The service at Lexus of Kendall is awesome!! They are extremely attentive and accommodating. I was offered coffee and water by multiple people and they did everything they could to put a smile on my face and they definately succeeded... My service rep was Luis Riviera and he delivered everything that I asked for and more! Thank you so much. I am one very happy customer. 😋

I just moved to the area so I was a walk in customer to get my car serviced and Luis took great care of me. He is super nice and fast pace. I loved it. The waiting area is clean and has stations where you can get work done if you needed to. Definitely found my home Lexus location. Highly recommend and ask for Luis!

I have another Lexus dealer close to my place however I prefer to drive for another 20 min and take my car to Lexus of Kendall (Dixie Hwy) just because of the amazing service they provided me since day #1.In the service Dept, Luis R and Humberto T provide an outstanding service from A to Z.I value their professionalism, so thanks Lexus of Kendall for having such staff ! Now talking about the dealer as itself . It is a beautiful building and everything is extremely clean .A pleasant place to work while you wait for your service to get done !

Fast and efficient service. Harry Reyes was very nice and courteous and had my car out of shop in about one hour. Great experience!

The experience in general was good. But I was very disappointed by the final monthly amount calculated by the finance guy. They did not honored the condition offered in Internet even thought I had all the conditions related with down payment, good credit score, etc… not good at all

Great experience! They got me in the same day and accommodated my schedule. Issac was super helpful.

I called Lexus and no one answered initially. I left messages via the website and no one got back to me regarding my inquiry for a battery.I had to call and I was quoted one price on the phone of 139.50 for the battery. When I arrived, I was directed to parts to acquire a new battery. The rep told me to go to Lexus and they would put it in to spare me the expense of charging me for the core of 15.00.I thought that was reasonable but my service advisor quoted me 20.00 more than the previous price at parts and charged an additional 105.00 in labor for a battery.The service advisor to his credit did match the price.I waited two hours for the battery to be changed and the porter who handed me my car left it in the corner and I had to walk to get it. There were grease marks all over my car and windows.I have a real dilemma paying that much for just a battery only to leave grease marks all over my car.

Luis was very courteous and helpful. I understood the status my repair throughout the experience. While unfortunate that I was covered by warranty, the experience was awesome and convenient. Very happy with the availability of the loaner and quality of the vehicle. I am coming back going forward. You won a customer.

Exceptional service!! I was very impressed, pleased and content with my overall experience today at Lexus of Kendall. The level of quality and attention I was given by my service adviser, Luis was by far like no other. Thank you Lexus of Kendall for keeping it real and more importantly Luis for going far and beyond.

Harry Reyes is the best service provider at Lexus of Kendall. He represents a great team of technicians and employees that provide excellence in service. The main reason we bought two Lexus vehicles is due to the awesome level of service Harry and his team delivers. Thank you

Amazing service. Thorough customer service. Thank you 🙏🏻

Luis was an amazing advisor, I was given the time 10am and I was in immediately, no wait at all. My loaner was ready as promised when I made my service appointment. My car runs great and I’m extremely happy with the care I was given.

Excellent service at Lexus of Kendall. Thanks 👍❤️💯% Good

My experience at Lexus of Kendall was excellent. Juan Soto was a true professional and very organized with the entire process of leasing my brand new car. Exceeded my expectations with the timing and the staff/salesman were extremely welcoming. When my lease is up I will not hesitate to return and continue to be a loyal customer. Awesome job!

I recently went to Lexus of Kendall to lease a new vehicle. Sales agent Norman made the experience a pleasant one. He was extremely patient, professional, and personable. I’m so thankful he was there to assist me. The rest of the staff was very helpful and kind as well, including the finance advisor Juan. I will definitely come back and recommend this dealership in the future.

I always have an amazing experience with Lexus of Kendall!I appreciate everything they do for me! Terry from Service is always respectful and willing to help you with all your car needs! 10/10. I think the “in home pick up” is a great service to have for those on the go people! Thanks again to everyone!

Luis Rivera assisted me with my first service. Amazing customer service!

