This used to be a store you could browse and try out instruments but now its a warehouse. String prices seem higher and for the first time they wouldnt match a price from a competitor. I liked it better before.

Rik is a pleasure to deal with. He represented the Gibson guitar very accurately, and made me feel comfortable buying a costly piece from someone I don’t know in person.He set up the guitar quite well, and it sounds beautiful!I’ll give him more business.

Everything and anything you need musically, they have! All of the workers are very friendly and will go out of their way to help you. Prices are not that bad too.Check them out if you are in the area!

Excellent service. Rik was super-responsive to all my questions and my amp shipped within about an hour of placing the order. I really appreciate the level of service and the professionalism provided. Thank you!

Great place.. Lots of stuff in the music category.. Great prices and fast friendly service...purchased key board and 2 ukulele and am learning to play both.. am glad I took someone elses advice when they told me to check out Alto Music cause I was looking for a nice Keyboard and other stuff...thank you Alto Music 🎶 👍👍😊

Great customer service! Quick and very efficient! Delivered quickly and as promised! We will definitely purchase more music equipment from them. My daughter loves her new Yamaha piano. Than you!

Individual attention. Provided all necessary information. Im very happy.

I loved the experience. My first time in an actual music store and I was very impressed with the customer service from every associate. Mike did a great job with putting my mind at ease about choosing the right keyboard and showing a wide variety of choices to choose from. All in all, very good experience and would be visiting again some time soon.😊🙏🏽

I ordered the On Stage Light stand. It was damaged and missing parts. They told me to send back and upon proof it was sent back, they would ship out new one. They received the one back but never sent the replacement. They claimed they could not find it. They had the parts in stock that was damaged and missing, but would not send. They wanted to order a new one. Buyer beware, do not order online from this company. Their online customer service sucks.

Alto music was a pleasure to deal with and my new Furch guitar was set up perfectly. I highly recommend these guys

Great one on one service. We made an appointment and was given thorough attention with buying guitars. I did not get the young mans name but thank you for your time. (Mike?)

Great Prices Here And Great Customer Service!I Had Natalie From Online Sales, She advised me on a product, and helped me with a problem I e mailed her, very fast !

Great staff very helpful. One stop for all of our musical needs.

Received the 70s Gibson les paul deluxe and honestly the fact that you would send a $2699 set up the way it was buzzing up and down the fretboard is just horrible

Alto Music is great. They have a huge selection gear in stock & work hard to make your shopping experience very enjoyable.

Honestly I will probably never go back to your store again,, you ask for help and the associates act like your bothering them .. your company needs to train better customer assistance I guess Ill keep going toguitar center there so much more helpful and pleasant

Honestly the entire world is open again except Alto and the DMV. Its actually easier to deal with the DMV right now then alto imagine that. I am not making an appointment to buy something from a music store if its not up on there main level stock,that is just absolutely Absurd. After 22 years dealing with alto i started buying from SweetWater and if you havent already you should check them out. They match any price and the shipping is practically overnight its so fast. They also send you a bag of candy with your purchase. I have to thank Alto and there Absurd way of doing buisness for helping me find sweetwater. Thanks guy.. Cancel my appointment forever👍

Excellent customer service! I had a few questions on a product I purchased online and I received very fast and helpful responses. Similar questions at similar retailers couldve potentially been ignored. Id definitely be doing business with them again in the future.

Great customer service! I purchased a set of studio monitors and realized after the fact that I could have gotten 15% back in store credit, had I used a coupon code. I followed up with an e-mail and they were kind enough to go back and apply the coupon code. I will definitely purchase from them in the future.

A++++Excellent Customer Service - AWESOME Products - Great Prices.Cant Do any Better!LOVE ALTO!

Victor was a great help finding what we need for our project

This is, honest to all I believe in, the best, most considerate and caring store for sound artists and musicians. The way they do business is not only to do business but it encourages the musics and producers community to thrive and not to limit themselves. Awesome job ♥️

Well stocked music store. Great for band rentals.

I have been searching for a 75th Anniversary Strat for a while now. Searched online saw that Alto had ready to ship under the price. Took a ride up to Middleton NY, was greeted by a young man who searched the inventory and found 2 in stock. I inquired about price matching and he then put me onto Mike the tech, he brought out both they matched my price I picked the lighter one 😂 and left a happy man. Great store professional and courteous, thanks againAnthony A

Very positive experience! This was my first time buying equipment for outside gigs. I didn’t really know what I would need and it took a few emails/phone calls before I was ready to make the purchase. Natalie, the sales rep, was amazing!!! She was knowledgeable and patient during the whole process. She made recommendations that fit in my budget and even arranged to have everything shipped to my home. I highly recommend Alto Music and Natalie!!

