This review is for a specific employee of yours, in the Middletown store. His name is Joe, in the paint dept.Everytime Im in your store to purchase paint, or paint products, hes always been so pleasant, knowledgeable, & helpful.He will go out of his way to make sure your needs are met.Its always so refreshing to see someone take such pride in their work.Thank you Joe! They need more employees like you!

I went to the Home Depot in Middletown NY. Customer Service Desk was pathetic. The tag said at the shelf said one price and the computer gave a different price and they wouldnt even check the shelf to verify what I was saying. Pathetic. Never, ever, did I have this problem at Lowes. Ive only gone to Home Depot for Milwaukee tools. And Im even started going to other companies online. And for Home Depot people that read this, yes it an authorized dealer.

Home Depot is Always the best place to go for your Home/business Honydue list

My husband and I went home depot to buy a gardening soil today. We asked one of the employees for location of gardening soil. He wasnt nice to us. Feels like, he didnot want to hear our questions. He said, what? I dont understand what you say.

They had a lot of great stuff! We found everything we were looking for after at least three laps around the store lol! At least one of the laps was because I lost my husband though lol! The prices were a little higher than expected on some items but the staff was very friendly and helpful!

I always enjoy going here. Because of their over section. But heres one caveat, getting items restocked from the top to where its accessible really is a pain in the rear.

This Home Depot is well organized!! I always find everything I need and very quickly! The associates always know what they are talking about. It’s always very clean in here and if they don’t have an item “in stock” they can order and have it the next day. Even during the holiday times they are very quick and efficient even with all the madness of the Christmas trees and holiday decorations. I got all my holiday decorations and cords and cables from this place with ease!

Thank you to Regine and Brendan at the Middletown store for outstanding customer service. You folks are top notch and a credit to the Home Depot team.

Scott Rutkowsky, the manager, was incredibly rude and unapologetically dismissive when I brought to his attention that my return was not scanning properly. His eyes were bloodshot red and glazed over. If I had to guess Id say he was either high or drunk. He literally turned his back and walked away during our conversation. He couldnt get away fast enough. This guy has no business running a store. I will be reporting the incident to corporate.

Very good deals. Good quality.

I went to Home Depot to finalize my door order and Dean was extremely helpful and patient. I completed my order and he explained everything I needed to know. I received my new door today and I am beyond happy. The guy who installed it did an amazing job. I am so happy with my purchase.

Cant commend Jose, store assoc, enough for the patience and professionalism displayed today while helping me buy an air conditioner. Store manager Andre was just as helpful and courteous. All stores of any type should be so lucky to have employees as graceous as these two gentlemen!

I had an amazing experience at this Home Depot today, I was greeted when I walked in, kindly helped out to find the items I needed, and someone even helped me get the items in my cart. The cashier Tracey who checked me out really was so kind and has amazing customer service. She is truly an asset and deserves promotions/pay raises up the wazoo! :)

Ralf understood my issue retreaving a product on a human level and did everything possible to help me get what i needed in a timely manner. The Home Depot fam came threw for me today. Thanks homies.

Staff got me where I needed to find what I was looking for. Got out quick.

Great location with great customer service. STAFF is helpful and knowledgeable especially in the plumbing isle.

Cant lose in this place with house projects ...but you can get lost lol

Delivery from this Home Depot Is absolutely Horrible! I only requested delivery on two orders because it was too large of an order for pickup. Both times the delivery did not arrive at the estimated delivery time. In fact they never showed and I had to call the store for them to tell me the truck wont make it and then rescheduled me for three days later. No apology by the way. On top of that both times the delivery finally made it I had items missing. When I called the store to find my missing Item I was put on hold for over an hour! Really it takes that long to find out where my purchase is? As of this moment I will need to head down to the store to track my order that I paid for delivery for.

Middletown Home Depot is one of the BEST Home Depot stores I have ever visited. Clean, organized and employees who actually work and are willing to help!

Wallkill Home Depot service staff on point, 15 minutes walked in, staff attentive purchased whirlpool bath tub, quick service. Thank you Wallkill Home Depot

Very nice and helpful staff.The item I wanted wasnt expensive at all.

Delivery is really bad, they gave me Monday delivery, they cancelled the delivery with no notification then delivery was schedule for Tuesday, they went to the wrong address and brought back the items back to the store instead of finding the correct address. Now delivery is separated in 3 deliveries for Wednesday, Thursday and Friday. I wont be able to go to work for the whole week? This is insane. Will not buy anything at this store anymore.

Ordered a few appliances, including a dishwasher. It came with a bunch of water in it. So much so that the user manual was soaked. I called to speak to a manager and he said water won’t damage the appliance and to just let the manual dry out. He didn’t even offer me a new manual so we had installation instructions.

Very helpful staff. They’ve helped me on several occasions get exactly what I needed for my various projects.

Just never have a problem. Staff nice and helpful

Exelent place for buying staff for your repair and crafting projects.

Clean store, always stocked well, could do better with assisting customers namely in the rear electrical department.

