Usually a good store for Liquor, but the Curbside Pickup is not great. You have to order way ahead, so you cannot do it last minute. Shame. I really like their selection and prices. I did then do it ahead of time and it worked well.
Nice personnel who directed me to the right section. When l had a ? about a technical aspect, someone else who knew was summoned. Nice straightforward experience.
Excellent customer services from Jeannette !! She helped me clarify many questions I had regarding what it will be the best bottle of wine for my parents anniversary.Jeannette really went above and beyond, I would give her 6 stars if I could.
This wine shop was excellent and the best! They have a nice place to hang out with friends and spend my leisure time. They had an entertaining staff that would treat customers like me very well. Also, the wine they have has a good taste and very good to buy for a gift. It was truly overwhelming that I was destined to be here at your shop. Thanks!
Came in to buy a quick present. Jesse immediately greeted me and asked if I needed assistance. Not only did he advise where the products I needed but actually took the time to walk with me to ensure I found them. He then helped me find a special gift bag for my item because there were many options around the store. I would definitely return due to the amazing customer service and attention to detail. Thank you Jesse!
I adore this place. The staff is friendly, the food is excellent, and there are many wines to select from. I enjoy coming here to drink wine. The bottles are well-kept, and the owner is well-versed in wine and food mixing. Their place is also very convenient. In the future, I will not go somewhere else. Thank you so much!
The best place to stop and pick up a bottle of wine in the city! Their shop was well-organized and they had a lot of variety of wines to choose from. Their staff was very friendly and helpful for giving some knowledge about the wines and suggesting what to buy for the occasion. It was a great experience! Thanks, guys!
The first place I’ve seen in Miami with the Hoppy Buzz Hard Tonic. This is the old packaging. Will probably buy the rest just to stick up. High alcohol Kombucha is hard to find. Anyway this is in the stopping mall with Publix, Best Buy, vitamin Shoppe . The parking area was a little confusing to to navigate for new people. I recommend
Eventually, a significant thank you to you for aiding me so brilliantly when I went to visit your wine look for some loosening up. Not a lone container was horrible. Everything wine I have endeavored was incredible and radiant! I assurance to visit again!
A must-visit shop for wine! Ive been here to buy some bottles of wine a couple of times, but still, Im intrigued by the store. They had an immense wine range. So impressive and stylish was the wine rack. The staves have a large knowledge of wines and were so welcoming. Besides the wines, they had fantastic beers, too.
Whatever might be your preferred liquor or spirit beverage, well, for sure you can find it here. Starting for most common bears and also the most delicious handcrafted, this place will not disappoint you.Wines, why not. Want to learn or you have specific taste for something, sure, come here, youll find it.Anything stronger, for sure, here a great selection of spirit beverages.Dont forget to ask to the people inside the store if there is something special or a hidden treasure in-between the huge amount of bottles. After all, this place is about to enjoy life in company, to learn and to be happy.
I highly recommend this wine shop to everyone whos looking for a place to chill out and relax. Such an incredible vibe! Casual atmosphere, great selection, fun wine tasting. The ambiance of this place was also very cozy and clean. I will tell my family and friends about your wine shop. Thank you so much, guys!
A great wine shop that has a huge collection of wines. Every weekend they have a free tasting of their own produce wine. The staves were very welcoming and friendly. They will surely help you in choosing a great wine. I love the place because it has a calm ambiance. The wine that I bought from here tastes so good.
This wine store is a must-see! The host made sure that the experience was really funny and enjoyable. Its been such a wonderful experience. The staffs were very helpful and welcoming. They made sure that any customer would get their wines. The bottle of wine I purchased from this wine shop was excellent. Im sure Ill drop by here again.
The finest wines Ive ever tasted have a silky texture. Your store provided me with an excellent shopping experience. As a result, Id like to thank you and your colleagues for all of your hard work. I will definitely use your services again, and I will gladly recommend your shop to all of my friends and family.
Cozy wine shop to spend time with friends or a partner. They have a wide selection, and the wines I tried were great. This place is really good when you want to unwind or relax. I like how calm the ambiance of this place. The food that I ordered matches the wine that I had.
Super unprofessional. The employees were extremely rude. Even the manager was rude. Do not go to this location. They make up rules just to kick people out. And they have a roach problem.
The wine was wonderful! We ended up purchasing several bottles of the local wines and had them shipped at home. Also, the staff was welcoming, and we very much enjoyed our time there. I strongly recommend this place if you love wines!
Wonderful staff and they had free alcohol tasting which we were not use to. We tried speciality wine, vodka, and bourbon. It was like taking free samples at Publix but you can have more than one taste.
