What a Great supply store !!!! The staffing really go out of their way to help you and meet your needs…

This company is a joke. ZERO customer service. I was bounced around and put on hold for 15 minutes before giving up. I then called another CPAP supplier and was taken care of immediately by a cheerful and very helpful lady. The leaders of this company should be ashamed to accept a paycheck. Maybe consider sending yourselves to Disney customer service training when it opens up again.P.S. Dont bother sending me the no one really cares canned response everyone else has received.

They no longer have “loaners”. If one takes their cpap in to be worked on if you want to get one to use while that is being fixed one has to buy it. That’s $2,000+ dollars.Then I tried to call to make an appointment. I was going to be on hold for 35 - 40 minutes. I chose to use the call back. Within 3 minutes my phone rand and there was a recording “theService reps are busy helping others and will be with you shortly”. I sat on hold for 15 minutes and hung up.What the hell! Don’t call back untilThe rep is actually available. I didn’t want to be on hold for that long. I had other things I needed to do with that time.

This is the absolute worst company I have ever worked with. The order shipped late as well as being incomplete. Then to add insult to injury after customer service acknowledged their mistake, they promised to ship the corrected order, but later canceled the order without notifying me. Then when I called and requested a supervisor, the rep placed me on hold repeatedly for quite some time. I will never do business with this company again, and will share my experience with the referring company. Worst service ever.5-30-2019 FOLLOW UPThe stated reason for deleting my order without letting me know is because, as claimed by a phone service rep to my care manager, that the company does not do business in Illinois. They do business with Mexico, and one other state that I have forgotten the name of. As stated, this was told to my care manager. This, of course, after the company delivered the first wrong order TO ILLINOIS.Then on 5-29-2019, a customer service rep left a message asking me to call about the follow up order that was supposed to correct the first order. Why call me?One, they canceled the corrected order without notice to me, so technically, there is no order to discuss, andTwo, they dont do business in Illinois, so technically, they should NOT be calling me as I am not in their service area, so I am not a serviceable customer, SO WHAT WAS THE PURPOSE OF THE CALL?Also, please note that in several of the previous reviews, they gave the same standard copy/paste reply. The responses are not even custom tailored to address the various issue(s). They simply ask for more information about the problem experienced ( Which should have already been noted in the customers file by either the regular customer service reps, or the escalation resolution team), and they are requesting personal information that they should already have. That is both scary and sad at the same time.As an MBA degree holder, I see tons that is wrong with this company, apart from what I have already mentioned, from their poorly trained customer service reps, to their woefully inadequate computer systems that most likely dont communicate with each other, and their extremely inadequate almost non-existent problem resolution escalation system.As previously stated, this is the WORST company I have *EVER* dealt with. I am shocked that they are still in business.

I have been a client since 2009! I worked exclusively with the Merrillville office for years and have always been happy with their customer service. The Merrillville office knows customer service. Apria has automated their business, customer service is no longer their focus. They do not update customer information, charge closed accounts, send the wrong equipment and charge then for both replaced and wrong equipment. If you are looking for reliable fair cutomer service, shop elsewhere sadly service is not a product Apria offers.

Was told to give credit card on file and they wouldnt bill me at ALL for anything. They told me my insurance covered EVERYTHING... well went to check my account today and they took out 290 without telling me anything!!! No letter no call no nothing.

4 stars for the Merrillville ofice only. Billing dept located in the Philippines said I owed $193 from Jan..even though I paid my account in full in Feb. for almost $400. After going around and around not getting anywhere I made one phone call to the Merrillville office and Heidi took care of everything instantly.The Merrillville office is the only reson Im not leaving, yet.

It’s sad when you see a company get terrible reviews, it’s even more sad when you agree with them. When you’ve dealt with another company in the industry before it’s not hard to know when the level of service you are getting is mediocre! It’s everything from the customer service to the actual machines!

Terrible company. Sent me to collections bc their payment system didnt link my payment to my account. Took me a long time to figure this out. Ended up just working with the collection agency because they had better customer service.

Maybe the worst company Ive ever dealt with, certainly the worst healthcare related business.The equipment was for my daughter so I am grateful I have the assertiveness to recognize a bad thing and do something about it. I wonder and fear how many elderly people Apria has made worry and taken advantage of.Its not that the right hand doesnt know what the left hand is doing. Its that it doesnt care. Ive had to argue to get the right equipment, theyve lost physician scripts and our insurance companys nurse has had to argue with them as well.Terrible. Please do not patronize them, youll regret it.

