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Vertex Automotive
3030 SW 38th Ave, Miami, FL 33146, United States
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Vertex Automotive
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Ri
Review №1

Above and beyond service. thank u guys. really appreciate the “complementaries of the house too” (car wash in and out, washer fluid refill).thank u!

Ch
Review №2

Very bad experience. Buyers beware. They false advertise pricing. I ordered a front lipFor a 997.1. The price was advertised for around $600. 2 weeks later after a ton of excuses they told me their vendors price was double. I told them as a reputable business they should honor their advertised price. They would not. I own a business and if I made a pricing mistake it would not be my clients fault. Thats just bad business. E commerce is big business. If you cant get your pricing right with your vendors maybe you should try a different type of business! This will be filed in small claims as both false advertised and consumer fraud.

Ro
Review №3

I have worked with Vertex for over a year. They have a passion for Porsches and stand behind their work by offering a warranty. When parts are needed, they have been their to work with me and insure Im satisfied.

Li
Review №4

I recently had Vertex complete a rebuild of my 1987 Porsche 911 3.2 motor. They did a fantastic job. The engine came back to me better than I could have expected. They took the time to completely disassemble and clean everything prior to rebuilding, which is no small task in an air-cooled 911. They replaced the pistons and cylinders and the turn around time was roughly 3 weeks. Now the engine runs and pulls the way that it was intended to. If youre looking to have your air-cooled engine rebuilt, Vertex should be your first call. Absolutely first class all the way. Thanks Vertex for a great rebuild.

er
Review №5

The guys were awesome answered all of my questions they got me the best price on some of the parts that I needed will definitely be going back for any other work that needs to be done.

DJ
Review №6

Best Porsche experts in Miami!!!!!! I brought my 1985 928s in and they handled it like the royal beauty that she is... Wayne and Joel are my Porsche gurus for life!

Ke
Review №7

I own a 1982 Porsche 911sc with 287,000 miles. I take great pride in my 38 year old classic Porsche. A good friend recommended Vertex Automotive in Florida. I live in Virginia and had never heard of Vertex but I am so pleased with their uber professional Service Parts department. I spoke with Sid in the Parts department and he agreed to rebuild my original (no longer produced) 1982 French Bosch Warm Up Regulator (WUR). The Bosch WUR controls the Porsche restart cycles and is critical to smooth operation. You can see by the pics that my WUR was in bad shape. The rebuild WUR is stunning and has completely new internal parts. Vertex even supplied a few extra parts. The whole job was very reasonable priced and I truly appreciate efforts. I heartily recommend Vertex Automotive and look forward to my next business with them.Thank you.K NaughtenPorsche Club of America Founders Region Potomac Chapter

AJ
Review №8

I purchased a vehicle at auction from Vertex. From the moment I won the auction, Joel from Vertex made himself available to me and provided ample support and information about the car. He even made a few minor repairs before shipping which he didnt have to do! Once I had received the car, a few latent issues arose that were not apparent at the time of sale. Nothing major, but with vintage cars sometimes these things happen. Joel responded with speed and shipped a few needed parts immediately, free of charge.There is always a risk involved with buying a car at auction online, but Vertex really made every effort to balance those risks with their willingness to provide support before, during, and after the sale. Joel has been extremely professional and an all around stand-up guy. Im happy with my purchase, and I would recommend Vertex - for buying a Porsche, Porsche parts, and for their top-class customer service.

Ni
Review №9

Joell was super helpful in helping me place an order! Looking forward to doing more business with you guys in the future!

Em
Review №10

Very clean and comfortable environment to visit. Everyone there was very friendly and you could tell they liked working there. Great repair experience.

Jo
Review №11

I brought in my recently purchased Porsche 912 to Vertex Auto to get it serviced. Gilbert is honestly one of the most knowledgable guys I’ve seen regarding anything Porsche. These guys replaced completely rebuilt my engine and transmission, fixed my steering and suspension issues, and even gave me tips on how to maintain the car. I got my car back within three weeks. Thank you again for all the help. Now to restore the body!

Al
Review №12

Excellent service and price. A bake job on my Panamera and it was done quickly December 23...just excellent service

Fr
Review №13

Wayne from Vertex Automotive was professional, courteous and knowledgeable. He took the time to explain the problem and the solution in a way where anyone can understand. Engine light came on and mis-firing due to bad coil(s) so we changed out the spark plugs, coils and performed an oil change. Car was washed and ready to go all within that same afternoon and drove better than ever. Great service like this is hard to find. I recommend Vertex Automotive to any Porsche owner.

