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Wireless Toyz Mesa
1130 W University Dr #112, Mesa, AZ 85201, United States
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Wireless Toyz Mesa
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Ch
Review №1

Make your life easier and just bring cash. They seem to have a problem running credit cards or debit cards. If you are looking for phone accessories such as cases for older model phones you can find them here.

To
Review №2

These guys went above and beyond to help me with my issues! Really the best phone store Ive ever been to!! They werent worried about commissions or making the sale they were worried about customer satisfaction and overall happiness!! Plus they have amazing deals and when I came up a little short on cash they waved my activation fee just to help out! Anytime I have any questions concerns or need any info on anything electronic I either stop by or give them a call and they always remember new and my name plugs if they dont have the answer theyll go out of there easy to figure it out!! If your local I really suggest you stop in and check them out, you wont be disappointed I guarantee it!!!!

Jo
Review №3

Great costumer service and very friendly nice environment the worker there answered all my questions and also worked very good I appreciate everything and would consider coming here

Gw
Review №4

They are very patient with this totally Tech inept cell phone user who has to come back frequently to learn how to use her phone. I love them to death. Especially Armando. Gavin is great to.

Ja
Review №5

I absolutely love this store! Beyond impressed! I always come here all the way here due to their amazing customer service, you feel very welcomed and valued here! I want to thank 3 employees, 1 I don’t know her name but she has a beautiful accent, I also want to thank Gavin and Hasib for such a pleasant experience! You guys rock and I’ll recommend you guys to all my friends! Always coming here from now and on!!! Thank you!!! ❤️❤️

Ar
Review №6

Horrible customer service, I was hoping to get a great deal from them since I herd many good things from my friends but turns out that the previous employees that used to work there, no longer work there. because I asked my friends who were the employees that helped them and described to me how they look and I asked if they work there and they said no. The short girl with long hair acted like she didnt care and didnt even try to help and stayed in the back desk. She could of at least came to the front of the counter to talk to me about the phones and plans they had but instead she stayed there playing on her phone. What kind of business is this, like really, not joking. Luckily the Metro store across street gave me a very good deal and I would recommend everyone to go there. I also did some research and found out that Wireless Toyz is a franchise and I herd many bad things about going to stores that are franchise so honestly its a waste of time going there. The store was a mess too. It looked like the employees were just chilling there stuffing there mouth with food. Do they not have a break room or at least they can try to stay clean. The area was kinda sloppy in general. The Metro store next door was clean and professional looking. I will never step foot into that store again.

Sa
Review №7

Ive came to this store the last 6 months and they have been very helpful with tons! I reccomend everyone come to this location, and send everyone this way! Very kind, professional and friendly staff.. Affordable and clean. Ill defiantly be returning as a regular as long as this store is open.

Co
Review №8

I have had the best customer service Ive had in a long time. I would suggest if you need a phone come here they will definitely make you happy and get you what you want. Also they have a punch system that after you make a payment a certain amount of times you get a free accessory of your choice.

Mu
Review №9

Gavin was an awesome help, he worked with me on the price and gave me a great deal on 2 phones! Everyone was polite and did everything they could to get me 2 phones at a price I could afford! Definitely will be doing all my phone business here!

Ch
Review №10

Amazing store, and great customer service. Cheap cases compared to the other stores and even cheaper phone. Armando, who set up my phones even helped me recover my old email and was very straightforward, didn’t feel like I was being cheated and I knew what I was paying for.

Wa
Review №11

The prices were a little more than i wanted to spend but the customer service was top notch. Cecilia was extremely helpful thoroughly explaining all our options and helping us decide on the best phone that suited our needs. Thanks

Je
Review №12

I came into this store the other day because I had been needing a prepaid phone for my work and the girl behind the counter, Edelia, was so helpful! She kept making sure I had everything I needed and by the end I was totally satisfied. Giver her a raise! I will definitely be telling my friends to come here. Keep up the good work guys we need more customer service reps like this!

As
Review №13

Yesterday was my first time at this store, and it was one of the most positive customer service experiences I’ve had. The girl who helped me, Cecilia, did a great job and had an awesome attitude. Will definitely be coming back again!

Sa
Review №14

Great help, very nice to talk with. Very informative on the phone plans.

Af
Review №15

Under new management. New management refused service to people having a medical disability.

Ma
Review №16

Great Service! Great Prices! They spent 3 hrs with me and explained all the features of the iPhone I purchased. Thanks a million!!!

Na
Review №17

Pretty cool I was able to pick my TV up from here since I was not home to receive my Amazon package.

