Do not ever buy from this dealership. Servicing your vehicle will be an absolute nightmare. I scheduled an appointment to have a tire replaced at 10:30 AM for the next day. I dropped my car off at 10:30AM. When I asked how long it would take, Billy told me anytime until 6pm. Excuse me? 6pm? 12pm rolls around… no one has even started on my car yet. 2pm rolls around… again my car has not been touched. I show up at 4pm annoyed because I have missed an entire day of work and have been waiting all day (I live an hour from the dealership). Billy tells me at 4pm they don’t have the tire & will put my spare on. REALLY??? You wait till 4pm to tell me you don’t have the tire?! Why did no one tell me when I called the day before to schedule? I called with the exact measurements and what tire I needed and they said yes come on in! I was then told the appointment at 10:30AM wasn’t a car service appointment. It was an appointment to speak with Billy. WHAT????? Absolutely ridiculous. An entire work day wasted waiting around for a tire that they didn’t even have. What dealership doesn’t know in advance what tires they have in stock? Especially considering I told them EXACTLY what size I needed.

Side not- this is my first review on google which means the situation was bad.ABSOLUTELY HORRIBLE SERVICE! They kept our car for 23 days for a simple fix. Do NOT work with Jack in the service department, he will not return your calls. Ask to work with anyone else, go to another dealership, or buy a different car. I would give them a 0 rating if possible. Every time you call the service department it rings twice and goes to voicemail, then calls are never returned. You have to call back 5-10 times before someone picks up the phone, then they just forward you to your assistants phone which goes to voicemail 99% of the time. Try to call the sales department, and they transfer you directly to the service departments voicemail. One time I was even transferred to the parts department at a different dealership...Initially made an appointment to have the wet carpet looked at. They did not service the sunroof drain on our vehicle on the most recent service, even though this is apparently a known issue on this year/make/model, only a 2 year old car. Made an appointment online (which was a week and a half away from the date we made the appointment) only to be told that we never actually had an appointment and that their website does this often. They were too busy to assist us and said to schedule the next available, which was almost 2 weeks later. Dropped the car off finally. A few days later we called to check up and they let us know that they were going to try to clean the carpet and if not theyd replace them and give us a call back. A few days passed with no call so we checked up. We were told that our vehicle was not the only one with the issue and theyd be replacing the carpet, supplies should be in next week and itll be ready. We asked to pick the car up since it was derivable and return it when our parts were in and it was our turn, they said it wont be that long and wed lose our spot in line if we took the car. Every week they said itd be ready next week.They ended up keeping the car for 23 days in total, never giving any updates or returning our calls. To top it all off, they didnt replace the pegs to hold the floor mats down on the passenger side. The maintenance attendant said it didnt come with them which likely means either the service rep or the parts department ordered the incorrect piece to begin with. He said theyll replace it on our next service, but im sure theyll close out the warranty repair out and this will never be handled since the warranty claim will no longer be open to pay their hourly wage.When we finally picked it up, the carpet that they pulled out of the car was sitting right next to it, so the entire time we couldve been using the car. Its not like theyd removed all seats and carpet while they were waiting on parts to be delivered. Thank god we didnt rent a car at Enterprise for 23 days or it wouldve been $3K.Trading the car in and never shopping with Volkswagen again

Sure buy a car from them… but you’ll never get another person to ever help again. This business is run horribly. There’s no service dept. No one returns calls for service appointments and no one apparently works there to take calls.Nice ladies in accounting though (but that’s at Acura)

Fast and friendly service. Special thanks to the Service Technician, Justin. He went out of his way to make sure my issue was taken care of in a timely. I live closer to Baton Rouge, but would definitely return here for service. Thanks again!!

Awful service department. Brought my car in twice in a month for same issue and came out with a 3rd worse issue. Waiting to tow my car into another dealer because it threw tons of errors and will not start now. Other dealer let me know they get a lot of walkers customers for same reason. Prices also seem higher than a normal dealership for parts and service. Cannot get through to service department even when car is sitting in their lot. Could not get and update and was unable to talk to service manager when requested.

I love the people at Walker Volkswagen. I have been doing business with them for over 20 years.I would not go anywhere else for my cars.

Very nice and helpful guy at parts counter.