W.
Review №14

I recently bought a 964 from Vertex. Joel assisted me every step of the way and made sure that the car was the right match for what I wanted. Joel is not a salesman- hes a Porsche enthusiast who happens to sell cars at Vertex.. Youll get 100% honesty and the right amount of hand-holding that you need when making the leap to buy the Porsche that you want.. in addition, they are a full-service shop.. so if you need work done or parts they can take care of that too..

Ch
Review №15

Leo provided me with excellent professional Customer Service. He was generous with shipping and gave me a discount. He was easy to work with and keep me informed about shipping issues. The engine is what was promised and I am most pleased with its performance while breaking in. Thanks to the engine rebuilders- Great Job! A trustworthy First Class Operation all the way and I highly recommend them for an engine swap.

Co
Review №16

I was looking at buying a used Porsche from a near by large Chevy dealer in the Miami area. Only I live on the west coast of Florida. The Chevy dealer said trust me the car is good. I searched for a nearby certified Porsche shop to perform a pre-purchase inspection.Best money I could of spent, I was very lucky to meet Wayne over the phone. He did the inspection and walked me through all the mess that was that trash car. Wayne explained what needed work and how much that may cost. He advised me in way that educated me on what to look for as I continued my search.Even days later when I fund another car. Wayne over the phone talked me through the purchase, giving me confidence to buy. Knowledge is power, take out the emotional side of buying. Vertexauto will guide you honestly.

Al
Review №17

Leo in parts department, plus all at Vertex are very help full in findingthe correct parts for my Porsche, if they do not have it (which is unusual)they will go out of their way to get it for you.I am very happy with there personal service.

Fo
Review №18

Ordered a few items for my Porsche here after another supplier failed to deliver in a timely fasion (6 weeks). Great customer service and fast shipping! The even called me to be sure the pilot bearing I ordered fit the car as the ring gear and pilot bearing appeared to be for two different model years.

Ri
Review №19

Great place, if you need work on your Porsche look these guys up.

Pa
Review №20

Sad excuse of an auto shop—sadly typical in Miami. Will bill you for work that isnt done, and claim to replace parts without doing so

Va
Review №21

They are very professional. Best prices and very good attention. Wayne is the best!!!!Definitely recommended!

R
Review №22

Joel @ Vertex Auto was honest and pleasant to work with selling my 964/911. He said what he would do and delivered the smoothest transaction Ive ever dealt with. Highly recommended!

Se
Review №23

Great !! excellent work thanks

Ro
Review №24

I just purchased a classic Porsche from Joel & Mike at Vertex and it was a real pleasure. I have heard many horror stories about car dealers whether new or used, but this was different. They were transparent, honest and their word was good as gold. They only stock cars in excellent condition and have fair prices. If you are in the market for a classic Porsche dont bother looking anywhere else!

Ga
Review №25

Sid in parts is invaluable!!! The only place a Porsche owner should buy parts from. On my 993 Sid told me about an updated part used for a turbo model that solves a problem I was having with a bad bearing going bad in my cooling fan. These guys know Porches, I never knew a parts counter guy that was a mechanic and is updated on all aspects of the car. Not only that Sid is sending me the schematic.

To
Review №26

Top tier service, professional local business. The best when it comes to Porsche.

Iv
Review №27

I have been going to Vertex for a couple of years now, and they have been very helpful. Wayne is a very detailed individual, who takes his time to explain everything that your car may have. At Vertex they are also very accommodating as to what time you may bring your car in, as well as picking up your car. I have always had a great outcome dealing with Wayne. Thank you Wayne for always answering any of my questions and working on my Cayenne.

M
Review №28

Got to give credit when credit is due! Wayne and his team has worked on my Porsche 996.2 which I acquired a little over a year ago. The car is now running better than ever. Wayne is great to work with, he always provides updates and Vertex stands behind their work. I am super happy I found this shop! If you are a Porsche 911 owner, go talk to Wayne at Vertex for your service needs.

Ea
Review №29

Love visiting their shop! Great prices, and beautiful cars to look at. Plus, Mike and his entire staff are always willing to share their expertise!

Jo
Review №30

Vertex has been great to work with. Good team overall and not your typical hostile “dealer” or “shop” environment. They’ve helped me sell two Porsches now and modified another. I highly recommend working with them.

