Such great customer service which exceeded my husband & Is expectations. Particularly, Sam. What a great smile and attitude and went above and beyond to help us move from a smaller unit to a larger one. She is very knowledgeable and understood exactly what we needed! That girl is what GREAT customer service is all about!

Sam was very helpful when I needed to find the perfect size space for all my stuff. One was definitely a little too small but she found the perfect one. The place is very clean and well taken care of.

Met Dave aka David at the Methuen Location, Awesome dude very professional, explained all details well. sure deserves 👍👍👍👏👏👏

Samantha helped make my move in extremely easy! The property is kept fairly clean and they are very aware and on top of pandemic standards sanitizing in between customers and cleaning each of the carts as they are returned! I would highly recommend storing here.

Great place, great customer service, and carries everything you need for storing your things! Sam knows what she is doing and I would highly recommend storing with her!

Sam was able to help me find the right size space i needed to transfer my unit. I needed a bigger one but wasnt sure how much bigger and she was able to show me a few sizes that I could look into.

I have been renting about a month now and I am very impressed with the way Sam and management keep this property clean they are always out checking or cleaning something! She takes great pride in her job and is an asset to your team!

Outside of the building could use some work but Sam keeps the inside as clean as she can and assures that if she can reach it she cleans it!

I would highly recommend storing here! The experience was everything I needed during a stressful situation! Easy process and convenient location.

Jules showed me around the building has good knowledge of the property and the property looks nice and well kept she has wonderful customer service skill would highly recommend renting here with her

What a relief an employee that takes Covid precautions to actual account! Not an easy time but can count on getting service comfortably enough here. Thanks!

This property is so beautiful after the remodeling and im loving the new clean look to the office. Sam is such a helpful manager!

Great customer service! Sam is always eager to help!

I had a very good experience with the Public Storage location in Methuen, MA.Jules, was the person I worked with specifically. She was knowledgable, detailed oriented, professional and overall extremely courteous.Thank you for making this experience very simple and positive for me.Have a great day!

Jules introduced me to the facility. She accompanied me touring the units to make sure I chose the correct size and perfectly accessable unit location. Jules explained the lock mechanisms and answered all my questions. I moved my treasured items and left the area for a yr. I returned to find all my possessions exactly as I left them. I had a problem with the unit door when closing it because of a box I had moved that jammed it...preventing it from opening or closing properly. Jules cane to assist and actually got on the floor determined to unjam it...and she did! There was a concern regarding my billing cost and Jules went out of her way to make things more than fair. Jules is a gem and her loyalty to PS customers and the business itself is the reason I highly recommend it. Ty Jules for getting me out of more than one jam haha! I appreciate your kindness and professionalism.

I was unable to see the unit before buying. It was smaller than I was hoping for. The associate that helped was new, and didnt know all the policies. After a conversation with the manager, I was able to see the next size up and made a quick transfer. The associate that helped me with that was great!The website makes it easy to rent a space, and pay your bill online.

Julez was very welcoming and nice showed me around the place and helped me get the information I needed. I definitely would consider renting here for my storage needs.

I came in to pay my unit and the new property manager was there to help me make my payment and help me decide if i needed to buy anything for packing up some new boxes to store away.

Samantha is very helpful and extremely nice! She’s great!!!

Our experience with Samantha at this Facility was top notch . She was excellent working with us . Thank you Samantha have a great day .

Best customer service hands down.

Our service rep, Morgan, was great in helping us get the large storage space we needed. She gladly showed us multiple sized units, and showed us an extra large space we did not realize was even offered. The space and public areas are kept clean, and all staff have been very friendly. Were pleased.

It was a very good experience working with jules she makes the prosses so easy and simple to understand shes a beautiful person and working with her is the best thing that can happen to you thanks jules

Jules was very helpful and the rental process was quick and easy. Locker units are clean and easily accessible.

Great experience. I have had a storage unit there for over a year and was looking to downsize. Jules the property manager was very thorough in explaining my options. She took the times to answer my questions and made everything a breeze.Thank you Jules!

After talking with David I wanted to thank Julia for helping my wife and I when we moved our belongings in a couple weeks ago. Julia is such a nice girl and very kind. She good

Just signed up today and must say, Morgan was awesome! Ashlie was great as well. Morgan answered all my questions and showed me the unit beforehand, ensuring it met my needs. The facility was organized and well maintained. Thanks again!