Last year I bought a Gretsch Electromatic at Alto. Good guitar. Eventually, I went to TV Jones Classic pups. I wanted to upgrade the pots. The luthier who did the work, elsewhere, did not do well. All the dials had to be turned up all the way to get sound. A washer fell out of the guitar body. Something was rattllng around inside the body. I did not want to get in a situation where I was continually going back to him to make it right, as more than one thing was wrong, Altos tech, Tom, is an electrical engineer. He checked out my guitar, said he would put in pots that would produce a full sound. I picked it up on 9/3. Its now 9/19 and I havent touched my other guitar, which is sweet. I will pick it up. Soon.But, I am enjoying Toms work. Lastly, he came in at a price significantly under the high estimate, but I would have gone with the high estimate.Outstanding work.

I recently purchased a Kemper Stage through Alto and hadn’t noticed that there was a discount code available until a few hours afterward. Alto was kind enough to refund the money that the discount code would have taken off the price. This type of customer service is hard to find nowadays, and Alto has turned me into a loyal customer moving forward. I will continue shopping with them whenever possible. Thanks Alto team!

I have dealt with most of the big name online music stores over the years. I will say no one responded as quickly as Emely, my salesperson at Alto. She was efficient and helpful through the whole process. Alto is only one who had the product I wanted in stock. Great experience.

Everyone is very helpful. The guy Nick,who works with cables gave me some good tips on how to connect some house equipment. Using the correct wires and optional ways.They cover every single drop...in a cup of music and entertainment.

Great, knowledgeable and helpful staff. Whatever your music needs are, Alto Music has it! I was very pleased with Mike who helped me with all my bass guitar needs!

Im a professional musician. Meaning I earn my living from playing music with over 200 live gigs a year.When I need anything related to my business, I always get it at Alto! Got my whole PA system (QSC K12s and K10s) there. Microphones, cables, stands etc. They always have a ton of stuff in stock and Im very lucky I live halfway between the Middletown and Wappingers Falls stores.Staff have always been professional and very helpful! Highly recommended!

Not a good experience shopping at Alto. Go elsewhere! Purchased an item on Amazon and item wasn’t delivered on time. Had to get Amazon involved to get a refund. Seller never replied to numerous messages.

Alto music made sure I was protected as a customer and made my experience a good one. Customer care is very helpful, very polite and tgat makes it a lot easier to get the things you really want because your comfortable

Nice people very few guitars mostly mail order

Excellent service.S/O to Emely and Ray for their knowledgeable and helpful suggestions

Absolutely first-class, professional yet warmly personal help received from the Alto Music representative Anthony. Patient and friendly, quick responses to my SMS enquiries. It looks like Alto got it very right not only in terms of gear, but first and foremost in terms of customer appreciation. Ten stars out of five!

First time ordering from them and I have to say that the shipping time was extremely fast. It may have been a little too fast though because I received the wrong item.I would’ve rather waited a little longer and received the correct item then get the wrong one in less than twenty-four hours.The item was also shipped in the original packaging with nothing to protect it from the shipping process whatsoever and as a result, had damage to the packaging. I’m kind of glad it wasn’t the right item because seeing something shipped like that is an immediate red flag for me.It’s probably just my bad luck, but I won’t be shopping with them ever again regardless.

Im surprised I havent done a review on Alto Music before... if you havent been there before... well... no exaggeration... I thought that anyone thats a musician or starting to become a musician would automatically know to go there, no matter where in the tri-state area they were/are.. anything you play.. they have it.. affordable,expensive, whatever.. the best is an understatement...

Great experience buying a used keyboard! Really helpful text-based support and a really affordable price- better than Amazon.

Never used them before, but had studio monitors shipped from here. Spoke with Dan over phone about the shipping expectations and their demo model I ordered. He was extremely easy to communicate with, helpful, and their store exceeded my expectations with delivery time. Strongly recommend shopping with them!!

Me and my dad went for a quick buy for an early Fathers day gift. We didnt have an appointment scheduled, yet everyone who saw us from the door onwards helped with anything we needed. We didnt feel any rush, they took their time to help out untill we were fully satisfied. Being a last minute no appointment, Rick took care of us perfectly, patiently looked through the inventory asked us important questions what we were looking for specifically. Then took the time to open a brand new Fender American Pro right out of the box for us to demo never been used or tuned. We loved the quality and the attention to make the customer happy we instantly fell in love with the guitar and baught it no hassel. Thanks Rick and to the awesome employees!If your in the area this shop is a must visit.

