The staff at Pedal Power Essex (especially Todd) has always been extremely efficient and helpful over the years. We have been customers ever since they took over the location. They do a terrific job!

I had a great experience with Pedal Power Berlin. The crew is very friendly and professional and this bike shop has a comfortable small business feel. I got know some of the guys after a couple visits while purchasing my new Stumpjumper.They did a great job fitting me for the bike, I will stay with Pedal Power for all my biking needs.

The folks at Pedal Power in Willimantic are AMAZING! They were so knowledgeable and friendly. I ended up getting 2 bikes and a rack from them. They were very communicative throughout our transactions and patient about me picking up my last item. Just such and absolute pleasure to work with. Highly recommend and so glad theyre local so I know Ill be getting a great service experience going forward.

All around great experience. Definitely go out of their way to make the customer happy. Great staff in sales and service. No reason to go anywhere else.

The staff at Pedal Power in Middletown went out of their way to find me just the right bike. This wasnt an easy task with shortages in the industry. I cant say enough about their helpfulness and kindness. They also have tips for all the best bike trails off the beaten path. Im now very happy with my bike. I highly recommend Pedal Power/Middletown.

Amazing customer service experience. Model organization for professionalism. Very helpful staff. Took my bike for repair. Quick diagnosis and quick and accurate repair quote. Def buying my next bike from these guys.

Awesome service from Tim the Di2 GURU. I got a stick in the rear cassette and put the Di2 system in crash mode. I got the system out of crash mode but the shifting wasnt great. Brought it in to PP and Tim thru it on the stand and got it perfectly dialed while I waited. I know how busy they are and for Tim to take the time to help me was greatly appreciated-

Came here to get ideas for a new bike for myself, and Tim, (one of the salesmen) couldn’t have been more helpful and nice. He was very informative and gave me a better idea of what type of bike would fit me best. Plus he let me “test drive” a bike which was awesome. I always enjoy coming here and the people who own this store are very helpful. Will return soon!Edit:We came back to this place in March to get a bike for my birthday and the service still didnt disappoint. Everything went smoothly and the sales team was awesome. When I traded in my old bike for a new one the trade in value blew me away! It was $30 more than what I expected! Our sales guy knew what he was talking about and he found the right sized bike for me that would fit in our price range. Once we found the right bike they ordered it online and it arrived in a week. I honestly cant stop riding my bike, it is very comfortable and light! Thanks guys.

Staff is helpful and care about making good connections with employees. The store is put together, and they all work as an efficient team! They are honest people when doing services, and make things right.

I bought a road bike several years ago at Pedal Power in Essex, and yesterday I bought a mountain bike from Pedal Power in Middletown. What a fabulous experience. Thank you for always going the extra mile to obtain my requests. I appreciate your attention to detail whenever we speak. See you soon : )

Eric was so patient and really cared that my new bike was the right bike for me. I will be going to Pedal Power in Berlin for all my bike needs- NEVER online

The key to the success of any retail business is the competency and friendliness of its staff, and Pedal Power has both. They helped me through the process of being patient as I awaited delivery of my bike. I also liked the variety of brands.

It was so awsome they have so many parts for bikes. Great variety of tires. Employees are super helpful. Its huge inside its well worth it to stop and check it out

I can say that I had the best experience buying my Yeti SB-130 from Matt. His customer service skills were top notch from begging to end. I am extremely satisfied with my purchase and truly enjoying my new bike.I will highly recommend Pedal Power and specially Matt to all my friends and Family .

I have relied on a number of bike shops over the decades and I can say that, while I have been pleased with all but one of them, Pedal Power is by far the best shop of all. Alex, Liam and Josh at the Vernon store deserve your business. I had a problem with a bike I bought from them and they handled it brilliantly. I cannot say enough good things about Pedal Power. Thank you, Guys!

I love my new Electra Townie. Pedal Power of Willimantic took in my road bike as a trade-in when I ordered it. All bike shops are struggling to get stock during Covid so it took several months to get it but Bill, one of the owners, was relentless in finding the bike in my size. I compromised on color to get it this spring but the Rosewood color is gorgeous!Glad that Pedal Power is in our town. The newly remodeled store is clean and cheerful, and the staff are great.

