My family has been purchasing phones from this store for a decade or more. I purchased my iPhone 11 in November 2019 together with a GoAdvantage program. The program was to provide 3 screen protectors within a two-year period. I returned last year (2020) and had my screen protector replaced and was told at that time I had one left and reminded that it expired in November 2021. I went back this week to have my screen protector replaced before the expiration date and was told the company no longer honors that program. I was also told that it was only for one year (which is not what I was told when I purchased it). I went home and found my receipt where I paid $79.99 for the GoAdvantage program they sold me. I called the store and was told to come back the next day and speak with the store manager, Skyler, and that he would be there until 5 pm. I arrived at 4:30 pm (after getting off work) to discover he had left for the day. I was again told they discontinued the program. They made no effort to make the customer (me) happy. No offer of a screen protector or even one at a discounted price. They said they were sorry. When you pay for a service you have a reasonable expectation that you will get what you paid for. Not so in this case. They could easily have honored the remaining programs that customers had already purchased. I realize it is not the store employees fault the company discontinued this service but I do fault them in their customer service. I will not be recommending this store to any friends or family in the future. Nor will I be doing business with them. Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. ~ W. Edwards Deming

Went in to get a Iphone Pro Max, Travis was my sales representative he was great. He took the time to answer my questions and explained everything very excellent, he was very patient and helpful since this was my first Iphone I had several questions he took the time to answer all of my questions. I will definitely be telling everyone looking for a new phone to go see Travis

I was promised a $150 Visa card for moving from Sprint to Verizon. It’s been months. No one at the store or customer service is willing to help. Feel like it’s a classic bait and switch. Very disappointed!I sent an email on July 5. No response. So disappointed.

Patient, great helpWill go back again.

I had to get a new phone because I was an idiot put my phone through the wash cycle :( Katie was so helpful and made the whole experience of purchasing a new phone painless and easy. Thanks again Katie you were awesome!

They seem to have no stock of Samsung phones (I dont know about other brands) and cannot get orders in for many weeks. Went to Best Buy. Expect delivery Thursday.

Great experience. Katie was amazing, knowledgeable and proficient. We will go back!

Very helpful with fixing my phone

Daniel such an amazing service provider. He did all he could to get me to my dream upgrade. Daniel give perfect customer service; he had the manager hand delivered me my galaxy s7 edge in gold. (They did not have this style in there building). I highly suggest to go to him to get all your needs met. He doesnt even mind going through everything in order to get you the best price and service.

Kelly was great. She took the time to explain everything to me. Really takes pride in her work. The manager there is great she made sure I was being taken care of and even gave me her last juice box. These girls were wonderful. Thank you Kelly for your help.

I just left this store and I had one of the best new phone shopping experiences, because Skylar and Daniel were awesome! They were both super nice, helpful and listened to what I said and wanted. They did not try to push anything on me, or anything I did not need, and they helped me setup my phone as quick as they could, because I was in a hurry. I would definitely purchase from this store again, if i am in the market for a new phone or some new accessories.

Great store! We came in and were helped by a young man named Jose. He helped us get the phones we needed and helped with all the set up. His manager was very knowledgeable and helped us with accessing our account. Who knew we made a pin up for it? She was extremely helpful and you can tell she takes pride in her store and her employees customer service.

Very professional very kind people . They explain everything that I need to know. Excellent customer service skills. Store Manager ( McKay ) greeted me when I walked in and constantly checked up on me to make sure I was taken good care of. Schuyler was very knowledgeable on everything and was extremely helpful. Store looked amazing as well very clean and homeyI would recommend this store to my friends and family because thats exactly how I felt I was treated just like family.

After a couple of frustrating visits to a different Verizon store, I was ready to give up. Then I went to Verizon Go Wireless in Mesa Riverview. Alex was terrific at helping me find the right phone at the right price and moved all my information over to the new phone. When I had questions later that day, they walked me through it. They really understand the meaning of Customer Service! So happy to have found them!

I lost my phone and was so worried about getting a New one/Replacement and being able to get one before I had to start my work week. I had a Rep in this store by the name of Van Brophy. He was so very Kind, Respectful, Professional, and Very Knowledgeable. He got me A new Phone/Replacement and also got me a great price too. Any time I need Help or Have A Question, I Know Who to call and where to go. I recommend This store and Rep for any of Your Wireless needs and Services. Thank You So Much!