St
Review №18

Great place, excellent customer service. Go see the manager, his name is Gavin, Hes provides an A ➕ customer service to every single customer. The girls are also excellent, especially for Elia. I will definitely do business with them again.⭐⭐⭐⭐⭐

Ke
Review №19

They are very Knowledgeable. Very good staff. I recommend this location to go to.Thanks again !!!

Da
Review №20

This place was amazing! So very helpful and gave me many amazing options that fit my budget! :) Gavin was very intelligent, friendly, helpful, and an amazing store employee that just made my day and got me into a brand new phone when I didnt think it was possible at the time with my budget. He worked well with me and is very knowledgeable and confident! Thanks so very much wireless toyz!!!! I will definantly be coming back in the future for my new wireless toyz endeavors!!!! Would also recommend to family and friends as being one of the friendliest, knowledgeable, and best places to meet your wireless needs! :) Again thx!Sincerely,A Happy Customer!!! :)

Cr
Review №21

Ive been coming to this wireless toys for 3 years now. And have always had amazing customer service and great deals on phones and accessories. Definitely recommend to people who need affordable phones and plans.

Do
Review №22

Great customer service all employees greeted me as I walked in and provided me with the best deals defiantly recommend this store! Will be doing further business with them

Am
Review №23

Can I just say amazing! Was having trouble with my insurance claim it got denied :( so I was going to be stuck with no phone Kendra than repaired it! Though it was very damaged and some small error occurred with the phone she still got it to work she gave me a free screen protector! I’m amazed with this team I’ve taken about 2 repairs here since and always a great job.

Ap
Review №24

I have been using this particular wireless toys for my phone service for a while now. The other day I had a tragedy in the family as my phone went for a swim in the salt river and I was forced to replace my phone. Illyah was more than helpful. I definitely recommend this location.

Ry
Review №25

Everytime I walk in this place to get my packages the clerks argue over whos going to serve me. I asked the guy about it, he says its just a thing him and his coworkers do. I dont like it, makes me feel uncomfortable and have changed this from my UPS access point because of it.

Dw
Review №26

Great place with smart and friendly people. Helped me and my family out a lot.

Mu
Review №27

Went there to get a Sim adapter for a friend. These small shops, I feel, are better at personalized experiences, even though it takes more time. But its worth it because they solve your problem.

Ch
Review №28

Really great service! Great place to get a new phone!😊

El
Review №29

Service was great - very helpful and knowledgable staff

am
Review №30

Good service! Great prices & deals. They are usually very busy, so make sure to give yourself the time to do some waiting.

Ve
Review №31

I love this store the service is awesome Armondo was very helpful and patient .Thank you for your service .

A
Review №32

The rep Cecilia was AWESOME! She was veey fast and knowledgeable.....I will definitely return for all my mobile purchases. Thanks Cecilia!!!

Ch
Review №33

Hasib and Cecilia were very professional and knowledgeable on their products that they sell.... Very nice store and staff. .

A
Review №34

Cecilia is amazingShe made me feel comfortable with the switch of my provider..Any answers I had she was able to answer in terms that made sense to me 👍

LU
Review №35

Staff very friendly and helpfull.Always willing to go the extra mile to assist the customer.I had a problem with my phone and Cecilia help me to resolve the issue. It was a very pleasant expirience.Thank you guys.....

Le
Review №36

When i say bad service i mean it first of all they committed fraud on my account added things on there I did not ask for charged me at the end of my phone purchase and said it was “free” I purchased a case terrible quality But the price is what I got in return of quality wise. I asked the ladies to evaluate my receipt that showed a charge under “PR” for $45 i was told it was a service fee I’ve activated at metro before and was never charged that much in a service fee and when I asked for my money back the ladies working gave me a terrible attitude. This place has no concern for their customer they just want to make money I will be contacting corporate because my son activated at another metro store and only paid $53 for when I paid $108.

Nt
Review №37

Excellent store and service, bought all my 4 family phones here. Great deals.

Ma
Review №38

Cecilia is a wonderful person, she is a very good worker always happy and smiling and creating everyone who walks in the door I consider her my friend.

An
Review №39

Awesome service - they stayed behind after closing to get connected on new phones for me and my wife. Got the best deal and friendly service

Re
Review №40

Amazing customer service! Had so much help from all the employes they worked with my budget and they all greeted me as I came into the store definitely will come back for futhur business! :)

Ja
Review №41

This place is awesome and they have really great prices. The staff are very friendly and they are allways giving deals to every one. i went in and got my phone fixed for about 75% cheaper than every one else was offering.

