Do yourself a favor and if youre thinking of doing business with this company, which is actually KC Company, RUN!!! Do not do business with Pella/KC Company if you want to keep your sanity. (When we complained to Pella, they said they were not liable for the job that we have to deal with KC Company. Funny, because we had no idea. We called Pella and asked for an estimate, and they sent us KC Company who represented themselves as Pella) Anyway, very unsatisfied with this companys service, as they are totally incompetent in being able to complete the job. We paid top price thinking we would be getting a top-notch company to do the job - WRONG! They agree that there needs to be a price reduction because of the terrible service that they have given us - 8 months out and still not finished the job - totally ridiculous - but we cant seem to agree on the amount that is due to us. They really dont want to hurt their pocketbook, just their customers purse. Cant measure if their life depended upon it. Theyve come out 5 times just to try to fit 2 screens, and each time theyve come, the screens did not fit, and plus they were damaged in transport. Youd think after the first time, that they would make sure that the screens would be good to go before they get here, but nope, 5 times and still cant get a stupid screen to fit. This is the least of it. The first time they installed two different windows. And when they came out to look at what the problem was, they never told us that they were two different windows (all I knew is the framing looked off). They send their guy back out to reframe the window, and Im getting upset because its still not right, and thats when we figure out its two different windows that they installed - should have all been the same! This company is the absolute worst!

Worst installation experience every! The original installation was done in October and now it is Feburary and I’m still trying to get them to complete the project. The installation managers say they will be there but never are. There has been issues with weather but if you half do something I would think you would be more accommodating with your schedule.

In the same boat as the above reviews. Im now three months in on windows i ordered via Bens AmeriGlass and nothing to show for it. Tip: if youre using a third-party vendor for your windows, ask if they are using Pella or not. If so, go somewhere else.