Great service, fair price, no BS. Easiest car buying experience. Got approved on my phone and exchanged texts with my salesman. When I got to the dealership, car was waiting for the test drive. Amazing... Cant wait to buy the next one,!

Do NOT buy from this place. My car is about 6 months old and has been with their service department for 3 weeks. They have provided little to no communication on the status of my car. When I am able to track someone down they are always pretty rude.

Horrible company did not turn in my license plate 3 years ago!! Now I have a flag on my license DO NOT DO BUSINESS WITH THEM!!!!!

I usually never post poor reviews, but I felt compelled in this case. I made a service appointment which was verified by text messages and when I arrived for my appointment I was told an appointment was never made and they were too busy to accommodate me. Too bad, I was told I would have to come another time. When I expressed by surprise, I was told this happens often. Why? Why does any business tolerate this? Annoyed, I asked for an apology which was grudgingly given. I made another appointment for the following week. While waiting in the waiting room at the follow up appointment, I happened to overhear the same service representative making fun of his encounter with me the week before. I guess he had forgotten who I was and that I was sitting feet away. What ever happened to being polite to customers. Does this business have an HR department?

Normally, I am very patient and understanding.Labor Day weekend I purchased a used VW. I was so happy and excited. There were a couple bumps and bruises that needed to be remedied. And sales was very helpful and accommodating to get everything ironed out.Once I went to Service for resolution I found their team clueless.I have never been so disappointed.I was told that the repair would be half the cost and it would take minutes once they had the part. I was less then pleased to pay for a repair on a sale less then 30 days old. But I figured, ok.. I got a good deal from sales and they had been so kind.After four trips since purchasing, 6 hours taken off from work and being ridiculously over charged for labor, finally my new to me car is repaired. Take your business ELSEWHERE! These fools are not worth the headache 🤕

If I could, I would rate them with 0 stars. DO NOT GO HERE! I came in to get my car serviced/looked at before I went on a road trip and they said I needed new break pads in the rear so I said okay. As I drove across the country and when I got to my destination I realized there was an odd noise coming from the rear of my car so when I arrived I took it to a trusted mechanic. After a few hours they called me and said youre lucky to be alive. They had completely botched the break pad job and I was lucky it never gave out on me on the road. I have tried calling to get my money back and one woman has been kind but the manager refuses to call me back and I would like my money back or at least and reimbursement for the money I spent having to get it FIXED AGAIN.

Service department never answers the phone they never call back when you leave a message been trying to get an oil change for 2 weeks and nobody ever calls back the only people who answer the phone is the sales dept he suggested I drive there to make an appointment I explained I love 45 min away his reply was sorry I don’t know what to tell you very dissatisfied

Back in January I bought a brand new VW Tiquan with 5 miles on it from Walker VW. At 108 miles I get an alert on the dash that I had low oil pressure. I immediately contacted my sales person, who had insured me when I bought it, if I had any problems what so ever, hed be there to help. But no... 2 days go by and he never returned my numerous attempts to contact him. I eventually just drove the car to the dealership. After sitting there a while they tell me that theyd have to keep it overnight to do some diagnostic tests. I asked for a loaner car and was told there were none available. The next day I call to check on it and was told it was still not ready. I was a bit upset having just paid cash for a brand new car and I was now sitting at home with no way to go anywhere. The situation with got really ugly after I had been lied to by one of their service employees regarding the status of the car. The service manager finally calls me and tells me they would have to put in a new engine as they found metal shavings in the oil pan. I immediately told them that I was not accepting that car back with a new engine. I wanted a new car because I didnt purchase a car from them with a bad engine. He said hed have to speak with the owner. I then called a lawyer who informed me of my legal rights. Finally I was contacted by their new sales manager who was much more professional in handling customers. He connected me with the person that helped me negotiate what I wanted. Im sure these employees are trained to negotiate in the best interest of the company, but I had already been counseled on my rights and I stood my ground to get what I wanted. In the end I got exactly what I wanted and they made the situation right. If it wouldnt have been for the lies and the rude behavior from the initial set of employees, Id have given this review 5 stars, but I could not, in good conscience, give a perfect review after the way they treated me and the frustration of having to deal with the ordeal. I can say that the upper management in all the departments I dealt with were very professional and respectful after the lies from the previous two in sales and service. Those two, who apparently have been there for years, could use some training on how to treat a customer properly. All this being said, I love the car and hope I can drive it for years to come. I appreciate the help from Arthur, and my new sales guy Richard. Also the service manager whos name slips my mind. These guys showed me that Walker VW actually does have professionals who treat customers right. So if I ever have to contact the dealership again, at least I know who NOT to ask for.

