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AutoZone Auto Parts
200 NW 191st St, Miami, FL 33169, United States
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AutoZone Auto Parts
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An
Review №1

Needed my car battery tested and replaced. Wayne was very helpful in getting everything I needed and getting the battery replaced for me. Super nice and knows what he’s talking about!

Ki
Review №2

Adriana very professional outstanding customer service. Definitely will ask for her for when ever I come back to this location !

De
Review №3

I went to to this location because my battery was dead. from the minute I walked in the door I was greeted with warmth and professionalism. Corey was the agent that assisted me . not only did he come and check my battery he put in the new one in and made sure my car was working great. now this is the only location I go to for all my car needs. thanks Mr Corey.

me
Review №4

Love this location, the staff here makes it a seamless experience even for someone like me that knows nothing about cars. I got helped by Rosie who made me feel very comfortable as she is the sweetest, she was able to help me and explain things in detail! Thank you!!!

Ge
Review №5

I have been coming to this Auto zone for years, and as a women I will say I come in over nervous and the staff here makes me so comfortable and they are so patient, Tessa, Cory and James are so amazing there expertise, and knowledge is beyond great! Excellent customer SERVICE ON TOP OF SERVICE!! YOU GUYS GET A 100 STARS IN MY BOOK!! THANKS FOR ALWAYS BEING KIND AND HELPFUL!!! 😊

Ab
Review №6

Thank you Berny! for being awesome and helping set up my new windshield wipers! Great Service

Br
Review №7

Store manager Cory was such a big help. The staff was friendly they welcome me when I walked in which I love because you don’t get that everywhere you go now. Customer service was the best.

Cr
Review №8

I went in for bumper clips, which I had no clue of which ones to look for exactly and when I say everyone who worked there was helpful, its an understatement for the amount of attention I received from the staff in selecting the right item for my car. Jarmar, Wayne, Rosie and Khalid were beyond supportive in helping me get exactly what I needed. Thank you all for everything! All of you deserve BIG TIME PAY RAISES!!! TELL HR I SAID SO!!! Thank you sooo very much again!!! I hope to see you all next time I come in! Thanks a lot!!! 😉

dr
Review №9

Great customer service. they make me feel like family every time i go there.

Ra
Review №10

Outstanding customer service from all employees they always go above and beyond. When i need a part they always try their best to find the part for me.

Br
Review №11

Great customer service very fast they change my battery really quick which is good for me being that I’m impatient at times.

Li
Review №12

I went to the AutoZone and the staff was very helpful I went to get my battery change and I was well satisfied great customer.

St
Review №13

I visited this location recently and the store manager was very informative and helpful with everything that I needed. Even though I have had many questions, he was very patient with me with my time there.

Bl
Review №14

Although inexperienced, the young man who waited on me was very helpful and caring.

Da
Review №15

Great customer service at this store.I was greeted as soon as I walked into the store and was helped efficiently by Rosie. She helped me buy wipers and window washing liquid. She’s the best, great attitude!

Jo
Review №16

Some of the employees dont know the product normally they know that they have that online. Poor knowledge on their behalf

ge
Review №17

Great customer service from the minute I walked in to the store. Rosie at the counter was very helpful and courteous. Thank you very much for an awesome experience!

Es
Review №18

Customer service is not that nice however the older gentlemen knows his product. Need to teach newer employees without embarrassing them in front of customers. Not fully stocked either

za
Review №19

Came to change my battery 🔋 and Howard baker was very nice and professional!

Ac
Review №20

Excellent customer service at this location, especially from Jason A. Always ask for Jason.Second time visiting this location and I am continually impressed by the polite and attentive attitude of all the staff. Keep up the good work!

Pr
Review №21

Great service. Khalid and his coworkers did a great job at assisting me while I was in distress. Five minutes before closing they assisted in changing my battery with no hesitation.

Ce
Review №22

Great staff 🤗 ready to help you thank you ☺️

Ap
Review №23

Meet the manager name Corey and other female associate, explained my issue of coming from 2 different auto zones in broward needing just one headlight fixed with associates there telling me that they cant help me at all. All they kept telling me was no and was very rude. Eventually I decided to come down to Miami gardens and entered auto zone there and was politely greeted by the female associate and Corey. They both went and assisted me with fixing my headlight and showed me how bad the old one was. I highly recommend this store to anyone, GREAT customer service...thanks again guys

Ra
Review №24

Love this store very convenient they have everything you need automotive and if they dont they will order for next day ..