I recently purchased a new bicycle right in the middle of the pandemic rush on bicycles and the Holiday gift season as well.Even with all of that, I have enjoyed a WONDERFUL experience, a staff that is always engaging, interested, and very knowledgeable about all things cycling!!I never felt rushed in any way and they spent all the time I needed to address my concerns and questions. And, they also went out of their way to find me accessories and other parts that are scarce at present.I have had the same perfect experience with Pedal Power during bicycle purchases and also previously gaining some racing advice over many years in the past.There are a few bicycle shops closer to me and more local...... BUT none have the high standards and professionalism of PEDAL POWER!!It is always worth my time and effort to travel to one of their shops.Purchasing a bicycle is a HUGE investment and always having a trustworthy knowledgeable team like PEDAL POWER makes the entire experience easy and carefree!!

Excellent service, will be back to get that light for her birthday. Highly recommend this place for bicycle repairs. Thanks again.

This is a bike shop where the knowledge, service and professionalism is above and beyond anywhere I have gone. Despite COVID, their stock for accessories is good! As an avid cyclist and triathlete, I can say the warm welcome I have seen received by anyone who walks in is beyond compare! Whether buying a training bike for a child, a beginner road bike for your older ones, a road bike for your teen doing her first time sprint triathlon or service for your existing bike, you will be very pleased! I won’t go anywhere else! No matter how busy, their focus on you remains constant when you are being helped!

Very impressed with the customer service. I was browsing on Main Street Middletown and went into the shop and encountered a very knowledgeable and respectful sales person. we discussed my level of interest and the kind of bike I was looking for and he pointed out several options but one which I really liked. Next week I put a down payment on it and I was able to trade in my old bike to help offset the cost. Within a few days they shipped the bike up to a store near me in Vernon where is able to pick this up and Christmas Eve. Great experience definitely recommend

Great service! From my first visit, everyone was very helpful and informative. They kept me up-to-date on the bike I was interested in. Delivery was great, too. So happy to have shopped locally with them.

Sadly due to Covid, inventory is low and backed up.... That being said, the staff is knowledgeable and worked hard to get us something. They were honest about what would accommodate our needs.

This was my first road bike purchase. I have to say it was a through and pleasant experience, from beginning to end. Loved the suggestions and positive feedback from everyone. I gave Gary a budget and be was spot on with the finished product. Of coarse I went above with things I needed ( wanted) including this lovely bike rack. Thanks again for your patience and support.

I was very impressed with the Pedal Power staff. Everyone was knowledgeable and friendly. I worked with Alyssa and she thoroughly went over the bike I purchased and answered all my questions. It was super busy due to the increased demand for bikes during the pandemic, but they handled it all courteously and efficiently. I would highly recommend Pedal Power for any cycling needs.

Im new to cycling and I did a lot of research, as well as traveling to different bike shops all over the state, including a few of Pedal Powers locations. Even though they werent able to price match another shops discounted price for the bike I wanted, I decided to go with them because they were so helpful and they offered a year of free service/tune ups which I think more than covers the difference in price I paid. They have quite a few locations so no matter where I end up cycling, I wont ever be too far away if I need some service done. The sale was zero pressure and they spent a ton of time just answering my questions before I ever committed to buying through them. Im very happy with my overall experience from the first time I walked into the door without a clue what my options were to the day I picked up my bike.They also offer some classes that are free to people who are part of their customer reward program which I intend to take advantage of. Some of the classes you have to pay for, but its generous of them to offer some free ones to loyal customers. I feel like by buying through them, I have a network of very capable people to help me out when I need them. Im sure there are other very helpful shops out there, but I dont see why I would feel the need to go to another place when I sort of feel like Im part of the Pedal Power community.As a newbie to the hobby, I felt completely at ease and would recommend this place to anyone!

Ive been going to Pedal Power for 20yrs and have never been let down. Customer service is excellent and the staff are very friendly and helpful.

Eric in Berlin did us good. He had the same bike. Knew his stuff. Patient and low key

Fantastic experience at Pedal Power!!! Todd S. was outstanding to deal with and I am thrilled to have my new 2021 Trek Roscoe 7. Pedal Power and Todd came through for me with exceptional service. So happy I chose Pedal Power over other options. LOVE the bike !!! Thank you Pedal Power Team!!!

