Excellent dealer, from the minute I walk in till the end. Very professional, attentive and super friendly. Steven help me with the process and I can say I have my dream car. Plus, I walked out with extra $$savings on my car insurance, which is amazing. Best experience ever!!!

I think most people can attest to the fact that when car shopping, the whole process can be exciting but also it’s a major decision where you spend hours making sure you have and get everything you need in a vehicle. What made the experience so great for me and my boyfriend when shopping for a jeep was Jacob. He has such a kind, uplifting spirit about him and his passion to make sure buyers are happy and satisfied is unmatched. Jacob is full of charisma. He brightened up our days with his mix of professionalism and fun loving personality. He surely has an even brighter future in front of him. Definitely recommend to anyone - visit Jacob at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

The sales team especially Paul and Louis were extremely professional and understanding. Even when I was in the wrong without knowing, they still gave me the hands down best service and took it all in stride being more professional than anyone I’ve ever dealt with. They got this issue fixed and had it covered under warranty as well as delivered the car back to us. Their service and professional ability to handle this issue was phenomenal. I can’t thank them enough. I Would recommend this dealership to anyone hands down by far the best experience I’ve ever had. They go above and beyond to help the customer no matter what the issue or situation. Thank you!

We just bought a 5500 dump truck. We were in and out with in a few hours. Everyone was very helpful and Noone was being pushy about getting it finalized. Overall excellent experience we will definitely buy more vehicles from them again no questions asked!

I needed my 10,000 mile oil change. I had concerns about my transmission. They put it on diagnostics and updated it all for only a fee of 120$. Any other auto company wouldve charged much.more. I am a very satisfied customer. Id greatly refer herb chambers.

Harold Chip Harris may be the best sales man I have ever dealt with when car shopping. Even though we could not make the numbers work for the vehicle I was looking at I still felt the need to leave a review. He was professional, respectful, responsive and a pleasure to work with. Never one did he try to push me in a direction just brought the information to me to make an informed decision. If youre unsure about buy a car go see Chip!

I cant say enough about my experience here. We had gone a few other places first and left feeling stressed and defeated. From the minute we arrived at this dealership, the difference was incredible. They took all the stress and headaches out of the car buying process while being informative and friendly the entire time. If I had known what a pleasant experience it was going to be, we wouldnt have gone anywhere else. I recommend this location 100%

Jacob, Leya, Steve, and the rest of the team at Herb Chambers has been an absolute pleasure working with! They even helped me with my little girl, which helped me out a lot! Awesome people, great experience, and great free snacks haha ❤️🥳🙏⭐️

This was, by far, the BEST experience we have EVER had when buying a car. We drove from New Hampshire for a very specific Wrangler that had just come in and not only did they reserve it for us (knowing how far we were driving), but Chip sent a video of the car in real time so we would know what we were getting into. Five star service all around. He showed us the Jeep, helped me trade in my lease and eased my mind throughout this process. The welcome mat was set out from the moment first contact was made (online with an inquiry) through the time we left. It took only 3 hours from start to finish.I had researched dozens of dealerships and looked at hundreds of Wrangler before I found this one (Unlimited Sahara Altitude manual) and I had dealt with many sales people/dealerships who barely had time to answer my questions or took several days to get back to me. Not this place-they were courteous, professional and deserve your consideration. The ride was well worth it and we would gladly make the trip again, though we are incredibly appreciative that Chip will be driving it up to us. Thank you! Highly recommend this business.

Don was a great sales person. Steve was awesome with the financial portion of the transaction. First time I ever purchased a vehicle that went so quickly. Now to see if the service department agrees with my husband (who is a mechanic) on the brake/rotor issue. Will comment on this when I see what their answer is.

I had truly never had a good or pleasant car buying experience until I went to this dealership and worked with Kenneth and the rest of the team! I have never had such exceptional service or felt that the car salesman was genuinely looking out for my best interest. I will likely never go to another dealership again after this phenomenal experience.

“There’s nothing we can do to help you”. If you like that from a dealership then this is the place for you. After years of customer loyalty, three automobiles purchased here, service, etc this is the response I received after finding out I had a $925 repair bill for a faulty alarm system module in an automobile purchased about one year ago. And here is the icing on the cake - 1200 miles over the warranty. One thousand two hundred! No flexibility, no options no financial help or understanding just pay the bill. THERE’s NOTHING WE CAN DO. You have an ample amount of auto dealerships to choose from so perhaps keep this in mind when making your choice.

Joshua and staff had amazing customer service. They made sure our experience was five star and went over and beyond to make sure our needs were met. I would highly recommend this dealership for your next vehicle.

The overall service experience was great. Booking was easy and it was completed on time. I received a call once my vehicle was done and the service was fully explained. Id recommend them!

I had an excellent experience with my purchase of my 2018 jeep. There was an issue and it was resolved immediately. My buyer experience was excellent. Chip Harris is a great salesman, no pressure made me feel at ease about my purchase. Very very satisfied with herb chambers and would recommend them to anyone looking to purchase a vehicle.

