Jeff, the sales person I spoke to, was super helpful and made the process smooth. Transferring items from my old phone to my new phone is my number one concern and Jeff did this for me wit ease.I would certainly recommend folks to go see him if needing a new phone!

Josh was absolutely amazing. He was the most helpful person I have ever encountered at a Verizon store. He is extremely welcoming and could answer all of my questions with ease. Every other time I have been in a Verizon store it has been a cold experience. However, yesterday I walked out feeling I could always call him for assistance. He swapped out my phone for the new one and explained in detail all of the accessories and functions of the new phone so I was prepared when I left.I hope Verizon promotes him and keeps him forever, because that is what customer service is all about. Making the customer feel they are comfortable and knowledgeable.He needs to train the front of house at Verizon.

Josh N. Was kind, professional and helpful at getting my new phone activated. He thoroughly reviewed all our options and was very knowledgeable. We were visiting from out of town and were very impressed with how friendly and helpful he was. Thank you Josh!

Lucus was the best. He made everything super easy and made sure I received everything quickly. The store is as a whole was clean and efficient. Great service.

Josh was a wonderful help to me as I worked to decide whether to repair or replace my phone. He figured out all available options and was candid about the costs and opportunities of each option. I had a wonderful experience.

Josh who works at the store. Did a great job of getting me everything I needed. While also being very informative of other options. I give him a 5 star rating

I had an absolutely phenomenal experience being helped by Josh at this store that I need to share.I spent my Spring Break in Miami, and ended up losing my phone. I was feeling a little bit sick, destitute, and phoneless after my first night in Miami. I walked into Russell Cellular expecting the worst (I have had poor experiences with Verizon in the past) and I ended up receiving the highest quality service possible.Not only was Josh incredibly patient and knowledgeable, but he also happened to be the only person working in the store that day, and he handled multiple customer requests with ease, all while helping me and guiding me through the process to figure out my phone situation, even after I mistakenly gave him the wrong phone number (oops).Josh, thank you so much. You made a very difficult situation much easier. To anyone reading this - if you need any kind of phone related help, Josh is your guy. Hardworking, professional, smart, and understanding.

It is very rare to find a salesman who doesnt try to get you confused with many offers and details. Josh is the guy who will try to sell you the whole store but step by step, starting by what you really need. At the end, I got what I wanted and more and I am very happy with the iPhone12Pro and the service.

Josh was so helpful and helped me navigate what to do when you have a phone stolen! He was incredibly patient and willing to help in any way he could in order to ensure I had a new phone in my hand as soon as possible! Thank you Josh!

Josh was excellent! I’m visiting from out of town and my touch screen broke. Josh was able to help me fix the issue quickly and get me back to my vacation. Thank you so much!

The best customer service I have experienced in a very long time. Since Covid, I have increasingly noticed how bad customer service and the retail experience has become. It’s almost like citing Covid is the mandatory excuse that employers/ employees give to get away with giving bad and subpar service.But in this store, with Josh, it felt like old times - superb and attentive service. He was friendly, knowledgeable, concise with the options I had to chose from, patient, and put the customer first - he even stayed open after closing as my phone was still transferring- he didn’t tell me ‘sorry, store is now close, come back tomorrow’.You can tell Josh has been well trained and cares about the customer and their experience within his store.I only wish that there were more employees like Josh. I will be telling everyone I know to visit this store. I had visited a different store earlier and had the worst experience. So thank you, Josh, for making this visit easy, hassle free and enjoyable.

They have a huge open sign and a bunch of signage saying they open at 10. I’ve been here since 10, it’s 10:20 and nobody is here. Don’t waste your time.

Josh who helped me was great. He was super nice and make the process of purchasing a new Iphone smooth and quick.

Josh was very accommodating and helpful. They were quick, knowledgeable and personable. I would highly recommend them to anyone with cellular needs!

Was very attentive and made sure all my apps were connected... Thank you for having so much patience

I absolutely recommend to go to this store and ask for Caitlyns professional services. I went there last year before summer and met Caitlyn for the first time. She remembered who I was when she saw me today. Always friendly, very professional, and respectful. She knows her field and will go out of her way to have you leave happy with your new product. I went back today, purchased a phone, super happy and definitely will always go back to her. Thank you very much🙏

Josh and his team were super helpful and lowered my business plan bill significantly, highly recommend coming here.