This wine shop is it. There is a wide selection of wines, and there is a wealth of wine expertise for the sales clerk, so you can pick a wine when consulting. Whether its wine you love. Youve got to visit this place. For a group of people, this place also has a bed. You can order the use of the room if you want to try any wines. Oh, thank you!
They support a wide range of wines, including both high-end and low-cost offerings. The scenario had all of us taken aback. Its been an amazing wine tour!
The staff is amazing and always interesting to interact with. The prices are not cheap, but once you taste you understand why. Thank you! This wine shop is outstanding! They have luxury decorations, great dishes, and the best selection of wines. They are always my favorite and my go-to wine shop every time I needed it.
I definitely have to ask the knowledgeable and friendly workers for suggestions. Amazing selection of everything you could ask for and more. Also, free chips while you’re having a beer. I highly recommend this wine shop to everyone. Thank you!
The back patio is really calming and quiet. The staff is very professional and polite. Amazing to be both of you! Quite convenient for tasting several different types of wine. Take a party, and youre going to enjoy yourself! Im sure Ill come back here next time.
This wine shop really has the best staff and wines in town! I really had a great time shopping for some wines here because everything here is affordable. They truly have a high quality of wine that you can really enjoy, either for parties or any celebrations. This place is the best! I will surely recommend this to everyone!
Great wine collection and a wide range of drinking choices! I will be recommending you to those people who dont know about your wine shop. Thanks a lot!
I usually visit this wine shop to grab some drinks. I love to chill and relax here because the place itself was so cozy and classy. The staves were very pleasant and accommodating as well. This place is really good to unwind. What a lovely place to grab some drinks and kill the time. A highly recommended place.
This wine shop takes all of the citys most well-known wines! It was one of my favorite scenes, and I loved watching it.
The waiter was comfortable, decent, and very attentive to me. The beers and champagne I ordered were however, fantastic and spectacular. I really like everything in your store. It was lovely, and the place to stay was really good. Oh thank you, thank you!
This wine shop has a wide variety of cheap and affordable booze to choose from. They also sell craft beers, pastries, and macaroons. They have the most friendly and accommodating staff than any other wine shop in the city. And their prices are very affordable, too. I will be back here next week for my fathers birthday. He will love their wine here. Thanks!
I went to this wine shop since I was wanting some valid wine. I generally go here to this wine shop since this the solitary shop that sells rich and genuine wine!
Because of how long weve been here, Ive had plenty of opportunities to visit this wine shop, and Ive always left feeling more positive towards life. This is a must-see for everyone!
We went in yesterday and found everything we were looking for. The one good thing I can say about all Total Wines is they have great prices on Sodas and carry hard to find ginger beer. The snacks/drinks are also cheaper than Publix. Everyone working looks very professional and seemed happy to assist. I was very impressed and we enjoyed our shopping trip.
The selection was beyond amazing. I spent so long browsing what to buy since there are so many options. Great store with friendly staff and amazing prices. One thing I’m not a fan of is that if you’re between the age of 21 and 22 they have to call a supervisor to verify your ID. I guess it’s understandable for precautionary reasons but I personally think it’s kinda silly.
Good wine selection, personnel a little over the edge,
Really nice place everything organized, a young employee gave us recommendations to buy a good tequila.great customer service
Amazing selection. The big box of alcohol. Parking is a breeze. You are not going to enjoying the views of SoBe, but that comes after you stick up on (e.g.) crunk juice ingredients.
Staff is not knowledgeable and cannot even point you in the right direction.Also looking through the other reviews they are clearly bots! Nice try Total Wine! Educate your staff & stop buying fake reviews!
One thing that I liked about this wine shop. You could taste the wine first before buying them. The staves will help you to choose a great wine. Also, they were friendly, and accommodating as well. The food from this shop was great as well.
We came here to shop for some wines, and thankfully, we found everything that we needed for tonights party. The staffs here are very helpful and friendly and even recommended the best wine available. It was truly a nice customer experience, and were sure that this wine shop will be highly recommended. Good job!
Excellent but we wish they had Kailik Beer light and Gold. We will so appreciate Total Wine if you order it.THANK YOU!!! 🍺🍺
Weve lived here for a long time, so Ive had plenty of opportunities to visit this wine shop, and Ive always left feeling more secure and hopeful about life. And all the guys out there, this is a must-see!
I like this wine shop so much. Last week, I went to this wine shop to buy some bottles of wine. I got amazed by the wines that have been displayed in the wine rack. It was a massive wine they had. They had all the types of wine that you can choose from. I will surely visit this wine shop again.
Beautiful selection of different bottles!! As a Canadian, I was amazed by their borderline never ending selection of wine and spirits. One can just not enter and exit within five minutes... Theres so many options to select from!! How can one fellow tourist like me choose only one or two bottles to bring back to Canada?!
