2 years had rat poop all in it we didnt have rats mildew maybe good for a quick stroage but not a long storage

We used life storage to store someOf our furniture and boxes while we listed our house for sale. The employees are friendly and helpful. The units are clean and in great shape. I would recommend giving them a try if you need to store things.

I had a great experience at Life Storage in Mentor & would highly recommend! The space is clean and safe. The staff is kind, and easy to work with. Kelly & Heather went above & beyond to work with me & earn my business! I am grateful for such a wonderful experience. Thank you!

Having done business with this facility, and seeing how they treat there storage buyers I never will in the future do any business there.The Employees are rude to ccustomers and lie. After witnessing their behaviour towards buyers, It makes me sure I nor any of my family or friends will ever do business with this chain of Storage facilities again. Thee employees and district manager should all be fired for the lies I saw told by them.My friends and family spent thousands of dollars at your facilities in the past but never again.until they prove to us that the practices used at their facilities have been totally overhauled to reflect,Compassion,honestyand that we can count on fair treatment for all. Good day

Great place to store whatever you may have and very reasonable prices. Kelly at the front desk is very friendly and very Professional

Area manager, Heather rude and disrespectful to people. Unwilling to work to resolve conflict with former costumer and listen constructively to their concerns and discrimination.

Very disrespectful and rude to costumers and dont like to rent to people Moving and storing stuff for you till you get back to get it out. I took my stuff elsewhere.

Very rude and discriminating people. Take your money some where else. They dont want you to record auctions but They have signs and cameras on the property. What this company done to the Hales is tyrannical and hypocritical behavior.

Super friendly staff. Kelly and Karen are the best!!

Search for BANNED From Life Storage Abandoned Storage Unit AuctionsThis company illegally banned a guy.

Repeat customer. Kellys great..very friendly.

Associates are rude and unprofessional. Area manager is unprofessional. Shady business going on here.

Great customer service... Easy to access.. Pleasant

Great clean units. Fair pricing and friendly service. Will definitely use in the future.

Its a good place to store stuff. And they have really good people there they always help out too.

The young ladies were very helpful, accommodating, professional and courteous. They made a typically stressful experience very pleasant. Would highly recommend.

Always nice

Great location. Super secure! Highly recommend!

Highly recommend. Efficient and helpful. I also went here because I found it was the best bang for the buck! Karen and Kelly were easy to work with and talk to. I recommend working with them if you can.

Awesome place! Nice people.

Very nice, very helpful,,clean units

The service by Karen and Kelly was great. They made my transition from one unit to another quick and easy. They were so polite and kind. I loved their customer service. Thank you ladies! :)

Do not use this storage company. Every year they have continued to raise my prices. I have a 5x10 unit that started out at $85 a month and AGAIN received a letter talking about increased costs will put my new payment at almost $125 a month. EVERY YEAR they raise your payments by $7-8 a month. Make sure everyone asks their storage facility how often they raise their prices and make sure it is your contract.

Its convenient location for me but they have a lot of hidden costs and raised my rate $15 without warning, during holiday and covid!!

This self storage location is in a great area easy to get to very friendly staff. Kelly and Karen were very quick and helpful with everything I needed to know.

Gray experience. No issues what so ever. Very easy to use.

They are rude people especially Heather Brown

The staff is excellent. The place is clean and easily accessible! Awesome!

Kelly was so helpful. Prices are great! Cant go wrong with life storage!😁

Highly recommend this facility very clean kelly was helpful and answered all my questions

They were very helpful with helping me decide on the best option for moving boxes. Kelly went above and beyond by helping me out to my car with my purchase. I will definitely recommend to others and go back when I need storage or packing supplies.

Kelly at life storage is fantastic, highly recommend this storage facility. Come and store your life here!

Be careful.

SERVICE WITH A SMILE. Kelly is always very helpful and has all the answers to any of my questions! Would recommend renting a storage unit from MENTOR LIFE STORAGE anyday!!!

Great location and clean storage unit. Will use them again.

Great units. Had mine for almost 2 years and no issues. Prices could be better..