Alissa is amazing! So pleasant and SO helpful!

Very helpful. Provides lots of information and suggestions. Clear explanations of their products. Wide variety of bikes and apparel. They even sell bike trainers as well. 10 out of 10 would recommend. Hope to get my bike serviced here soon.

Alex was very knowledgable and extremely help with the purchase. I am excited about using my new e-bike.

Just bought my first road bike from Middletown Pedal Power, fantastic experience all around! Im still fairly new to riding and jumping into the world of road bikes was rather overwhelming. Over the course of bike shopping for a couple months I went to several bike shops but kept coming back to Pedal Power. Everyone was genuinely friendly, helpful, and experienced. And most importantly I was able to ask LOTS of questions without ever feeling incompetent, rushed, or pressured in any way.From the start Alyssa was all around helpful, informed, and resourceful. Kendra was instrumental in getting me up to speed on different features to consider. Bill was super helpful in setting up different sizes of the same bike for me to compare side by side. And Gary spent hours with me throughout the entire process - he is supremely knowledgeable, skilled at explaining it all, and enormously patient (seriously, thank you Gary!)Thanks to the Pedal Power team, I am entirely confident that I have just the right bike for what I need. Looking forward to many miles on my new Trek Domane!

This is the 4th bike that I have purchased from Pedal Power. I have had excellent customer service and support in the three stores I have purchased from Middletown, Vernon and Berlin. Whether I was shopping for a new bike, seeking repairs or upgrades to my bike or just browsing for a future purchase staff has been great answering my questions and pointing me in the right direction. I highly recommend any of their shops for service or purchasing a new bike

Excellent tri-bike fitting, learned a ton from Gary - thank you. Bike is going to ride well and I’m going to feel comfortable on it!Team was enagaging and helpful; from the initial call, to booking, to welcoming, even at the check out.Thank you Pedal Power, I will be back and will send friends and family.

Pedal power is an awesome local shop! I needed a crank bolt today and they had a replacement for me right away and were super helpful. If you need a good bike shop look no further. Highly recommend and will continue to go back.

Always fun and friendly. Very informative and helpful, Id definitely recommend buying from these folks. They stand by their product and do good work. 👍

Everyone was friendly and so helpful...real winners

Awesome staff and good prices!

This was one of the most satisfying buying experiences Ive had, even though were all in the middle of virus craziness. I couldnt believe the assistance and knowledge of Alyssa over the phone in helping me choose the correct model. And when I went to pick it up (face shield and all!) the associate noticed my receipt didnt have the serial number on it, and went in to make another receipt! I highly recommend you purchase from them - you wont regret it!

Excellent costumer service! I had the pleasure of dealing with Eric. Very polite, knowledgeable and friendly. Always provided me with his advise.

Super friendly and helpful. No pressure, you can tell they just love to ride and bring that enjoyment to others.

The best staff, knowledge, selection and customer service. I have purchased multiple bikes from them and each time it feels like I’m dealing with a friend. Every bike I bought has lasted years, and if the bike had a mechanical issue they took care of it right away. I wouldn’t go anywhere else. Alissa took care of my purchase last time, I decided to go with a gravel bike and her knowledge of the bike was incredible.

Routinely I receive great customer service, if rating was based on that solely I would certainly give 5 stars. However I am not too pleased with the repair/service provided.I just paid for their classic full tune-up and asked them to keep an eye for whatever could need more fixing. Received bike with no other issues besides wheels being pretty worn. The drivetrain and the frame around it was still pretty filthy, so I took it upon myself to degrease it and clean the frame more. I took the bike out for a ride and brakes had a loud screeching sound so I took the wheels off. The rims and brake pads were still dirty. I also took the time to check the brake pads and they had a shine so I buffed them up with a little sand paper. Screeching disappeared.I was pretty suspicious about the wear of my chain when taking a look for myself. Bought a park tool chain checker, and sure enough this 5 second test told me the chain is past their no-go recommendation of .75% wear. Wasnt really close either.Paid for tune-up, not even sure what service I received since bike was still dirty, brakes and rims were still filthy which lead to a little sketchy feeling while riding, and chain wasnt checked for wear. Nothing really seemed different at all.Rather disappointed with the service I received that makes me hesitant about paying for simple maintenance. (Was also displeased with the tune-up my girlfriend received on her bike last year).Its a let down because the people are great and seem to really care about you.

