I own a 2013 Kia Optima and I was having issues with my A/C !.. terrible... I live in Miami and to not have the A/C working is the worst.I went to ER Custom Automotive, and from the very beginning, the service was above and beyond. Lupe was extremely helpful and George, the owner, were courteous and professional.They took the car, checked it, keeping constant communication with what was happening with the vehicle and what was being worked on. Finally, only a few days later, I was picking up my car - and the A/C was working GREAT! - thank you to George and his team at ER Custom Automotive!

They charged us, but didn’t fix our car. They pretended to align the wheels, but it showed it was misaligned, when faster than certain speed. The place we went after aligned fast and charged less. Look for 5star places. And many of their reviews are made by the owners, employees and their families...

I found this shop by causality and I am very happy that the universe brought me here because the service is excellent. Starting with Lupe on the phone, then Mrs. Raymond at the office and very important Miguel the mechanic. All Of them have a high sense of customer service. Guys I give all of you a 10+..!!

Best shop in Miami! I’ve been taking my car here for the past 2 years. They’re honest people, friendly and always do a great job! I started coming here when I got fed up with the dealership always trying to add on unnecessary services. If you’re looking for an honest and hard working shop, this is it.

Great family owned business,i totally recommend these guys and support em all the way

Fast friendly honest something I view as important.

EXCELLENT! Professional! Courteous! And reasonably priced! My power steering froze up. George and his excellent team found the parts used and fixed it quickly! In the end, I was charged 1/3 of what it could have been. Every time I use my power steering in a tight spot, I remember the excellent service I got from ER Custom.

Less than a year ago I had these guys mount 4 brand new tires on my 4 brand new steel wheels. The guys didnt know which side was in or out for the tires or even look for the D.O.T. so I educated them for you but still It took 3 guys two hours to mount and figure how to balance the tires. I ended up with over a pound and a half of weights on one wheel, zero on another and the others an ounce or two. The truck shook like hell until the pound and a half got chucked off somewhere in the keys. (Hope it didnt kill anyone). Fast forward to today... all 4 of the valvestems are cracked. One is whistling and will only hold 5psi. These professionals charged me $150. To mount and balance these 4 tires and wheels. I was charged $10. Each valve stem, I got completely ripped off and hope people can learn from my experience.

I took my car here for an oil change today. People were very friendly and proficient. My oil change didn’t take long at all and everyone seemed as if they were family. Will absolutely be coming back here from now on. Prices were very reasonable.

The team is cool! Fast service. Excellent customer service. They are the best! Ill be back soon!! Thank you, guys!

AVOID “ER CUSTOMS”!!! They charged me for a part that did not fix the problem. Then they wanted me to change the tires. Then, a wheel. Then, get a new sensor. I went to another place, and they fixed without changing anything! AVOID “ER CUSTOMS”!!!AVOID!!! My car was pushing to the right, bought a Groupon ($47) and brought here to align. They said I had to change a part, for the alignment to stay. They changed it, didn’t make any difference. I brought back, they said I had to change the tires, for the alignment to stay. Brought the tires for them to change. They charged me AGAIN for the alignment. So, they charged me for a part that was good, and TWICE for the alignment. Please, avoid this place. They charged me: $47 first alignment, $149 for the unnecessary part, $25 for unnecessary tire rotation, $80 for changing tires and balancing them, $47 AGAIN for alignment. Then they said I had to buy a new wheel, for the alignment to stay, because it was not possible to balance it. And they broke a tire sensor and were unable to fix it. Finally, I didn’t believe them, I went to another place, and this place fixed in 1 hour. I wasted 4 (four!) Days at ER Customs, and they didn’t fix. The new place fixed everything in 1 (one) HOUR, only one single hour. When we went there to ask for my money back (as they didn’t fix the car), they were rude with us, suggested that we shouldn’t complain (because we are from another country, repeating many times “here is the United States”), kicked us out of the place and called the police. AVOID “ER Customs!!!