Pleasant car buying experience. Nice professional staff.

Could not be happier with out entire experience with Walker Volkswagen in Metairie! Richard was never pushy or overbearing at any point, but was very knowledgeable, helpful, and responsive during the whole process. We had A LOT of questions and he was so patient with all of them! When we got down to the financing, John was amazing with tidying up the loose ends of the negotiations and explaining all of our options to us! We are in love with our Atlas! Go to Walker, you will not be sorry! Im sure everyone is great, but ask for Richard!Knocking this rating down a bit from 5 stars. The buying process was a good one, just know that once you buy the car, customer service diminishes if not disappears altogether. Emails go barely answered, getting in touch with anyone on the phone is impossible, and leaving voicemails will get you no return call.

THIS IS ABSOLUTELY THE WORST DEALERSHIP I HAVE EVER ENCOUNTERED IN MY LIFETIME. THERE IS ABSOLUTELY ZERO CUSTOMER SERVICE AT THIS LOCATION. IT TOOK THESE GUYS 4 HOURS TO GET MY BRAND NEW VW THAT I PURCHASED FROM THEM WASHED BY A CAR WASH DOWN VETERANS (NOT EVEN ON SITE WASHING?). ALSO, JUST TRY MAKING AN APPT. FOR SERVICE...THE SOONEST WILL BE AT LEAST A MONTH OR TWO AWAY..I HAVE NEVER IN MY LIFE BEEN SOOOOO DISAPPOINTED BUYING A CAR FROM THESE DOLTS. MY GOD.... PLEASE DO NOT GIVE THESE GUYS ANY BUSINESS.

Went in for an hour-long emissions recall software update. A couple of things stood out that need to be fixed with their protocol during this virus time. One, I had to ask the receptionist to wear her mask. Really? The waiting room is way too small and people were not wearing masks, Fortunately there was other seating near the showroom with no one around. They do ask people to drop off their cards and not wait but they told me my service was so quick I could hang there. Lastly, she handed the keys back to my husband without wiping them. My husband drowned them in a huge squirt of sanitizer - I was surprised they still worked! All of this added up to a feeling of unease.

This was my first time buying a Volkswagen. It was an excellent buying experience. All of the departments were friendly and helpful. Robbie in service, installed an accessory on my vehicle in a timely manner. He was very courteous and considerate of my time. I would definitely purchase another vehicle from this dealership.

Ill share more when I see the paperwork, lol.

You’d be hard-pressed to find someone working here wearing a mask or responding back to communications in a manner they suggest. The work they do is ok, I guess, if they do anything. I’d suggest taking your business somewhere else.

I was recently there to have a battery replaced. Was told on the phone that my battery cost $227, and the labor cost would be $135. Told me it was an hour job. The man on the phone went to confirm labor price (my battery is under the drivers seat) with the technician. Technician said it was an hour and half job, so I was told $202 for labor. When I went to the appointment, they had my car in and out of the bay (I could see out the windows) in 45 mins. My car processed to sit there for another 30 mins. When I went to pay, he charged me $202 for 1 1/2 labor even though it took them 45 mins. He also tried to charge me $267 for the battery, when I explained that parts said $227 he ripped the paper, sighed and said “wish they’d do things right the first time” hello unprofessional. He went and spoke with parts and changed the price to $227. So be aware of your pricing.

I came to this Volkswagen dealership because I had some tire issues. I usually live in Texas but was on vacation when I experienced these tire issues. Robbie was an excellent service provider during the entire experience, despite issues with dealing with the other dealership in Texas. Robbie treated me as if I had originally bought the car from this dealership, with the speediest service possible. Altogether, Robbie provided a fabulous service experience from this dealership and I appreciate his hard work.