If you consider yourself as wine lover a then you definitely have to come and check this place. Here, you can find different wines such as Chardonnay, Merlot, and Cabernet Sauvignon. The service also was fast and the cost was very reasonable. Highly recommended!
I am really grateful for Total Wine near my house in South Beach.I am always helped by Jose who is so classy, educated, knowledgeableand always happy to help with a smile.I can NOT think of any other place to buy liquor. Thank you!!!
I’ve found a quality website with a comfortable structure, navigation and huge selection at all price points. Im loved their offers and I have a choice to try new styles.
Great selection, knowledgeable employees, great prices.
Every time there is a special occasion that requires wine, I always go to this wine shop. They really have great wines and the price is also very affordable! I am so glad that I discover this wine shop!
I received an email with a gift certificate from the brand (image attached). We are customers from another State but was a pleasant surprise because we needed some kind of insulated bag for our cold drinks and food. The cashier didnt know about it and nicely went to ask her managers (one guy on a white shirt and another on a burgundy t-shirt). The first one was not pleased by the cashier interruption and said something to her without even acknowledging us (we were close but not close enough to hear) and the second manager noticed in my face the confusion and tried to scream from there why the product was not available. When a brand has a promotion, often the product arrives to the store in advance to have the availability at the start date (November 7th). I understand that not everything goes as expected sometimes with shipments and whatnot, but politeness and cordiality is expected always. From the managers/staff of any store and specially from a touristy location when your customers are from every part of the world bringing their businesses here locally. Thats a very important task.
I was amazed about the wide array of wine and beer they had! The staff was very helpful, as he was helping me pick the best wine for my uncle. Amazing experience!
Pretty bad local craft beer selection. Difficult location to get to.
Med was great at the wine tasting. She made the tasting fun and we tried some things we wouldnt normally try. We ended up buying a few extra bottles and found a new wine that we enjoyed.
Very chill and nice wine shop place to unwind. Their wines are fairly priced. The interior inside and out was splendid. Their wonderful and affordable wines were strongly recommended! I need to come back because its a good one. The most trustworthy and memorable place to visits. Bravo to this wine shop!
Horrid toxic environment. If you need help look for the stocking helpers they are humble hard workers clearly mistreated.Shopping advisors on the other hand are blunt, condescending, snappy and absolutely rude. Will offend you in every single sentence. As a shopper I have never been treated this way and couldnt believe. I tried to get help a few times finding one bottle of wine. The blond woman advisor with glasses was bothered that I needed help. Told me multiple times to go find it pointing a direction accross the shop. She was basically standing, in early afternoon empty store, making a point of not moving her feet to help me.After being offended by her repetitively, I went to assistant manager Johnathan. He refused to look up the item on his pocket device. Kept trying to convince me that I hadnt looked in the section, which I had. All the time offensively questioning my cognitive capacity. It turned out they had it in a box on top of the shelf. I needed about 8 different wines, none cheap.. At the third product issue I left. Absolut horrid disregard for customer care. Trying to reason with him, I literally got screamed at for about 2 minutes and left the store. Putrid environment, never going back.Ill gladly drive an extra 5 minutes and spend a few extra dollars for my favorite wine.
Great little selection of liquors, spirits and beers. I definitely was elated about being able to find 100% of everything on my list plus more newer items likewise. The store is well merchandised and friendly staff.
I like this winery a lot. The place was so cozy and elegant. The wines were very delicious and have a good aroma. The staff was so helpful and knowledgeable about the wines. She helped me in choosing a good wine that I could give to my brother. Aside from wine, they had also beers and whiskey. What a marvelous place!
I was only here for a work but this place has everything you need and more
Great wine selection! far the best
Great store. Very friendly & helpful staff. One of my favorite stores on SoBe. Great values.
A very good place
This is a good store with regards to the level of customer service provided. They always answer the phone even during the holiday rush and theyre quick to offer guided assistance while in store.Things you should know:The area itself is very popular and often very congested.Parking and access to the store (besides walk-ins) requires you to park in a FOR PAY parking structure. Typical to a downtown area, you must pay to park. You will be charged upon exiting for the time you spent patronizing any of the brands in the vicinity.The store location itself is on an elevated floor. This means they are limited in the pounds of weight or overall inventory they can carry at any given time. Know what you want? Call ahead to ensure they have it in stock.
The wine selection here is incredible, the gentlemen that walk around and assist with any questions are super knowledgeable and friendly. But that’s where the good experience ends. Once you go to the registers they are the rudest and unfriendly people ever. They do not help if you want to register for the companies loyalty program (I had to figure it out on my own) they don’t even mention it to you. And they treat you like dirt. The manager Johnathan, is incredible unhelpful and absolutely does not care about customers or their experience. Had a various issues with the same cashiers in 2 different occasions and not once did I ever receive an apology from the manager. They should definitely hire new cashiers and in this case a new manager too
Outstanding customer service. Every single team member I walked past made sure to greet me or ask me if I needed help. I keep coming back because their knowledge and recommendations allow me to confidently serve my guests and know they are enjoying something very special.