I would recommend Jess to ANYONE! She is a pleasure to work with, affordable, and truly makes sure your day is wonderful. Thank you so much! The flowers were beyond beautiful and I got married in the winter- zero wilting! I love Petal Power!

Great customer service!!

I bought my bike at Pedal Power so when my daughter was in need of a new bike we met with Eric who did an outstanding job of educating us about the different options available. After selecting a bike the delivery experience was seamless, he did a great job fitting her and giving hands on demonstration of the bikes features. I would strongly recommend Pedal Power if you are looking for a bike or accessories.

I’m not big on reviews but these guys deserve a good one. I broke my chain the first day I bought a bike turns out it was something I did loading the bike in my car. They fixed it the same day mid day on a Saturday. I was a little bit demanding and after I realized it was something that I might have done I was instantly humbled. Thanks again for everything and being out there helping people have fun in a crazy time.

I cant compliment Pedal Power of Middletown enough. Not only did they take my call and answer all my questions over the phone, they were very responsive when I went to the store to take a ride on the bike I ultimately purchased. Everyone at the store was attentive and took their time to explain all my questions. I did want the bike but the service they provided was a big part of the reason I finally made my purchase. I rarely if ever write reviews but I feel I should if the store has earned it.

PEDAL POWER IN ESSEX IS FANTASTIC......GREAT PRODUCT, SOLID COMPETENT ADVICE, AND GREAT PEOPLE......THE TWO TODDS ARE THE BEST!!! IT IS A PLEASURE TO VISIT THE SHOP AND THEY ARE TAKING THE COVID RESPONSE SENSIBLY. ALL IN ALL, A GREAT EXPERIENCE.

Great customer service! Had to wait outside due to social distancing but it was only 10 minutes. Would have like to walk around inside and check things out, oh well.Price of brake pads were cheaper than online elsewhere. Been going there for 10+years and so should you.

Very easy to work with! Due to social distancing, I ordered two kids bikes over the phone. Justin was able to process my order as I was having some difficulty with the website. I picked them up two days later. My kids love these bikes!

Very friendly people with lots of knowledge. They were very, very busy and were not able to let people into the store because of the Covid-19 situation, yet they remained patient and handled the needs of every customer as efficiently as one could possibly expect under the circumstances. Great local bike shop that deserves your support.

I bought bicycle during the height of COVID. I was a newbie, had no idea what I was doing or what I wanted. Matt talked to me on the phone for an hour helping me pick out the right bike because customers weren’t allowed in the store. Paul spent ages with me looking at accessories and showing me how things worked. Kendra has shared stories about touring that have inspired me. They’ve fixed, tuned, and equipped my bike, which in the last two months has become my most cherished possession, and literally the thing that has gotten me through the pandemic. In September I’m planning a solo tour from Maine to Connecticut to celebrate a number of changes and milestones in my life. Without Pedal Power, none of this would be possible. I credit them with not only my new hobby, but a happiness I never imagined in my life. Thank you Pedal Power Middletown and all you awesome, welcoming and helpful people. You’re the best!

Had a great experience at Pedal Power Middletown. My sales person, Elisa (sorry if the spelling is totally wrong), was fabulous. Patient and completely knowledgable about the products and what it would take to meet my bicycling needs. Couldnt be happier with the service and I love, love, love my new bike (Specialized Roll).

Well. The day I went to order it the sales person was super awesome. Told me when I pick it up they would fit it to me and go over incidentals. He wasnt there when I picked it up and so I never got it adjusted after mentioning it to the sales girl who didnt relay that to the sales guy that cashed me out. He siad here ya go good luck enjoy and went on to take the next customer. I was not agressive and should have said no lets get this fitted. But I was pretty much bewildered and put off. My bad. But I was expecting a ltitle more help. So its sitting in my dining room and I look at it everyday. It intimidates me. Im mad and partly blame myself I wanted to leave confident and ready to ride.