DJ
Review №42

WOW!! This is thee best Wireless Shop in the whole Phoenix Metro Area. I live in Goodyear and I made the long trip to Mesa because a friend recomended me that they could fix my charging port. Not only did he fix my charging port but he also Fully Flashed my phone from Verizon to Cricket. This saved me a ton of money Monthly and the cost of having to by a new phone. Please use these guys for any of your cell phone needs!! Thanks Again Wireless Toys!!E. Lopez

Am
Review №43

Wonderful experience! They took care of all my phone needs and made me happy just like always!

St
Review №44

Very good service and cheap. They always give accessories at good price.

Di
Review №45

I had a very wonderful experience here at Wireless Toyz ! Hasib definitely went above and beyond to service me I highly recommend Wireless Toyz they are very professional convenience and fast ! Thank you so much Wireless Toyz

Di
Review №46

I recently bought a new iPhone off of the web and I needed to get it unlocked. I reached out to wireless Toyz to help me, I was helped by a gorgeous young lady, her name was Edelia! She was so efficient and made everything so easy! She was done in no time! I also walked away with a few extra deals! Highly recommend going for all your mobile needs!!

Ci
Review №47

I have services with metro it is very good and the service is even better come get connect for GREAT service....

Ki
Review №48

I always buy my mobile phones and service at Wireless Toyz Mesa (Alma School in/University) They have the best service, deals and helpful & knowledgeable staff, Better than going to any mobile carriers direct offices (Metro PCS, Boost, etc.) They always give you the best price, free accessories and costs for whatever you are needing. Make sure to go to this store as they are franchised (indelpendantly owned).

Cl
Review №49

Great service. And had fun playing b ball. Lol

Ci
Review №50

Went to the wireless toyz off university n alma school . they were very fast and extremely friendly about saving the most out of my money!!! GREAT DEALS!!!!

Ju
Review №51

I have been in there on numerous occasions. Edelia has always helped me out and treated me with the utmost respect. She was very knowledgeable about the phones and with what shw was helping me with. I will definitely return for any cell phone needs i may have in the future.

Fi
Review №52

I had an awesome experience thanks to Edelia . I dont know much about technology, but she took the time to help me figure out what I needed to do with my phone. She works hard to take care of the customer.

Ya
Review №53

Great service, friendly, fast & awesome dealsThey worked with my whole family and got us 4 lines

An
Review №54

Cecilia was very fast in getting me in and out of the store. Definately will be back here for whatever.

Hu
Review №55

Great service always come with them and. They take care of me to the point to stay open late to help me ouy

Ro
Review №56

The service was great Personnel were professional and very helpful

Cr
Review №57

Susana was great she really gave me a great deal and helped me with everything

St
Review №58

The prices are very good they always get me they good deals

br
Review №59

I went to this location cause I broke my Boost phone. I was welcomed politely and was able to get a new affordable phone with fast and friendly service.

Kr
Review №60

Great fast service - friendly staff. Best prices

To
Review №61

This place is full of it I activated a phone 2 months ago put me on a higher price plan than what I asked for when I tried to pay my bill they said it was “fraud” if I lowered down my plan! Boost mobile sucks! And the older gentleman working there had no freakin! Concern for my problem he kept feeding me bs! I didn’t sign up for it! I was charged activation twice!!! $35 ridiculous per line! Just a bunch of scammers. They are so nice to you to the point where you think your getting a good deal but really there signing you up for something that benefits them. The staff was clueless about handling the situation.

Je
Review №62

Really really know there phones and great costumer care, switched service with no problems

Ke
Review №63

Hasib was friendly and did excellent work and was very fast. I would recommend Hasib for iPhone screen repairs.

An
Review №64

Ive been to this store before and always have been curtious, i get a great deal on phones.

ga
Review №65

Great phone repair on my Samsung galaxy S8. Also good prices for repair.

An
Review №66

Illyah was awesome and professional. I had a great experience

Ca
Review №67

Super friendly and awesome service the manager Gavin is such a nice person every time I go in to pay my bill or need help with phone problems I can always count on him!

Te
Review №68

This store was great getting me a new phone for my son at a great price.

Mi
Review №69

These guys are great they always take good care of me

Ni
Review №70

Ceclia provided us with GREAT customer service today Thank you..

