Shopped around at a few closer dealerships at first but then called Braman when i saw they actually had some inventory in stock. Hansel was able to set up a time that i was able to come in see all of my options. I was able to pick out exactly what i had in mind from the get go. From initial call to final delivery, the process was painless and easy. I am looking for to doing business with him and Braman in the future.
Since I walked into the dealer they made me feel like home everybody was nice especially mike Ortiz which sold me my new 2022 M440i. I can’t be thankful enough for the the effort he put to find me this car. Best dealer in town. If you need help finding your new car ask for mike Ortiz he will help you with anything you need.
We had the most outstanding experience at Braman BMW. Our salesperson, Maritza De Los Santos, is head and shoulders above the rest. She is incredibly responsive, honest and put us immediately at ease with the whole sales process. Maritza communicated with us every step of the way, either with a phone call or via text. She has surpassed our expectations. I would highly recommend the Braman Motors and Maritza.
Mark Correa and Jay Foster were amazing!!! Mark even met me by my house on his day off to make sure that I signed the documents and could get my car on time. He worked tirelessly to make sure I got what I wanted and... He delivered! Take a look at Ruby!!! Jay made the financing part fun... Yes, not easy but, he managed. Nice people, quality cars, great atmosphere and.... Your dream car! Look no further... 💓
From start to finish an excellent experience. New to Miami, I expected such a large operation to be impersonal and challenging to navigate. Happy to post that the experience was top rate, high on customer service, technology, communication, and efficiency! Thomas was particularly helpful and definitely went above and beyond to help me! Thank you Braman BMW!
Today I came in to look at the BMW X7 and I completely fell in love! I worked with sales rep Victor Godino. I had such an amazing experience! The process was very smooth and he took really great care of me. Victor is very patient and helpful as well! I do plan on doing further business with Braman BMW and especially Victor Godino!
I had the distinct pleasure of having Osvaldo “Ozzy” Blanco as a sales representative. He went above and beyond to make me feel welcomed. He was transparent which is a rarity and explained every new detail of the newer model I was purchasing. Do yourself a solid, and only deal with him! Thank you Ozzy, for your professionalism!!!Side note: Nery Cejas was the financial specialist and I felt was also very professional and transparent, people do yourself a favor and request these gentlemen you will not be disappointed!
Besmirched by Brilliance at Braman BMW… it will be hard to beat the level of transparency, service, and dedication to the brand and customer that I recently experienced when buying my 4th Beemer. My team at Braman was unrivaled, and I must give a shout out to Jairo in sales, Thomas in service, and Jerome in finance for making the whole process a dream. I am a customer for life!
Had a great buying experience this week with Jose and Simon from sales and Nery from finance, making it as easy as possible to transact and drive off the lot with the car in a very short amount of time. I traded in my car to buy my first BMW and still happy with that decision. I would recommend them.
Excellent service! So good that I had to get on here and share my story. As soon as I walked in I was greeted. Marc asked what we needed and gave us some great feedback. He allowed me and my husband to walk around freely. Amazing choices. Not to much inventory but we fell in love with the car of my dreams. Marc was very respectful and (he must be working there for years because) he had good knowledge on everything BMW. Within less than three hours I was driving home in my new baby. Thank you Marc Martinez. I don’t remember your bosses name but I hope you get the recognition you deserve.
Ive always had a great experience here. Andrey Lopez from the service consultant department is the best! He goes the extra mile to make sure all my questions are answered. Very efficient and communicative. Thank you for going above and beyond always! Took my car in recently for an oil change and routine service and they provided a video of the inspection of my car. It is good to be able to see what is being done to my car. Great service and friendly people.
I would like to thank Hugo and everyone at Braman. They were very professional and took care of me without the haggling that we are used to when getting a new car. I highly recommend Braman and especially my sales man Hugo to address your vehicle needs.
Jomar is amazing! Loved the video from the mechanic about my car inspection. Very cool. Beautiful loaner vehicle. Excellent overall!
Wanted to take the time to thank my sales associate, Hansel. Even nine months after purchasing my vehicle, he continues to follow up with me to see how much I am still loving the car and if there’s anything I might need or systems/features I may have questions about. That kind of service is hard to find. Hansel truly is a one of a kind sales associate. Thank you!
We have had an amazing experience purchasing a car at the Braman BMW Miami recently. Vitaliy has gone above and beyond assisting us, clearly exceeding our expectations. From the test drive to the delivery, he made it a very easy and smooth process. Vitalii explained everything about the vehicle and how to operate it. He followed up after the sale to make sure we were happy. He has been available to answer all additional questions. We are very happy with the service and the car so far. Thank you!