Every experience with Lexus of Kendall is amazing. The service staff are exceptional and very professional. Luis was very professional and made sure to explain everything that was going on and went over the prices twice.

Im very satisfied with the Customer Service at Lexus of Kendall. Mr. Luis Rivera helped me resolve all of the concerns I had. Mr. Rivera was professional and efficient in taking care of all the issues of my Lexus RX350.

Great experience, purchased a pre-owned vehicle. My sales person and Finance Manager were wonderful. I am super happy with my vehicle!

Great service! And we were a walk in appointment no less! They analyzed and corrected the annoying warning sound in minutes and washed our car too! Thank you to receptionist, car attendant, service manager and master mechanic! Highly recommended!

Outstanding service. My service advisor, Efrain, is the best. They took care of an issue I had with one of my tires and took the time to complete a service as well, quickly and at the last minute. Lexus of Kendall is the best.

It took 4 hrs to get a new lease vehicle. It seems that Lexus of Kendall was understaffed, but the end result was excellent. Happy wife happy life. The tires were over inflated (64 psi) but when I arrived home they were set to 33 PSI. Glad we did not had a blow out.

I recently leased a Lexus at this dealership. It was the most pleasant experience I have ever had at an automobile dealership. From the moment I entered I was met by my salesperson Patty Warman. She instantly made me feel comfortable and assured me I would leave with the car of my choice at an excellent price. She met and surpassed each and everyone of my expectations. I found a beautiful RC350. She worked with me and the finance manager to make sure I was getting a good deal.She explained every single detail about the features of my car, how everything works, and how to adjust the settings to my satisfaction. Again, no other salesman or dealership has ever done that for me.I drove away in my brand new car overjoyed and truly satisfied.Thinking about buying or leasing a Lexus, visit Lexus of Kendal and ask for Patty Warman. She is GREAT!

Happy to say my experience at Lexus of Kendall was wonderful. Not only was it quick and easy to have my car taken care of but everyone there was extremely kind and helpful. Such a pleasure!

Kendall Lexus is definitely a five-star dealership! My wife and I recently purchased a new RX350 at Kendall Lexus in Anchorage. When we first went to the dealership, Paul Chang worked with us. We really appreciated Pauls knowledge about the vehicle. He was also no sales pressure, which was important to us. He answered all our questions and was great to be with doing the test drive! When we went back the second time to purchase, Paul had a day off but referred us to work with Chip Drawdy. Chip was also great with no pressure. Chip was great to negotiate with to a win-win. Paul later phoned a few days after our purchase to see if all was going OK...very nice of him! I would give both Paul and Chip five stars...exceptional! They make a great team!Another professional who was great to work with was F&I Manager Shawn Jarvis who helped closed the deal, handle all the administrative work, etc. in such a positive, friendly manner. Another five-star employee!

My experience was fantastic. I was in and out with a beautiful loaner in less than 15 minutes. Marilou was great!

Very dissatisfied with this dealership, they act as if they want to help you and is all an act. The technicians do not know what they are doing, and not to mention the people in the offices, they stated they gave me a “goodwill tire” and I ended up finding out they put a nail in my tire to justify the change, then they faked the report by stating I was the one that took the car with a nail when that tire had never had an issue and the reason I took the car in had nothing to do with that tire. Be very careful when taking your car in and I highly suggest to read the papers they make you sign since they like to change the report to their convenience.

Awesome experience! I had previously gone to the Lexus of west Kendall and had to leave because the sales person wasn’t treating me great and I then drove to Lexus of Kendall for a completely different experience. Usually car shopping is a hassle but with them everything went so smoothly. I even had to praise the salesman that took care of me. Everyone was fantastic from my salesman, the person helping me get an insurance to even the cashier. What a great team in Lexus of Kendall!