Josh helped me with my upgrade. He is well informed and a pleasure to work with. Great experience!

Josh was very helpful and thorough yet very aware of my time and made it efficient. He was pleasant and made everything flow easily.

Great customer service at this location. Staff really took their time setting me up and solving all my issues. So glad to have them here on the beach! Highly recommend.

Josh was so accommodating and patient with us. We couldnt have asked for a better experience!

Definirely recommend this store.. CAITLYN was so helpful and knowledgeable. Great job setting me up with my new phone!

Josh was amazing and he helped me with ease I was totally satisfied with my visit

The girl who helped me get set up with my new phone was awesome! She explained everything in terms I understood and waited for my transfer of data while they were about to close. She also suggested the iPhone in lavender, I didn’t even know that was an option and love that color!

Josh was so incredibly helpful. We came into the store when my phone was stolen on vacation and despite the many complications on our end he made the experience as seamless as possible and was very personable.

Kailyn was professional, friendly, knowledgeable, helpful & very pleasant. She provided excellent customer service.

Carlos Was very helpful, he even Shared that Verizon have Great! Phone Deals. I would definitely recommend Carlos if someone needed assistance with searching for your best iPhone /Samsung/LG Plan. Thanks Carlos!

Great staff, beautiful store and great location off of 5th and Washington! So happy they opened

Maria was great. Go check her out!!!!

Dealt with Josh and he did a fantastic job!

Excellent customer service today. The you g lady was both gorgeous and very courteous. I received all requested support and a new I Phone 11...great day!!!Ron

Thoughtful customer service. Solution oriented.

Carlos was fantastic. Very knowledgeable and fast, I was in a hurry and he took care of me quickly, and expertly put me into a new phone. Thanks Carlos!!!!

Needed help with switching out phones getting a new SIM card and answering questions about my bill. Carlos was extremely helpful and patient. Thank you for proving good service in the area.

I have to congratulate Rusell Celular for have such a great team members, their service is really personal and they make you feel like they really care, Im very happy with my new phone and I also got a great deal.Thank you Carlos for your patience and service

Great service! The staff was helpful and very friendly! Best customer service experience I’ve had with verizon.

Caitlyn especially and everyone we dealt with in the store was very patient and helpful.we were getting two iPhones and 2 iPads. The process took several hours to sort everything out, but everyone took time to explain and help.

Caitlin tricked me into buying Apple Watch by saying that I will get 150 gift card only if I buy Apple Watch. Once I read the actual deal I found out that i already qualify for 150 since I switched to Verizon and that I won’t get any extra 150 for getting Apple Watch. That is very unprofessional and I felt fooled. Likely I managed to cancel the purchase of Apple Watch and I will be able to purchase it at cheaper at a different place.

Friendliest store employees!! Super helpful and worth stopping in for sure!!

By far the best Verizon I have visited needed an upgrade the employee yicet helped me out. She transferred all the content on my phone without a problem I also walked out with a holiday bundle that they have going on and with a free tablet with unlimited service, the employees are super helpful and very nice

This store is awesome needed to pay a bill ended upgrading my phone with yicet she got me into a sweet deal that came with accessories and a portable wifi device. They’re manager was very nice and always on task the store is super clean and well organized they are not a corporate store but they are able to upgrade, and add lines. It was a good experience they were on there toes and open to any question with an answer really happy I visited this store

Update November 2020: After months of emailing Russell Cellular back and forth they still will not issue me a refund. They tell me to contact LifeProof, however it is the retailers responsibility to issue a refund, not the manufacture. I would not recommend doing any business with Russell Cellular.I purchased a LifeProof case for an iPhone 11 in June of 2020 for $96.29. I asked if there were any problems with it if I could return it. I was told yes within 14 days. It worked great for the next 2 days of my vacation. On day 3 it failed. I went to the store to return it and was assisted by the same sales rep (Carlos H) he refused the return. And told me to email LifeProof directly. LiftProof has since responded and informed me that the retail was the one who needed to issue the refund. I am now 20 hours away in Michigan and would like this situation rectified. Please reach out to assist me.