Where do I even begin...went in for a simple oil change. Ended up staying there for about 5 hrs. According to the owner my Subaru 2016 had a striped oil pan bolt when the last person to service my car was the dealership 🤔. So they continue to try and fix my car ended up leaving the broken bolt in there and my car without any oil and drainage. I had to pay a tow truck to have my car sent home with no oil at all. Meaning if I turn on my car i risk messing up my engine. All I wanted was a simple oil change. Now I have my car sitting in the driveway with a high bill to the dealer that I have to pay for them damaging my car. He didn’t even offer me compensation for my wasted time and damaged service part. I definitely will be reaching out to the consumer bureau this is not okay. And to wipe your hands and say it was the certified dealership who stripped my oil pan and bolt. I don’t think so. I’m not one to write bad reviews or complain but if you can’t be provide a service please do not offer it because now this is going to cost me triple of what it was initially worth.

Every visit has been extraordinary. The owner is super personable and supportive, something that sat with me was the fact that he personally went out to get what was needed for my car, i felt so grateful and supported that out of his busy day he would make sure i am taken care of instead of sending me away (which has happened before). Before i met the owner I had some good experiences with the staff where i felt safe and provided for with their service and knowledge on what was going on with my car. As i continue to go there i meet more and more staff and they all are amazing and super informative, it’s really important to keep up with your car and find a trusting mechanic, i found that trust at ER Custom. Thank you ER!

Great customer service. I got an oil change I was in and out in no time.I would definitely recommend ER Custom Automotive

Great auto mechanic experience, very quick and attentive. This is where i do all my full synthetic oil changes, which is for a great price.

This place has the quickest and cheapest service for an oil change around. Very nice and friendly people easy to deal with and they have coffee and a big tv with Netflix while you wait.

Always a pleasure to get work done at ER Custom, Great and professional Mechanics with years of Experience.Would recommend to anyone.

They are always on point. Very knowledgeable and helpful people. Ive always had great service. Prices are the best. Thank you guys for always providing my family and I with the best service everytime.

My second time here and the service and customer service was great from the first time..LULU so funny man we talked watched movies and I had coffee..great customer service I love it here lol

They provide great customer service. Very nice staff. They are the only company I trust to work on my car.

Great customer service! everyone was nice to me there and they have fast service, NO LONG WAITS☺️ thank you sooo much, I’ll be coming to you all more often.

I always do the oil change there and is very good value and convenient from where I live.

I took my car in for some body repairs. The receptionist was very friendly and helpful. She always kept me updated about the status of my vehicle. The owner was also very nice and helpful. An overall great experience.

The owner himself came and inspected my car. The service is honest and the labor trustworthy. If you are new to Miami, this is your place to take your car!You will not be taken advantage. They will be fair and upfront. No surprises. The mechanics will even teach you if you ask. Safety first of course.

Love love love this place! The people working there are super friendly and helpful. Quality car service, privately owned establishment, comfortable waiting area. I recommend it!

Super fast oil change. Excellent service.Highly recommend.

These people made me feel like family! They fixed my car and took good care of me and my girls! All worth my trip!! Shouts out to Lou Lou! She is the 👍💯

Ive been coming to ER Custom Automotive for oil changes a few years now and the quality of the service has not changed. Overall, I recommend that one looks them up on Groupon as they will honor the Groupon price in store.

I love coming to this shop for all my work, they are honest, efficient, professional and punctual!!

Great place, they have great customer service and are super honest. I went to a mechanic the day before and they told me I needed something super expensive fixed when I came here they told me what was really wrong and SHOWED me, along with that gave me a great price for everything I needed done. Definitely will be back if anything needs to be done to my car.