I came in to find out about my hotspot not connecting to my pc,Robert noticed my hot spot battery was shot. He also told me about getting unlimited GB on my phone and a new jetpack for the same I was paying a month to now. Thanks Robert

I came in to look for a new phone and didnt expect to get the New V10 that Schuyler helped me find. Great person and very helpful and knowledgeable in what phone better for my wants and needs. Will be back for my next phone or any items I may need. Such great service that I am getting my girlfriend here phone here this weekend! Thanks Schuyler!

Awesome atmosphere great service.Thank you for all your help would strongly recommend coming here then any other place for sure they take good care of you.If there is away to add more stars I would. I had such a good experience.

Matt and Robert were excellent. Matt was especially helpful as Robert was busy helping another customer. Both employees were extremely friendly and helpful. I would highly recommend a visit to this location if you appreciate good service and friendly employees who are very knowledgeable about their products and services. Thanks guys!!

My phone could not be repaired, so I had to buy a new phone. Schuyler was my person who handled my purchasing a new Samsung S6. He was so patient no matter how many questions I asked. He made what can be a trying experience---very pleasant. He is a personable, efficient and knowledgeable young man. Everyone at this story goes out of their way to be helpful. I would not go to any other Verizon store....this store is the best!!

Adam Martinez went above and beyond in taking care of our needs even. Double checked to see that we could access everything with the new phones and was very courteous. Hands down to that kind of service.

I would give this no stars if I could, but it wont post without at least one. I came in a week ago to get my screen protector replaced. The guy at the front was not helpful at all. He didnt seem like he wanted to help and was kind of rude. He said they would have to order my phone protector because they didnt carry it. All he did was write my number on a post-it, stick it in a drawer, and said they would call me in a few days. What a liar! I paid for the lifetime replacement. This company does not deliver and its customer service is horrible at this location. I called during business hours and no one answered!!! HORRIBLE!

I was helped by a man named Kaleb. He was AMAZING! He was so seeet and took as much time as was needed helping me, answered every question I had, if he wasn’t sure he let it be known he wasn’t 100% and asked others in front of me to get the correct answer, and the best thing is that no one wants to be played with when it comes to their hard earned money and he was 100% up front about the finical part and broke everything down and explained where my money was going. Usually they say one thing and you look at your bank account and it’s another. Nope, not this time. finally found someone in customer service in this line of work that is 100% ALL the way around. if you are able to get serviced by Kaleb, I promise you won’t be disappointed.

Assistant manager, Robert, rolled down the red carpet and gave me world class service! He upgraded me to an iPhone 7 plus and helped me convert from my 6 model. I left the store with my phone all set up and ready to,go. Robert is professional and very experienced. He is kind and patient and very personable. The Mesa Riverview store hasnt business for life !! Thank you !!!!

Cat was great! A rep from another location gave us false information and she helped us correct their mistake and got us a great plan! I would recommend going to this location!

Me and my brother stopped in to upgrade our phones yesterday and we got the most wonderful service from the new ASM Joey. He was very kind friendly and handsome. We got our phones quick and painless. My brother is gonna go back in get dish next pay check. Thank you Joey for a great service and wish you the best of luck at your new position!!!

JAKE...from Verizon cinemark Mesa location. Go here!!! Here will make it clear and simple and really get you connected with to a great service. Has issues with sprint and they are night and day difference. If you are on the fence, don’t think, go and talk to JAKE..from Verizon!!!

I was helped by three gentleman in my couple visits to this store. Kaleb, Nana and Van were all so great. They were knowledgable about all the products, willing to help and had phenomenal customer service. Kudos guys!

Schuyler was extremely competent and helpful. We were having a hard time finding a data plan to fit our sales team and he knew exactly what we needed and set us up quickly. Nice work.

We went in to sign a Verizon contract in order to get a new phone (the same style but just a new one). The phones here are less expensive than going to an actual Verizon store or ordering through Verizon on line. This makes it worth going here. We paid $50, but will get it back through a rebate. The same phone at Verizon would have been $100 minus the $50 rebate, making it a $50 out of pocket cost!However, the first time I went in, the woman made it very clear to me that the style of phone I was choosing would require no money down at all and no rebate to process. The next day when she was gone, the story changed.Also, we had no idea we were dealing with a store that is not really a Verizon store, since the words Go Wireless are not predominant in their signage. So there are TWO contracts that you sign - one with Go Wireless and one with Verizon!We didnt realize this until we got home, because when you sign the contract electronically, it is not even printed so you can read it! When we got home and looked through the paperwork, we were very nervous about what we had signed.When my husband read that there will be a $30 upgrade fee which will appear on our Verizon bill, he blew a gasket, since the salesman hadnt mentioned this. He called to talk to the manager who convinced him that that is a charge from Verizon which applies to every one of their customers. I did verify that through Verizon customer service.My advice to other customers: Take heed, the sales people are fuzzy about the fees and rebate information which will affect you. Ask for a printout of the contract before you sign so you can ask about all that the salesman forgot to tell you. If you are willing to go through this extra diligence, I think you will save enough money that it will be worth it.