Le
Review №25

I never really write reviews but this one I felt compelled to do. I came to the store the other day to purchase some wiper blades and i was greeted by Rosie she quickly found the blades I was looking for and helped me in a timely manner. The reason this review gets 5 stars is that Rosie was very helpful and explained to me the different brands and the different prices and helped me make an educated guess instead of just forcing an expensive product on me.So yeah, will definitely return when I need to and hopefully this amazing employee will be there.Thank you Rosie.

Bi
Review №26

Excellent! Employee was a gift from up above and kind!

Se
Review №27

Rosie was everything!!! She helped me find a battery for my key fob and even assisted me with installing it! Great customer service. Give her a raise!

Eb
Review №28

I had an unexpected road trip come up last minute and needed new front brakes so I came to Autozone and I had the pleasure of working with Jason. He was very pleasant and easy to work with. Great attitude. I work with the public on a daily basis and it’s HARD to keep a smile in 24/7! I know! Great job Jason!!

Sh
Review №29

Great customer service from Rosie help me with my breaks and rotors. Very helpful.

Ta
Review №30

After leaving my mechanic I was told I need about 9 items to complete the job, me being a woman not knowing much about cars I walked into auto Zone with a list of everything I needed. Hylton Dennis was first to ask if he can assist me, Very kind & helpful guy. I explained what I needed and showed him the list. He took the list, searched the system and checked for all the proper items needed, walked me through the store and helped me find everything I needed. He was Patient and very informative with providing me with more information I was unaware of. Thanks Hylton you made my day a lot smoother

Mr
Review №31

Just visited this location for new windshield wipers and products for an oil change. Corey the store manager was very helpful with helping get the best products for my car that was cost efficient. He even offered to put in the windshield wipers for me. Best service I have received in a while. We need more people like Corey.

Di
Review №32

Service is very piss poor. I recommend going somewhere else . Not very helpful.

Ly
Review №33

Corey and Rosie are life savers, from the phone call they were very helpful and persistent. They made sure I went home with the correct battery for my baby. Because of them I will forever be grateful and I’ll always come back to this Auto-zone. Thank you again

De
Review №34

This is my home away from home!! Great service and plenty of parts on hand. I also recommend them as they honor their warranties!!

Ca
Review №35

I went in to purchase a windshield wiper for the drivers side of my vehicle and they were very helpful in finding me a product that was not only compatible to my car but inexpensive as well. They were also nice enough to help install the windshield wiper on my car. Not only did they service me efficiently but they were very kind while doing so. Definitely going back there for anything I may need for my car!

Ja
Review №36

Jason is the guy you’re want to see if you need help. He’s very polite, knowledgeable and helpful.Thank you auto zone for Jason because I went to several AutoZone and they did not help me at all.

Fr
Review №37

Great customer service. I came into the store and they had all the parts I needed. I was attended to kindly and quickly. I was particularly impressed by Hylton Dennis, he was attentive and very nice.

An
Review №38

To start off, I don’t know anything about cars. So you can already imagine how I feel when I need to go look for and buy a part. However, Autozone makes it 10x easier when I need something. Especially Rosie. I went in the other day to pick up about 5 different parts and she was the best representative I’ve encountered in a while. She didn’t let me stress or worry about anything, she found all of the parts for me and even went to grab them off the floor. I stood at the cash register the entire time while she took care of me. She honestly made my day. Thanks a bunch Rosie, your customer service is truly phenomenal.And thanks for giving me the name of that VS perfume haha.

Ga
Review №39

Excellent. All my needs were fulfilled. Auto Zone is a very needed Auto Company. Thank You!

Ab
Review №40

Always have everything in stock, quick service. I come here for parts for all my cars. You can also order online and pick up an order.

Ch
Review №41

The staff was friendly and knowledgeable.

De
Review №42

Terrible service just asked for a hitch for and some lady who answered the phone told be come in and look on the shelf! Wow trailer hitches are to large to be on the shelf!! Complete nastiness!!!!

Ma
Review №43

The service was good

Ev
Review №44

Great service! I went in looking for a battery for my car a while back, I didn’t have much money with me but they helped me find an affordable battery that was just right for my car. They installed it in my car and answered all my questions! I left satisfied, which something I don’t say often to a lot of business.check them out guys won’t regret it!

Ya
Review №45

Thanks to the staff at this store I was able to find the oil my husband sent me to buy. Running errands during COVID isn’t fun but I was able to explain what I needed and thankfully they understood and got me out I’m no time. I will visit this store again as I trust they are knowledgeable and have my best interest in mind.

mo
Review №46

These guys are awesome! Went there feeling nervous and upset because I had to get a jump to start my car. Mr Hylton really took care of me. I needed a battery he went over the prices of each battery and advised what would be the best for my vehicle. Replaced my battery and left there a very happy customer. They treated me like family!!!