We pride ourselves in providing the best service at the best price.... Be mindful that if you come for service and it takes longer than usual, this is the case for many shops and reviews should be based on quality of service and customer service. If you waited a few hours to save a few hundred bucks, its not proper to give a low review because it took longer than usual. The only question should be did you die? Just kidding, but did you get the service you came in for and was the staff friendly and helpful. Additionally, we have had only 2 negative reviews and the one from user20 is a disgruntled employee pretending to be a customer. We have 100s of positive reviews on Groupon and we were selected to be an Amazon seller based on the frequency of positive feedback online. Dont be fooled by a competitor who was once an employee who was fired for committing fraud at my facility. Lastly, the customer that accused us of destroying their alignment was upset that he needed a new rack and pinion and did not want to spend money on his salvage vehicle is not representative of our service. Every business will have those customers that are unreasonable and want to seek revenge online because they did not opt for the service we recommended. Come check us out as oppose to be lead astray from vindictive customers/former employees.

This place is awesome. Im going to start using them for my oil changes and small maintenance after this experience.

Quick, fast, easy and helpful service. Lulu made us very comfortable and we got to watch a new movie instead of paid advertising lol

Quick oil change where the staff was friendly and helpful. The woman at the desks makes sure you are comfortable with either music or movies while you wait! They can be trusted with your car.

This place is super comfortable. I was able to use the wifi and Lulu even played a movie for me :)Thank You Lulu!

Best customer service ever I would recommend this place to everyone they’re quick within a timely matter and everyone is enthusiastic and pleased to help you

This place is truly a great trustworthy spot to take your car! They go above and beyond and dont take advantage like other places.

Great customer service. Everybody are very friendly and willing to hear all your concerns about your vehicle and help you find a solution. I recommend ER custom automotive.

Good mechanic ask for George. He is reasonable and fairly priced. Did good work on my 2007 Supercharged Land Rover.

Very good service and fast the help you in a timlti manner treat you like family I would definitely recommend this spot to get all your car needs done .....

Great experience thereVery courteous and knowledgeable and short wait time, very happy and will be back 👍

These people do not deserve any trust! Do not go and do not buy the groupon for oil change. They charged extra $30 for my luxury car, despite the fact that I payed $99 for oil change! It is scam. They killed the car. They did not put normal level of oil. They arevabsolutely not professional people. They put 5 quarts of oil instead 9 required. Do not go to them and do not trust!! I am going to the lawyer to file the claim!

Amazing customer service ! Lupe was so helpful and such a great attitude! Car is really good shape !

Very quick and easy oil change for a great price!

Good fast service, I recommend anybody to this place I been coming here for a year no problem

AWFUL!! DO NOT GO EVER! THEY RUINED MY MERCEDES COST $20 000. THEY DID NOT PUT ENOUGH OIL.THEY RUINED THE ENGINE. WE EVEN PAYED EXTRA $30 AS WERE TOLD FOR THE LUXURY CAR, AND THEY DID NOT PUT ENOUGH OIL.I AM GOING TO SEE MY LAWYER TO SUE THEM!!

Excellent customer service, attention to detail, and friendly staff. I have personally used variety of services for the past two and highly recommend!!!

So many fake reviews! Get out of here, find an honest place.

Lulu needs a promotion 🥰 she is very fast very accurate very kind and extremely fun to be in the waiting room with.

Great quick service! Completely recommended.

I came for a synthetic oil change on groupon. They didn’t have synthetic oil for 3 days. Once they did, they charged me an additional $15 for a filter and $3.43 for tax. They didn’t mention this in the groupon and it felt like a bait and switch.

I can start off by saying they have good customer service.they make u feel like you at home and overall it’s really good place to come get your car taken care of

Excellent staff and service, have nothing but good things to say about them. Fast courteous service and fair prices

Very friendly, knowledgeable and professional shop and they clearly have a passion for cars!