The team was amazing how they took care of me ! I really was worried on getting my order in time and they made to have it out as soon as possible thanks again everyone who helped I’ll definitely be ordering from this site again !

I bought a few of my instruments here. its pretty cool most of the employees are musicians so there pretty helpful with questions

Im a professional DJ and have buying from Alto for years.. they are very professional and know their stuff

Great customer service rep was very informative

Amazing store for all your pro audio and dj equipment needs.

The Mystery of the Waldorf KyraI ordered a Waldorf Kyra, it arrived super fast. That was great, what wasnt: I ordered a new unit and clearly received a b-stock complete with a missing power supply amongst other issues, like the unit having zeropacking supplies to stable it during shipping. I knew these things were missing thanks to the Waldorf site, and a few unboxing videos.So, very distressed, I reached out to Tom F, my agent at Alto Music.He quickly responded to me apologizing for the mix up, then after we got off the phone, he lept from his chair grabbed his duster, hat, and loaded his pipe of yesteryear, taking a brief puff before getting on the case to figure out what foul play had befell Alto Music.In the shadows of the early morning he collected various clues, interviewed the usual suspects, and enlisted his most trusted partner, his Watson you might say, the keyboard warehouse manager, who is unnamed in this story because you know detectives have got to play things close to the chest, and keep his partners safe from potential threats, but Watson, deserves some recognition here too.After reviewing all information, cross referencing subjects, and pulling all the the Kyra units on hand, he came to a startling conclusion. The new Kyra units in stock were all...B-Stocks?!Bewildered and confounded by his discovery, he rang me up, and we discussed his findings, we resolved my issue, Tom was going to send out a power supply so I could test the Kyra out as I waitedfor a new one to arrive from the Deutschland. We agreed on this resolution and parted ways.Tom sat back in his desk, the air was still, too still, something was a miss.He knew it. Deep in his bones, he knew something was off, he felt it knocking, that surely there was more to this than it seemed, why would these be marked as New if there wasnt a New unit to begin with...The adrenaline began to take hold, and Tom was not going to let good enough stand in his way on his quest for the truth.He dialed Watson, demanded that the darkest depths of the docks be scoured, and any missing suspects be brought to his quarters immediately!When Watson arrived moments later, fresh out of breath from his journey from the docks, Tom saw what he was looking for, it glimmered, it gleamed, it was the missing piece of this twisted jigsaw,he found the one.The new one.Frantic and feverishly mad with this success he rang me, sharing the good news, in a most humble way, that he had gotten to the bottom of it all!I knew he would, Tom isnt the kind of guy who settles for good enough or second best. He is the top of the class by a long mile.Tom is amazing. Ive never had an agent go to the lengths that Tom did for me, and Ive been buying gear for a long long time.I also have no doubts that if he went this far for me, he does so for many other valued customers.Alto Music is lucky to have him, and I have no doubt he will continue to go the extra mile in ways many customers never expect.Its because of this that I cannot recommend Alto Music enough to all that will listen.Thanks for reading my praises for Tom, his Watson, and Alto Music.

Great service and knowledgable staff.

Ive purchased 2 of these QSC KW153 powered speakers with an awesome price! Sound clarity & performance is 2nd to none, especially when Im spinning my vinyl records! Alto Music & Tom Wooley made my dream come true to finally own these QSC KW153! They are very professional in handling my order and made it so easy for me to get it shipped the very next day to my home in a New York minute thanks Ari! Unbelievable! Now Im enjoying my QSC KW153 speakers are in full effect, even my neighbors are enjoying the experience from these QSC KW153 speakers, wink wink LoL..

I have and owned many Les Pauls throughout the years. The Epiphone Prophecy is the modern and Vintage sound you can get in one. The Fishman Humbuckers allow you to get that. The sounds are amazing and it also allows you to have single-coil voicing. It records very well and sounds great live. The neck plays very fast and its not a thick baseball bat. I can play thick necks and all but this one is not and its so easy to play. I can tailor sounds of old and pop it down for some really heavy sustain. Don;t let the sustain full you or it even being an all modern guitar. It also has very clean sound. If you add some dirt it can scream and you can hold a note till next Tuesday lol. It has a very cool look and feel. The Olive Tiger Aged Gloss really looks so cool. I had to get one and Im more than happy I did. Dont let this one slip away, Just buy one, you wont regret it. These are not easy to find and Guitar Center had one and so did Alto Music. I cant stand GC, very long story so I called and spoke to Mike and the conversation was great. Very Pro and Mike know his stuff, Stand-up guy. So now I own one and Alto Music is now my top priority for New and used gear. I loved the guitar so much that I lucked out on a Pre-owned Ampeg V-4 head. Even harder to find lol. Thanks so much, Mike and Alto Music, I feel like a kid in a candy store once again.

