Very rapid reaction of the seller and courteous attitude throughout all communications. To be recommended!
My 340 Sundancer developed a couple issues with the generator and also the AC unit this past Sunday afternoon. On Monday morning I called YachtAid and spoke with Angela and explained my issues and asked if they could help me out this week so I could be ready for Labor Day weekend. She sent me authorization forms and once I signed and submitted them she emailed me and let me know someone would be at my boat to work on it the next day at 2pm. Rafael was right on time and first worked on my AC unit. There was a bad temperature sensor so he called it in and another employee brought the part right to the boat. He also checked the water pump and sea strainer and cleaned it for me. He also looked at the generator. Luckily it had a minor issue and he fixed it as well! Both the AC and Generator are working great. I highly recommend Yachtaid. Their personnel are very professional and courteous and their pricing is very fair. I cant say how pleased I am with their prompt service ensuring Im going to have a fun Labor Day weekend on my boat! Thanks Angela and Rafael!!
Great service and quick response. Angela checked on delivery times for a few out of stock items and got back to me right away. They were a pleasure to work with.
Selected this company based on the good reviews. Figured help the company and others by posting one. The communication was superb. The job was a 100hr generator service and I was 100% satisfied. Thank you so much for being professional.
Great service! Excellent quality!
I have purchased several dometic A/C marine units from Rafael and his willingness to go above and beyond to get info I needed wether it be a wiring diagram or anything else means that any future needs for marine units I will be giving them a call, besides the customer service they have the best prices I could find and fast shipping .The last unit did something really weird after I installed it and Rafael helped me to figure out what had happened, through several emails anyone else would have just left me hanging !I’ll buy from again and again and recommend my friends to them as well !Highly recommend!!!Billy McGrewCarolina Beach NC
I have done online business with Yachtaid Marine and they were able to assist me with getting the right part that I needed.
I ordered a Marine air conditioning unit from YachtAid which unfortunately was damaged in transit to New Zealand. After a lengthy process with the insurance company I ordered a replacement unit from Yachtaid, which thankfully was delivered in good condition by DHL (not the original shipping company) Throughout the process Andrea from Yachtaid could not have been more helpful or supportive in making sure that I obtained a replacement unit ASAP. Great customer service and highly recommended!
These people are an absolute blessing. I needed an old, leaky a/c unit replaced with a new one, and they did the job efficiently and with great pride. The owner and his employees care about their business and workmanship. I feel lucky to have found them, and relieved that when something breaks on my boat, I now have a reputable and knowledgeable group of people that can fix it. Thanks for the great work Rafael. Youve got a customer for life. I would highly recommend YachtAid Marine.
After an exhaustive on-line search for what I was looking for (a particular AC display unit for my boat), I finally found something very similar on YachtAid Marine. It wasnt an EXACT match, so I decided to use their chat function and ask some questions (actually....many questions). There was NO delay and the person who helped me went to great lengths to answer all of my questions and steer me to the exact matching part that I needed. Not only that, but they sent me schematics and an email with a link to the owners manual as well. I highly recommend this company for their attention to detail and desire to please the customer. Mike H (9/20/2019)
Purchasing online can sometimes be intimidating but we had an excellent experience with YachtAid Marine. Their staff was very knowledgeable as we tried to troubleshoot and purchase parts for an Air Conditioner Repair. When all else failed, and we were unable to repair it, they made returning parts very easy and allowed us to use our refund credit toward the purchase of a new Air Conditioner Unit. A big thank you to YachtAid and their pleasant customer facing team!
Not just Does YachtAid have prices comparable to those online but the over all service is impeccable. Everyone is extremely professional and proud of what they as it should be. Thanks again for always having The parts and components I’m always looking for! 🙏🏽
Great customer service and communication throughout the online order process
Very good customer support! excellent products! awesome shipping! I would recommend Yacht Aid Marine to anybody looking for spare parts and replacement parts for existing water makers, air conditioning, sub zero freezers and more! special thanks to Angela!
Very Competent in all boating systems and equipment. Reliable and trustworthy to the highest extent. The best service technicians I’ve ever experienced in my 40 years of boating. My highest recommendation.Mike K.
Incredible customer support and follow up. Great people to deal with; strongly recommend YachtAid Marine as a reputable supplier.
Very quick response to my inquiry. Knowledgeable staff and fast shipment of the AC unit had me back up and running within a few days. Thank you!
I can only RECOMMEND yachtaid marine!! they are doing a GREAT JOB! we had it order different things - some not that easy to find but the ladies did all that was needed to complete the order! we’re askin back for more specifics to not have a wrong part delivered in the end, etc... thanks very much! also the keeping me in the loop regarding transportation and the rest amazing!