This was my first time having my car picked up for servicing - which was an extremely convenient option especially now that the majority of us are work from home at the moment. I would like to take a moment to praise Terry for his excellent customer service and kindness when picking up my car. Although the pick up couldnt have lasted more than 10 minutes Terry made me feel as though I had known him a lifetime. He was kind, considerate, and provided me with an explanation for each item that was scheduled to be serviced as well as making sure I knew the phone number to call with any questions. He was absolutely spectacular!!! I hope Lexus realizes the type of employee they have as he is a benefit to their company as well as an excellent example of what company culture should look like.

Luis Rivera was my service advisor today for my Lexus NX300. He was patient, helpful, and dedicated his time to make sure my car received the appropriate service to continue running like new. Thank you Luis!

My advisor took the time to look into an extended warranty that my vehicle and saved me money since the parts were covered like Lexus. My vehicle worked perfect after I picked it up from the shop. Very happy.

Great, special and wonderful Services. Santiago & Geovanny did an excellent job helping me getting my car. A Dealer to come back for sure. Thank you guys!

Everyone is nice and helpful just it took longer than expected to get the car. We were there for 5 hours to get a patch on one wheel but beside that it was a nice experience.

I’ve had 2 lexus this is my third for my 17 year old and had the best experience from our sales rep Santiago to our finance Douglas .. No arguing no negotiations I told them what I wanted and I got it …Lexus of pembroke was a nightmare never will go back their…

Everyone is super nice and service was very quick. Was in and out in no time. Love this place

Unsurpassed service and attention to detail. My service adviser Harry Reyes was absolutely incredible, very involved and willing to find the most optimal and suitable solution while maintaining that Lexus, the customer is the most important, feel. Overall another incredible experience. Will definitely be back and spread the word.

My Lexus service appointment was prompt, efficient and smooth from drop off to pick up. There was also well documented print out of all the service details. Will use them again.

My salesman needs to Learn THE ENGLISH language so he can communicate better with the customer.

The experience was great as usual but it’s the first time in over 10 years that I take my car to get serviced and it’s returned without being washed 😔

Very cool dealership. Jose A Garcia make me very good deal and i really appreciate it. They working in very professional way and always care about customers. Will definitely recommend it to all my friends

Marylu Acosta helped to make my experience with Lexis of Kendall go smoothly. She arranged for my car to be picked up, have the radio checked and best of all knew how to fix the telephone speaker in my car (update iPhone software). In addition MaryLu kept me informed of my car’s progress.😊

The best service department hands down. Luis Rivera in particular is very accommodating, friendly and courteous. Whenever I have to make an appointment I request him to be my service advisor. One time he had the car picked up from my home and the loaner dropped off because I had my two babies at home and couldn’t have them waiting around in lobby. I think it’s awesome that Lexus provides that kind of convenience for their customer and having staff like Luis Rivera makes it that much better! Thank you Luis!

Had a great experience with Lexus of Kendall. My salesman Claudio and the financial team at Lexus we’re willing to work with me and obtain a great interest rate for a certified Lexus IS. Highly recommend them!!

Leo Guzman serviced us and he was a total gentleman! He answered every single question we had with a smile and walked us through the process while being flexible with scheduling. I’d always had bad experiences buying cars until I met Leo!

Update after a long a tedious process of many calls and e-mails since November we have finally received the beautiful complimentary suite-cases. Again Cairo to the rescue and making it happen.Thank you!Completed purchase at Lexus of kendall service was ok from sales rep I just feel needed to be more knowledgeable with the product itself as well know there inventory seemed a bit disorganized. Upon completion of purchase a lot of the startup options for the vehicle were not fully explained as they did not have a full comprehension of the product. I just advised will figure it out in which we have. Cairo, manager in back office on the other hand was phenomenal straight to the point and knowledgeable of the product provided great assistance and explanation along with no pressure sales tactics. And yet to receive our suitcases that are supposed to come with the 2021 Lexus Rx F Sport 350. We’ve made numerous calls and no one has resolved or given a clear explanation if we are to receive it or not. 4 months later all we get. It’s on its way.

