For the most part this place provides great service. I run into a problem because I dont speak spanish and usually have to wait for a call back from someone that speaks english. So, sometimes it take awhile to complete my transaction.

Ive been with them for over 6 years now and Ive done it all with them, wouldnt change them.

The company has inferior customer services. The account gets restricted continuously, and no one notifies you of whats going on, and if you complain or try to speak to a manager, the manager is never there. This is the only time I have ever written a bad review about any company because we are not perfect and anyone can have a bad day, but THEY ARE CONSTANTLY ON BAD-DAY MODE CHANGING THE RULES AND MAKING MISTAKES.

My experience with this company has been excellent. I do not live in Miami but have dealt with many other telecom and travel companies there and their service and customer service does not compare to this company one bit. Every time I walk into their office I am welcomed and greeted with open arms. Same as when I call in. No matter what time of the day, it seems that they are always in a good mood which is very important when dealing with customers. My opinion is that this is one of the very few companies that really cares about us Cubans and understands how difficult it is for us to communicate and travel there.This is solely my opinion and experience and no remuneration was given for this review.

LaMensajería a Cuba es un desastre . No llegan losMensajes y elCrédito te lo descuentan .The service used to be good. I’ve been a customer since 2014 and lately on the service it’s been experimenting a lot of issues . Also the agents are rude most of the time. All of them without exception talk to you and provide customer service like if they’re still been living in Cuba with zero courtesy or management support . Very disappointed. Yosvany is the only one who is really helpful and polite. They should provide a better training or found new agents who treat customers with etiquette at least . Remember the cost of Cuban calls are the most expensive probably in all world and we all as Cuban should be support each other’s in same way but evidently that’s not happening. I would love to give you guys all 5 starts but your service it will be better for all .

This company is a joke, please dont waste your time and money. Wait time is at least 50 min and they will not do anything no matter how many comments or emails you send. You better off going to VACUBA and spend 60 dollars more and walkaway with your flight and visa on your hand the same day.

Nice ambience. Nice building and good parking lot. Has desability entrance too.

Competitive prices and exelent costumer services👌🏼

After and issue with the customer service the supervisor showed me lots of support and resolved the issue. Thank you so much!

Hard to get there but good prices and offers

Very good

No good job

Terrible parking

The quality has dropped a lot, I have been a customer for years and I never thought that everything will change so much, it is a shame and I remember that years ago some people asked me what was the best way to talk to Cuba and send money and I always gave them my opinion that this company was the best, now if they ask me I tell them to find another because it is not the same. Hopefully one day they will get better and go back to how they were before. Thanks

They stole my money, they are a joke. They stole my money, promised a trile recharge and came out with a story.

Everything is very nice and the many who attended me very nice

THIS COMPANY IS A SCAM, BE CAREFUL AS THEY EMPTY YOUR CARD. Think about it, they recharge your cell to any operator in the world, to Cubacel they offer the cheapest 11 usd for 250cup, they sell plane tickets, tickets for a cruise, hotel accommodation, they even issue Cuban passports, ha. Too many offers true. Well, they emptied my visa that had 90 USD. I was in a hurry and didnt notice those things

Very good company! Very reliable people! Ive known them for years!

The person who values ​​their money and their time should not use this app, bad experience with them and their customer service, someone named katherine or similar did their job well in helping me with a problem

This company has a super special customer service team. I have been using the services for many years and whenever I have needed help they have treated me very well, I have no complaints, on the contrary, I really appreciate the dedication of their representatives such as Maite and Alina who have attended me since I started with them. I fully recommend them!

Very well thanks

There was an increase in the rate for recharging my local number to Cuba. without having an answer.the fee was $ 20 plus $ 2 for service. is now $ 24?According to a representative for the monetary reform in Cuba, without further explanation a supervisor told me he would call me, but he never did.500 CUP / 24 = $ 20.83 + $ 2 = 22.83 the cost now $ 24, there is a difference of $ 1.17. It is thought that it is the Cuban government that makes all the tricks, remember there are other ways to recharge Cuba. who gets $ 1.17 cents? apparently my local number

Terrible customer service, I called multiple times and no one answered

I had a very bad experience, I recharged a number and they put it to another number and despite being your mistake I had to pay again and you tax the calls, there was evidence that I as a customer was right

Be very careful when paying that the system tells you that the transaction was failed and they charge you by mistake and then they do not return it to you.

I canceled a ticket 10 days ago and I still havent got my money back

This agency offers very good services and offers, thanks for your attention

They have problems in the application system, something that should improve now.The recharge to my relatives due to a system error, was charged twice to my account.I have been a loyal customer for a long time, and when I contacted the customer service department to discuss my options to undo the second transaction made by mistake from their system, they told me that it was not possible to get my funds back.Unfortunate situation, especially since there is a lot of competition in this market and companies that offer the same services are waiting for dissatisfied customers like me.