Ga
Review №31

I went to Vertex based on a recommendation by a clerk at Advanced Auto Parts because they didn’t have a sensor I needed for my 97 986. I called to verify that they had the part and not only did they have the part overnighted in, they matched the price from a competitor. This was my first time there and definitely not my last. I highly recommend them for their professionalism, honesty and will to go above and beyond for a customer. Thank you

Ro
Review №32

Purchased a rebuilt engine for an older 911 Im having gone through. Little gun shy at 1st but entire process went smooth as silk ..engined was shipped to my mechanic ....exchanged my engine back and was credited for the core ...new engine runs like a top and looks great as well....Thanks Guys ...will shop again

di
Review №33

I purchased my dream 911 from Vertex. A 1997 993 C2, Wayne, Mike and Charles were an absolute pleasure to work with. They treated me and my family with dignity and respect. Very professional/knowledgeable and even took the time to educate me on my first Porsche experience. Thank you, Be well!!!!

Te
Review №34

I have had my 1985 Porsche 928S for 20 years. Vertex always comes through with the parts for this older car. Ordering online is easy, delivery is in 2 days and the price match is a great deal. Customer service is second to none. Thank you for helping me keep my car on the road all these years.

Sa
Review №35

I order several parts online from Vertex Auto for my Porsche Cayenne. After navigating the website, I sought help from their through their online chat system. Possibly the best customer service I have ever received from an auto parts company. Wayne was very knowledgeable and fully answered any part questions I had, and even followed up with me on the phone to see if there was anything else I needed for my Porsche. I am now a loyal customer of Vertex, and will continue to do business with them for years!

Ju
Review №36

After spending over a year on a nation-wide search for the perfect classic 911, to my surprise, I found it locally by way of Vertex Automotive...just a short drive from me in Coral Gables! The car was as clean and beautiful as advertised with extensive maintence records spanning decades. Joel was extremely knowledgeable and helpful throughout the entire process, always available by phone or text to answer questions. I look forward to continuing my business relationship with Vertex when the time comes for upgrades and maintenance.

JJ
Review №37

GREAT SERVICE... GREAT TEAM...GREAT ATTITUDE!!!Wayne and Mike were very professional and knowledgeable, they knew exactlywhat my Porsche 911 needed, was affordable and reliable. I was back onthe road in no time at all......Thank you Vertex!!!!Highly recommended!

Al
Review №38

Love, love, love Wayne! This guy had my car picked up, worked on it, fixed it and had me driving around Miami again in no time. I didnt even have to call the tow truck. They did everything. They just took care of it and put it on the bill. Thats how I like it. No hassle. I have a super busy schedule and no time to waste. Thank you Vertex Auto!

Je
Review №39

I ordered break pads for my Porsche Cayman. Excellent customer service and fast delivery. High quality parts. I will be purchasing all my parts from Vertex in the future.

Ma
Review №40

I brought in my 99 Porsche today and had an amazing experience. My sun-roof was giving me problems (stuck open) and Wayne helped me close it when he could have very easily recommended I replace it like 9/10 mechanics would have in this town. A total class act...and he wouldnt take any money for his expertise. I then went around the corner to the Vertex Parts locale and Carlos gave me some great advice that will save me a great deal of money. He could have easily just sold me what I asked for but he took the time to go the extra mile. They earned my business today...and renewed my faith in honest car folks in Miami.

Da
Review №41

Vertex supplied a rebuilt 2.7L for my 987.1 Cayman at a lesser price than my local shop was going to charge for a used motor with a ton of miles. They also supplied all the new belts, hoses, plugs, coils and other peripherals at a significant discount to the quote form the local shop. Super pleased with the performance of the motor so far. Would highly recommend them!

Dr
Review №42

Great customer service!! I dealt with Gilbert, George, and lee with a fuel distributor for my 1977 porsche. They went above and beyond addressing all my questions and helping me fix my car. THANKS

Jo
Review №43

Vertex been great in the past. Idk whos in charge of customer orders and shipping. Paid for 2 to 3 day priority mail for a part that ships from Miami to Orlando Fl. Why the hell does it have to be shipped to North Carolina to then ship back to Orlando ? Going on 4 days pkg still not here. Unacceptable service!

Bo
Review №44

Extremely knowledgeable regarding PORSCHE PARTS. The prices are very fair and the shipping is very fast. Also the car sales department worked with me so I could purchase a 911 with a fully rebuilt engine.