Ronil Dufrene has gone above and beyond for me in both of my Lexus purchases. I now have two certified preowned vehicles and will call him again when it’s time for a third! Easy to work with, responsive and incredibly helpful and accommodating…. The vehicles are clean, high quality and I have never had a problem with my RX 350 I t he three years I have owned it. When it was time for my his and to buy a new car Ron was the first person I called 👍🏼👍🏼

Took my Lexus this morning for annual service. Isaac is my service advisor and is great as usual. Excellent customer service from everyone else i encountered.

Service advisor was excellent. Very attentive and friendly. I’m giving three stars because of the wait time. First maintenance and it took them fours to get it done. Then I was told that in order to get a loaner I have to give them three days notice. Never had this problem with Infinity.

Fast service. Nice staff. Luis was very helpful .

Kimberley in the Service Department is awesome! She’s super friendly, communicative and efficient. The service took slightly longer than quoted but I had a loaner & waited from home so I really have no complains about that. The coffee in the waiting area is pretty good too & the ice cold water is a nice touch.

I’ve been a customer of Lexus of Kendall for many many years. Their service exceeds by far my expectations every time I go. Luis Rivera is is an excellent advisor with extreme attention to details and always willing to go above and beyond. I highly recommend this dealership!!

Awesome and fast service!!!!! Very nice and clean waiting area. Knowledgeable and outgoing service advisors. A little on the expensive side but you get what you pay for.

This Lexus has the best service, been going here for 3 years and always happy. The staff is super nice with me, quick, and always helpful. Every time I make an appt for service I always ask for a rental car to use so I can run errands during that time, and they always provide another nice Lexus for me to use. They’re truly the best

I used to get my vehicle serviced at the Pembroke Pines location, but since my move Lexus of Kendall is closer to me. I recently took my vehicle in for a basic 80K service. As usual, like many dealers, they provided me with an exhaustive list of what needs to be looked at, changed, removed, etc. What was very disappointing is that after several days of my car being in their hands, they returned my vehicle unclean. My advisor reports that due to a slight bumper issue, the techs chose not to clean the vehicle. I, the customer, should have been given a choice, instead of being presented as if my car was actually cleaned.

I purchased a vehicle from this dealership from out of state; Lexus of Kendall literally had the best deal in the country. After sending a message letting the dealership know I was interested, I was immediately assigned a sales representative who guided me through the entire process. This is only the 2nd time Ive purchased a car, but the Claudio (my assigned sales rep.) made the process very easy for me. I secured outside financing and the financing department worked with them to get everything taken care of. When I arrived to pick up the car (unannounced), Claudio was off, but came in to personally make sure that the car was ready, and spent about an hour with me showing me all of the features. I highly recommend this dealership, and Claudio, if you are in the market for a new or used Lexus, even if you do not live in Florida. Thank you Claudio and Lexus of Kendall for the wonderful car buying experience.

Issac Glosson is always very honest with me about my service needs and always provides all the options but then provides his expertise in what he believes should be done and when. Grateful to have Isaac as my service writer.

Have had my lexus for almost 3 years and I’ve never had an issue! Lexus of Kendall makes it so easy to get my maintenance service done with the convenient drop off and pick up service.Great management & highly recommend

The first service is FREE. You can schedule an appointment for the same day, they’re always available. Isaac was really excellent!Other thing..they can pick up your car within 20 miles and leave a loaner for free and they are also doing free surface area cleanings to every vehicle.

Was taken care of by Harry Reyes. Great fellow who helped me out. Very professional, and attentive to my concerns. My car was not drivable due to the catastrophic failure of a rubber hose in the high pressure connector between the oil pump and the oil cooler. The replacement part is all metal, meaning it never needed to be rubber. Bad on Lexus.Fortunately Harry took ownership of the situation and helped me out, with no additional stress necessary!

Isaac Glossen is the best service advisor I have ever had and I have been a customer of Lexus of Kendall for 17 years as is my husband!

Great experience! Frank was more than helpful. He was courteous and attentive. Would definitely go back and recommend. The only thing is that my car has a scratch they “couldn’t” get out.