I am super incredibly happy with my new car!!! Mark Correa and Jay Foster are the BEST, they made it happen. It was a great experience and at the end of the day I drove off in a great car with a great deal!!!
I had a wonderful time today at Braman BMW Miami. From the door to the end of my sale my sales associate Hansel was amazing! He was so helpful and informative.This is the best service I’ve ever received from a dealership. Even the financial advisor David was a great help. I would recommend anyone looking for a car to please come in. I’m going to continue to purchase/lease my cars here. This again was top tier service! An amazing experience and a beautiful car! Please come in today! Be sure to ask for Hansel!
I had a great experience taking my bow x3m competition to service at Braman BMW Miami. Bismarck was wonderful and helped me receive the best treatment possible. I will be taking my car back to Braman every time I need service or have an issue. Bismarck is the best, I definitely recommend him!
Brittany Linton was absolutely professional and wonderful during the whole sales process of selecting and leasing our X5. Antonella in Finance was also very thorough and answered in detail all the questions we had. They both are incredible at their jobs! It is so wonderful to go through this process with Brittany and Antonella knowing everything will work out, just the way it did. THANK YOU BOTH! Great experience!
I wanted to take the time this time and thanks my salesperson,Luis Touron with this five stars Google review. You’re always very professional, respectful and happy friendly person.Thanks again for working every detail and put this great deal together for me, allowing me to upgrade my second BMW with you and the Braman team; you guy’s are the Best in the business💯%
What a wonderful experience. It’s the little things that matter. I had a flat tire and had my car towed in. Felipe was very helpful and responsive. Kept me updated on the progress, sent a Lyft to pick me up from my house, and gave the car a good wash and vacuum.
Outstanding dealership! Vatalii Koroliuk greeted me right away and took me exactly to the vehicle I was interested in purchasing. I drove from Orlando to Miami to check out the vehicle and it was sitting beautifully on their showroom floor as online pictures detailed.Vitalii reviewed the vehicle I was interested in and gave me his personal contact info. Ended up contacting him personally a couple days later and he worked with me via text throughout the week to get all the paperwork inline.Flew back the following weekend to purchase... Thanks Vatalii! Appreciate you touring me around the place explaining everything great the dealership and letting me check out the vehicle being detailed!
Hansel at Braman BMW is truly a standup guy. He is, without a doubt, passionate about his craft and his customers. Hansel shows exceptional care for detail. We built my 2021 BMW M440i on his desktop, and he kept me updated every step of the way. Upon delivery and receipt of the car, Hansel made sure the vehicle was spotless and showroom ready. He truly impresses me. Give him a call or ask for him by name if you’re considering any brand Braman carries.
My name is Mirialis Marquez. I went back in January turned in my old BMW hoping to get a new one and Maritza Santos made it possible. Very nice, easy going and she is for the people she will work with you and make it happen. Thank you Maritza highly appreciated anybody going to this dealer with hopes in leaving in a new car i recommend Maritza.
Really appreciated all of Nicholas help - we found the perfect car for us using his help. He gave us all the time needed, answered all questions and made sure we were happy with our decision. I would not use anyone else!
Over the years I’ve experienced customer service from other brands and now I’ve been with BMW/Braman for several years and I can say is the top customer service I’ve experienced from all brands. It is an excellent service and labor, as always. Attention to every detail from start to finish. I’m impressed with the detail and concise explanation of what my car needed including technical info for tire replacement and a video of the car inspection. Waiting time for regular maintenance is fairly quick. While waiting you get kind attention from the barista with coffee options, water, etc., and once your car is done your advisor is back with you while coordinating the valet. You also get your car washed. Value added and Top customer service definitely.
I had the pleasure to having Fernando Garcia as my sales associate for my third BMW on a row. He worked timelessly to make sure I got a car that I like. Wanted to take this opportunity to thanks Fernando Garcia one more time . He is truly one of a kind sales associate. Looking forward to see him in a couples of years for my new BMW ride . Also I would like to give a thumbs up to Antonella on the financial department.
Antonella from the financial department and Victoria in sales were both incredibly helpful.Excelente service all around…
I would like to say that this was by far the most pleasant experience I had at a car dealer. Vitalii was very helpful.