Ra
Review №45

Had an excellent experience with them. Service was fast and courteous. Paid a fair price for a Porsche service. Very happy with their job.

Ji
Review №46

I have been buying parts from Vertex Auto for over 8 years. Sales staff very helpful & friendly. Parts shipped fast & accurately (unlike some places I have used on the internet). And to top it off, the prices are great.

Le
Review №47

Mike and Gilbert are an amazing tag team !The brothers along with Wayne have made myExperience in owning a Porsche allot less painful, lol.High recommend these boys to anyone - hands down the best !Lex Lopez

Da
Review №48

Vertex Automotive is a reliable and affordable shop for Porsche 911s. Their customer service is good and reliable. I would recommend them to a friend of family. Ask for Wayne he is great!

Di
Review №49

I worked with Joel from Vertex Auto and felt really assured that i was getting a great car. He sold me an 1989 Targa sight unseen. Everything he said about the car was true. There was a problem with the compression when i took it to my local mechanic. Vertex kept their word and picked up my car in California, shipped it back to Florida, rebuilt my engine and sent it back to me. I have been ripped off in the past buying cars sight unseen. I immediately felt at ease with Joel and will definitely buy more cars from him in the future. Vertex only sells quality cars.

ot
Review №50

I have been a supporter of Vertex since well before I bought my Porsche some 6 + years ago... I had heard about Vertex because many individuals residing overseas rely on its always readily available and vast supply of parts at very competitive prices. From having a very knowledgeable and experienced staff, to being able to provide mechanical, cosmetic and other services ranging from everything else in between, it truly is a one-stop shop.As a matter of fact, the hard work and dedication lent to my car by the fellas at Vertex led my car to be featured in an internationally published Porsche magazine! Even when my Porsche is working as it should, I always make a point to stop by to check on the cars they have for sale in their showroom, as well as to see what other owners of various marques have their cars being worked on.I highly recommend taking your foreign or domestic vehicle to Vertex - you will be glad you did!

Va
Review №51

I took my Porsche to Vertex for service and the technicians were very helpful. I am a women and I felt comfortable speaking to them. Gilbert and Wayne gave me a great price and excellent service. I would recommend them to my friends.

Mi
Review №52

After searching on many sites to find a possible fix for my 2010 Panamera bearing support failure, I came across Vertex auto. I can honestly say it was one of the most rewarding and easy experiences I’ve had. I looked at their drive shaft support mount and called them to see if this would fix all of my issues. They explained to me how their upgraded drive shaft would save me a lot of money as it didn’t require to disassemble my current drive shaft. Great guys! Great products! Definitely recommend.

He
Review №53

Brought my Porsche C4 in for the IMS replacement. Wayne over charged, lied about everything getting installed, left transmission bolts out and blew an O2 sensor. I took it to a different mechanic and they immediately saw that the transmission bolts were missing, o2 sensor, etc but also Vertex didnt put any of bottom plastic panels back on and left a sway bar completely off. Wayne blamed it on someone else and was a nightmare to deal with and on top of that they over priced everything an never offered a discount for their terrible work and customer service. Lastly, Wayne wanted to break my window when my key fob wasnt working and wouldnt unlock. I got AAA to unlock the Porsche WITHOUT breaking the window. Why would Wayne go straight to breaking my window?? The problem with the key fob? A dead battery. NEVER BRING YOUR CAR HERE.

Pa
Review №54

Recently purchased 1987 3.2 G50 from Joel.The guys there are very knowledgeable, Their on line photos and representations are honest .The purchase process was quick and easy. The minor issues i.e window switch and loose bushing in gearbox (to be expected on a 31 year old car) were addressed and repaired no charge same day. I would reccomebd them to a friend and I will continue to do business with them in the future .

Ne
Review №55

2004 Boxster S 550 engine rebuilt, rear axle rebuilt, Schnell performance exhaust all completed here. The car performs and sounds better then new. Jose the service advisor was extremely polite, professional and knowledgeable. I met the owner Gilbert and Wayne the chief mechanic whose enthusiasm and knowledge was beyond exceptional. Would not hesitate to recommend Vertex Auto.

Jo
Review №56

I ordered a part for my uncles Porsche 911, received it quickly and the pricing was great. Charles helped me out, and the service was fantastic. Looking forward to doing business again!

Jo
Review №57

Very professional and personal making sure that you are very satisfied With the work being done.

