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Starbucks
1613 Southlake Mall Dr, Merrillville, IN 46410, United States
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Starbucks
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Ro
Review №1

Are usually have good experiences here, but not today. It took three attempts to get my coffee correct the first one was made wrong the second one was made with coffee that hadn’t been heated in the last half hour, the third one was finally hot. Then the blueberry scone was completely stale by the time I realized that I was already gone not worth my time going back or ever again

Da
Review №2

This staff was so friendly! i was just traveling through town but i would def stop at this location again. very clean appearance & nice staff

AS
Review №3

Service was good, staff was friendly. Never got my order wrong.

Ch
Review №4

Ordered a double smoked bacon sandwich and a cold brew from my mobile app. Was expected to be complete at approx 6:52am at approx 6:55 i arrived and after over 10 minutes of waiting I had to leave and go to work. There were 5 employees, 1 customer at the register and 1 customer sitting. I tried to get the attention of the nearest employee making drinks who either had an ear bud in or theyve really changed their headset game. She completely ignored me. And the others basically anytime I tried to make eye contact and say something would turn and walk away. This is not the 1st time theyve missed my sandwich but this is 1st time they were this dismissive and the worst part is the tag for the sandwich was there on a bag. Just no sandwich and no customer service.

He
Review №5

I order a tea through the drive thru. The line was long, but they moved people along quickly. The barista was friendly, and my tea was delicious!

Ha
Review №6

This Starbucks is usually good but lately the staff hasnt been the greatest. I understand it gets very busy, especially in the morning but some of the employees ignore you if you have a mobile order. I usually put an order in about 30 minutes before I get there and I go inside to pick it up. Once inside, the to-go orders are blocked by the protective Plexiglas so there is no way to grab your order, they have to give it to you. So when the employees can see your waiting and ignore you, it takes away the point of even ordering ahead. Wish they cared a bit more :/

Al
Review №7

I love Starbucks. The staff was super friendly here, but the bathroom was disgusting and the wait was long. My husbands shaken espresso didnt taste like the multiple weve had before. This location definitely has room for improvement!

Mi
Review №8

Enjoyed my coffee! Someone paid for me and I paid it forward.

Br
Review №9

I work near this starbucks and always have large complicated orders for my staff. This team is always working hard and always trying to get orders out as quickly and effectively as possible. Lisa is such an AMAZING worker and she shows so much kindness even on days where I see customers being rude to the whole staff. Its awful. Yet, there she is, always smiling and pushing on. I cannot stress how much they aid in a positive morning for me and my whole team, regardless of how many people treat them poorly. GIVE LISA A RAISE!

Ki
Review №10

Not one of my favorite starbucks but its okay they are quick in service and have a friendly staff. I gave them a whole star for how fast they are!

R.
Review №11

Syrup with a dash of coffee for $5. Iced? Well I hope you like ice cause youre gonna get 7/3 of the cup filled with ice. The people are sweet though. :D

Re
Review №12

The staff was very friendly even though they had a very long line of cars. At least 20 was lined up. We still managed to get through that long line in under 30 minutes (which to us wasnt bad at all). I wish Starbucks corporate would do something for the drive thru staff. They put up with so much!

Er
Review №13

This Starbucks needs a good cleaning but service was great

Sa
Review №14

Order was wrong. And the bathroom was worse than a bus station. The whole place had garbage everywhere on the floor, around the seating areas actually. No napkins either. Staff were pleasant.

Ri
Review №15

Great quick place off the highway. Clean and friendly.

Ja
Review №16

Great pumpkin bread and I love the Mango Dragonfruit Refresher drink! My favorite!!Only comment, used the restroom there was no toilet paper so I reported this and they took care of that right away.

Da
Review №17

Currently 30 minutes in their drive thru . I would give zero stars if allowed

Do
Review №18

I usually order a hot matcha, service is quick and they make just right every time.