I don’t usually write reviews online but these guys were so great that I can’t resist! The staff are super helpful, the selection of bikes and gear is great, the prices are fair, and the overall vibe of the shop is friendly and fun.I was looking for a new mountain bike, having ridden my poor little Giant Boulder for the past 12 years. It was quite a big purchase for me, and I felt out of my comfort zone figuring out which bike would be good for me. The staff (esp Alyssa and Katrin) were really helpful in talking me through the options and my test ride. Even in the midst of the hectic virus situation, everyone I talked to were friendly and attentive. Furthermore, I had an issue with my payment method, which they took the time to resolve, even though it was a hassle for them. It was quite stressful at the time, and I’m really grateful to Alyssa and the owner for figuring it out. Now I have a gorgeous Salsa Timberjack! I’m looking forward to bringing my bike here for tune-ups and would definitely recommend this shop.

Im a 58-year-old woman. In a previous lifetime, I was a pretty fit long distance cyclist, but time and other pursuits shifted that reality. Last week I bravely headed down to Pedal Power and spoke with Paul about a new bicycle. He helped me find one that would be perfect for me, and I picked it up in the Essex shop later the same day.In both shops, I was incredibly impressed with the service and attention I received. Nervous about being out of shape and intimidated by what I feared would be some Young Whippersnapper Cool Guys™, I was happily pleased to find otherwise. No one tried to sell me anything I didnt need. Everyone was kind, and even more importantly, never condescending. I felt encouraged and inspired - exactly as one should feel when making such a purchase.Five stars and more for the amazingly helpful folks at Pedal Power. Im guessing that they have already changed my life.

I had an accident with my bike and parts needed readjusting and I figured I would have to go without my bike for at least a week with all the busy bike repairs due to covid and Spencer left his lunch break early to make all the adjustments needed and had my bike done in about 20 minutes. I cant say enough about the entire staff at Pedal Power in Middletown Ct, they are always helpful and friendly....I bought a new bike here 2 years ago which I love and they helped fix my old 30 year old road bike before the new bike and they do a great job all the time, I highly recommend this bike shop

I wish I could give this business 6+ stars. They really came through for me on a bicycle I wanted shipped to me. I live in California, however, a friend of mine lived in Middletown, CT and wanted to give me his bicycle. I called Pedal Power and spoke to them about my options. From him dropping the bicycle off, to them packing the bicycle, to the bicycle arriving to my house, Pedal Power was there and helped me get the bike to me fairly quick.They were extremely knowledgeable. Their communication to get the job done was outstanding and their price to do all of this was excellent. If I lived anywhere close to them, Id definitely use this place and only this place. Thank-You and Well Done!

If you are looking for a new bike and want options along with a knowledgeable team, you MUST come to Pedal Power. This was my first time visiting the store and I walked out with my new bike! And, they were so efficient and took the time to add a kickstand, reflector, lights, and bottle holder within minutes! Such a wonderful experience and would recommend Pedal Power hands down!

Very friendly and quality service. They let you test ride the bike . Make suggestions about your safety on the the road.. Thanks Alyssa!

The bike I bought is fantastic I’ve ridden it for a couple hundred miles and it’s been great.The personal fitting experience was more than I ever expected the level of detail was beyond belief.All the staff I worked with was excellent all very knowledgeable great at listening and understanding what my needs were and helpful with detailed explanations of the bikes and equipment that I looked at.Overall it was a totally outstanding experience a great store with great staff !!!

We recently bought a bike for our five year old son. We got great service from Kendra, Bill, and Gary at the Middletown store! They personally delivered the bike to our house and answered all questions we had. Thanks for the great experience!

I purchased my new bike from Pedal Power in Berlin. Justin made the experience easy and walked me through the bike top to bottom. I’ll definitely be shopping there again soon.

Glad I found Pedal Power. They were able to get the bike I wanted quickly and in good order. Gary was very helpful, even loading the bike into my car when my bike carrier (purchased on-line) failed to arrive on time. Pedal Power: thank you!

I have had many, many years of excellent customer service, advice and support from Gary, Bill and the Pedal Power team. Yesterday’s experience at the Middletown location with a new bike purchase and the tune-up of an older bIke was no different than what I’ve come to expect, and it was all done with social distancing. These people know their stuff and are passionate about cycling. I highly, highly recommend Pedal Power.