Needed one thing but, while I was there came out with a cartful from five different departments. Very well stocked store.

I shop there frequently. They always have what I need and the customer service is always great.

Its the Home Depot, perhaps one of my favorite stores Haha. No review should be necessary for home depots, they have everything and if they dont, they will have it the next day

The Better of the Home Depots of our area.I always end up coming to this Depot in the end cause others come short with their stock.

As a home improvement person. I being visiting this location for 7yrs. Always find everything that I need.. If is not what I am looking for, at least I find, or they suggest something similar to work with.. Good workers, clean and organized environment.

The staff are always friendly here and the shelves always stocked so I can find what Im looking for and be in and out, however, the reason for three stars is based solely on cleanliness. Bathroom was a mess and floors were not very clean. This trip I was with my mother to help her pick out paint colors and supplies for her kitchen. The floors around this area were littered with paper and other trash. Walking out near the registers was also a mess.

Always available and in stocks at this location.

I love home depot it holds very special memories ...sharing learning and teaching is easily done what a great place as it wows our children too

Always a good selection of product and good customer service 👍.

Brian in lumber was so helpful yesterday! He deserves all the stars!

I myself always have no problems finding my parts or people to help and if you do just walk up to the front desk and ask for help

For big box, they were, have been and continue to be the innovators and leaders in home improvement retail. Niche items are NOT their forte, all the popular home improvement and latest trends are there.

It has everything. If you can find staff to help you, even better because then you can find it! Prices are fair and stores are conveniently located.

Cashier/Rep in charge would not honor a display that read Buy One Get One Free...instead of honoring the sale...She stated were not running the sale anymore and decided to dismantal the sale display on the spot. Very Bad Service!

This is a terrible store with terrible customer service. Do not buy any appliances from this store. Even if the appliance you bought does not work, you won’t be able to get a new one or a refund from this store. When you call customer service, you’re told under no circumstances can you return a newly bought faulty appliance. They have a no return policy for appliances. Stay away!

I literally live here the customer service isnt always great but not as bad either.

Good quality items available but not enough staff,

Now usually I don’t really do this because it’s not me but I want to give a shout out to one of the front cashiers there. She’s very bubbly and very helpful. I believe her name is Taylor I’m not sure. She’s very good with costumer service. She’s very helpful and helped me check out at a fast and polite way. There needs to be more bubbly workers there most of the time the other ones look like they don’t want to be there. Other than that Home Depot is one of my favorite places to shop.

Very clean and the workers are very friendly and helpful 👍

Called ahead and ordered a product because they only had 1 available. I walked up to the desk. 6 away and was greeted by the employee immediately. She knows her stuff! Asked my name, pulled up the order and had another employee get my product! Great friendly service.

Amazing place great people. They respect and comply completely with social distancing

They finally cleaned this place up. The store is neat and orderly finally. I havent been here in a while so not sure how long its been this way. This is the way a Home Depot should be and its really nice to shop here now. They carry more stuff than Lowes.

I have tried so many times to be positive about Home Depot Middletown but I just cant! Unfriendly, rude, lazy workers! Employees have earbuds in their ears while they work so unable to hear you! Do NOT RECOMMEND!

I was helped the minute I stepped in the store, he helped me with a smile and he called me Mam!

Pretty good service

Helpful employees.

I was able to build a garden and a sandbox for my family

Wow the managers did a great job training all the employees. Super respectful and always smile at you when you walk in the store. The black lady at the return section with short hair needs and raise and a promotion. Overall this location gets a thumbs up. Thank you 🙏🙏🙏💯💯💯💯

My husband and I came to this location on 11/9/20 with the intent to purchase a new kitchen appliance package. After narrowing down our choices, we waited to speak with a salesperson. My husband was able to get the attention of a young lady working in that dept. Her demeanor was atrocious and it was apparent to both myself and my husband that she did not want to help us. She did not make any suggestions to help our situation (we needed a fridge right away but decided to replace everything). She walked away and we left the store. We went to Lowes and got the service that we deserved and the package that we desired (plus an instant rebate). They were also able to give us our refrigerator prior to the arrival of the other appliances. Your salesperson lost you a $5000 sale.

Excellent in store selection. Helpful staff.

The store is great, has everything I ever needed.. But the loss prevention officer Bobby is a wannabe cop. He thinks he is a cop. I had to knock him out once bc he tried to tackle me bc I had a alarm sticker stuck to my boot, I didnt steal anything. All charges were dismissed. He continues to work there and harass inocent shoppers for no reason... He needs to go.

Three stars because they had what I needed and the cashier was a sweetheart. The good thing about their website is, if you put in the Middletown store, when you search for what you need, it tells you the aisle and bin where its located. This is especially helpful because the employees that walk around like zombies arent helpful at all.

Great service. Very helpful. Well stocked. Most of all service with a smile.

Staff is always helpful. I usually find everything I need at this location.

Very friendly helpful employees. Wasnt as well stocked on a few things, but probably due to covid

Staff always helpful and nice. Great prices on most items. Love the selection

Excellent employees help me out

The amount of knowledge and courtesy at this location is greatly appreciated.