I am a working Yacht Captain on small to medium size yachts. Recently we contracted Yacht Aid Marine in Miami to install air conditioning units in our 42 Bertram Sports Fisher. We had space limitations due to the tight engine room. The air conditioning unit installation were mounted and ducted perfectly by Rafael and his team. These guys are real professional and did a terrific job installing the air conditioning. I HIGHLY recommend Yacht Aid Marine for marine air conditioning installation on any boats or yachts and actually any marine installs. I was very impressed by the superb job and professionalism, these guys really know their stuff and Ill be using them again. Captain Bill Morgan/100 ton master
I would like to thank Rafael and Cesar with Yacht Aid for his service on my boat. They came on Memorial Day to troubleshoot the A/C unit, removed it from the boat and took it their shop where they fixed it and returned on the following Saturday morning to re-install it. I like to do business with people who work holidays and weekends and after hours. As a new yacht owner in Miami I am NOT impressed with the service of the marine industry as a whole BUT I am happy with Rafael and Yacht Aid. I hope Rafael and his company continue to provide the same service for all their customers as they have shown me. I am also a small business owner and I work from 7am to 11pm 7 days a week. I know how long and hard it is to build a business so I appreciate when other businesses work just as hard. Keep up the good work Rafael and Cesar! - James Doolin w/ TACK-SEA-VASION @ Sea Isle Marina, Miami
I went to get a quote for a Bow-Thruster for my 63 Bertram; the customer service was great, the price was a blast, and besides that the service installation was really satisfactory since they schedule a service visit within 2 days and the Bow Thruster is working really good! Highly Recommended 10/10! Cheers!
I received a diagnostic that my 3 AirHandlers were perforated due a bad winterization job only 10 days before leaving for Europe via Canada. The nearest dealer had a 3-week lead time to receive replacement units. Knowing that I might have better luck find A/C components in Florida than in NY, I reached out to YachtAid Marine at 7:30am and by noon, Rafael had managed to find me units that could ship immediately, prepared the shipment and delivered it to the shipping company. Sometimes, you just need to find the department for miracles, and youll find it at YachtAid Marine.
Daniela always goes out of her way to be helpful and supportive, finding the right part at the best price. Enjoy doing business here!
I needed a Dometic DCU-18 compact AC and the best Dometic and their retailer in Ft. Lauderdale could do was perhaps get me one in 10-14 days. YachtAid, after a quick discussion on-line found me one (for cheaper!) and had it to me in less than 48 hours. Thanks YA!
Excellent customer service and follow up. Angela was a pleasure to deal with.
Great experience overall with Yachtaid Marine. I worked with Ernesto throughout the quote process for several weeks and he was very patient and quick to respond with revised estimates and advice.When it came time to ordering (I live in Toronto Canada), Ernesto was able to process the order and arrange for shipping quickly and the goods arrived in perfect condition.Overall a great organization to deal with over the internet!Cheers,Larry MitchellToronto ON Canada
Very good service. This company has met all my needs. Congratulations
Fantastic! I live on Cape Cod Bay and I havent found anyone up here that knew what i needed. YachtAid was extremely helpful in diagnosing my problem and offering a solution.
Great tech support with little information just over chat. Very responsive
Angelas Great!
Excellent service, on time and honest.
I had them troubleshoot my kohler generator during which it seized. They complety misdiagnosed and wanted to replace for $10k when all that (they) broke was starter.
Excellent service, totally reliable and safe. 100% recommended distributor. I was attended by a lady named Angela who is very kind. Completely satisfied with the purchases I have made several years ago!
Provide support in the technical consultation of electrical equipment ...
VERY SATISFIED WITH THE SERVICE, ATTENTION AND HELP OF THE YACHTAID MARINE STAFF, BECAUSE EACH I NEED A REFACTION, PRODUCT OR AS TODAY, A TECHNICAL CONSULTATION WITH THE CONTROL OF MY AIR CONDITIONING, WAS MUCH HELP THANKS TO YOUR ATTENTIONS I CAN MAKE MY TEAM WORK THING THAT WITHOUT YOUR HELP I WOULD NOT HAVE BEEN ABLE TO DO.THANK YOU, YACHTAID MARINE TEAM, ALWAYS KEEP THAT WAY WITH THAT ENTHUSIASM AND WANT TO SERVE, ATTEND AND HELP US ......A STRONG HUG AND SALU2 OF HIS FRIEND chava ruelas
Good service and have a friendly service
Excellent service