Went to this store end of May 2018 to get my elderly mother an iPhone so we can face time, it is a lot of phone for her and she can’t really hear so we needed help from a very patient employee and we got one, his name is Van, he was sweet polite and so helpful for my mother lol even kindly and caringly at one point tried to get her into a more user friendly phone, he was concerned about her needs and not the sale. If we ever need Verizon again we will go there. Thank you Van you deserve a raise!!

Ive been with Verizon before but Im glad I went to this specific location. A level of professionalism Id never think to see from a phone store. Joey was the one who helped me and he was very efficient and definitely knew what he was talking about. He didnt try and sell me anything I didnt need, something I cant say about other phone stores.

My brothers and I came and got phones activated, appreciate the help and the team work displayed. Took good care of us in a timely manner too. I loved how the store was cleaned and well kept. Thank you for all the help

Loved the customer service and the treatment I Received!

I was able to get in and out of the store quickly. Robert was friendly and very upfront about what was going on with the account. Helped set us up on a good plan, and he made sure he put us on something that would benefit us to the fullest.

Took 84 year old grandma to get a phone. Lance was awesome with her. Very patient and kind.Now I just have to teach her to use it!

Schuyler provided amazing customer service today and was able to upgrade our phone in a budget we were comfortable with. He took his time explaining our options and the features on the new phone. He went above and beyond today. Thank you!

The service at Verizon wireless Mesa river view was fabulous. Justin was very professional and knowledgeable in what we needed and wanted to know. Was happy to walk out with the IPhone 6S

I needed a new cord to recharge my phone. I got in and out quickly, the price was right and I received great service.

Adam Martinez, in less than 45 minutes had my new phone identical to the one I had before. Id purchased the Pixel 2 from another location, sorry about that, so when my phone had been badly damaged and received a new one through insurance, Id gone to where I purchased it. Not only did most of the data not transfer, it took them over 2 hours to do it. Adam greeted me with a smile and professionally. After explaining my issue hed assured me he could take care of it. As sceptical as I was, he did a fantastic job and explained to me what he was doing and also showed me more about my phone than I knew before. One of the brst customer service experiences Ive ever had!!

Excellent customer service. Joey was the one that helped me out and fulfilled all the service needs I had! Great representation of the company.

They were wonderful and so patient - was able to get all of my old information off of my old phone and put on my new phone - including almost 400 pictures. Also - showed me how to use my new phone - I bought the phone in Sarasota Florida and the salesman didnt even show me how to turn it on or off and said he could NOT transfer any information- Van at this Verizon was excellent- spent almost 2 hours with me - not getting anything for his time - and he wouldnt even let me buy him a soda or coffee or anything- COME TO THIS STORE FOR EXCELLENT SERVICE!!!!!

The Mckellips and Stapley location closed so I went to Riverview. George was able to figure out what went wrong with my Google and my speed dial. Friendly service!!

I switched to Verizon only after being promised that I qualified for a promotion to receive a 300 dollar visa card with a trade in. I expressed to Christopher Kim a few times the importance of this so I could pay off my sprint phone. He assured me to the point he showed me a verizon visa card from his own wallet to show me what I would get in the mail. As I feared, I received an electronic gift card that can only be used at Verizon.

McKay and Matthew were awesome my phone wasnt working correctly. People couldnt hear me and I couldnt hear them. They were so polite and quick thank you very much

I had Schuyler help me get the new iPhone 7 on launch day. I came in a week before and he helped me preorder it so that I could pick it up on the day it came out. When I came to pick it up, there was an issue with my account and Schuyler helped me deal with the issue- he helped me for about an hour on one of the busiest days of the year. He got me all set up and my iPhone was working and set up before I even walked out the door. Couldnt be more pleased!

Excellent Experience. Store is clean and user friendly. I had a lot of issues before with my previous carrier but thank you to the Mangers and the employees for the help.