Excellent customer service, went above and beyond.

Bought a sturdy 2 step step ladder and a pair of over the glasses safety glasses. Billy got me in and out in a jiffy, with exactly what my girlfriend and I needed!

Good but mall is jamed 50 cars in front of me took 20 minutes to get to 211

Best service that i had ! In lawn an garden!

Took forever to get someone to help then after three people trying to help to be told we could order the pàrt on line. So much for shopping locally.

Something odd happening, even with recipient I was given very bad experience. I was never told why.Last time I saw this, the company was going under, and with in two years it did. It was sad to see...

Drove 3 hours to get the floors that they had in stock but before driving to the place, my husband asked if the guy can hold the floors that we wanted to purchase and he said no. He also said that no one is going to purchase them anyways. We get there and some guy bought all 43 boxes of the floors we wanted. You would think the guy who works there would have kindly hold some of it for us but no. That didn’t happen, what a disappointment. The customer service on the phone is horrible too. We waiting for 30 minutes to speak with someone in charge of flooring

Friendly and super helpful staff.

One of my favorite stores.

Always good

Pretty much the same old same old as with all home Depot stores. Never had any problems delivering there. Always friendly people.

My favorite store.

Needed a small pulley unfortunately they didnt have any. If they did the 2 employees that i asked said no sorry.

I du most building supply shoping

I guess u go early the employees are friendly

Staff very helpful and the prices are good. Lots of check out lines available so we can have our social distancing. Thanks

Not crowded, friendly and helpful people. Not overwhelming. The layout on the isle is not a mess, the main walk areas are not over crowded with merchandise. For the most part, most things are where theyre supposed to be. Nice store.

Visited paint department twice in the past week. Both times received competent, helpful service. Friendly staff doing their best in a very busy department.

This afternoon, I went to Home Depot to get a screw to help me fix a drum stand. I asked ta young employee standing near the door, Jose, were the screws were and he too me there promptly. The screw I needed was fairly unique, but he was extremely patient and checked the entire section to get a screw that was perfect for the drum stand. He didnt stop at finding the part, though. He too me to another part of the store, took a wrench and screw driver of the shelf and fixed the drum stand for me.The whole trip cost less than two dollars, but after seeing this level of care and professionalism, Im sure to come back again.

I wish they had bigger aisles to go through other than that its a good store

Good service nice people and large selection

Great places

Why bother... ✅

Great Home depot but the self check does not accept cash anymore. Everything else was great!!

Employees were helpful. Store was clean and fully stocked. Found everything I needed. No wait on line. They have cashiers and self check out. Lots of parking. They also have many sections than some home depots have. Great customer service when I had to return an item as well. If you do not have the receipt, they give you store credit!

Was actually able to get pretty good customer service there.

Most employees are clueless. But a few are ok

Thank you Artie at the Pro Desk for helping find the impossible...Joe (the stock guy) is awesome too!

I was looking for 2x4s for internal support of a platform bed I was building. A knowledgeable associate in lumber told me I was over spending on prime select and even suggested on get construction grade 10 footers and have them cut in half since the bed was for a full size mattress. Turns out I saved close to $25 and my cuts were free because HD allows up to 5 cuts free. Overall my visit tonight was very positive and I saved money!

The best place to shop for home improvement

You go in to make a purchase when they open up and the hardware section is closed because there is a forklift in the next row.great way to do business

The staff is helpful and pleasant. They always have what I want at a good price.

We order items for curbside, the contactless option and waited over 25 min after texting, attempting to call several times with no one pickup up. Therfore we had to go in to the store and sort the issue out, which happened without issue however the whole reason we ordered the way we did was bc we didnt want to have to go in to the store....

My wife put an order in for a pick up for curtain rods as lowes did not have what we needed and even before this I would never go to home depot as all my experiences while living in IL, CT and NY have been nothing more than less favorable.. Originally it said that it would be ready shortly then the status was changed to and I paraphrase we do not have enough people working and are overwhelmed by the amount of people we have doing proects hat we cannot fulfill your order that will takes fie minutes to grab, your order will be ready tomorrow if you do not have enough staff to keep on top of physical and pick up orders than dont offer them at all point and case. I now have to run there to pick up something that I could of gone to the store and came home ten times over.

This Home Depot is making significant efforts to support shoppers while maintaining appropriate sanitary conditions. Plexiglass around the registers and self-checkouts seems a bit much, but I guess you cant be too careful. I found the staff to be extremely helpful with questions during my visit and even helped me load bulky items into the car. My only complaint, however, is the fact that the credit card terminal at the garden center register was not working properly. The cashier and I spent several minutes trying to get a credit card to authenticate. I offered to try a different card, but was told that the machine had been acting up all day. The cashier handled my card several times before the transaction finally went through. This is really unacceptable in a time when we are trying to limit contact with others. Malfunctioning machines should be replaced quickly or customers should be routed to other registers.