My husband and I were searching on line for a certified pre owned BMW. We found an exact match for the model and options we wanted on the Braman website. I inquired about the car with the chat bot. Ameen Johnson immediately called me back. He let us know that the vehicle had just come in and needed to go through the certification process. He worked with us to ensure they could hold the car for a test drive when it was ready. A few days later we came in for the test drive. The car was detailed and ready to go. The finance manager had all the paperwork completed in less than an hour. Ameen made it a truly easy and pleasant purchase experience.
On Friday (09/03/2021) evening myself and my wife went to look for a new BMW X3. Salesperson Santiago greeted us and showed us the car. We chose the X3-3 with the sticker price of 48,145.00, agreed to pay 53,500 out of the door. The deal included trade off with our 2017 BMW, X3. After some negotiation and consulting with his manager he agreed with that price. Filled out the credit application by then it was 8:00. He congratulated us for the new X-3 and advised us to transfer everything to the new X-3 from the old one and then can come inside to sign the final paper works. We transferred everything as he said. Everything went well till this time. Then Santiago came out and told us that there was a misunderstanding, and his manager cannot sell the X3 for that price. We were shocked and did not know what to do. He kept on says ‘I understand but it was misunderstanding We asked him what about the purchase agreement signed for the price of 53,500 and he agreed. He kept on saying the same words. We asked for the manager, he said the manager left for the day. We had to transfer things from the new X3 to the old one and had to drive home. We are still SHOCKED and have no clue what happened after he agreed to sell the X-3 for that price. What an awful experience right? They backed off from their word and did not even say a sorry.
Absolutely the most shocking customer service experience ever. Ive purchased 6 BMWs in the last 13 years - never service vehicle here. A friend purchased a BMW at another dealership and went here to get a replacement tire under the BMW wheel and tire warranty. The service advisor Aaron Vasquez then preceded to try and tell her she would have to pay out of pocket for everything above 100 dollars, false and absolutely unacceptable misrepresentationThen he said her policy is new and if she wants the vehicle today, she would have to pay cash - sorry. This BMW insurance that this dealership represents. This is absolutely despicable sales practices and I wonder if this would have happened if a man brought the vehicle. This representative was both rude and condescending.
Thank you Amir M! Great service. It was a pleasure working with Amir. He found us a great car and worked with us on every step of the of the way. Honest and integrity. Really appreciate it. Regards, Alicia DLL
Ask for Lorenzo! Best salesman at Braman. He was not pushy at all. He listened to exactly what I wanted and worked very well with me to make sure I got a really good deal.He communicated with me daily and I could not be happier!Carlos is also the best for financing! Check him out too!
Extremely disappointed and angry. I am an out of state buyer and I called the dealership on Monday and enquired about a 340i. Finalized a price with the sales-guy. Booked a flight for Wednesday and booked overnight tickets. Just before I was about to get on the flight, salesperson called and told me that they had sold the car. I have no words to say other than I was gutted and appalled at the behavior. I even confirmed with the salesperson before hand too that I had booked a flight to come see the car and buy it.The excuse I was given was, we dont hold cars for anyone. I wasnt even given a single day.I lost out on flight fees, hotel fees, uber fees all to be told that the car is sold.Dealers nowadays are using the car shortage to up-charge and be as snooty as they can because they know that they dont have to call anyone twice as cars are in shortage due to the chip crisis.Replying to your replyPlease talk to your sales associate Hansel about his customer from Atlanta. I am not revealing my name. I have already purchased an Audi S4 after the humiliation i faced at your dealership so its highly unlikely youll resolve anything. Good day
Simply the best. Micheal Williams my service advisor is exceptional. His knowledge is vast and he treats his costumers with 100% respect and attention. He and the rest of the service team are why we drive BMW.!
I had a great experience buying my first BMW at Braman. Fernando Garcia (sales) was very helpful throughout the process and helped me get a great deal on a Series 3. If you are looking to get a BMW, go to Fernando at Braman!
Was nervous bc you never know how a busy service center will be...and this one was BUSY. That being said, super efficient and was in and out for my service in less than 2 hours. Truly one of my best experiences when it comes to service centers. Coming from California, this was much improved
Jesus Pimienta was very determined to meet my needs. He was very patient and helpful throughout the process. He was able to help me get the car I was looking for and helped me sort out the financials. I was very happy with the service. I definitely recommend Jesus to be your car salesman that will help you get your dream car.
I bought a car there recently and im so happy with my sell’s man Luis Touron and with the dealer overall! Everyone is really nice and they made my purchase so easy and fun!