SLOW service!!! I entered the service department and was not addressed until the 2 employees finished their conversation. I had a 9AM appointment for an oil change and tire rotation. At 1130 I asked how much longer they would be working on my car, the 2 employees never gave me a time frame but told me that my car was currently being worked on. All they had to do was get up and ask but I guess that was asking for too much. I did not leave VW until after 1215PM. I will never return due to poor customer service!

I’ve never had a bad experience until now. I recently brought my vehicle in for a wheel alignment because my Durango was pulling to the right. My steering wheel was centered before bring it in now it’s slightly angled to the right and my vehicle is still pulling to the right. After bringing up my concerns I was informed that my radius bar is bent (wasn’t bent before).. oh and did I mention there is nothing they can do until I purchased a new radius bar and another wheel alignment...

I hate service department never answer the phone then they want to text instead of calling!!!! But i love the guy that sold me my cross sport but service and parts omg the worst!

Service was great Had a problem with my radio in my 2021 Atlas and Kayli and the service staff remedied the problem quickly for me and wash my car before they returned it to me

Brought a vehicle from them in May 2020 and the car has engine problems, they never did a diagnostic on the car, ask the seller Brandon whats wrong with it, he lie to me say nothing,when they fully new whats was wrong with it, so I put my trusted in them, cause I thought they were a gd dealership, Boy!! I was wrong. Im going through heal!! I paid fully cash I gave them my hard earning money that I save up for . I needed a reliable car to get to work and they Failed me, I really thought they were a gd dealership, they worse then the small dealerships. I never recommend anyone to Walker volkswagen dealer Ship! DONOT BUY A TRADE IN CAR FROM THEM, IF U DO, GET A MECHANIC MAN TO CHECK IT OUT! BAD BUSINESS ALL AROUND!! SALER: BRANDON The Finances Guy: Author... Nothing Gd too say about them at all..but Liars!!

Upon arrival, one of the salesmen, Bryan was super welcoming. He showed real interest in helping me find the right vehicle for my needs. Unfortunately, I was not purchasing a vehicle immediately. Even so, he took the time to continue guiding me in the right direction. When it’s time for me to purchase this vehicle, I’ll definitely be back to see Bryan. He’s awesome!

Car sat for 2 days before it was even looked at, and the job only took 1/2 a day. I have paid out of pocket for a rental and have yet to be contacted by the Service Manager regarding a reimbursement (which I was assured I would receive a phone call)> Thankful that my repairs were covered under warranty (reason for 2 stars rather than 1), but I should be reimbursed for the rental. It was also impossible to get anyone on the phone to speak to them about my vehicle. SO many messages were left and never returned! I also was notified via text message when my car was ready - couldnt get anyone on the phone to discuss with me the final diagnosis and repairs for > 3 hours. Then when my husband and I arrived for pickup, we were given our keys and sent on our way -no one from Service came to discuss with my husband what was found. Hands down the worst experience I have ever had.

Our sales consultant David Macaluso was very knowledgeable, helpful and accomodating towards our needs with the new purchase of our VW Atlas. David made car buying almost painless.

Bought a car from Richard L. Was an easy and painless experience. Great price and lots of features. Also got me what I wanted on trade in. Would recommend 10/10

Always the worst service experience. Unfriendly advisors and overall inefficient. My last advisor was event wearing a mask but expects the patrons to. Sooo glad I’m at the end of my lease so my last visit to this dealership.

A great experience!Everyone worked to ensure our satisfaction.There was clarity throughout with even the most minor of the details.I am very happy that we chose to make our purchase here and I highly recommend it to all of my friends and family!

Interesting.. my email said that my 5 star review was posted to your site, however it’s not there bc I did NOT rate my experience or review it with 5 stars!!!Its been 2 WEEKS since my oil change & I HAVE YET TO HEAR FROM YOU VW!!!I came in thurs. July 9th for my scheduled oil change. All went smoothly, & I picked my VW Jetta GLI up in a very timely manner (1hr) THE OIL CHANGE WAS NOT THE ISSUE, 5stars.When I got home, my husband noticed my fan was running very loudly & sounded as if it were vibrating (undetectable from inside vehicle, otherwise I would’ve said something while at VW) we IMMEDIATELY called, no answer, left a voicemail. We did this for 3 days before moving out of state!!!!!! No answer, many voicemails, no call back.I know this is an “easy fix” BUT THATS NOT THE POINT!!! My vehicle was damaged at your place of business & I haven’t heard from ANYONE since picking my car up!I took your online survey in hopes of hearing back from you but clearly that’s a joke too. Maybe THIS will get your attention since voicemails & surveys don’t 🤷🏼‍♀️

They sales people are wonderful not pushy n they work hard to get u the best deal. I would Definitely recommend somebody if they’re looking for a nice used vehicle or a Volkswagen to go there the service is great the sales man was wonderful everybody in the dealership was friendly my experience with them was very great service was quick fast once all the negotiation was done in and out thanks to the new technology where you can sign everything on the computer now couple piece of papers but was not hard at all experience was great.