Great experience, surpassed my high expectations. Have bought my familys bikes from PP for decades and they never disappoint. Went in to kick tires about a road bike (mountain bike for 20+ years) and explained my reluctance to spend a nickel on a new hobby. Matt took his time, answered all my questions (What makes it a 58 cm bike?) and sized me right. He checked their inventory of used bikes and brought out a 2011 Kona Zing. Im not sure how they made a nickel because the price sealed the deal. I got a new pair of shoes and was out the door. I came back the next day to get my rear brake adjusted (new cable) and am loving my new bike. They said come back with any needed adjustments. Looking forward to joining a ride in the Spring.

I purchased a bike from Pedal Power in Willimantic. Things are a bit more difficult currently,(Covid 19) but the service manager Montana took great care of me. We had discussed ahead of time what I was looking for and the choices available. Based on what I wanted he transferred in to the shop and built 4 different gravel bikes in my size. I gave him the basic fit measurements from my current bike and he set them up identically. I was also able to ride 1x and 2x setups, as well as hydraulic and manual disk brakes. What was even better was being able to get good advice, from someone who knows his stuff. In the end, I got the bike I wanted, setup and built correctly. Hard to ask for more. All around a great experience.

The guys at the Berlin shop were excellent. They had my new Salsa Journeyman ready to go and seemed almost excited as I was to get my new ride. Great service, Thank you guys.

When it comes to service this place has it figured out. Didnt have the tool I needed in stock. So they sold me one of their own used tools to get me what I needed! Ive been to few bike shops in CT. This place and Devils Gear in New Haven know how to treat people. Highly recommended.

We like to do our research and ask lots of questions. Big Todd was great and patient when answering our questions. Really put the different level of bikes in perspective so we could better evaluate what we were getting for what we were paying. Thank you to the entire Essex staff for the input and patience when helping us on our recent bike purchases and all the others times when we come in for service.

A little bit pricey but quality and service are super.

Pedal Power Willimantic provided great service during COVID. While supplies were limited, they were able to help me find the perfect bike.

Ive been shopping/browsing/chatting with folks at Pedal Power for 20 years. Ive never had a bad experience. They are a really great shop.

I recently purchased a Specialized Diverge Sport from Pedal Power. The bike is amazing and the staff, Greg and Kendra from the Essex store and Matt from the Middletown store were very helpful as I decided between a road bike and a gravel bike.Great place and great folks!Thanks!

Myself and two other friends are engineering students at CCSU and we visited Pedal Power to gather some information and parts that may be of use to us to create a human powered vehicle in a competition. Pedal Power welcomed us with lots of support and just what we needed. This is one of the best customer service experiences Ive ever had.

Thanks Eric for all the time you spent helping me find the right bike. The bike was exactly what I wanted working with my budget I gave you. As always kudos to all the staff who take the time to answer my dumb questions.

Best place to buy a bike! The team is very knowledgeable, and gave me great recommendation on which bicycle would fit my needs. They were not pushy at all. Prices are very reasonable regardless if you are buying a bike or accessories. Try them out, you wont get disappointed.

Great service department!

Excellent service. Extremely professional and knowledgeable. Happened across this shop on my cross country tour. Dropped in with a couple of nagging issues with my bike and they were able to diagnose and fix them immediately. I was back on the road within an hour. Cant recommend them highly enough.

Fantastic customer service and commitment to excellence.I asked my in-laws to help me get my bikes to Pedal Power for some work / assembly, but miscommunicated with my in-laws about what I wanted and Pedal Power wound up doing more than I expected. I was blown away by Pedal Powers commitment to excellence and customer service - a quick phone call and e-mail cleared up all the issues and left everyone happy.

I have always had a good experience at pedal power whether buying a bike or stopping in for service/repairs. Helpful, friendly and knowledgeable staff.

Had trouble finding a brake component. Berlin staff were helpful. Brought in my grandsons bike for repairs. Turned out several components needed replacement. Decided to buy a new bike instead. Staff are terrific.