Amazing customer service !!!Thanks Julia for great service

I went to Public Storage to just inquire about units and pricing and because of Nicole I ended up renting a unit. She was thorough in explaining how the entire process operates, showed me the different size units, how to correctly lock the unit, determined what I needed and did not try to oversell me. She was awesome! The entire complex inside and out is immaculate. When I got there at 9:00 am Nicole was actually outside sweeping and cleaning up. Even though it has only been 1 day doing business with them I would recommend Public Storage to anyone.

Came in today to rent a unit jules was very helpful explained everything in a professional manner would recommend her to help others out here

So happy to see new faces in the office and a certain one gone. The couple ladies we have spoken with have positive attitudes and very friendly. One even held the door so I could get the cart through . Keep it up ladies

Went in Saturday (11/9) afternoon to rent a 5x10 unit. Very helpful and polite staff. Very clean and well lit facility!

Great customer service! Kenysha was amazing. Made the process of opening an account easy and even helped me find a better deal! New to here and so far LOVE them!

I was pleased with the 3 months i stored there. Their attendant are courteous and helpful. I wish they would have had the fact that you are required to have insurance while you stored there made more easily known before you go to sign papers. The insurance isnt overly expensive its just a little sneaky. Theyll also try to sell you a lock that you can get at Harbor Freight or Lowes for 1/2 the price.

Not worth it. Theres never any staff on site; either they come back late or just dont come in. Had to call the companys customer service number to vacate my unit as no one was on site, even though the voicemail and posted hours said they would be open.Emergency exit signs are broken and hanging by wires, carts are always missing or in disrepair, place is dirty and shows evidence of rodent infestation.

Very polite staff n very clean.. customer service is always amazing. Love management ... great place to store your furniture !!!!!

David was awesome. Had some questions,and he answered them all for me. Deff a good knowledgeable employee. Super helpful an friendly.

I am a first time storage renter. Richard at the desk did a fantastic job explaining the rates and all the features of the unit. I am over 60 years and that was very important to me. He was very positive and patient and up beat. Super service!

Jules will help you with all of your storage space needs with helpfulness and in a very professional manner. I would highly recommend Public Storage in Methuen.

Facility is very clean and secure. Ashley was helpful and answered all my questions. Would recommend to everyone.

Definitely would recommend this public storage facility to everyone. The employee is very respectful and very helpful. Best customer service a person can have and they do their best to make sure their customer happy. Awesome place to rent storage space and its affordable.

Julia has made this place so much cleaner since she’s been working here. She’s amazing, keep up the great work girl

Jules was awesome. She helped us transfer our unit once we realized it was too small. Process was smooth and easy.

This location is great because its close by and the staff are very helpful. Whenever I come by there is always somewhere here to answer any of my questions about renting space as well as insurance details.As of today Im moving out and the relief property manager was very helpful in answering all my questions as I wrapped things up. Christine was awesome in helping me out throughout the entire process. Highly recommend this place for storage.

I rented with my husband a month ago, and David was here to help us through our transition here moving in. I’m glad I got to see him again to thank him as today we’re moving out as we got our new place. This facility has been great and the people working here are amazing! Thank you for everything!

Richard was at the desk when we went in...exemplary young man. Courteous and knowledgeable, he helped us to choose the unit which bets fit our needs. No pushy hard sell, or I would have walked out. I found the storage building clean and odor free (which was a big concern of mine) I dont want my furniture to pick up odors from being in storage. Overall, great customer service, thank you Richard!

Loved going here! They catered to my needs, had a welcoming environment, staff are great, the prices are well in my budget. I definitely recommend this public storage location to my friends and family because it is truly amazing!

Convenient. Easy in and out. Loading dock provided. Pin pad access to and from the dock.

I rented a storage unit and 3 days later, I noticed it was leaking water due to the rain. I went to tell the person working, who didn’t care because they were closed, didn’t even take a walk with me to see where the water was coming from. Next day the site manager went to check, said she would send an e-mail to DM, to leave a key and they will get back to me. 3 weeks later, I haven’t heard, called corporate they said they would send an e-mail and the DM would call me back, until this day I have yet heard from them. I call and call and they just keep giving me the run around and to top it off, the place is infested with mice. I’ve never had customer service this despicable in my life!