We enjoyed our experience of buying a car at Lexus of Kendall. Our two main contacts were Eric Same, salesman and Juan Soto the finance manager. Both were friendly courteous and knowledgeable and did everything that they could to facilitate our buying experience and to make it a pleasant experience. My wife and I were both very pleased and I am extremely happy with the vehicle that we purchased. We are from out of state (Michigan) which made the transaction a little more unusual. Everything was handled with competence which demonstrated to me the caliber of the dealership. Thank you for making this such a pleasant experience.Darrell Gregory

I bought a new Lexus NX 300 Sport 2021 a month ago. A message came out on the computer saying that the pre-collision and stability control system was not working properly. I left the car for inspection on Thursday at 9:30 am (with appointment) at the Lexus of Kendall service department. On the same day I went back to pick up my vehicle at 5 pm, but they told me it was not ready. I had to leave it there overnight. I went back on Friday at 1:30 pm and they again told me they had a lot of cars before mine and thats why they were not able to at least inspect my car. I didnt understand why if I left the car 28 hours before just for an inspection, they didnt do nothing. I decided to get my car back and use the service of another dealer. I hope I dont need to use your service again. Lack of accountability and professionalism.

Very good! Love that place,Alex and the manager were very professional! Highly recommended!

I’m very pleased with the service, they collected my car, left me one for the time that my car was going to be away, and returned my car the next day. They informed me ahead of time and made sure I was ready to then send someone. The only thing that wasn’t great is that the car I got was not very clean and that my car was returned much dirtier than it was, with sticky stains in the touchpad, etc. Especially during COVID there should be more hygiene.

This was my best experience ever leasing a car. Many thanks to Maria, Tony, Eddy and Claudia for their excellent service!

Isaac Blossom was wonderful. Very helpful and knowledgeable. But management was another story. They made me wait two hours for a complimentary wash. But the car did not look clean. And definitely was not vacuumed.

Had a pleasure servicing my car today. Harry is always polite and helpful. If you are thinking about taking your lexus vehicle to be serviced at Lexus of Kendall ask for Harry. You won’t be disappointed 😊

Victor the service advisor is the best! I meet him twice and he always have been so helpful. He is always so patient and very understanding. The service over all at Lexus is phenomenal.

Service deterioration makes for a disappointing experience. The assigned service rep was unsatisfactory and unpleasant, the opposite of competent or hospitable—argumentative, graceless and unyielding. Professed not to understand descriptions like “the engine seems to be working too hard, straining, laboring.” I described the scrambled audio driving directions from GPS (“NORTH US-1 instead of SOUTH Dixie Hgwy) and was told I must buy an upgrade because “streets around here change names.”After freezing in gloomy lobby for 3.5 hours I chased down the Rep and was told the car was not ready yet because I had asked for “something extra.” If I also wanted a wash, that would be several hours longer. As background I arranged this appointment for semiannual inspection after my April appointment was bungled. The car was to be picked up from my apartment but nobody showed up. I phoned in mid-morning and was told there was a shortage of drivers. I continued to wait all day but no pickup occurred. Nobody followed up later, so I called during the week. I was told the confusion was a miscommunication and nobody apologized. A suggestion for your physical offices: in an upgrade please consider automatic doors. Using a walker I was barely able to open all the heavy doors wide enough to maneuver the rollator in and out of building or restroom. More challenging is staff nurturing: a warm greeting from the Rep to set the tone; an invitation (would you like coffee? Please let me know if you need anything…). The Rep should stop by with an occasional update, rather than making the customer chase the information. Ideally the demeanor would show enthusiasm, competence and cheer. Thank you.

Servicing my Lexus for the first time was a breeze! Thank you Ileana Gonzalez, a great service advisor, who made everything go seamless! I truly appreciated the Uber ride home after dropping it off and the Uber ride to pick me up! I am so happy I purchased a Lexus!

Obnoxious sales people that wouldnt give me my car back. They seem more interested in seeing what a trade in would be than my purchase of a car. I literally had to force one of the men out of the car. He was annoyed and very slowly got out.

Lexus if Kendall was very prompt and efficient in resolving the issue with the car, including picking it up and servicing it.