Although Ellis was working with another customer, he made sure we were taken care of by running to get another salesman. Brandon Jones came to introduce himself and took care of us. With time being so important to us, we were able to tell Brandon the exact terms we needed. We wanted an easy yes or no. Brandon was able to do just that. We drove off in our new Volkswagen happy customers.

I had a great experience at Walker today! The service for the oil change was fast and they didnt replace my clean filters just because I was at the 30,000 mile mark. I loved the new video of your cars health feature. The tech took me on a video tour around the car, discussed everything they were checking, and identified what service was needed. They also honored my free oil change coupon that I held onto for 7 years! Thanks for the transparent and customer service oriented experience!

My wife and I were greeted but received no pressure as we walked around the lot viewing cars and identifying the one we liked. After, we went inside and met with sales associate who originally greeted us. He was helpful with working on our needs, but not pushy. Finally we met with finance manager who assisted us in getting in the car for the right price. Very good experience. Not what I thought I was going to deal with when we went to look at possibly buying a new car.

My experience at Walker Volkswagen was much more enjoyable this time. The receptionist was very friendly and had excellent customer service skills. I also received good service from management as they thoroughly communicated the status of my car. My car was finished in a timely manner and was easily accessible when I was ready to drive off the lot. This experience has been a major improvement since my last visit and I am very pleased with the customer service I received at Walker!

Worst dealership I have EVER dealt with! Been trying to contact the service department for 2 days now & have received no call back. I have reached out to every department & I get sent to voicemail with no call back! I have a year old Atlas & something is wrong with it! I do not know how this dealership is still in business!!!

Great experience! Richard and Taylor were great salespeople, best experience we have had at a dealership in a long time. I will definitely recommend this dealership to my friends and family. They were very patient and kept us up to date the entire time. They found the exact vehicle I wanted and I am very pleased! Thanks Walker VW.

Very friendly non pushy experience. Salesman and finance manager were both easy to work with. I told them what I could afford and they made it happen on the first go round. Fast and great experience

Brandon Jones really helped me to make sure I left with something! The car I went in for wasn’t available to me and he IMMEDIATELY worked with his superiors to figure out something for me! It was great and I LOVE my new vehicle! Thanks again and I will be recommending y’all to everyone looking for a vehicle.

The sales team at Walker Volkswagen is terrific. Richard worked with me tirelessly to find the exact car I wanted and bring it to the dealership. Even though I had some unique difficulties in terms of payment and paperwork, Richard was extremely patient and accommodating. He seems to genuinely love Volkswagen, and insisted on showing me the features on my new Passat, well after wed sealed the deal. Would happily do business with him again.

The salesman, Brandon Jones, was 1,000% thoroughly excellent. The vehicle was delivered as promised. I was impressed with the way they handled the sale. I was not hassled and there was no bickering.You need to check it out yourself. Ask for Brandon, hes been there five years which says it all.

The salesman understood what I was looking for, even when I wasn’t sure myself. He showed me a selection of excellent vehicles that fit my requirements. I was able to obtain financing easier than I thought possible; I actually ended up spending LESS than I planned. I highly recommend Walker’s to anyone in the market for a high quality vehicle!

Best Dealership that I have been. Excellent customer services. The salesperson are there to really help you thank you

I have a 2016 VW Beetle and recently received a recall notice. When you call the dealership you get an automated system so I left a message for the service department. Having not heard back I attempted to call again. Left another message. I also went online to their website and a chat box came up. I explained what was going on and was assured someone would call me. Two days later and still no call back. Went on chat AGAIN. Was assured again someone would get back to me. That was six days ago and still no call back. If thats the level of customer service you expect then buy your vehicle from them. If not look elsewhere.