I am so happy that i was introduce to PS. The staff was very helpful. One particular employee was very professional, he helped me with all my question. Clean and safe facility and location. Easy to access from highway and main roads. Very pleased.

Wow!!! Can’t say enough about Richard. Super helpful. Got me a nice discount. Very clear in his explanation and knows his work verrrry well. The place is super clean and well managed. Very pleased.

Extremely friendly and informative. Had never used a storage unit before and I got all the info I needed before I even had to ask about it. Was even given a smaller space that would accommodate what I needed because it would save me money. Highly recommend.

Many thanks to Nicole and Jamie for a very positive experience at Public Storage Methuen. Completing the necessary paperwork was very quick. They answered all of my questions. I appreciate the pleasant and professional demeanor displayed by the personnel as well as the clean modern building which is very accessible from either route 495 or 93. Thank you very much!Matt-

Julia is one of the few bilingual workers here and this helps a lot when your first language is Spanish.

Came by to inquire about a unit. Very nice and clean place. The person in front answered all my questions and was very nice. Look forward on renting here in September. Highly recommended

I’ve rented here with my husband for about a year now. This place over the last few months has become so much cleaner! Julia is almost always seen cleaning when she isn’t in the office and she’s making this place better.

Love them. Jamie and Nicole are awesome, let me tell you how awesome...I once let my 8 yrs old lock the storage lock and I forgot to check it, within a few hours they call me to let me know it wasnt properly locked. With all the storage boxes...my husband and I were shocked at the quick and thorough check of the storage facility. The bathroom is always clean. I sometimes spend hours organizing the storage and they always do rounds and checks which comforts me knowing that if something happens theyll find me.

Fantastic service.. The facility is close to my home.. Morgan was very helpful in satisfying my needs.. I highly recommend this facility...

Great LocationCustomer Service was Awesome. Bob was great showed me location, had patience and helped me with my reservation in a timely manner. He had a smile and enjoyed what he does. See bob when you get in.

Jules was very helpful and very detailed with the property and showing me around would definitely recommend to friends

Fantastic service, great staff, super-convenient location. Facility is easily accessible. Ashlie does a FANTASTIC job!

Jules was awesome!! Great service. Very detailed!

I went into the facility near the loop about a month ago looking for pricing. I was received warmly by the two girls working there. They were kind enough to show me a couple different lockers that they thought might work. What was nice was that I didnt feel like I was being pressured into anything. I have recommended this location to a couple of my friends for this reason alone.

Ive been a customer at Public Storage here in Methuen for over a year and I couldnt be more pleased with the services. I love the staff! Theyre always so happy and helpful. Ive recommend this Public Storage to anyone. Plus the cleanliness is outstanding. The staff is very professional! Id chose this storage place in the future in a heart beat!

I never expected to have a great experience renting a storage unit, but Mariela made sure all my expectations were exceeded. She is very pleasant, helpful and knowledgeable. She took the time to make sure I understand everything and her multitasking as other customers come and go to make payments was most impressive.

I am a returning customer to this location and I am very pleased to know that there is new FRIENDLY AND PLEASANT staff. My mom and I have another unit here and we both have had many very negative experiences with previous personnel. The new manager is so upbeat and so nice to talk to, unlike one girl I dealt with a few months ago, Nicole, she even refused to open the door with only 2 min left before closing. Im glad to know things have changed positively. Mariela did such a wonderful job explaining everything and I look forward to continue being a customer here.

The prices here are relatively fair, and the storage units themselves are in good shape. However, its annoying that you can only use a cart by walking down to the office (opposite end of the building from the storage entrance) and giving them your license during office hours, which are not great (only until 6pm on weekdays). Apparently they had problems with carts disappearing, which I can understand, but I feel that there are many more convenient solutions to that problem than what theyre currently doing. To make matters worse, theres only ever 1 person in the office when theyre open, and theyre frequently out of the office (giving a tour or something), during which time it is locked with no access to carts.

I called to ask about availability and price and Mariela was so helpful and well explained that I had no doubts and I just went because I knew it was the right place for my belongings. I was very impressed how nice, clean and secure the place was. Tyler was very helpful and kind when showed me the place around.

Nicole is wonderful. She was great to work with. Very happy and pleasant. What an awesome experience. Wouldn’t want to store my Belongings anywhere else.

The employees are very welcoming the place was clean Julia was very helpful answered all my questions was very happy to see an employee that is bilingual Julia was able to communicate with my mother who does not speak English looking forward to seeing her more there.