Thank you so much for your professional assistance. Kelly you sure took the stress out of moving and made it a one stop shopthank you

Extremely friendly staff Kelly and Karen answered all my questions promptly. I highly recommend this location for all your secure storage needs.

Kelly the store manager is very polite and helpful she extends her hand by offering discounts that fit customers needs and that was very appreciated

Easy rental process with Kelly. Very friendly and professional. Helped me find the right storage unit for my needs. Would recommend highly.

Long term customer. Great service. Never have had a problem.

Employees are great. Very courtesy. Been using this storage on and off. Never had any flood issues, then again I am only storing a car. I do notice when I stop by it gets very moist in storage. Not a big deal but I can see it being somewhat of an issue if storing boxes or exposed electronics ect. Also I live 5 miles away, cheapest place to get a unit big enough for a full size car out of the 20+ storage places I checked out.

Mentors life storage unit is a clean well maintained storage facility close to home and the staff is very friendly as well. 5 stars all the way. :)

Karen at the front desk was very helpful. I appreciate her help.

We checked into a storage unit for our band equipment and Kelly was very helpful. She showed us different sizes to see which would work better for us.

Not happy with this place. Brother been storing there for many months. He has been in va hospital in cleveland. So i went to make payment for him. Charging me 30 some dollars late fee. I dont have thst xtra money being on disability. Asked if could drop late fee.due to him being in hosptal. NO THEY WILL NOT. when you call there they never answer phone. Have went there during posted buisnesd hours and found sign on door be back. I was going to rent there when o clean out aunts condo to sell. Will never happen.also time to move brother out.

Will definitely use them again. Service was great. Didn’t have any surprises, and facility is very clean 👍👍

This store is always clean and well kept. Kelly is friendly and helpful. Would recommend to friends and family with confidence

Kelly was polite and professional. The facility was clean and accessable. I would definitely recommend to friends.

Looked at the facility, Kelly was very friendly and helpful, answering all our questions.

Kelly was great - signed us up with a unit quick & easy. Best rate in town, too. So far no issues!

Nice people clean facilities I would recommend to anyone

Great experience!! Office staff was super nice.

Easy and convenient

Great service everyone is positive friendly and nice!

Great prices, best I found around. Clean facility, great employees.

Basic place. Nothing special

Was straight forward no hassle

Dont store your stuff here. This place floods and if you dont carry flood insurance you out of luck. The insurance company they force you to buy in to is Bader Insurance. They cover nothing. If you read the fine print you will see. If you place is broke in to and the lock is missing your not even covered.

Awesome people who work there. Facility very clean. Where very helpful. Thanks Kelly and karen

Its fine. A regular storage place.

Great customer service! Always very helpful and polite!

Repeat customer. Thinking about coming back. Great customer service

Outstanding office personal.. very friendly and helpful.

Great store great service!

Friendly people. Convenient. Worked well for my needs. Kelly was great!

Pleasure dealing with the staff. Affordable prices too!

I stopped in to inquire about a unit. Kelly was extremly professional and very helpful. Waiting for right size to become available.

The place is nice. My stuff feels secure and the staff was super helpful.

Great customer service and facilitiy/security.

Kelly (manager) is very helpful and kind.

Love the place! Clean and safe

Amid the pandemic and businesses struggling to make it and Americans losing jobs, they decide to increase rent.

Very easy and pleasant to rent a unit. Staff is very friendly and the rates are lower than the others.

Great customer service! Always pleasant!

Kelly was great thank you!

This place is great. Would recommend to anyone.

Have two units and the service is fantastic.

The worker is very nice she helped me with everything I was in and out in no time great experience

They did great! Highly recomend!

Great service great people

Very nice staff and very clean.

Kelly & Karen are great!

Great place great staff!

Kelly was very helpful and answered all my questions. It was a pleasure having her help me.

Very easier to move in and Kelly was awesome

Great experience for my first time renting!

Very nice and friendly.

Great place very safe!

Thank you for all the help! Great customer service!

Clean facility the landscaping is beautiful!

Great friendly service!

Management is horribly rude to their customers and they tell lies in a public venue about their customers too. Prospective customers should run from this business like their hair is on fire. Youve been warned!

Nice people to work with!