As
Review №47

Y’all! This is the best AutoZone in the area. I was having some check engine light issues a few months ago and the guys who would run the diagnostics were always so helpful. But yesterday, one of my headlight bulbs burned out. Googled it and looked easy enough to fix on my own, so I drove over to this AutoZone this morning planning on changing it out myself in the parking lot. Corey saw my struggling a little (read: lotta) bit and came to my rescue. He even had some issues getting it swapped out but never complained and was so nice. It was in a really tight spot. I would’ve never gotten it on my own. His service was A+++ on one of the hottest days of the dang year. Thanks so much, Corey. You’re the best. Much love!

Se
Review №48

The associate/ manager Aaron did well with helping me find a tool set and explain the best way to replace an alternator on my Hyundai Elantra. This helped me save time and money.

ch
Review №49

The staff are awesome! Excellent service always and fantastic Customer service from Jason!

Ma
Review №50

On a stormy day, I stop to get my wiper blades, the manger his name was Corey went above and beyond his call of duty he offered to change them for me also recommended other necessary stuff for my truck, he wasn’t pushy he explained why I need it for my car felt comfortable with the managers suggestions. Really loved the service I will definitely come back and tell my family and friends to shop here. And most important the store was clean as well. Staff was friendly as well.

Jo
Review №51

Fast, friendly, knowledgeable service

lf
Review №52

I love coming here. The manager Corey was extremely helpful. He checked my battery and replaced it quickly. Very honest and friendly.

Ge
Review №53

This particular AutoZone is the best because the staff is the most helpful. Jason. A is an asset to the company. Please drop him my thanks!Very much appreciating him going out of his way to help me solve my car issues!He knows his stuff! 👍🏼👍🏼👍🏼

Ke
Review №54

Edward store 1086 he was extremely helpful help with our Jeep very polite. Great customer service above and beyond 100% guarantine. Thanks Edward

Mi
Review №55

Love the customer support at this location. The staff they are professional, pleasant and helpful.

An
Review №56

Great job! Quick too! Car battery died purchased a new one and had it installed in less than 15 minutes by Ramon, great customer service!

Je
Review №57

This location is quite comedic and not very inviting when you walk in the store. I’ve never seen a place of business where the supervisor getting into with a co-worker in front of customers without a care at least take it to the back and resolve it. My next concern is how some of the workers have no idea of some of the basic stuff about cars not expecting a genius but some knowledge at least to speed up the process. The last concern about this location is there’s a Jamaican man out there in this location who wears a black durag named tony who drives a faded green Acura playing mechanic outside this place of business. The reason I bring this up seen multiple times this man come in contact with people and no mask on that’s alarming I wonder if the building manager knows of this. I will definitely not be surprised if people start getting sick from this location won’t be coming here again.

Fr
Review №58

Really great service from store manager Corey and Jason! They were extremely helpful in getting me the parts for my tune up and went the extra mile to find store that had the exact part that would save me money!

Br
Review №59

Called for a thermostat for a hyundai, a young man named ivan said they had it and I picked it up. No problems with the part. Thank you ivan.

Ju
Review №60

When i went at this store on 191sri was greated by a helpful staff i think his name is. Lloyd can t remember.

Ro
Review №61

Very nice service always helpful 👍🏾

Qu
Review №62

Corey M. Manager of store was very professional and courteous!

je
Review №63

Staff was wonderful

Je
Review №64

Great experience

Za
Review №65

Jason is the most helpful staff Ive met when it comes to dealing with cars.He helped me check my battery and he was so patient with me.Definitely coming again for the service.

Je
Review №66

Had car issue and not from around Miami. The manager, Orlando and one other employee(who I wish I would’ve gotten his name), were a huge help and a blessing! Wonderful employees at this store!!

Mi
Review №67

Corey and orlando were amazing!!

de
Review №68

Corey and the whole staff at AUTOZONE store 1086 was extremely helpful and professional.

Li
Review №69

I went to Auto Zone to buy a part and associate James help me a great deal . His knowledge was great and he truly gave me a superb customer service.

Ma
Review №70

Thanks to the people at this store I was in and out in no time. Thanks for great service always!

TE
Review №71

Needed a battery. Fast, efficient, and professional service!

Aa
Review №72

Extremely helpful and knowledgeable. Thanks again!!