I had a great time working with Richard. He was really helpful. I will recommend to anyone to come here

Mariela and Christine are the best! I came to dropped yo my fathers items and these girls treated us like gold! This company should be proud of this awesome team! Thank you girls for your great service! :;

I came in with my father to see what they had available Julia introduce herself with a welcoming smile she showed us around the building and explained to us how they work she was very polite and a plus that she is bilingual hope to see her around more

Julia is so nice and helpful.

Ashlie gives outstanding customer service every single time I speak with her.

Clean building and friendly staff and the property manager Jules is always most helpful

Very nice clean place Ashley in office was very helpful and answer all questions.

Morgan and Ashlie get 5 stars from me for the great customer service they give every time I see them.

Ashlie Helped us out so much. It was because of her Great personality that we chose this facility for our Storage needs

I have a great experience with Nicole she was a sweet girl who explain very well to me and guide me through the process. Nice service and great atmosphere.

I went to public storage yesterday to purchase boxes for a move. The lady working there was very knowledgeable and helped me figure out exactly what I needed. They also had a great deal on boxes that if I bought 35 you get 15 free. I was overall pleased and will return if i ever need storage or moving materials.

My husband and I have been extremely pleased with the service we receive from both Jamie and Nichole. We always have a good experience and appreciate knowing that our property will be safe and secure. We recently purchased an additional space and as usual received prompt and courteous service. Thanks to you both for great customer service!

This public Storage is amazing with their organization and the workers are extremely helpful. Answer whatever question I asked with the utmost repeat. I will highly recommend methuen public storage to my friend and family.

Do not store your stuff here. The entire facility is infested with mice and they refuse to use an exterminator to take care of the problem. I’ve spoken with other customers while at the facility who’s items were ruined by mice. My unit was full of rodent droppings. I’ve also spoken with ex employees who have told me that Public Storage is well aware of the problem and refuses to do anything about it.

Morgan and Ashlie were very helpful answering all my questions and showing me different size storage spaces.

I have been renting here for over a year now and this is the second time working with mariela. She did a great job working with me. Shes awesome. Completely professional.i am happy with my cube and I feel safe storing here!

Great place, clean and no foul odors. Morgan was extremely helpful and made the process simple.

This place was awesome, C.J was very helpful and answered all my questions. Fairly priced too.

Hello i purchased a wonderful unit today from Christine. She was very pleasant helpful. Wonderful staff and very well keep clean. Thank you

Julia was Awesome ....got my reservation all set .. Very Friendly ..Love How Clean Public Storage in Methuen is .....Thats a Plus ... Thank you guys for your Great services

Just opened a unit at this facility. Employee Nicole was extraordinarily helpful in sizing a unit, offering moving products, suggesting furniture placement etc. Absolutely went above and beyond to assist. Walked us to unit twice to verify information before answering questions.Very very positive experience! Moving is traumatic and she made Part I a nonissue.Employees also keep the facility well maintained and clean. I would highly recommend this facility to nearby competitors.

Excellent service. Clean spacious units. Recommend strongly to anyone in the area looking for storage.

Mariela was amazing such a seeet heart! Very informative and gave us such great service and a great deal! Shes so hard working and dedicated to good customer service! Id hire her to work at my company if I had one. Overall great experience! Thank you so much!

I was helping my cousin out who was sick. She needed some exercise equipment stored. The place was super clean, and Jamie in the office was very helpful with showing me where the unit was.

I went to public storage to look at their rates and to take a look at the property David was very helpful very knowledgeable about the property

I’ve had multiple storage units over the past few years and never had a problem. Nicole at the front desk was very courteous & helpful.

Hate this place. Wasnt even there for 6 months and they raised the rent. The whole reason I chose them was because the rent was so low. They have raised the rent twice when i havent even been there 2 years. I started paying 105 a month Now its up to 159!!! More than my car payment! I cant wait to move out of this place!!

Mariela is so nice and so helpful! She did a fantastic job at selecting my storage space and giving a good deal with the dollar for the first month. I like my storage a lot and is very close to the Loading area

Clean and secure. I feel safe storing my stuff here

Ive been extremely pleased with the service I receive from both Jamie and Nicole. I always have a good experience and appreciate knowing that my property will be safe and secure. Many thanks to you both for great customer service!