From scheduling to pick up my service advisor was concerned only about my convenience and getting the best possible service for my car. The service video of my car’s first service was an added surprise and a nice touch. I will always take my car there with great confidence of excellent service.
I took my 2020 5 series in for service as my car is shutting it self off in the middle of driving. Extremely concerning. I was told that they would need to keep for the car for at least 3 days and because I did not purchase the car there I could not receive a loaner. I would not recommend to service or even purchase a vehicle from this dealership. You are treated as an annoyance. I was told there are no cars to even sell do I know what’s going on. Basically customer retention and service is out the window as they have nothing to offer at this time! Take the drive to South BMW
Normally car dealerships can turn out to be a nightmare but thanks to Yoanna, we had nothing but the absolute best experience. Yoanna and Dave both went above and beyond to do everything they can to get us into the car of our dreams. The service and hospitality they provided was unlike anywhere else I’ve seen and I’m happy to have purchased a vehicle from them. Would absolutely recommend to anyone looking to get into a new car.
Worked with Sergio Garcia to lease my new BMW. He is the best. Very professional, straight forward, willing to help and very nice. He helped me find the car I wanted and we were able to work out a great deal that same day. Highly recommend working with Sergio.
I was looking to buy a Mini for my daughter and even though they did not have the car we wanted, the salesperson Ameen Johnson was very professional and pleasant to deal with. Such a different experience from what I have experience before! I will definitely be back when he calls saying the car is available!
Thank you for the great service George! we are in love with the M340i!
Amir at Braman BMW was the absolute best, he made the buying process so simple, easy and pleasant. Never before have i been to a car dealership and left with a new car within 2 hours, car buying can be a headache but thanks to Amir it was really stress-free. Would definitely recommend to a friend and i myself plan on coming back for my next car !
Excellent experience overall with this dealership. They gave me the best deal possible and now Im driving a beautiful X4. Thanks Jenny! Well be in contact soon for my next car!
The experience was great! Jon Sayago was very patient and helpful in finding the product that fitted us best! We just received our beautiful x3 and we are extremely happy with the product. Thank you Braman and thank you Jon!
I had a great experience at this dealership. My salesperson, Natalia, was extremely helpful and professional. Although she mainly sells Minis and BMW, she was able to help us with our Hyundai purchase. She went above and beyond. Highly recommend!
I worked with Jesus Pimienta and not only was his guest experience and sales skill amazing we managed to buy two cars instead of one. An X4 for myself and an X5 for my daughter. He was extremely knowledgeable, helpful and most of all patient. Now I am planning to refer to him my brother as well. Great salesman!!!
Worked with Aaron Vazquez, after some work was done in my car for blower that was dirty . The area that they clams fo cleaned up for $200 that was not covered by warranty. This will cause the same problem to happen again if not addressed, he didn’t care they claimed not to joy ride my car but it came back with 4 miles over, when for 5 days they couldn’t fix the problem . So they joy ride my car then don’t do the work they said they would probably and the agent seemed to not care .
Everyone was very nice and professional from sales to finance. My experience buying was great, but I will say our sales specialist George Grecu was what made our buying experience >5 stars. George went above an beyond to help us get the car we wanted and even personally delivered the new car to us in Key West in the middle of the night and then return 4 hours back to Miami by UBER. Absolutely unheard of.... George is an incredible human being and as trustworthy as they come. I can not thank George enough or Braman BMW Miami for everything they did.
Had a wonderful experience with salesperson Elizabeth Araujo: she stayed extra late and came in on her days off to accommodate our busy work schedules. She was extremely patient and asked pertinent questions to find out our preferences and needs and was able to find the perfect car for us. She was extremely knowledgeable about all cars in the lot and gladly took us to test drive multiple models. She was honest and highly professional- will definitely return to this dealer and request to work with Eluzabeth. Highest recommendation
In the past, buying a car was one of my least favorite things to do!Andy Sanchez and Edgar Hernandez went above and beyond to help us get through a total loss situation, and then, find the right car at the right price, at a time where it exceedingly difficult to find a good car!!!Amazing personal customer service...we need more guys like these! TY!
Bogdan and Hugo were great help. Had the easiest buying experience and got me out of there with zero stress at all. Easiest buying experience of my life !!!