Jo
Review №73

They are the best!You cant beat Polly always has my parts ready and when shes not there Drews got my what a team

Ca
Review №74

Jason is awesome great customer ask for Jason

T
Review №75

This is the 2nd time I went to the store (1st time to get a new battery) and the manager assisted me when associates were not able to. He got on the floor to see whats wrong (which most people wont do) and helped me find a solution to my issue that had me without a car for 4 days. I was happy because a previous store I went to acted as if they didnt know what I was talking about and would not check. Then I thought to give this store another chance forgetting that it was near my home.However, the manager here gave me hope after my countless Google searches he told me the same thing Google did lol so I knew he knew what he was talking about. I thank God. I thought I had a bigger issue. With this pandemic and stuff going on to see that people are still helpful meant alot especially because I was at my frustration point.

Ad
Review №76

Be careful of this AutoZone.The employees do not know how to use the system.A manager had to come assist an employee multiple times during my transaction.The manager expressed her frustration because it was a very simple thing that needed to get done.The employee was familiar with other customers that walked in, meaning this was not a new hire.After all was all said and done, I installed the part I purchased, only to have my car not start.I ended up having to get it towed to my mechanic only for him to tell me that I was sold a bad starter.I exchanged the bad starter at a different AutoZone location and my car started right up after installing the new (reman) one.Now Im out $140 because I had to get the car towed and pay the mechanic to inspect it. A simple 1 hour job turned into an entire Saturday.If you can help it, be sure to go to a DIFFERENT AutoZone.Clearly the employees dont care enough to learn how to do their jobs properly, management doesnt care enough to hire worthwhile employees, and poor inventory management causes customer complaints and the sale of defective parts.Ive had great experiences with other locations, but this one was absolute trash. Id give it 0 stars if Google Reviews allowed me to.

Ch
Review №77

Great customer services, the team was awesome helped me looked for what I needed and provide recommendations.

Tr
Review №78

Store Employee Orlando was very helpful and he knew what he was talking about. Thank you for employee like him. Inside the store was very hot to shop around for more parts.

I
Review №79

Awesome experience at this store! The store was very clean and well stocked...and the customer service was exemplary! Thanks guys for all of your help!

Gi
Review №80

I needed the new battery for my car they changed it for me on the spot

Wi
Review №81

WOOOW EXCELLENT SERVICE

Ju
Review №82

Great service

Bu
Review №83

Tessa was amazing, she really help me out and made sure I got the right parts and Quincy did a good job made it very easy to correct mistakes.

Gr
Review №84

Prices are cheaper here than the smaller auto supply chains. As a female the staff always comes to assist me, there are local freelance mechanics in parking lot always, like Fred and others. I love autozone...I feel respected and educated about my vehicle, not like they will take advantage of my lack of knowledge of cars. ( Although I m not a typical female, I actually know quite a bit about cars, old & new)

Ch
Review №85

I love coming here for my car parts and other things as well. They have the best prices and the people who work there are very helpful when you need their assistance. I like how they have everything you need for your car and you dont have to go all the way to the dealership to get parts. Auto zone is the best I will shop here until I cant shop no more

Za
Review №86

Cheneil is the best member on the team there if you need any help from a nice person I advise you guys to choose her

Ii
Review №87

Jason was amazing and helpful

An
Review №88

Ok

Ri
Review №89

With social distance its makes the line longer but I was in/out in 15 min including the wait to purchase.

So
Review №90

Polite staff

St
Review №91

Great help and service from service manager when I had a check engine light come on. Since I was familiar and they were a bit busy, they lended the reader to check the car, but they were willing to help anyone who came in if they needed a closer look. Free check without paying for the full diagnostics at some places.

Jo
Review №92

Good

Ra
Review №93

No photos to share but the gentlemen who helped me install my new windshield wipers was super friendly and helpful.

Cl
Review №94

Good attention

sh
Review №95

Great customer service

Ro
Review №96

This is the main autozone store I always go to. Knowledgeable salespeople and excellent customer service

Se
Review №97

I love AutoZone. They need to clean up some of these locations. Make people dont want to stop there at a glance.

Tr
Review №98

I love their service at this location. The store manager Mr.Munroe and his team was very helpful and know their parts.

Af
Review №99

Bought my battery here and it was easy install

Ia
Review №100

Best service ever they go above and beyond to help just AWSOME!!!!!!!!!!

Information
23 Photos
100 Comments
4.2 Rating
  • Address:200 NW 191st St, Miami, FL 33169, United States
  • Site:https://autozone.com/locations/fl/miami/200-nw-191st-st.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A1086&y_source=1_MjQ3MDA2NC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 305-249-7990
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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