My mother has been having issues for months with a CPAP machine mask that she received through them. She hasn’t been able to use it, and they said it is her fault and there is nothing wrong despite never taking the time to see my mother. So now, he insurance is not willing to cover it since she is unable to use it. Once they get your money, customer service and human decency goes out the window.

Horrible horrible place.... billed me for cpap machine and I never recd a bill only a text message saying I owed over 1000 dollars and the practice is not to resubmit. who does that?!!! scammers..... they can have the stupid machine back only i wouldnt know where to send it because the phone wait time are in excess of 25 minutes!!!!!!!! how can companies even keep going doing c rap like this. minus 5 stars

Routinely send me the wrong equipment for my CPAP and customer service itself is woefully slow. I am going to see if Lincare is any better, cant be any worse.

Speak American fools.. Apria healthcare outsources customer service to people who cannot speak our language.. I originally got my equiptment from them due their locality as a local buisiness. Now all I can talk to is some fool 5 or 6 timezones away..

Inept is being too kind and one star is too many! Stay away! Financial/billing/insurance handling is a joke! Made an appointment to pick up ordered equipment and supplies...it took well over an hour for them to pack the order after I got there...yet I still had missing equipment. The left hand doesnt know what the right is doing. Failed to respond to questions from my insurance provider and attempted to stick me with the bill one year later. This operation is destined for a class-action lawsuit!!! Take your business anywhere but here!!!

Read the contract before you sign they will bill your credit card for anything after you pay the full amount also check with your insurance before they bill they want to rent the machine which cause more money then if you can buy out right alot cheaper to buy if insurance allow then there no contract.

Id give 0 stars if I could. First off my order for a cpap machine was sent to them in early December and machine came in around beginning of March. It was hell getting ajokd of company to get the machine. Had to go to dr office to get address. After 3 days of use I found the machine to be defective and called in. Was told a tech would come out 3-12, if not just wait for the call. Well its 3-22 I took it back and tried to let them know the issue to help with further issues for others. The lady didnt even consider it, didnt even face me and just tended to other things like straightening her desk. Very unprofessional and horrible service all around.

Been frustrating working with Apria, doctors office and sleep study since June. Moved on past headquarters office who mislead and misinformed for weeks if not months. Went right over to local Merrillville office and was taken under wing of a Dawn who tied up all the loose ends and processed my machine to me same day. Will wonders never ceased. This location 5 stars and corporate 1 or 2 at best.

Customer service is AWFUL!!

Worse service ever not provided. Good luck talking to a live person without waiting on hold for 30 minutes or longer. You will NOT be talking to anyone local.

They have no idea how to handle their financials been fighting with a collection agency about bills that were paid in 2016 apria has no idea why i owe them money but theyre pretty sure i do this place is a joke

Very poor Customer relations does very little to help with issuse refuses tomake sure u have what u need

Very poor patient relation care and concerns. We also had a lot of problems with the equipment and replacement of needed suplices.

Spoke to a woman i cant recall her name but I was very disappointed. she seemed like she was just miserable. not to mention i did not even get my equip. horrible.

Outsourcing your call center makes dealing with this company hellish. Stay away.

Seriously incompetent. Two separate patients, both orders were screwed up. I confirmed with the individual on the phone 3 times and they still sent the wrong facemax both times.

The worst place ever. Representatives are not help and do not listen to you. I paid with a check and it took them 3 months to cash the check. I will never go back here again. Horrible service.

I can tell you their billing practices are inept. I am considering returning my cpap machine and all of its attachments. They have bilked my insurance for several thousands and also tried billing me for the same amounts.GO WITH FITZGERALD.

Agree with reviews Ive read, wish medicare had another company to use

I only have them due to them being an insurance provider. horrible to contact.

Poor service. Respiratory Therapist was unsympathetic and seemed put out by my questions and concerns about my Cpap machine. Customer service representatives are difficult to understand.

Too bad there isnt a negative star when you call there so called merrillville number you get different countries after two failed attempts to get C- pap supplies I asked who and where I am talking to Ive been told the Philippines and Lebanon when I requested to speak to someone from the USA Ive been questioned why and then been given another person from yet another country after all this it has been over 3 1/2 weeks and still no supplies ! I will never recommend any of my patients to them for their respiratory supplies

Absolutely a nightmare to work with.