In
Review №58

I was interested in a classic Porsche for sale in Miami, Florida and I live over 1000 miles away. A pre-purchase inspection (PPI), which is highly recommended, was mandatory as I didn’t have the time to travel to check it out. After some research I selected Vertex Auto to do the PPI. Wayne at Vertex Auto performed the PPI, and it was very thorough. Wayne sent me about 85 high quality pictures along with a very detailed written description of the car. Wayne was very professional, pleasant and prompt in all communication. The PPI indicated the car was in good condition. This was an accurate report as when I took the car to my local Porsche dealer for a state inspection their very thorough inspection stated no serious problems with the car. If you are interested in a used Porsche in the Miami area I strongly recommend you consider Vertex Auto to do the PPI.

Ch
Review №59

Quick chat and quote on parts, great customer service from Leo...good job!

Ma
Review №60

On my way to a few commitments, my AC stopped working. thankfully i was near vertex. Wayne looked at the car and fixed the issue in minutes, and I was able to make my commitments on time. Wayne, you rock man!

St
Review №61

I have bought alot of parts for my 924S and havent been disappointed yet. helpful people good prices.

He
Review №62

I order some parts from vertex and I have to say thank you. Customer service was the best I have ever dealt with on the phone.Very knowledgeable. Definitely will get my business again

Ma
Review №63

Just spent the last few days in Miami with Joel, Sid and Mike, with the help of Charles—purchasing a gorgeous 1985 911 Carrera (and road tripping it back to NYC). From the listing to the phone calls, the texting on details to the meet up in person, commuting to seeing the car itself, it was a flawless experience of under promise and over delivery. Decades in service of the Porsche community showed through over and over, and that deep knowledge and integrity meant the most transparent and informative car buying experience Ive had. And because they have their roots in custom parts and builds, they brought the car to near perfect—they knew where to look and what excellence feels like with this specific car. The guys at Vertex clearly care about building relationships that last and know the value of multiple purchases over time vs. a quick one-off sale. I cant imagine Ill be buying another Porsche any time soon, but when that day comes, they will be my very first call.

P
Review №64

I got a 81 911sc allmost a year ago from them. Im glad I got it through Vertex. Love the car but Im pretty sure if I had gotten it from a private buyer I would be miserable right now. They alwasy take care of me and do it fair. They are highly knowledgable, I noticed in the repair side they hold US patnetds on parts (not an easy thing to do). In general its just a good enviroment. Joel has been great. Gilbert is a master. Mike is great too. If you have a old Porsche and need something call them up!

Jo
Review №65

Ive been searching for an Amazon Green 964 for awhile and 2 happened to come up at the same time in Miami. I had them brought to Vertex for PPIs. Living in the NorthEast and trying to buy a car long distance is stressful enough, but working with Wayne was so easy. He was very accommodating and was able to get both cars in within a day. The PPIs were comprehensive and he took his time to do them correctly. Not only did he spent time sending pictures and a write-up, but he also conversed over the phone and text, allowing me to ask many in-depth picky questions. I could then confidently negotiate with the sellers.Wayne is highly recommended without reservation. THANKS!!

Ha
Review №66

Took my Maserati in for a service after I was assured that they are a certified service provider. After I dropped the car and left, I get a call that they can do the service but they dont have the computer to turn the light for service off. Some story about not having the computer to do it which is $13K and so on.. I go pick up, its $500 for an oil change, the bill does not itemize the work performed, even the car model is not correct on the invoice., and oh yeah they wanted me to take the car back so they can take to another place and have the light turned off for another $150.. Well, I did not save over the actual dealer in service, and I was not about to be taken again. Took the car to a neighborhood garage, and this unassuming guy with a very typical computer connected and reset the light for me for $50. Take me once, shame on you, take me twice, shame on me.

VA
Review №67

I had the best experience at Vertex. Their customer service department was very knowledgeable and helpful. Plus I received my package the next day! Wow! They have a customer for life!

Er
Review №68

Vertex did a PPI for my 996 cab that I purchased and had shipped. I’ve done several PPIs for Porsches I’ve bought (or looked at buying) and theirs was by far the most detailed. Wayne took lots of photos, had a very comprehensive write up done, reviewed potential repair costs, and talked me through the write up.Additionally I’ve bought Schnell headers, EPS clutch kit, EPS roller bearing from them and their customer service department is great as is their shipping times.All in all, great Porsche Specialists who I would highly recommend.