Amazing customer service. Mario Alves was extremely helpful and walked me through every step of the process to get the best results. I am very happy with my Lexus NX and would recommend this dealer for sure. Thank you so much !

Always great service, and Victor made this service even greater. Knowledgeable, efficient, and friendly. From my experience, Victor seems to be a great asset to your team. I will be asking for him when it’s time to schedule my second car’s service. Thanks Victor

Easy to deal with and overall a very positive experience,, only issue I had was the loaner car they brought me definitely could have been cleaned better.

Harry Reyes, my advisor is amazing. After every service I always leave with a smile on my face because he always goes above and beyond to make my experience there wonderful. Harry is an absolute asset to the Lexus family. Thank you Harry.

The best experience I’ve ever had while waiting for my car to be ready. Ileana gave us the option to drink some coffee or hot chocolate. Later told us that they would call an Uber to take us to Dadeland Mall so we wouldn’t have to wait for two hours there. Ileana was the sweetest person and grateful to her for this amazing experience.

Very excited that my mom was finally going to get her dream car!!! However VERY disappointed by the dishonest behavior of the finance consultant Eduardo Tejeiro. Sales consultant was great and was very clear with my mom when he told her to apply for a credit card in order to cover $500 down because she did not have that much to finish the downpayment. My mom agreed and was approved for more than what was needed. She repeatedly reminded Eduardo that if she was NOT approved for the credit card for $500 (max!) then she would NOT be making the deal. Luckily she was approved for more than that ($1500 more). My mom was so excited, however, they agreed on a number and when it was time to sign Eduardo told my mom she could pay the $500 off monthly (only $500 should have been charged to that new card). But when we got the card in the mail and call to activate it they said the card was MAXED OUT. Turns out they used the ENTIRE APPROVED AMOUNT as a down payment without explaining that to my mother. They pushed her to sign documents KNOWING she did NOT agree to paying $3000 as a downpayment. NEVER was $3000 mentioned AT ALL. My mother EXPLICITLY said if they needed more money then she WOULD NOT make the deal. Hmmm I wonder why they were dishonest about maxing out her card huh? I was disappointed by the dishonest behavior of this finance consultant. Lexus, I hope HIS behavior is not a reflection of YOUR values and I hope you take action against your DISHONEST employee immediately.

Excellent customer service and amazing attention to detail! Edwin was my salesman and he made this process so easy and seamless. Juan Soto in financing also did an amazing job! Thank you gentleman and thank you Lexus of Kendall!

Always a pleasure to go to this dealership and take our car to be serviced and be met by a man named Benito what a class act!

I recently purchased a car from Lexus of Kendall. Patty Warman, our sales representative, made the experience smooth and easy. The particular car we wanted was not readily available but she kept in contact with us and surprised us when it came into Miami ahead of schedule. This is our third Lexus purchased with Patty. She is a delight to work with.

I wanted to thank Ileana Gonzalez for her amazing attention while I waited for my car to serviced. I can’t complain about my experience Lexus as they always go above and beyond and I greatly appreciate how nice and how knowledgeable everyone is. Ileana thank you for your help and going the extra mile, I really appreciate it.

Excellent service. Issac Glossan is the best courteous, knowledgeable and efficient. He is very attuned to customer service.

Terrible buying experience, we agreed on a number and then the contract had a totally different one, there were more fees which added around 5k to the total. They tried to push me to sign anyways but I said no because of the differences. I was disappointed by the dishonest behavior of the sales team. I won’t buy a candy from them. Go to a different dealer where they won’t try to rip you off.

Victor has great customer service!! I had an emergency and he assisted with great service. Thank you 😊

It was great. I received the most kind attention at the lexus of kendall.

Ileana Gonzales was amazing she is fantastic thank you so much

Great service/ customer serviceI left my laptop on the loan they gave me and they had it waiting for me in an office, so grateful for the honesty, thanks lexus of kendall!!!