Best store ever! Hands on experience! Most knowledgeable staff who are there to meet your needs first and not trying to rip you off. Prices beat any Amazon deals. Cant get enough of this place!

Extensive percussion selection. Deals on used and floor model dj equipment.

We called twice today to ask if they had a specific guitar in stock. When we got there we were informed we needed to make an appointment. That would have been nice to know before we drove over. After some pushing they took us back to the guitars where the salesman told us they do pretty much online orders only now.. he went off to look for the guitar we were told was in stock. After 20 minutes of no return we left. Ive been there before and was always happy but this whole experience was a waste of time we will buy the guitar online for cheaper. Which we could have done to begin with but wanted to support local. It honestly felt like they didnt even want to sell a guitar. Its doubtful we will return again.

Absolutely amazing customer service! I ordered a used Roland Keyboard that was listed in mint condition. Unfortunately it came with a bunch of scratches and some technical issues that I thought I resolved with a firmware update, but it didnt fix the problems.Not only were they quick to respond, but they also replaced it with a brand new unit for my troubles! Extremely quick customer service and they went WAY above and beyond what I was expecting!

The guys there are very knowledgeable and prompt. They got on it and got it done!

Staff was very helpful listening to the needs and didnt push to buy extra stuff like many salespeople do do

I bought an arturia Keylab 88 online. Instrument works perfectly, and they helped me through a software problem. Terrific customer service, they really stand behind the items they sell, and they sell great equipment! Many thanks to Matt who was very helpful!!!

Altos employees have always been very helpful and knowledgeable.

I ordered a Danelectro Baritone 56 that was on back order with the manufacturer due to the COVID shutdown. Rik stayed in contact providing updates from the manufacturer of when to expect delivery. It was a pleasure doing business with them and will gladly look to them for future purchases.

They were very helpful picking out bongos for my 4 year old granddaughter. She loves it and is very excited!

Alto has been awesome anytime I need studio gear.

Staff here I found to be very informative, helpful and patient to assist with any inquiries that come to mind.

I always love this place. Excellent customer service and selection!

I like the place it has everything I need when I visit it

Excellent packing of my guitar purchase. Arrived on time. Great prices. Top notch store!

I cant express enough how much this place and their customer service, is top notch and probably the best ppl I have ever dealt with. Steve DeFinis in the DJ department was so professional and on time with everything. My case was alil weird and he helped me right through it like a champ. I will never, shop elsewhere because of him and Emily. Emily was also so professional and on time. She works the keyboard department. I am a musician and Im constantly looking for more gear. Because of the customer service they provided and the speed of the shipping and quality of the equipment, I will always be a customer and shop at Alto Music. Thank you very much Steve and Emily.

Thank you so much for the great Gibson Les Paul guitar

Very good service

Great store for the Musician!!! I have been shopping for all of my music gear there for years. Knowledgeable staff and great prices. They have everything!

I can’t express enough how great the experience and amplifier has been. Great price, it was listed as“Mint condition” but seems brand new to me.They were a pleasure to do business with, fast delivery, well packaged, and it is the best sounding amp I’ve ever had. Thank you to Alto Music, great job!

A wonderful music store. Everything I can think of....

Awesome experience. Staff are super knowledgeable, helpful and patient. I Love that place.

Just a heads up, I had a return an item to Alto Music and they charged a 10% restocking fee. They sent the item shipped only in its original box, so just the box was a bit beat up when it arrived. When I returned the item (repackaged as new - it was unused), I was asked to double box the item to send it back as a return, which not only cost a significant amount more in return shipping fees, they ended up then charing the 10% restocking fee, PLUS charing for the original shipping out to me. All in all, I ended up losing close to $250 because of the return. Buyer beware — make sure you dont want to return to Alto Music.

I went in with an idea of what I wanted but really wasn’t sure I would explain it right. Well I did my nest to explain it to Bruce the guy at the front and he didn’t want to waste my time so he went to the back and got Mike H. And Mike went above and beyond and got me EXACTLY what I needed at a great price! And he showed a lot of patience and understanding! Thanks Mike!!