Today I finally had time to do. A upgrade At Verizon authorized dealer here in Miami Beach . I needed bigger storage better i phone so I went from iPhone 7 to the iPhone 11. I was happy to call and she was so informative on the phone and kept me on the phone and told me my options so I was so happy to come in I was 5 blocks away I found parkinng . I loved that she was able to do it in one shot do the upgrade upload all my preferences put my ringtones in help me fix and add Apple Pay G mail apple itunes. G mail and help me if she didn’t do this I would be so lost . If I has to learn on my own to do everything they would’ve took me three months to learn she did it in 30 minutes. She went over and above in all the years that Going to get a phone this was amazing feeling . The location. On 5 th street washing ton ave Miami Beach was clean Street parking. And I came in she was straight to the point and it was knowledge she had and skill so she was so quick I went across the street to get a coffee I came back my phone was backed up and ready . And she made sure that my ringtones were loud enough and ready and we even went over a few ones into I like them. This is all amazing spot I’ll be back and you have my vote to send all my friend and family to Verizon wireless south beach 5 th washington s With service like this makes me tell everyone . Thank you so much .You new customer for ever. . And 15 yr Verizon customer. Jerry Caggia

The young girl was very helpful. Excellent customer service.

Josh was super helpful and quick!

I came in for a pair of new phones for me and my girlfriend. The process was quick, and a lot easier than what I expected it to be. Eddie had great customer service skills and was able to help me transfer all of my contacts and photos over to my new phone. This store definitely had a very helpful and attentive staff.

Adam was awesome! He helped me get a new iPhone for my family. He was very quick, efficient, and helpful with all aspects of the process. He was really friendly and engaged in conversation as we were waiting for updates, too.

Came in to upgrade my phone and it was a wonderful experience yicet helped me out a lot she was able to set up my phone quick and easy and save a bunch on good deals, the employees are actually very Delightful and nice thanks againnn!!!!!!

Just take a look at the 1-star reviews before wasting your time.I should have.. Walked into the store.. immediately repulsed by the music, ill-mannered rep (answering phone calls while struggling through the verizon software)Tried to sell me a case, backup charger, wireless charger and screen protector before quoting me a price. Turns out you can order a new phone by calling Verizon.. I walked out when they tried to charge a made-up $40 service fee.. This store isnt even corporate and they are required to add (Authorized Retailer) after Verizon on their Google Profile. Come to think of it.. maybe theyre not even authorized.. Who knows.. but anyway.. go elsewhere- Best Buy right down the street.

Had to replace a lost phone, two girls helped get new one set up and programmed in no time. Very knowledgeable efficient workers. Id reccomend this store if you were in South Beach, Florida.

First visit wasnt as pleasant with the girl there. Very bad attitude. She should not be working there. But the second time around Omar helped me and he was wonderful. Definitely made up for my first visit.

Good Verizon location. Always weary of the hard sell after wanting to simply check out a new phone on display, but was allowed to explore new phone, even when not on display (brought from back) and was able to walk away without being pressured. Very small store but effective.

I had my phone stolen in Miami and was beside myself when I walked into Verizon. Keith met with me and was so patient and understanding! He broke down all my options so I understood and was so genuine. I honestly couldnt ask for a better experience. It reminded me why I choose Verizon. Cant say enough good things!

When I wanted to switch and get a holiday deal the agent there Yicet told me that Im guaranteed the deal but will have to check with her manager.Called the next day to check and she told me that she didnt have the proper permission to do it then I couldnt get the deal because it expired!I lost $380 in savings because they turned out to be a franchised location and NOT A CORPORATE LOCATION! Was a very bad first impression towards verizon. Shouldve just done it on the website instead of going there.

Omar provided the best customer service. Saved me money. Highly recommend seeing him. Thank you!

Great help. I lost my phone and Omar help me with getting a new phone. Im so grateful. Great management

Went into the store to buy a burner phone. Finally see Samsung Galaxy A10, was told it was $260 but with financing something like $10 a month. I tell them I want to buy the phone, no financing. The guy then calls his supervisor who informs him on the phone that to buy a phone with no financing it will need to be cash only with no refunds. I leave the store without buying the phone and later find the phone on Amazon for $140. Basically, they wanted to sell me the phone at the financed price (with all the interest added) upfront and the reason they wanted cash only is so I couldnt return it once I figured out what happened. Luckily, I didnt buy it but just beware of this store. Theyre out to cheat you of your money, not honest people.

Josh is righteous.