Quick and friendly experienceI was in and out quickly had a nice loaner and enjoyed the experience

Writing this review for my mother, Marta Calzado, who doesn’t have a google account. This was her first Lexus and she leased a ‘21 NX300 over the weekend at Lexus of Kendall. Our salesman was Oscar Gaitan who was excellent - made the process very easy and smooth. He was great to deal with. This dealer also has a large inventory of vehicles which made it easier to choose a vehicle with the desired features.

I was given the 5 Star treatment at Lexus of Kendall when I took my car in for its 5,000 mile service. Everyone was very kind, courteous and professional and took very good care of me. Ileana González made sure to have everything ready for me from the paperwork to the 2021SUV Loaner I got to drive while my car was being serviced. I highly recommend Lexus of Kendall for their excellent customer service from everyone there. Thank you for a great experience!!! 😊

Very professional service and fast. The service department has a great stuff. Victor Hugo Ramirez is the best service advisor anyone can ask for. Felipe Anthony Cruz was the technician that work on my car and after trying to duplicate my complaint and not been able to find any codes, he check for other possible problems until able to find a loose connection with the battery cable. That’s what I call going the extra mile. Great service department. I recommend then.

My boyfriend and I visited this location yesterday to Lease the new IS300. From the moment we walked in we were attended to with urgency and politeness. The sales consultant, Edwin Obando was amazing. He was kind, professional and assisted me in finding the best car to cater my needs. After a great experience with the sales team, we met the finance manager, Juan Soto. Juan was professional, attentive and made sure the leasing process was quick and simple. Overall, the customer service and experience was one I could speak highly about. This being my first time leasing a vehicle, they surpassed all expectations. The Lexus of Kendall team has secured a customer for life. Thank you again, Edwin and Juan for your time and awesome service!

I hate to write this review because the actual sales process was amazing - Maria Velasquez & Giovanny Tapia in finance were awesome, but the delivery & after sale is where they completely dropped the ball.Full disclosure: Im in the car business myself, was an Elite of Lexus member for both sales & finance while working for Penske Lexus in San Diego, a former sales trainer for Joe Verde & currently work at a 2-time North American Cadillac Dealer of the Year in Chicagoland. Had the vehicle shipped, but put a little too much trust in the certification & didnt have it inspected beforehand... so the money I had to spend on a clay buffing & airbrushing to get all the scratches & paint chips out are on me...But delivering a car where the tire pressure monitors are lit up like xmas & the interior so disgusting - every panel actually sticky - that it looked like someone held a daycare snack time in it should be an absolute embarrassment to any respectable dealership and/or salesperson.To add insult to injury the only contact Ive received since I got the vehicle wasnt to explain the certified features & benefits o follow up on the sale.. .just a generic email fishing for a good review. Seriously?

Everyone who assisted in the purchase of my vehicle was great! I highly recommend this dealership.

I made an appointment in advance for a recall service. I was provided a loaner car. Later that day I was called at home & told the part was not in stock at dealer necessitating an override stay in service with my car. Poor planning. Thus dealer used to rock with service but gas really gone down hill. The only staff that impressed me were the cashiers...smiling, professional, and timely. The loaner car reeked of cigarette smoke. When I picked up my car next day, it was run through car wash but inside was not wiped down clean. No bottled water offered either. These are all details that I used to remember.

Thank you IleanaThe Lexus Team came through with great service today. Thank you also Parts department.Appreciate the sincere help and support in maintaining my LexusThank you 🙏

No sales people will return calls. Tried to arrange purchase of a car for 4 days without any return contacts from 3 different sales people. Finally called manager and arranged to drive over 3 hours one way to buy the car. Managers gave his word that the car was being held for me and would not be sold. Manager said due to issues I had experienced with this dealership he would not require a non-refundable deposit. Received a phone call from the manager at 6:35 pm the night before my appointment that he had sold the car to someone else. I was paying the advertised internet price, but the manager sold it for more. Manager did not even give me the opportunity to wire funds to the dealership. I’ve sold my car and now have no car to transition too. This dealership does not deserve a 1 rating, but it is the lowest available. Lexus corporate said that this dealership manager violated all Lexus quality standards of customer service.