They leave you waiting 1 hour to contact customer service, disrespect

Professional and kind.

Excellent service I have been buying your tickets and my passport extensions for several years and thanks to your professionalism everything very fast thanks for your professionalism 🙏🙏

Good attention ... very kind ....

Super professionals, the best on the market

Good afternoon for all the people of Miami who want to buy or call the agency my local number I call to get a ticket to Cuba and know the price of a hotel and the lady who attended me told me to give her my phone number that they were leaving me to return the call after 20 minutes, another woman called me and I said that if they could already attend to me and she said that I had to wait again and I told her but if you call me you cannot attend to me and that womans response It was clear that I will not attend you, I think that is not a response for a person who works with the public to give a client

Excellent company, offer the best call and recharge service, I made my passport with them too, it was ready before the established deadline. Excellent attention ...

Excellent attention, very professional especially Sandra, very patient, pleasant and very professional in her work to make the client satisfied. Thank you and congratulations for the good work you do.

Very attentive everyone.

Unfortunately I have the worst opinion, 2 months ago and something that I bought a pillar and all the has not been delivered, I rave day by day that they will pass the information to the supervisor and she never attends you, they are just excuses .. ... I feel cheated ...Do not buy a phone to send to Cuba.

It is excellent and super good customer service. I do not change them. I suggest it if you want quality.

Many thanks to SANDRA FUENTES, I always carry out my paperwork for Cuba with this Agency and my experience has been excellent. Recently I was attended by SANDRA, she is very professional, kind and explains everything clearly. Thanks 👏

Buy a phone Saturday February 16 today is February 24 8 days. (I sent from Miami to Fort Lauderdale until Caballo should arrive) and I have not received the Tel? When I call, they tell me the supervisor is the one with the Tracking number and she will call me to tell me where the tel is but still nothing ...

Ive been with them for 4 years, excellent company. 😍

Good company sold me a ticket at $ 299 very good attention and as they explained it to me it was all I dont know why people complain if everything is real and that q days they use the money to buy a phone to China is a lie I recommend it 100%

Excellent place

I am a client of this company when its name was nexogy, and apparently the development of it has gone well but they are leaving small details that gave it its fame and development, CUSTOMER SERVICE, today they do not answer the call, they send you a cold text that they are sorry, you want a service and there is no staff to do it or just TODAY THAT PERSON DOESNT COME, I want to highlight that they were always very efficient, very professional and I never had a problem with refills or sending money.

I give them 4 because for more than a week I recommended to my mother to open an account with my local number and I never received the bonus for recommendation, despite that I have to admit that all the other services are very good.

My favorite place to take passages I visit Cuba my country, I go to the one in 36 and Im almost from home, so far Im doing well, just to make passports, and other documents, quite serious and quick THANK YOU

Excelent company . They offer many services including calls to Cuba, international flights, top-ups

Thanks INDIRA, for 2 years I have been working with this Agency and I have always been treated wonderfully and I always ask you when you are going to send packages to Cuba because they are so professional and responsible that they would work very well.THANKS INDIRA FOR YOUR KINDNESS AND HELP. 5 stars for you :)

I recommend you do not take out a charter ticket, they left me in Cuba and there is no one to complain to is a lack of respect

Excellent atention.

My experience here has been wonderful ... its friendly and professional staff provide all the necessary help and explain to you in great detail everything you need ... I have called several times and they have treated me superrrrrr well ... I mention LILIANA..SANDRA ..YELANIS..are kind.educadas ... professionals and with an excellent level of education ... RECOMMEND THIS SITE AND WILL HAVE 100% SATISFACTION GUARANTEED. :)

The best prices and great customer service.

How come they advertise good service if they do not serve customers? Well, at least I am trying to get a ticket for Cuba. I called them and they leave me on hold and they never call me like that. I dont think they will treat everyone, but thank you and I hope to improve your service

Good company for calls and flights to Cuba

Meeting place

The best attention and offers

Big

A great attention, thanks to Indira.

All good..

Terrible .This company has no money and uses the money of its customers to buy cell phones from China ... the delay in delivery is long since until they receive the cell phones from China they do not deliver them to their customers ... they are miserable ..

Another phone to be able to communicate with my local number.

I would give them 5 but they stopped selling to Santiago de Cuba.

There are many things that you will not find in other stores of the sona

Very attentive and competent

Excellent

Calls, top-ups and flights to Cuba with the best prices in the market

Good customer attention

Good for your trips