Joey is awesome rep and helped me a ton with my phone problems. I will be going back to get dish when I get paid. Thank you and you guys have a great rep in Joey.

Great service overall, loved that they look the time to show me my new device and discount for me. Ill will bringing my business back. PS: Ask for Jose Garcia, Great Gentleman

Outstanding representative Ann went out of her way to help me out. Pleased to have been able to deal with her. Very professional

Visited this location this afternoon, due to my multiple negative experiences with the Alma School and Baseline location, to replace my screen protector and spoke with Shay and Kenny. I let them know my situation and they were more than willing to assist. Shay removed my poorly placed screen protector and applied the new one. I let him know he didnt have to hurry so he took his time and nailed the new one. The screen is now perfectly placed without the unnecessary air pockets and lint, free of charge. Youre the man Shay!

Kaleb is the man! We came in later in the evening and he still took the time to help us switch our account and set up our new phone. I’ve always come to this particular location because they’ve always gone the extra mile to help. Thank you again Kaleb.

Lance helped us today. He was very patient and respectful which we were thankful for as senior citizens. Our experience was great.

Matt at this location was super helpful, honest and easy to talk to. He even personally went to another location to pick up a phone for me! Great experience.

Friendly service. incredibly helpful and knowledgeable. Edgar and Michael were wonderful.

They are awesome. They have helped us out with any issues we have. I highly recommend them.

It would have been 5 stars but Ive been jerked around for 2 weeks on a screen cover that I pay for to get for free. Truly disappointed. Shame on you Verizon. A multi million dollar company that cant provide the service that you claim to provide.

Very helpful and knowledgeable. I will never go to the one at Tempe Marketplace anymore, its too busy. I love the personal service I get at this one.

They are not able to do anything if you are a corporate Verizon customer. Go wireless is a different part and are able to help with a lot of Verizon services.

Michael was awesome! Thank you for all your help! Love my new Note 5.

They tried to make believe they knew what was going on. Came home and fixed my phone myself. Said antenna was broken. 🙄

Their store was very impressive very custemer oriented I had a good time checking it out.

Extremely helpful McKay and Schuyler helped me with my phone storage took great care care of me and also educated me on how to do it on my own. Awesome young men!

Best place in town I have AT&T because of the customer service I experienced Im switching in a heart beat thank you. Thank you to the store manager and the team for taking care of me

Kenny was super helpful and answered every question that I had. Great store manager.

Friendly Staff, quick and easy service! Go see Kenny! Hes the perfect combination of smart and sexy!

Not a real Verizon store... They wanted to charge me $3 to pay my bill with cash money. Felt like I was in South Phoenix, guy behind desk could hardly speak English. Not sure why I need to call, I just wont attempt to use your store. Thx

What a knowledgeable guy. Patient. I almost want to lose my phone again, so i can come back.

Staff at this location are awesome! Showed up with a non-functioning phone and Travis was able to quickly fix!!!

Went in for an upgrade and Lance was quick to help out with great suggestions, couldnt be happier.

LONG WAIT TIMES, BAD CUSTOMER SERVICE.Came in about a week ago to switch a line from a family account to an individual account. Whole process took a little more than an hour. At the time I was not too busy so I didnt mind the long process time; nonetheless Ive done this process a few times before and it didnt take no more than 30min. It was clear that the agent assisting me with this task was not trained well and had to ask for help from the two other agents (apparently from their name tags were the assistant manager and manager) who could clearly see their agent struggling but did not once voluntarily come help smooth out the process. Came in again to get some clarification on my bill and was greeted by an a agent who said hello, well be right with you. After standing around waiting for someone to attend me for about an hour I was just about to leave but thats when the same agent who said theyd be right with me finally was free but instead of assisting me they went ahead and assisted someone else who had got there after I had. Ive been a customer with Verizon for years and have visited their other locations for help and I can only say that the Mesa river view locations is by far the worst and could use some new management.

Horrible customer service.

I was service by kaleb at verizon who was very proficient very friendly and very professional I really enjoy working with him

Ann was wonderful!! She knew more than anyone I have met in the past 10 Verizon visits!

Van did an excellent job of helping us fix a texting issue with our phone

Helpful and friendly, got a phone here on a Black Friday deal. I went in the evening and there was almost no one there, which was nice.

They took care of what I came in for had a phone issue and they took good care of me thank you

The experience was pleasant with Michael and justin. My mother was extremely pleased.