El
Review №71

I like this place and recommend it. Good prices

Da
Review №72

I have always had excellent and friendly service at fair prices

Ro
Review №73

This is the greatest services Ive received thru metro pcs:)

Jo
Review №74

I call before I go into store to see if they had a phone they said yes but when I went in they said it’s it’s only for new customers make no sense they said I need new number to buy that phone. I went to anothe metro they gave me the phone with no new number. Waist of my time. Bad service*servico malo esta gente no más quieren dinero*

Mi
Review №75

Cecilia and jason are extremely helpfull and nice.😊😊😊☺. Thank you WIRELESS TOYZ!!💜❤💙

Fi
Review №76

I was in two other stores just to buy sim card one store employees refused if I didnt pay for activation then I went to other store they sold me sim but refused to let me use phone knowing I just moved here this week didnt know anyone and theres no pay phones but then I found this store taking bus all over town hours later the owner not only activated my phone for free let me use phone and gave me coupon for next purchase then gave my a hole punch to win free stuff wen I pay bill WHAT! Yes I will never go to other store another guy just sat and listen to me cry and vent for 20 minutes WHAT! Yes real people treating people like human beings thats way its all about being a true neighbor thx guys

Gl
Review №77

Amazing customer service friendly enviormwnt and work hard to make customers happy

As
Review №78

Great prices and workers are very discriptive Habib was very helpful and very knowledgeable

Mo
Review №79

This store has extremely bad customer service, the manager has no real concern for the customers nor do the other employees, you would think that they would want to please them in order for them to come back or recommend other people, but NO, they dont care. I will NEVER go back to this store nor recommend ANYBODY to this store, i will go elsewhere. They dont seem to know what they are doing so why offer services they know very little of?

Jo
Review №80

This place is the best super helpful fast and know their tech

Ha
Review №81

Gracias cecilia your awesome everyone ask for her!

Ro
Review №82

Wow amazing customer service i came in this store trying to make my payment and we notice my bill was to high and they gave a cheaper bill with the same service now i will refer my mom and dadThank you so muchKindly Roy Hernandez 👍🏼💙☎👼

Ma
Review №83

Armando was very helpful and a really good person and very polite..

lo
Review №84

Great location and customer service! Awesome store

Ji
Review №85

Great place,very convenient and really good prices,love the staff here

Re
Review №86

Horrible customer service!! I took my daughters IPhone 6 in for the lcd to be fixed. The guy told me it was completely dead and to take it home to charge. He said that if the screen didnt work to bring it back. I took it back a couple days later only to be told it was the battery. I paid them to put a new battery in. The phone was great, for a week. Then it would shut off, say there was no charge, even at 90%. We placed numerous calls to speak to the manager only to be told they would call us back. When I finnally reached a manager I was told he would research and call back. Several hours later, he called and left a voice-mail. I called back today and was rudely informed by Edelia (manager)that there was not much more they could do for me. When I asked what that meant she was very irritated that I even asked. She went on to say well, we can look at it. Im sorry you messed up my daughters phone and Im asking you to take ownership for your mistakes.

To
Review №87

Great store. Very helpful and friendly .

On
Review №88

I love you Gavin your the best

As
Review №89

Very friendly customer service and gave me awesome deal today! Thank you guys again! 😊 special thanks to Cecilia on alma school for helping out with my phone situation very kind lady!

Je
Review №90

Gavin was very helpful and got me the best deal

Ol
Review №91

I had such an amazing experience at this Wireless Toyz Store Gavin was very helpful and got me a good price protection plan for my phone I am definitely happy with the service he provided for me thank you so very much....

Ro
Review №92

Great fast service amazing deals!! Gavin is the best saleman in the business!! Recomend to everyone!! Thanks wirleless toyz and Gavin!!

Ro
Review №93

Really Good Business here .Very helpful and Highly Recommend .

Ra
Review №94

Cecilia is great thank you so much for your help!!

Ca
Review №95

Got a new phone activated very quickly and much better than previous device. Goo D price as well.

Je
Review №96

Staff was friendly, but were not clear on the products details and features. The guy sold me a flashed phone and did not tell me that I would be missing out on some important features because of that. I spent more than Id like to have and didnt even get a new phone.

Jh
Review №97

Great. Service beyond the call of duty Five stars

Vi
Review №98

Everyone was very knowledgeable and professional had a great experience.

Je
Review №99

Gavin was great helped out good staff very polite

Mu
Review №100

This place has closed

Information
21 Photos
100 Comments
4.5 Rating
  • Address:1130 W University Dr #112, Mesa, AZ 85201, United States
  • Phone:+1 480-969-9600
Categories
  • Cell phone store
  • Cell phone accessory store
  • Electronics store
  • Mobile phone repair shop
  • Phone repair service
  • Screen repair service
Working hours
  • Monday:10AM–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Credit cards:Yes
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