I just purchased my first BMW with Braman Miami. The experience from the moment my husband and I walked in was very relaxed and enjoyable. I explained what I was looking for and was able to browse their large inventory with the help of salesman, Sergio Garcia. He was very knowledgeable with the brand, the cars and pleasant to work with. After looking at different cars that didnt quite have everything I wanted, in true cliché fashion - I fell in love with the showroom car. Waiting there was a white 430i 2-door Coupe with sexy, blood red leather interior, moonroof, black rims and grille complete with the M package - an entirely brand-new line from BMW so hot it hadnt even been there two days. From this point forward I thought wed be in for a battle for sure because not only did I have to be happy, but my husband had to be happy with the numbers. All in all, it worked out way smoother than I anticipated. Once we all agreed on a number, we were turned over to finance member, Hugo Martinez, who was just as amazing and made the final process as smooth as I have ever experienced purchasing a car. Both men stayed after hours closing the deal, with Sergio (our salesman) going over the entire car with me. He gave me a word of advice that stood out to me that night which was to really try to get to know the car because it has and does so many things to take your driving experience to another level - and he was right! This car is everything I was looking for and more in looks, in performance and in capabilities and conveniences. That night, Braman may have made just another sale, but they also made a new and very happy customer and added one more person to the BMW family. Thank you to Sergio for your help and attention, as well to Hugo for making the paperwork side truly enjoyable.
Lorenzo, Jerome and the team at Braman really made my car buying experience smooth and pleasant. Lorenzo knew all the details about the particular car I wanted and was able to communicate with me via text and phone clearly and in a timely fashion. I wouldnt hesitate to buy my next car from Braman...in fact Im already planning on it. The selection of cars they have is unmatched. Thank you again!
Ive had a great experience here! Eliasib Reyes helped us help secure a great deal and was a pleasure to do business with. He went up to us from the beginning and is very friendly, working above and beyond to show us the car that we wanted.
Phenomenal service! Staff goes the extra mile to make sure top tier service is given. Maico made sure my vehicle was repaired and kept me well informed. The complementary rideshare service was very well appreciated. Highly recommend.
Very satisfied with the service provided by Braman BMW. We were helped by Jorge Velasco, whom I fully recommend if you need a competitive price for the car you want. I checked at a different dealer (Mercedez Benz) and he was able to lower from 4 year to 3 year lease, $100+ on my monthly payment (including an insurance, maintenance, and taxes that werent cover at the other dealer) and with all the features I wanted to the car. The process was done in 45 minutes (he promised to do it before an hour and he did it). Overall experience - Excellent!
I had an amazing experience when selling my car & leasing my 330i BMW. Amit D & Maritza D really went above a beyond to get me taken care of. I will definitely be coming back in the future & recommending to all my friends & family!
This is the first time I actually enjoyed buying a car. Paulo Santos was a pleasure to work with. He was professional, knowledgeable and transparent about all the costs involved with the purchase. Preparation of all the documents regarding leasing were flawless and painless. Everyone one was so accommodating. Thank you for a great experience!!
I had a wonderful experience with Yoana Leon. She was on top of everything i was looking for and found my car for me. She was transparent and real. It was a pleasure working with her on finding the exact car i was looking for.
I am in love with my 2019 Jeep Wrangler Sahara and its all thanks to Maritza. I couldnt be happier, Maritza made my dream come true. Maritza is the most professional and helpful salesperson I have ever dealt with. I highly recommend anyone who is looking for new or used vehicle to come and see Maritza. Thank you so much!!!
I have ALWAYS been a Warren Henry girl, (5 cars from him ) so this was my 1st BMW & my first Braman. It was great, Hayling Gonzalez sold me exactly the service package I needed & Mr. Israel my service advisor was thoughtful, wise, prompt & had my car practically detailed! WOW what a great experience !
Until now, the best experience ever. The whole team work very professionally. They are very helpful with anything you need.And most importantly they give you the feeling that there is nothingelse than you and your desire.
I have been a long time Audi lover and driver. I decided to visit Braman BMW on a whim just to see what they had to offer in lease specials. I met with Waleed who was absolutely amazing. His expert service and advice really got down to knowing and understanding my needs in a vehicle. We were able to find a vehicle and drive it off the lot in just a couple hours. I would highly recommend Waleed to anyone!!! Excellent job Waleed! You have a customer and a friend in me now.
Fast, friendly, efficient and professional. The only thing that could make the service any better. Is military and first responder discounts(Wink, hint). Otherwise, its spot on.
Highly recommend Sergio Garcia. Got my second car from him. It is worth the drive from Lehigh Acres.