Purchased my first mountain bike in 10 years from pedal power in Essex. Staff was super helpful and most importantly they werent a bunch of pushy car salesman. they explained what they had and answered all questions and only made suggestions based on what I was looking for. I visited the store multiple times in search for what u was looking for. Each time, I worked with a different staff member and they all were more than willing to drop what they were doing to help the customers. After the bike was picked out, they even helped find a helmet that fit correctly for me and my 6 year old son. Definitely returning for future purchaes

The staff at Pedal Power is passionate, knowledgeable, courteous, and helpful. I purchased a bicycle from them about three weeks ago and received an excellent deal on a great bike. Since then I have bought many accessories which may or may not be expensive but I can tell you I have never been pressured by an upsale. They do thorough repairs and have always been friendly. I highly recommend them for anyone who is looking at getting into the hobby. I know I am hooked!

Helpful, courteous, knowledgeable.

I brought my Trek 400 in for a complete make-over and left with a new hybrid bike for my daughter. She loves it! The staff was accommodating in every way!

Went for a bike repair and new bike for my son. Staff was super friendly and helpful and I’ll definitely continue going there for bike needs in the future.

Strange times - one of my twins ( age 15 ) wanted a new Mountain Bike. We have frequented Pedal Power for our biking needs ... mostly tires, alignments and tune-ups.We drove to the Vernon location yesterday ( April 16 ) to find they are not allowing customers into the physical store due to the Covid-19 outbreak. We spoke to a nice gentleman on the phone and said we could do everything online. My son and I viewed his choice on the Website. When we got to payment terms - it was PayPal only - which I do not have an account. We called back to the Vernon store - he took our payment over the phone and informed us we could wait for them to ship the bike up from Middletown or we could drive and get it.My son and I jumped in the car ... we arrived Middletown to find a new Trek bike for him and they even equipped him with a new helmet.Great service, Great bike knowledge and most of all ... one happy kid.I would recommend them to everyone!GLGordon Lunsford

Always a great experience. Needed some pedals for my five year olds bike and they hook me up with a used set for five bucks to keep my kid pedaling!Very helpful!

Just recently bought our sixth and seventh bikes from these fine folks. There is no part of Pedal Power I can take issue with. These are truly some fine people who obviously are passionate about what they do, and as a result do it very well.They will never oversell you on something and the service is second to none.OK Ill give them 4.9995 stars (I wish they were open one more evening during the week- every other Monday would rock).

I am relatively new to road biking and have made a few mistakes with equipment. The knowledgeable and patient folks from Pedal Power have been very helpful. Everything about shopping at the store has proven to be a very positive experience for me.I would like to point out the remarkable difference in by bicycle following their overhaul. My goodness the bike looked and drove as if the bike was brand new, maybe better.My one regret is that I did not go to them when I was looking for a bike and purchasing it new. Hind sight is 20 20. If you are looking for a bike, these guys and gals are great.

I remember them when they were over Town & Country Auto dealership and they were a customer of mine (Meriden Fire & Safety) But, be that as it may. I have an e trike for which I need a few items and these are on order. The service and the interaction with their service personal has been top rate. Looking forward to be dealing with them in the future-- They will be serving my e-trike.HERB EVANS

The sales people are great, they got me into the right bike for my kind of riding at a very reasonable price. The service department has kept me rolling for years.

Great place! Attentive, friendly. Even when they are busy they dont get frazzled and multitask well. I would highly received this place. Paul took care of us--very knowledgeable.

Just purchased my fourth bike from Pedal Power. Two have been from Middletown, two have come from Essex. Location is irrelevant. The staff has always been patient and knowledgeable which keeps me coming back.Fifth bike purchased this past spring. I stand by my review!

Great shop! Always patient while we change our minds back and forth! Great shop for kids bikes too.

Ive always had my bike service here

We were looking for a used Mountain Bike for my stepson and after talking to Eric, we ended up getting a brand new bike and my kid couldn’t be happier! Eric and the staff were nothing short of wonderful and helpful!

New to recreational biking, and looked to Pedal Power in Middletown for research and advice. Went prepared to make deposit on 3 bikes and gear, and was very pleased by the great attention, knowledge and time that Paul and his colleagues took to help us find just what we needed. No pressure sales, just highly competent staff and quality products, and a year of free service on each bike. This place is a treasure. Thank you Paul, and crew.