Mo
Review №69

I shipped my 1999 911 from Pensacola to Miami to proactively fix the potential IMS problem. Vertex was absolutely great in keeping me informed and explaining what was needed. Replaced IMS bearing with their cylindrical bearing, clutch, water pump, etc and wiring issues. Got the car back in two weeks even with it holiday season. Wayne was best service guy I have ever worked with. Seemed like he was always there to answer my calls. Great experience! Wish they were up in my area.

Sa
Review №70

Ordered some brake pads for my boxster. They arrived a day sooner than expected! Amazing customer service...walked me through whole process. New customer for life!!

An
Review №71

Knowledgeable staff, well priced yet upscale feel. Always have or get any Porsche part & Ive never had to pay retail.

Fe
Review №72

Great service and conversation with SID, keep going!He is confident of the product and we hope the IMS product we purchase will met all the expectations for the 996 engine we are repairingferran

He
Review №73

I buy parts for my 1978 Porsche 928 from Puerto Rico and the service has been excellent

Da
Review №74

Quality parts for my Porsche at reasonable prices and fast delivery!

Co
Review №75

Brought my car to get a quote on an issue I had they told me it was the air oil separator that needed repair. They told me they would need to to keep car for 10 days, take the engine out, and that it would cost me $2500. I brought the car to a porshe specialist for a second review and he told me it was only the valve cover that needed to be replaced. The guy charged me a 1/3rd of what the thieves from vertex wanted to charge me. Be very very careful

An
Review №76

Great Customer Service

Gi
Review №77

Great job thank you Wayne and Gilbert and Vertex team for doing a great job on my car. Regards Gilbert

Pe
Review №78

Great service, great knowledgeable staff. Ask for Cidney or Michael to get the best parts for European cars.

Ha
Review №79

We have always received fast service and the emplyees are very knowlegable. Thanks Guys!

Al
Review №80

Gilbert and George are the go to people for Porsche service. Prices are reasonable, staff is friendly and quality of repair is excellent.

Pe
Review №81

5th Porsche I bought at Vertex in 15 months, always very honest descriptions, sharp prices, friendly and easy communication! See you soon Mike and team!

Da
Review №82

I have two Porsche 997s that I take here for service and couldnt be happier. Ask for Wayne, the guy is very knowledgeable on Porsches and always gives me great service.

He
Review №83

Very Disappointed! Be Careful with Wayne and his pricing.He ll get you big time. Always ask for a written estimate before he works on your car.

Mi
Review №84

Great prices on Porsche parts! Quick shipping.

Ja
Review №85

Very knowledgeable and got the part for my Porsche very fast

Jo
Review №86

I have yet to have a positive experience with this place. I tried to order parts on the phone and got someone who was completely clueless. I decided to physically go to their location and once again terrible customer service. Another place to cross off my list.

Ma
Review №87

Very helpful. Excellent customer service.

Kr
Review №88

The clutch kit I ordered for my 86 Porsche 944 was shipped extremely fast, and I had excellent service. 👍

Jo
Review №89

Staff was friendly and very knowledgeable, overall great experience.