Waleed and Antonella helped me choose the dream car at a really good price. Great team, great experience. Braman is simply the best.
My mother and I had an absolutely outstanding experience with Nicholas Guarch, he was incredibly professional and super kind throughout the entire process. He made us feel at ease and he was very knowledgeable, I highly recommend him as your sales advisor if youre ever looking into purchasing a vehicle!
As soon as I got to Miami, Fernando Garcia took really good care of me. Great person, showed me everything I wanted. Tested the cars with me and explained everything. Very easy and fast experience. Best place!
Naiki Betancourt helped us with an exceptional customer service. He was very professional, knowledgeable and very passionate about the product He was presented to us! We will came back for sure with him when we make our decision.
Great experience, loved the professionalism from Waleed Radwan, he helped me acquire my new BMW X1 from the dealership. The overall experience with him was great, smooth and very welcoming. Awesome team, would recommend to someone else.
Marc Martinez has been an absolute pleasure to deal with today. I took my Mercedes S550 for a trade in and I couldn’t have asked for better service and overall experience. He was very honest and walked me through my options and made sure I was comfortable with my choice. Truly a great experience. My lease on my BMW is up in August, and Marc has already gave me few options to look into when I am ready for a new lease. If you are on the market for a car, please see Marc at Braman.
I have been leasing BMWs for the past 30 years and have obtained my car from different BMW dealerships. However, my most recent leasing experience at Braman BMW was the most efficient and expeditious evolution ever. My dealer, Jon Sayago, went above and beyond the call of duty and expedited the process to where the entire transaction lasted less than 2 hours, including the execution of the lease documents. KEEP UP THE GREAT WORK JON. Looking forward to leasing my next vehicle from you in 2024. Not to mention that I LOOOVE MY NEW Z-4!! Thank you Braman!
Great experience at Braman BMW. Jesus Pimienta has been an amazing agent for the past 15 years to our family and Braman is a state of the art dealership that keeps evolving.
Quick and responsive service. Same day delivery.
Couldnt have had a better first car-shopping experience. Maritza De Los Santos was beyond helpful and was the reason I fell in love with Braman Mini of Miami. Her friendly, caring, and enthusiastic personality made every step that much better, easier, and memorable. She is knowledgable, professional, and quick with responding with any questions I had. Thanks to her amazing customer service, she helped me find my new 2020 Mini Cooper S Hardtop 2 door. And I am IN LOVE with it! I will definitely be shopping with Braman and Maritza again in the near future! She made all the difference with finding my dream car, and for that Im forever grateful. If you are shopping at Braman BMW or MINI in Miami, ask for Maritza De Los Santos, I promise you wont regret it. SHE IS THE BEST.
I had loaner and pick up come to my home.Every went smoothly.My car was ready in three days and promptly returned.Everything was done professionally and to my satisfaction .Norm schatz
If you have a chance please just past by even for fun to talk with Sergio the sales guy.
The services in sales and financial areas were very professional. All the information given to us was accurate and without last minute surprises. All the staff worked together to minimize our waiting time. It really was a smooth experience.
Marc Martinez has assisted me there for years now and has always provided excellent service. He is always super attentive to all my needs and very detailed in the service he provides me. I highly recommend going to Braman BMW Miami and even more so recommended you speak with Marc. You won’t regret it!!
Needed to update the one star review because they are trying to make it right. This dealership is a roller coaster. One great salesperson helped me with two cars. Then the computer system went down and picking up the tag, getting a service, etc. was a monthlong ordeal. Then twice a car needed service and the loaner department was incapable of giving a timeline before a car would be ready, leaving me waiting for hours when I could have taken an Uber home to work until the loaner was ready. Today, I stormed out after more than two hours sitting there waiting for a loaner. Kris from the service department apologized profusely and was equally frustrated. After retrieving my car, I spoke to the sales manager that helped me with my financing. He told me to talk with Gus, the service manager. They contacted me and arranged a pickup of my car and drop off of a loaner. They are making it right, so they deserve better than a single star.
The best place and the best deals! Great customer service, I’m very happy 😊.
Bismarck Guerrero, service advisor, took great care of me. I highly recommend him and Braman BMW!!
Great experience at Braman. Santiago salesperson assisted me in selecting the perfect BMW. Thank you!
Very good. From start to finish. Vitalii Koroliuk was professional and very attentive. Loving my new car.
Thank you Thomas for always making my experience go smoothly and updating me with my car’s service.