Al
Review №19

Great service as always! Even being completely swamped with customers all drinks were perfect and quickly made! Starbucks never disappoints!!

du
Review №20

Everything was very good service and coffee.

Mi
Review №21

Overall the drinks were good quality but they gave us the wrong size and refused to adjust the cost. I didnt argue or make a big deal but I did let then know that they misheard me. We paid for the larger size and went about our business. Next time it would be nice to get what we ordered.

Jo
Review №22

Amazingggg very fast and professional.. so fantabulous

Ga
Review №23

Going through the drive thru, why cant they give people straws and napkins?! Seriously?! SMH

Sa
Review №24

Everyone is nice here . Great place if you want a 3.16$ cup of coffee that tastes like paper .

Ca
Review №25

The drive thru was pretty quick and my drink was good.

Jo
Review №26

Always perfect drinks from this location.

C.
Review №27

My frappuccino was made to my liking and it tastes good!!!

Sc
Review №28

Highly over rated. And over priced. Coffee not even hot. Faupachino was like chocolate milk.

Tr
Review №29

I got the marker grande and it was wonderful like always

Ly
Review №30

Fast and friendly service!

Al
Review №31

It was good busy

Ma
Review №32

Lisa fixed my drink with great service. Recommend.

Be
Review №33

Coffee was good but the cup wasnt even full

Ta
Review №34

The drinks were ok, the customer service could use some help at this location, and the wait was through the roof! I understand being busy. But this one was a bit slow.

Ni
Review №35

Friendly staff helped my fiance get her free birthday beverage!

A
Review №36

Drive thru was fast. Courteous Staff. Great Job..

Ch
Review №37

Quick, delicious, excellent service. Great place to eat! It is the perfect place to have a light meal.

Ta
Review №38

Starbucks was a nice little place to stop for a coffee, latte, or a cup of cocoa. The store was small, but cozy. They were handicapped accessible both entrance and restrooms. They have 2 large genderless restrooms. There is plenty of free on site parking which is off the main boulevard. The location is visible from traffic and easy to access. I wouldnt mind going again. The only reason I rated it three stars is because my cappuccino was only half full which was ordered as a medium, and mostly foam topping. They did remake it however, after I decided to bring it to their attention. I just felt that a customer should not have to request a medium drink and receive a small drink and still be charged for the medium drink. Other than that, it was a nice place, the workers were courteous and prompt.

Mi
Review №39

Not very friendly.. Was fast service though.

Me
Review №40

Love them😘 love Holiday time at Starbucks

Na
Review №41

Ordered ahead on the app & still waited 14 minutes past estimated time

Ha
Review №42

Love starbucks as always but stopped at this location one morning for my daughters 14th bday to get her favorite drink and we as customers seemed to be an inconvenience for the couple employees that waited on us!Might I add ... We ordered Nothing special.. just normal on the menu drinks!

Je
Review №43

So convenient and fast!!

Do
Review №44

First time I ever waited 10 minutes for a normal cup of coffee to be poured. Had to wait for all the mobile orders and drive thru line getting their foo foo drinks

Ja
Review №45

Always a quick stop and good coffee

Da
Review №46

Very very slow, you cant order ahead, you cant order inside and the drive thru is so slow. Might be worth taking the trip down the street to other two locations nearby

Li
Review №47

Service was ok, order taker was a little hyper; no Ethiopian coffee.

Ro
Review №48

Werent properly stocked, disappointing

Ch
Review №49

Very good service!

Mi
Review №50

They are friendly but everytime I go through the drive thru,I am waiting in line for 15 to 20 minutes.My drink was yummy,Iced Matcha Green Tea Latte

Ke
Review №51

You can count on Starbucks for a consistently good cup of Java!!

Sa
Review №52

This Starbucks is super slow. Even when you order ahead you wait in line forever.

Hi
Review №53

Everything we ordered was very good!

Ne
Review №54

Asked for decaffeinated coffee at 6:00 p.m.. They refused to make it. Really???!! Called corporate.