Re
Review №90

I would like to share my recent experience with Vertex Auto of Miami, Florida. The name of my business is Reid Vann Import Service and I have been in business servicing European automobiles for over forty years with the emphasis on Porsches.I purchased a rebuilt 996 Porsche transmission carrying a one year warranty from Vertex Auto 7/27/2015. The transmission was installed and the customer picked up the car on 8/7/2015.March 25,2016 the customer brought the car in for regular maintenance and he stated that the transmission had started jumping out of 2nd gear.We contacted Vertex and they stated that they did not have a replacement ready at that time but would have one soon. We returned the car to the customer to use until they could get a replacement. After repeated calls to Vertex, we were told in May, 2016 to remove the transmission and they would send the replacement. It was 2 weeks before the transmission was picked up. Another two weeks passed and we hadnt received the replacement transmission so we called to find out why we hadnt received the transmission and they claimed we hadnt returned the defective unit. When we pointed out that they had arranged the pick up of the transmission, they agreed to look for it. Another week passed before they claimed to have found the transmission. They stated that they would get the replacement transmission on the way. Two weeks later we hadnt received the transmission so we contacted them again and were told that they would not warrant the transmission because it had been raced and abused.My shop manager relayed this information to me, I called and asked to speak to George, the man my shop manager had spoken with. He was never available to talk to. After 4 or 5 attempts, the lady answering suggested that I should talk to the man in charge of the transmission shop. When I spoke with the shop manager he insisted that I not interrupt him while he ranted about how my customer had abused the transmission by racing the car. When he finished, I began explaining to him that the customer was an older man who did not abuse or race the car and that the only reason the original transmission was replaced was that the pinion bearing was noisy. At this time he became abusive and accused me of trying to commit a fraud, threatened me with legal action and slammed the phone down.I had my shop manager call and request that the transmission be returned to us so that we could use it as a core to contact another company about a rebuilt transmission. They assured us that it would be returned immediately. When it hadn’t been returned after a week, I ordered a replacement transmission in order to get my customers car back on the road.We repeatedly tried to call Vertex to determine when we might get the core. Vertex would not answer the phone. After 2 weeks of this, we decided that they were reading our phone number and ignoring our calls. My shop manager then called on his personal phone and the phone was immediately answered. He asked about our core and was told that the transmission would be sent within the next week because it needed to be reassembled and as they were busy with other customers, they hadnt had the time to put it back together. About 2 weeks later we did receive the core transmission.My company has been a good customer of Vertex so I find it particularly vexing that they would refuse to honor their warranty and their rudeness and threats when I attempted to discuss the matter with them.

Jo
Review №91

VERTEX IS A RIPOFF!!!!!! Vertex ordered a rebuildable Porsche Cayman S 3.4 core motor from me. These are extremely rare to find. I had one that I pulled out of a car that I drove into my shop. It had a blown head or head gasket. Otherwise it ran fine. I told them I would take $1500.00 for it. They said OK. I put it on a pallet and loaded it on a truckline with my forklift when I met the truck driver at my shop. They said they would pay me when they received the motor. A couple of days after they received the motor I called them. They said, Oh yeah, we will mail you a check today. the next morning they called me and said the motor was Junk. I told them there was no way, that I drove it into my shop and it was a good motor except for coolant in the oil. I have been doing mechanic work over 40 years and if the motor would have been junk I would have sent it to the scrap yard, not put it into inventory They Text me picture of their customers motor that had been blown up and tried to tell me it was mine. They never sent me a dime. THEY ARE LIERS AND THIEFS!!!!! THEY DONT PAY THEIR BILLS......DONT DO BUSINESS WITH THESE CROOKS........i AM IN THE PORSCHE CLUB OF AMERICA AND TELLING EVERYONE DONT GET RIPPED OF BY THESE CLOWNS LIKE I DID..... They are a LIAR AND THIEVES>>>>>>>>>>>>

fr
Review №92

Best mecanic

Ma
Review №93

This team is always helpful, responsive and fair.

Ke
Review №94

I feel bad having to do this, but these guys really dropped the ball. I ordered 4 fuel injectors online on Thursday, July 23, 2015. My order was accepted and I got an email confirmation that said pending, then nothing. On Monday we called and were told the order was being processed at that moment ( obviously a lie ). Tuesday July 28 another long distance call and I am finally told they dont have and cant get my injectors. Why does their site take orders for out of stock products and why dont they inform their customers ? Thanks Pelican for saving the day, I should have gone to you first.

Ka
Review №95

Customer since 2001. Easy to deal with, responsive and dependable delivery info.

Ca
Review №96

Great customer service! Would order parts from them again!

Ki
Review №97

I called several places for a part for my car. I became discouraged when one treated me as if I was talking gibberish and another quoted me double what my mechanic had told me. Then I found Vertex Auto. Charles knew exactly what part I needed, sold it to me for half of what my mechanic offered and had it at the shop in two days! Thank you Vertex! (incidentally - my mechanic is now buying from Vertex as well!)

Ke
Review №98

Good helpful knowledgeable staff

Ro
Review №99

I ordered from them 3 times each time the part was either wrong or broken! I ordered tie rods and they sent the wrong ones, they sent new ones that were still wrong! I ordered two axles and one came broken(terrible packaging for such a heavy object) they sent me another one and guess what they came broken! Never again am I ordering from them.

Sh
Review №100

Friendly and fast service !

Information
21 Photos
100 Comments
4.5 Rating
  • Address:3030 SW 38th Ave, Miami, FL 33146, United States
  • Site:http://vertexauto.com/
  • Phone:+1 305-442-2727
Categories
  • Auto repair shop
  • Auto parts store
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–12PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
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