These people are con artists to the highest degree they will do everything in their power to pass the buck of any problems onto you even if it stems from their negligence. Wouldnt send my worst enemy here, wish I could give zero stars

Super nice and amazing staff. I felt well respected and taken care of. Amanda and Hannah were awesome and made me feel welcomed. I’ll be getting all my work on my car done here from here on out. Thank you and great job!

Really great experience, especially with the customer service. Bryan Cuevas was an amazing help, guiding me around and helping me find the best fit. He was able to exceed my needs and had great patience with me.

Was looking for a used truck for a while. Not only did Richard guide me in the right direction, but we ended up getting my husband the truck of his dreams. Great advice and excellent customer service.

Richard was friendly, informative, and very pleasant to work with. I really appreciate when sales folks are respectful and not pushy. Thanks for a fun test drive of the very impressive Atlas and fair price quote.

Once of the best service team. They checked everything we asked and more. Helpful in understanding what is needed and why. Complementarily changed the carpet and washed and perfumed the vehicle. Service managers worked with us and were very attentive.

BEST PLACE TO BUY A VEHICLE..

When I first walked in to the dealership, I wasnt impressed and thought about walking away. However, I did have some questions that werent answered so decided to call in and try to discuss. It was then that Loren Landry accidentally answered my call to the salesman. Once Loren talked to me, he immediately gave me his cell number and said any questions, dont hesitate to call him. I called him and we discussed many options. He treated me like a CUSTOMER should be treated! He never stopped trying to make a hard situation, turn easy for me. He researched my issue and found out the problem and got me into the vehicle I wanted. I left happy, like every customer should leave a dealership.Loren Landry, I want you to know that people like you are rare, and the way you go above and beyond for customers is remarkable! You need to be sales of the year. Blessed to have met you, and please continue to show others that there are still GOOD PEOPLE IN THE WORLD TODAY!!!Very happy Owners,The Ronquilles

Richard was great. Easy to talk to, and not pushy at all. I recommend him. New car purchase was a great experience.

Im so happy to report that I had an excellent service experience this time around. When I got my car serviced here last year, it was so disorganized and behind schedule. However, management has really trimmed the fat and they are now delivering the same excellent quality of service that I expect from Volkswagen. I was in and out in an hour flat, and the staff made sure I was comfortable while I waited.

EXCEPTIONAL PLACE TO BUY FROM! WOODY DID NOT PRESSURE OR ACT LIKE SLIMY CAR SALESMAN WHICH IS WHAT I EXPECTED. THEY MADE ME FEEL GOOD ABOUT BUYING AND HAVE CALLED TO MAKE SURE I HAVE STAYED SATISFIED!! MY WIFE AND I WILL BE BACK NEXT YEAR TO GET ANOTHER GOLF FOR MY DAUGHTER!

The recent purchase I made at Walker Volkswagen was as pleasant as a car buying experience can be. My wife and I were in and out in about 90 minutes, no smoke and mirrors.They even took the time for an extensive detailing of the car as it was a recent trade in, as in a day or two turn around tops. Helmi, our salesman, was attentive to our needs, listened to what we said that we were looking for and made suggestions based on what we said. I cannot say enough good things about Helmi, if you need a car, you’d be doing yourself a disservice by not stopping by for a visit to see what he has available.

I came in late in the day, the service shop was closing down in 45 minutes, and I desperately needed a 40k service. The lady at the front desk didn’t hesitate to help me out even though it meant staying late. She got people right on it. They were courteous the whole time, from front to the finish.I’ll definitely be back for the 50k, just hopefully earlier in the day.

I drove from Texas to New Orleans and on the way there the tire pressure light came on. It listed both tires on the passenger side. I stopped by Walker Volkswagen and they took it right away and checked it and had me back on the road in a few minutes. The staff was so friendly and accommodating.

I walked in just before they closed with a nail in my tire. They fixed my tire in less than an hour. Dorian was very friendly and informative about the process. Nick fixed the tire quickly and ensured is it was safe to drive. Overall, great experience!

Always a pleasure going to Walker. Richard gives great advice on all vehicles and is one of the most fair salesman I have ever met.