He
Review №55

No dark roast at 6pm. Ok. But really... you take BOTH restrooms out of service to clean at the same time? So... got my medium roast instead and drove up to the gas station to take a whiz.

Ti
Review №56

While I was in a carpool we stopped here. I thought it was unnecessary that my friends mocha latte had to be made 3 times before the order was correct. Asked for no whip cream...whip was given two times.

Ol
Review №57

Always have a great experience at this Starbucks! Drive through is quick and friendly! Inside is clean and organized. Very fun environment!

Pe
Review №58

I have never been in Starbucks before. This place is perfect for meeting with my ASL tutor. Friendly staff, comfortable.

Me
Review №59

Its starbucks

ch
Review №60

Moving pretty fast these days

iv
Review №61

Really love the holiday drinks around this time. Had an awesome experience here though. My order wasnt correct and when I spoke to the Manager on duty. No questions asked was willing to correct any issues right away. Great people work here and deserve some recognition or a raise.

Je
Review №62

The number one reason this is my favorite location is the staff! They are great wonderful people. I have never had a bad experience here. Coffee and food is always spot on. The store is organized and clean.

mi
Review №63

Kind people, helpful with guidance on the apps userbase and very patient when taking my order. 💗

Ja
Review №64

Worst customer service ever I called from the hotel asked if I could walk over they said they’re open I get there they’re not open then they’re rude to me when I called them and ask them what’s happening do you self a favor and go somewhere else where they have nice people

Sh
Review №65

Service is always great here! They are courteous, polite, and seem eager to take your order! Kudos

Bu
Review №66

Horrible place... waited 45 minutes for a cup of coffee

Je
Review №67

Do the Best to keep line movin!

pr
Review №68

Brittney was amazing and brightened my day right after dealing with a rude person walking into the shop. Brittney, if you read this, you’re awesome! Keep being you!

Da
Review №69

Standard Starbucks experience.

My
Review №70

This is the best location in the area. I always drive to this one and bypass others because the crew is AWESOME and make my day with the wonderful attitudes! But their menu is not updated when they out of product.

KE
Review №71

Great service

Je
Review №72

Love my Starbucks

An
Review №73

The worst Starbucks location Ive ever been to. Baristas are to slow, they could never take 100 cash unless a manager is available to break. On top of that everyone I have encountered so far just be so serious, like they dont like their job. I wont be visiting this location anymore, my drinks ALWAYS taste disgusting. I spend to much at Starbucks to get plain customer appreciation. This must be a franchise, Just T-E-R-R-I-B-L-E-!!! Please RETRAIN, this Starbucks is closer to me.

Ja
Review №74

Easily the slowest and worse Starbucks I’ve ever been to.

Je
Review №75

Always makes the customers feel welcome. Never had a bad experience at this location. The woman who helped me up front (I believe the name was wynona) was very friendly and made my day!

Ke
Review №76

The quality of service is exceptional. Theyre quick to see that your order is finished with speed and accuracy.

Du
Review №77

Waiting 15 minutes for someone to give basic brew coffee

Da
Review №78

Very busy place on an early Sunday afternoon. A little bit noisy because of the noise from the grinders and the mixers. I had to wait a little longer before someone took my order because workers were busy making drinks but they were overall courteous. It was hard to talk on the phone even with my earbuds on.

As
Review №79

Nice place

Ly
Review №80

Completely safe no contact policy followed! Loved it!

An
Review №81

Just came in as we were driving back to Chicago, the morning staff is fantastic! Super friendly, would surely return for the customer service. The ladies truly are a gem.

Ch
Review №82

Realized after I left that my coffee was only 60% full. If I pay $5+ for a coffee then I should at least get the whole coffee! I could expect that from maybe McDonalds because their coffee is $1 and their main focus is food. Come on Starbucks! You are a COFFEEHOUSE! I think you need to train your employees better.......