Joey was great.. very helpful. Even fixed a problem a different associate messed up.

Kenny and Michael were v great seeing up my new tablet!

Loved it here very knowledgeable, I would recommend the mesa riverview Verizon store to all my friends

This location is FANTASTIC. superior customer service

Awesome had a few tech issues I couldnt figure out and these guys took really good care of me thank you

LOST MY WIFE TO BREAST CANCER IN JULY AND 2 WEEKS AGO MY NOKIAS SMART PHONE WENT INTO A RESET MODE AND WIPED OUT MY VIDOES/PHOTOS AND VOICE MAILS OF MY WIFE AND FAMILY. DEVASTATINGPRECIOUS MOMENTS EVENTS AND HER FUNERAL VIDEOS.HOURS OF COACHING WITH TECHNICAL SUPPORT COACHING AND NOTHING.REALLY DEPRESSED AND CONFUSED WENT TO SCOTTSDALE AND BOUGHT A SAMSUNG AND GIVEN THE BUMS RUSH WHEN IT GOT BUSY.NOW LIVING IN MESA,AZ. I HAPPENED INTO THE RIVERVIEW VERIZON STORE AND WAS GREETED WARMLY BY ANN MARIE WEIDEN AND AFTER EXPLAINING MY SITUATION TO HER SHE PROCEEDED TO SEE IF SHE COULD HELP TO RESOLVE MY PROBLEMS.SHE SPENT A GOOD HOUR AND HALF AND WAS ABLE TO RETRIEVE VOICE MAILS BETWEEN MY WIFE AND I AS WELL AS PHOTOS AND SEVERAL VIDEOS AND INVITED ME TO RETURN TO FURTHER RESEARCH THIS GLITCH AND I SPENT AN ADDITIONAL 4 HOURS THE FOLLOWING SUNDAY WATCHING ANN MARIE INTERMITTENTLY WORK ON MY PHONE AND HELP OTHER CUSTOMERS. LEFT THAT DAY WITH THE MAJORITY OF VIDEOS AND PHOTOS AND I CANT BEGIN TO EXPRESS MY GRATITUDE AND SHE SHOWED ME CUSTOMER SERVICE,COMPASSION AND GENUINE TECH.SKILLS THAT IVE NOT SEEN IN ANY STORE IVE ENCOUNTERED WHILE A CUSTOMER OF VERIZON.DURING MY EXPERIENCE THE ENTIRE STAFF MACKAY ON DOWN KUDOS TO MATT AND CHRIS,BUT WITH ALL MY HEART THANKS TO THIS YOUNG LADY REPRESENTING THIS VERSION STORE FOR HER EFFORTS TO RESTORE MY MEMORIES AND THE VOICEMAILS.AS FOR ME I WILL BE WITH VERIZON TILL I JOIN MY SWEETHEART IN HEAVEN.DISAPPOINT IN TECH SUPPORT AND SCOTTSDALE STORE WHY NOT THEMANYWAY IM A SATISFIED CUSTOMER TO THE STORE IN RIVERVIEW CENTER IM ETERNALLY GRATEFUL AND FEEL BLESSED BY THE HELP I RECEIVED AND THE KINDNESS THEY SHOWED ME.PLEASE REFER ME AS I WILL REFER MY SENIOR FRIENDS AND CUSTOMERS TO THIS LOCATION.THANKS JOHN MCVEY

Jose showed the best customer service and for him I will continue business here at Mesa Riverview !

Very rude went into store and was asked what i needed so i stated the issue that i had and was just told oh we cant help you need to call customer service and was directed out of the store very rude and useless wish it was my regular store that was open and not this one

Poor customer service I asked about my account over the phone and was told that I can get the same information from calling the 1 800 number thats too bad because I was headed over there to get a new phone. I guess Ill just order one over the internet

Really appreciated the help! Great service too!

Always eager to help

Great experience, excellent customer service and knowledgeable on all products

They took care of all the problems I had thank you very much for the help

They dont have adequate personnel I was there for an hour half of that was waiting, there was two other customers that waited as well that came in after me.

Very helpful staff.

Verizon charges 3 dollars to pay cash,,,they r bandits its time for a change for me...make the switch

Sorry to see so many radio shacks closing down. They have saved the day when I really needed something in a pinch.

Friendly and fast service.

Always pleasant and good service.

Zach is the best thanks for the great service

Great service and advice.

Awesome people here