I was promised a gift card $150 after 2 months if i switching from AT&T, and i have never received it. When i called the store, they referred me to Verizon call center and the call center looped me back to the store. I finally got a chance to speak with the store manager, but he stated that this promotion has never existed. Well done, Verizon, all i heard is ‘sorry’ from you, but I ended up with abandoned my balance from AT&T around $20 and got much slower internet in compare with AT&T.

Jack helped me switch services the only reason why Im not giving a 5 star review is because I feel like I could have got a better phone but I mean I guess he does the best he could.

Keith was the best Verizon employee I have ever met. He was patient, knowledgeable, super smart, pleasant, and helped me in every way. thanks to Keith!

Abille went above and beyond to help me out linking my new iPhone to the Apple Watch. Impressive service!

Omar was great help. Thank you for having great employees. Quick in and out

Thought I was going to be here for at least an hour. But I was in an out in 30 mins. Great staff and environment. Great music.

Alberto went above and beyond for my situation and even stayed late to make sure everything was good to go. Highly recommend Alberto!!!

My visit on 2/16/19 The sales rep sat in the back watching movies on the job, while he’s getting paid, instead of helping customers restore their phone. He made the lost situation phone worse by talking disrespectful and being very rude to a female, while his partner apologized and had great customer service.

Cellular companies offer all new customers a buyers remorse protection in the event the services don’t work for you. Not this store.I purchased and signed a 2 year contract for cellular and a WiFi HUM. Next day I cancelled and return the HUM as it was not at all what I expected and he charged me $35 restocking fee. So if your thinking of signing up through this authorized dealer think twice, because this store won’t honor the buyers remorse program under the 14 days that Verizon offers for the devices. They try to put you on the spot to really force you to chose to lose on that restocking fee or keeping the contract with them that they so desperately need. Stay away, bad business.

Josh was great!

Javier helped me set up my phone for 2 hours. He was able to solve a problem that no one else could do! He was so professional and helpful.

Keith was excellent ! He fixed my issue in less than 5 minutes. I love Verizon!!!!!

We had to replace a broken phone. They were very helpful. We had a great experience.

Good service, but they couldnt give me a prepaid card (foreigh phone) even though I had this for the same phone 5 months ago. AT&T sorted me out in 5min.

Omar did a wonderful job great staff and management.

Omar was the best. He got me exactly what I needed for my travels. Mifi...

Omar was great help with setting up my pre-paid account.The staff here is fast, knowledgable and provides great service.

Very overly priced stored, 30 bucks 45 bucks for 4 dollars chargers. No deals on the phone, and no customer service, rudeness sms more rudeness. Will gladly tell any one never visit this store ever!

Great location. Fast and easy service.

Beautiful store. wonderful service Myron Patterson was able to solve the problem with my phone

Great service from Omar. He deserves a pay raise.

Quick service. Very attentive.

Great customer service, thank you Eddie for the quick and easy upgrade.

Not helpful at all. There reply to everyone was to contact customer service, but if you ask them to call they cant even get through.

Thank You Omar for helping us out, you are awesome ! Your customer service is impeccable. Thank you for the discount with the accessories bundle .

Waiting time is despicable. Parking is available around the corner. Team not too bad.

Great staff ! Anthony and Manny were both very helpful.

Update your hours

Great job Omar with the upgrade.

A Very good customer service

I could not speak more highly of the help I received from Omar. He sat with me for 2.5 hours as we attempted to switch my phone number to a new account. Hurdle after hurdle (thank you equifax for giving us both the largest headache), Omar stuck with me until I got what I came for. I cannot imagine having had to go through that process with anyone else. THANK YOU

Very racist management. I will not tolerate or support this kind of treatment of people.

Great service amazing customer service

Easy Place to Buy a phone

Ive been a Verizon Wireless customer for over 10 years and I have never had such a bad experience walking in a store trying to upgrade a cell phone the people that work here are unprofessional made me wait 30 minutes and still didnt accomplish what I came in for I dont recommend visiting this location.

Its minus one star. About every single thing I went there, response was: Call 611. Ofc, on 611 they tell you go to the store and so on. The worst customer service.

They have a really bad costumer Service

Did the job in a pinch but almost seemed like a knock off store, with little staff and not the same selection youd expect.

Great service!

Very good!!

Just checking offers

Little expensive