I have never owned a VW but two of my friends just recently purchased one and I may consider this to be my next car. I didnt feel any pressure when I was talking to Richard last week. Very calm and not pushy.

Justin has always been a very helpful, kind, and knowledgeable service advisor. The service manager, Amanda, is always helpful and thankful for her customers. For 5 years I have been going to Walker Volkswagen for service and this is a truly exceptional team.

Excellent experience overall. Great customer service! Good car at a good price. Highly recommended!

I have never been to this dealership before until recently. Richard was really nice and helpful. He gave me a lot of information and was very patient with answering all of my questions!! Thanks for taking the time out to talk to me!

Very friendly, with none of the pressure and hustle that is so commonly associated with all things cars. These folks truly take pride in their sales and understand the importance of sincerity. Would recommend all the way around.

You have one of the best sales people ever working for you! Sara Michelle Crepple! She worked in West Virginia a few years ago and sold us a beautiful BMW. It was a wedding gift to our daughter. Sara was so professional and knowledgeable. She had a huge bow and ribbon on the car when my daughter picked the car up! My family misses her.

Francisco Martinez @ Walker Volkswagen is the most knowledgeable service advisor Ive ever met in my life with personality plus. He knows VOLKS in and out. He has kept my 05 BUG running perfectly for years along with special touches like sprays the power windows with silicone spray to keep them going up and down smoothly then I called on 9/27/16 and needed an oil change during my lunch hour and he drives me right in. I cant even think of purchasing another car model as I would lose my wonderful service advisor, Francisco, who I can count on always...

Perfect buying experience. Was in and out quickly and Ellis was amazing. It was my first buying experience and it couldn’t have been farther from the horror stories you hear. 100% recommended!

Walker VW was extremely helpful and sympathetic during my time of need. I highly recommend Walker VW

GREAT EXPERIENCE!! SALESMAN FOUND ME THE RIGHT CAR AND A GREAT PRICE! WOODY IN FINANCE BEAT MY CREDIT UNIONS INTEREST RATE AND ALSO BEAT THEIR PRICE ON THE VW EXTENDED WARRANTY! SIMPLE AND FAST I WAS DONE IN LESS THAN 2 HOURS AND WOULD RECOMMEND THESE GUYS TO ANYONE!!

Although I didnt end up purchasing a vehicle, I would recommend Walker if youre looking for helpful, inviting customer service & a good little selection of vehicles. The gentleman helping me introduced himself as Richard & went above and beyond to try and find a good fit just for me.

This is my second time to the Service department. Both times I was thrilled with the results of my experience. Fair and thorough 😊

Over all very good. Except when they wanted me to pay for painting a part that was under warranty. I refused and they question cloy backed off but I cant help but wonder if they just try that to see who is to stupid to question the charge

Got a great deal on a used vehicle and was treated fairly. Very professional staff. Great overall experience and would recommend my friends and family.

Absolutely without a doubt, the best car buying experience I’ve ever had. Richard and Jordan made me feel perfectly at ease. They were knowledgeable and helpful in every way imaginable. Thank You Walker VW for an awesome ride at a great price!

So I brought my car to get serviced on Saturday September 30, and was told it would be a few hours, I received a phone call from Amanda the manager over the service department she informed me that my car would have to stay over the weekend because additional parts were needed that we didnt discuss because it wasnt known, I thought that was a bummer,but however the service the accommodation she did for me and her customer service was amazing so it didnt bother me m. Im missing my car lol but I appreciate all that they are doing to make sure everything will be okay..the atmosphere there the little while I waited in my best friend was so relaxing. They were very nice people..I will definitely bring my car back to that location anytime I need something done

We brought our car in a little later than usual for service and without an appointment. She let us know it would be a few hours so we weren’t expecting to hear back until late into the evening. Two hours later they said you can come pick her up. We had not discussed prices, and I had set aside a few hundred dollar for the occasion (oil change, tire rotation, 10,000 mile inspection, etc.) but when we got to the cashier it was only like 115 (with a coupon, but we also bought some cute air fresheners and some tire caps.) All in all it was great and a lot cheaper than we expected

Great service, my boyfriend and I came here looking to buy a car, and our sales guys was so nice & very helpful. I forgot his name but he said he was from Dubai. Really nice guy, was not pushy at all! We didnt leave with a car which was our choice, but if we go back, well definitely ask for him again. He was all about what we wanted and didnt try to push anything else on us. Thank you for that!!