I went to just get my car looked at before I headed Back on the road and they took care of my car

I went there to get a oil change and the staff was really helpful they made me feel like fam they where trust worthy very professional i would recommend everyone to go to this shop and get all your car needs

I brought my 2002 GMC envoy in for service several of the mechanics including the owner looked at the SUV now its runs great. The receptionist is very helpful thanks will recommend to others

This place is truly a great trustworthy spot to take your car! They go above and beyond and dont take advantage like other places. Came here on a $12 groupon and left with a lot more done to my car then NEEDED to be done and I know bc I went other places and had estimates 30%-50% higher. The brothers that run this place are very nice and make you feel like a friend not a customer. And the office man Joseph is super nice. I will definitely be back here, only place I feel I can trust in Miami!

Call JC

Great service and good fair prices. Get your car fixed here if your in the neighborhood.

Paint job drivers door: fast, efficient, competitive pricing. Thanks guys.

Great service. Friendly front desk clerk. I will be back.

Super great service. George and the other tall guy are very kind. I️ would recommend them 100%

Only because of Seth I gave 1 star, other than that, this place should have NO STARS.I left the car first thing in the morning at 9:00 am WITH the all the parts needed and it is now 8:48 pm and they are still working on the car. When I called repeatedly during the day they said they were working on it. I am so disappointed. There is no reason for car mechanic to have all parts and nothing get done in 11 hours. SO PISSED!

They does great work its a busy place theyre pretty fast and they been in business for a long .

The place sucks no one is business like will mess u up and will not meet u halfway if ur not satisfied with the work that is done to your vehicle I suggest no one should do business here if so gud luck.

Quick synthetic oil change for a great price

Great service! A bit of a dive, but the staff are incredibly friendly and they worked quick for a good price!

Just very straightforward, professional. Great mechanics...

Quick and good price !! 100% recommended

Great management and very patient. Great service and pricing

The location and appearance might not be to everyones standard, but they honor Groupon and do a variety of good work

I keep coming here every time I need an oil change. Besides having the best price it’s always a quick and easy process.

Very friendly and fast also professional

Convenient and locally owned!

I received a warm greeting and the receptionist gave me the wifi passcode so that I can study while I waited for them to change the oil on my BMW, which they did for a good price.

Attentive, and helpful. Thank you.

Great customer service and services. I highly recommend

ATTENTION: AVOID THIS BUSINESS AT ALL COSTS1. They fired the head mechanic Seth The most honest and self conscious mechanic they got ever due to they wanted him to ***rip customers off***. Now they got two beginners doing the stuff.2. Alexandra the nicest receptionist ever quit working here for the same reason.3. Alfonso is now the head mechanic, 23yo Ex-Inmate cuban-italian, very dishonest and will harm your car on purpose so you buy parts from them and pay extra for labor - PROVEN. This is their new business model.4. George is the manager, he is very respectful but not trustworthy at all, he will do whatever Alfonso tell him to do AKA rip you off.5. If you go with a Groupon you will end up paying extra taxes in this business, Groupon was notified about this. YOU DONT HAVE TO.6. They demand you to schedule an appointment and when you get there on time another customer is already being service in your place.7. Even if you get your own parts they will try to charge you full price for the labor.8. Mommy is the nicest and most reliable person in this business.9. Inaccurate Estimates.10. They will try to sell you a Jailbroken Amazon Stick at all costs.11. The neighborhood around the business is very dangerous.You were warned, go at your own expense.

We purchased an oil change thru groupon. Good value

They kept our money and didn’t fix the car. The WORSE place EVER!

Ever nice staff 5 stars in my book

Great service and excellent work

Always a great experience never in for more than 45 minutes and never any complaints

Exceptional service. Amazing staff.

Great service and really 1uick

This place is terrible, they took 3 hours to do an oil change, WITH AN APPOINTMENT. The lady from the front desk is super rude and provides terrible customer service.

Love it good work

Good customer service quick service

Great and fast service!

Owner is 1st class

Great service

Great service

Good oil change

Good 👍👍

Good services

Friendly people

Exceptional service

Awesome

Good service