They provide all items you need for any type of instrument. They also repair and clean your instruments. They have great customer service!

Great customer service! Will be using them for all my gear purchases in the future! I recently bought a snare and some other hardware.. Dan from drums reached out to me right away with my expected ship dates and to see if I needed anything else. All music stores could learn a lesson on customer service from Alto!! Customer for life right here!

I live 1,000 miles away but that doesnt stop them from providing excellent customer service! Ordered my Taylor Guitar online on presidents day and it was quickly shipped. They responded very quick to messages and updates. 10/10 would recommend.

Always friendly service

Mike, if you’re reading this, you are the goat.

A couple of weeks ago... I had to wait a few minutes for Mike, since most amps can only tested with a proper appointment. But man Im glad I did. Mike was awesome, he allowed me to test various amps and then really went above and beyond. I have a gig today and my daughters audio jack thingie to her mandolin broke... So I sadly tried to see if any mandolins were reasonably priced. I told him my problem and he happily and eagerly said he believed he can fix that. Put it this way, the mandolin was fixed (he didnt even charge me) and we came out with a brand new fishman amp. I was so happy!

Alto Music is wonderful. Their repair department is excellent & reasonably priced. They are extremely knowledge & helpful with making recommendations. Well be back for sure!

Alto music is awesome, everything I’ve ordered shows up quick and in perfect condition, plus they have a great layaway program with nothing to lose if you can end up making the full payments within the time limit. They also have awesome customer service with quick response time should you need any help.

Have not gotten my merchandise that was ordered and no phone calls either to say or update me on stat.

The best drum shop Ive seen in this part of the country bar none. Service is second to none, the selection is excellent and Dan, the drum department manager, encourages you to take sticks to anything you like. He knows his product inside and out, goes out of his way to order anything you like and always makes shopping there a positive experience. In all my dealings with the drum department Ive gotten excellent deals and customer service. With all Ive seen in the other departments, everyone has been knowledgeable and courteous.I recommend Alto to all my friends without reservation. Please visit them. You wont be sorry you did. Please feel free to ask me anything, Ill always answer.

I Had some issues with an order and sent them a Text and they got back with me as soon as was possible and took care of it.

Alto Music in Middletown, NY is a fine establishment. The selection of guitars range from beginner to high end, but not priced out of reach. The staff is friendly and knowledgeable. You can play as you feel. No pressure. I always have good experiences at this store. If you have never been there, it is well worth the trip. Great guitars, great people.

Big store, but corona must make it hard for them to keep certain inventory around.

I have valuable vintage woodwinds. I know I can bring them for repair with complete confidence. Great selection, competitive prices, friendly knowledgeable service.

Really good selection and prices. Staff is knowledgeable and helpful. Fantastic to have in a local community!

These guys are super helpful. Not only do they have great products at great prices, but they even better support! Big shout out to Natalie Torres ... 10/10 would buy from here again

Go to the other Alto Music. Dude denied me a price match that should have been valid by saying they dont have it in stock so no the product I ordered also had a defective output. Never again, service is a one star as well as quality of products.

Alto Music not only sells great products at a great price, the customer service is amazing, very friendly, and very helpful. They follow through on everything they tell you. Extremely fast shipping. Definitely will be my favorite place to shop for all my music needs. Thanks Alto, Id give 10 stars if I could.

I have been going to Alto music for years now and cant say enough about how awesome this store is. So much more than just a place to buy music gear. The free clinics and events are beyond great. Alto music has created a music community where musicians can learn and share about their craft. Dan from the drum department is super knowledgeable and will go out of his way to show and share all the cool/new gear the store has.BEST MUSIC STORE EVER!

Wonderful experience yesterday. Garth in acoustic guitars was great. Go see him. All around wonderful experience. 👍

Great music store. By one stop shopping for strings picks accessories for my guitars in my studio. Great knowledgeable staff always ready to help. Always running great deals and offers price match any advertised price or better.Highly recommended from beginner to professional.

Literally this place is my husbands version of heaven, they have everything can fix almost everything musical and the staff is always above bar talented, kind, funny and informative, I never buy anything anywhere else. Worst thing I can say is I wish they were open later on Friday cause they are an hour away and its a rush to get there before closing.

Alto is the place to be!!! Great atmosphere, friendly, helpful employees and the prices sometimes beat online!!! Ill never look for music equipment elsewhere!!

Great business! They are very helpful in personalizing your experience and finding the right product for you!

Great store, by appointment only right now

What a great place.. People are very nice. Everytime Im in there its great!