My husband and I were VERY PLEASED! Richard was very personable and attentive and treated us with grace and and professionalism! One advice that I would give him is to root for ALEX MORGAN#13!! #GEAUXUSA!!!!

The service team was great. They did exactly what I needed done and also let me know of other things that needed to be done. GREAT JOB!

Richard is a stand up gentleman who is forthright and direct. The entire process was quick and easy. Thank you so much.

I am thrilled with the service received. Richard proved to be very congenial and went above and beyond to make sure I received the best deal. I am.more than happy with the service I received.

Walker Volkswagen is by far the biggest laughing stock of any dealership in all of Louisiana. First of all, they will pull you into an illusively wonderful “buying experience” by a friendly sales department. Though, the horror of the experience will not start until the first service or the next time the vehicle will need to be serviced.The worst part of this dealership by far is the service department. Completely run by individuals who do not seem to know what they are doing and even tell you that they have never worked in this department. So when something needs to get changed because it is defective, they have no idea what parts are needed and what course of action to take. That is if you can get an appointment under the correct name.Then, when you call 8 times and never get a call back in a span of many weeks, you start to wonder if they are purposefully ignoring your calls. Being told that you will get called back is just the beginning of all the humbug that this dealership has to offer. You will get an appointment to have the parts changed and supposedly a loaner car to take home since some of their customers live an hour or so away. You get to the dealership at the time of the appointment and they tell you that there is no loaner under your name. When you specifically called for that time and date weeks in advance because you are promised one thing and told another. Not sure they even have loaner cars so you would be better off not even attempting to schedule one.Now that the bumper trim piece is changed, I will never recommend anyone to purchase anything from this dealership. Even though the sales experience was pleasant, save yourself the headache and purchase from another dealership. They have stated that they are under new management and that is wonderful because hopefully the new manager can save this place from loosing future business.

Awesome place, good selection of cars and Woody in finance made my trip a breeze! The last time I bought a car I was there literally 6 hours, this was half that AND I got a better rate than I expected! Big thanks and Ill see yall again next time! Merry Christmas!

From the first minute I walked in the door, until minute I drove off the lot with my new car, (Atlas) it was the most comfortable experience I’ve ever had on a car lot. The salesman (Helmi) felt more like a friend I’ve known for years than a guy I met for the first time. Even the guy helping with the financing came across like he was looking out for me like we were old friends. I don’t write many reviews, but they deserved this one!

Friendly service. Took care of replacing my battery under warranty, no hassel. I will give them a shot with my next oil change and see how they do.

I bought a used car from Walker Volkswagen. It probably rates as my best car-buying experience. The salesperson, Richard Leinhop, was exceptionally courteous, knowledgeable, and helpful. I am most appreciative of the way he handled the process from start to finish.The only other person I interacted with was the finance manager. I can not recall his name, but he was also very helpful.Thanks to Walker Volkswagen and specifically Mr. Leinhop, for an honest, hassle-free, and pleasant buying experience.

Everything was quick and easy, no hassle. Although, I do believe i should have received two keys and not just one. But other than that Ellis and Art were great.

Hannah provides excellent customer service and had my car fixed and out of the door very quickly!She is an incredible asset to Walker service department.

They made the process awesome!! I walked in knew what I wanted and told them what I wanted to pay monthly and they made it happen!! My salesman was A1!!! Thank you for the great service!!

Coming from out town, and oil light came on. Stopped with them and they quickly looked at our car. They have fast service and offered amazing customer service. Thank you!

I am TRANSPORT guy and deliver the vehicle to Volkswagen dealership is a pleasure a lot of room to park and to work safe thank you

I went to get an oil change. After the oil change, my car had a constant strange honking sound while driving. I went back to the service department and they told me that there was nothing they can do to fix it. They said it was my problem. My car was totally fine before the service.

This VW dealer has an extremely small customer parking area and it is very hard to get in and out of the service department.I had booked my car in using the on line service for a safety recall, but found that they could not complete the work in the time they had allowed. I will now have to return next week to let them do the work over the whole day.The service department seemed small, dark and dirty which is not what I am used to with the large auto companies. Even their new car showroom was small and badly laid out.