Great selection of wine and spirits, friendly staff. If you often shop there, definitely sign up for their mailing list - they frequently send coupons.
Owner is so friendly and remembered me from 6 months ago! Yes, you can buy wine and beer anywhere, but if you want to support local businesses and get treated like a guest vs a customer.. this is the place to shop.
Good prices and great selection
I like the way the store is organized much better than the Kendall one. Parking always confuses me but thats fine since its free on Miami Beach!
I can find all kind of alcohol I need here. Prices are reasonable, too. Nice.
The delivery service sucks. Ended up having to pick up myself days later and waited forever for a refund. I usually love Total Wine.
They got ALL the liquors you are looking for!Staff is very knowledgeableThe selection is huge!Prices are awesome!
Great atmosphere
The staff here was incredibly helpful. I came in to quickly ask for a bottle of rose and a bottle of sparkling wine. They offered me two quick suggestions at great price points. Both were absolutely delicious and Ill purchase them again. Overall, a perfect and fast shopping experience.
Cheap liquor prices, okay, cool.But not only is parking an issue for this location, but trying to get into the garage from Alton is a mission. Customer service was also whatever.On top of that, I got followed around by a security guard and employees. They should understand, I AM AT A LIQUOR STORE, of course I’m going to be indecisive on what I want, especially since I’m coordinating with who I am going on vacation with on my phone.Honestly, I rather not do the drive from Midtown and pay more for liquor next time if I’m going to experience this. Forgot to mention, only one cashier was available. Hard pass.
Yesterday i had a trouble with the delivery of two bottles, the Manager took care of the situation being really professional and solving the problem really fast offering a reliable solution, i hope they always instruct all people who work over there to act like this! 5 stars Manager
I cant believe people were complaining about lack of selection because this is like a Texas Specs transported into a South Beach mall! There were HUNDREDS of craft beers, and while there was a definite South Beach up-charge, you could essentially mix and match ANY beer you wanted into a 6-pack. They have a super-cooled vat of ice water to cool your beer before going to the beach....how cool is that? Service is excellent for Miami, though that is to say average for US standards (they acknowledge your presence and MAY even smile [not to me]). I wish they had a craft beer nerd on hand to ask questions, but I found more than enough exotic FL beers to peak my interest even without them (I wanted to get exclusively beers that could only be found in FL).
I placed an order online around 9am, but I canceled 10 min later. The order was to be delivery at 5pm. They charged my CC, 2 days later for the full amount. I received an email saying that the order was return ??? I think they did not have time to pull the items for the shelves, however, they took $12 of delivery fee and credit my account 5 days later for the rest of the money. Theyre cheap, they exchanged company value for $12 dollars.
So many options to choose from! The staff was friendly and the store was organized and had lots of information to offer about their inventory. Pretty educational. A staff member suggested a bottle after giving him an idea of what I was looking for and its my new favorite bottle of alcohol! Great prices too
I had such a bad experience here. the cashier (a short dark hair with red glasses) was very rude and not able to help at all she almost broke my bottle by throwing them in the car sad to have this kind of worker in such an amazing place because it was a good experience until I came to her.
Girls work here are super rude and unprofessional. 3 different times I went there and all 3 different girl cashiers were super rude. They dont like to help find items instead they ignore me by not answering or telling me they dont have the item Im looking for ( which manager helped me find it) I wont be back until they are fired
Fantastic store. Very well-stocked, great variety of wine, beer, and spirits. Attentive, helpful staff too.
Keep up the good job. Attention is keen..
Ok
Staff very helpful, store & bathroom were clean
It is stupid to ask for the Id of anyone thats at the register at the time of purchase. I understand the logic but its a futile attempt of security.
Great place when looking for good quality wine at a very reasonable price. They also have gift bags, baskets, and party supplies. Easy to park and best of all ~ Happy courteous employees!
This is the closest Total Wine serving the South Beach & downtown areas. There is a large parking garage attached and you can park on the same level as Total Wine, which is a bonus. Parking is free up to two hours.This location has a great selection of wines, unique beers and hard liquor all for much better prices than the small liquor shops around.If you are coming to Miami on vacation this is the place to stock up on booze! (Grocery stores in FL only sell beer & wine.)They also have a cute selection of alcohol inspired greeting cards if you are picking up a gift!
Great selection with a wide variety of options. You are paying a little more than an average liqour store for some products.
Managers was full on knowledge. Bought a cases of regular wine and one premium of his recommendations.