Ka
Review №83

This Starbucks by the mall is always busy, but they always get my order right and timeley. I appreciate the employees hard work!

Ma
Review №84

The employees go above and beyond to help their customers! Very clean and friendly.

Wa
Review №85

The evening shift was spot on with my white chocolate mocha an latte.be surprised by how often a simple mocha is made horribly at different locations.so good job guys.keep it up.;)

Ke
Review №86

Love the service

Ch
Review №87

Great staff. Love the drinks and food

Am
Review №88

Awesome as usual

Io
Review №89

Great service!!

Ri
Review №90

Best made cappuccinos! A date met me there where we spent a nice hour chatting and drinking coffee. Nice service and comfortable setting.

La
Review №91

When I went to the Starbucks yesterday it was great. However on my visit earlier today I had an unpleasant experience. When I went through the drive-through, it was incredibly slow. There were one or two cars in front of us. We thought maybe it was because they had ordered a lot and thought nothing of it. Then when we got to the window the people making our drinks were taking their time. One lady adjusted her bra strap, and then started filing her nails. It took a while and when we finally got our drinks they tasted terrible.

Ar
Review №92

Our barista was amazing! She was patient as my 9 year old try to decide what she wanted to try today. Unfortunately they were out of stock for the sandwiches we initially went for but the barista found one similar to it and gave it to us free. I would definitely recommend this location as well as visit again.

Gi
Review №93

Ordered decaf. Got regular. Really bad for certain people!

Ka
Review №94

I waited 30 minutes in the drive thru, with 4 cars behind me. I get up to the window and they kindly apologize and told me they were only serving black coffee and tea at the moment.

Jo
Review №95

Starbucks the good stuff when I think about Starbucks you think about coffee mocha I lattes hot tea Ice-T breakfast a nice place to sit and chat free Wi-Fi

Qu
Review №96

Just left here. Giving 2 stars because the drink wasnt bad but it definitely doesnt taste the same as when I make it. I order a MDR with GU no water and when I got my drink the lid had brown stuff on it. Will insert pictures. Also upon entering I noticed that the urn lights were blinking, which would mean they were expired...both the like and the Dark roast. It was either that reason or they dont change out the urns and brew fresh coffee into old coffee.

Mr
Review №97

The young man who took my order in the drive through was polite today but my two previous visits were unpleasant. My first visit while visiting from AZ, they ignored me and I was the only one in line. And while going through the drive-thru the young lady was a bit argumentative. I am a loyal customer because the Starbucks in Maricopa, Arizona are so nice!

Ch
Review №98

Love this place! Im a student and a mom and I always start my morning off with their coffee because its absolutely amazing and delicious.

Al
Review №99

Friendly service, sandwiches were great. They could have used more help

Jo
Review №100

Line went quick. Employees are great

Information
100 Photos
100 Comments
4.2 Rating
  • Address:1613 Southlake Mall Dr, Merrillville, IN 46410, United States
  • Site:https://starbucks.com/store-locator/store/17718/
  • Phone:+1 219-791-0620
Categories
  • Coffee shop
  • Breakfast restaurant
  • Cafe
  • Coffee store
  • Espresso bar
  • Internet cafe
Working hours
  • Monday:5AM–8PM
  • Tuesday:5AM–8PM
  • Wednesday:5AM–8PM
  • Thursday:5AM–8PM
  • Friday:5AM–8PM
  • Saturday:5AM–8PM
  • Sunday:5AM–8PM
Service options
  • Outdoor seating:Yes
  • Delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Fast service:Yes
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Coffee:Yes
  • Prepared foods:Yes
  • Quick bite:Yes
Dining options
  • Breakfast:Yes
  • Dessert:Yes
Amenities
  • Restroom:Yes
Atmosphere
  • Casual:Yes
  • Cozy:Yes
Crowd
  • College students:Yes
  • Groups:Yes
  • Tourists:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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