My experience at this dealership was not good. I came in for a specific car and did not argue on price or payments at any point.The sales representative was great, he matched my energy and did not make me feel uncomfortable.What really made this experience horrible was the finance manager. I knew what to expect when walking in, as I already had my own financing. The finance manager “helped” me get a lower rate at another bank, but still increased my expected payment by $100 (and overall price of $5000 increase of the listed price). I did not argue as I understand what was added and purchased. However, the finance manager insulted me at mutliple times throughout this transaction. Criticized my credit by saying, “You know your credit is bad…But I got you SUCH a good deal!!!” …Sir, I came in for a car. Not some white man to tell me to “manifest” positive things in my life after explaining my credit score is down because of theft. I was in a car accident and needed time to save money. He went onto insult the car I drove, which was a borrowed car. Telling me “You need to wash this car!”Needless to say, I won’t purchase from this dealer again, especially with a finance manager who cannot control himself by putting others down.

Fantastic experience from beginning to end. I would certainly recommend.

Highly recommend this dealership, amazing customer service. Joshua Cudak was are sales associate, he made the purchasing process hassle free and made sure the dealership met all of our needs. If you are looking to leave the dealership happy and stress free this is the place.

Josh is absolutely amazing. I can’t say enough about how kind and willing he is to make the process of buying a car so understanding. The main reason I go to this dealership is because I trust him to give me what I need. When it is a decision you know you are doing the right thing. It’s a done deal!

I received a mailer from this dealer reminding me I had an airbag recall on my van. I made an appointment online to drop it off which was simple and easy. Their next available appointment was only a few days out, which was very convenient.I got a call a day after dropping it off to say that they didn’t have the parts to complete the recall and that the parts had to be special ordered. I left the van there while they ordered the parts and completed the recall.When I picked up the van the airbag light was on. I walked back in, talked to my advisor Brandon, and told him about the issue. He was surprised that the airbag light was on and came out to verify it with me. I wasn’t able to leave the van any longer and told him I’d bring it back when I could.When I dropped the van back I was told that there would be a diagnostic charge for looking at the airbag light. They had checked their work and it wasn’t related to anything they did. Odd, as the van didn’t have an airbag light on when I first dropped it off.Brandon said that he would have the technician scan for a trouble code and call me back. I appreciated the technician doing this, but was surprised he hadn’t already taken this step when he initially checked his work.The code was for an open in the driver airbag circuit, (this is the same code you’d have if the airbag was left unplugged, or the key was turned on while the airbag was removed) but they insisted that it wasn’t related to their work or the airbag they installed. It could be wiring or a bad clockspring (the cable that winds around the steering column for the airbag). And for them to go any further checking their work I’d have to agree to pay the diagnostic fee.Brandon showed me the diagnostic print out with the stored trouble code. It was logged as a one time fault at the approximate mileage when the recall was done. This was now very cut and dry as a mistake on their technicians part, yet they still insisted that all their work was done correctly.Brandon also had a photocopy of the old repair order with a chicken scratch note stating that the airbag light was on when I first dropped it off. Truly remarkable that it wasn’t typed into the notes on my receipt or that I wasn’t called during the first visit to inform me of the issue, if that was true.I asked for a manager to call me as I wasn’t happy about my visit and I was leaving with the airbag light on. Brandon called me the next day saying that his manager thought it was probably a bad clockspring and that it would be over $900 to replace if I wanted it fixed, but they still weren’t sure if that’s what it needed since I hadn’t paid the diagnostic fee TO FIND OUT WHY THE AIRBAG LIGHT CAME ON WHILE THEY WERE DOING THE AIRBAG RECALL.

The honesty of the general manager Paul and sales associate Don made this experience excellent. I would recommend this dealership to anyone looking the purchase a new vehicle. I couldn’t be happier with the purchase that I made and the process of doing it.

The service was amazing. My salesperson, Nick was great. He listened to me. He didn’t try to sell me something I didn’t want. I was completely happy with my purchase. Dave in the money department was equally as great. Explaining everything to me and making sure I understood what I was getting. It was no pressure. It was one of the best car buying experiences I have had. I will be going back for my next car. This is how buying a car should be.

I actually enjoyed the complete car buying experience! I learned a lot about maintaining a Grand Cherokee and how easy it is and less expensive if done right. I also leaned about the value of Certified PreOwned. My salesman Nick was great, and David made the financing experience painless. I got more car than what I thought I would get and it was worth every minute of my time. They have a great group there.

Very positive experience working with Nick for the purchase and David for the financing. Nick was incredibly helpful and actually fin to do business with. He followed up after the sale to see how things were going and if we had any questions. Car was ready when he said it would be and the entire process was pleasant. Not what you might generally expect when buying a car.

Everyone at Herb Chambers was extremely friendly! My salesman Steven was the most helpful in making sure I got to build and receive the Jeep I wanted to the tee. He was in communication with me throughout this whole process which didnt go unnoticed! 10/10

I can not express enough gratitude to Don and the rest of the team at Herb Chambers! This was by far my best buying experience! They made me feel like family from day one and walked me through every step, all while taking every thing I needed and wanted in a vehicle and making it happen ! I would 100% recommend them to friends and family ! Thanks again guys!

I can’t say enough about my experience. Leya went over and above to answer all my questions. There was zero pressure throughout the entire experience. This is my third Jeep purchased at this dealership- needless to say, they have a customer for life. Keep up the great work!

This was my first experience going into a dealership and purchasing a vehicle and I really didn’t know what to expect… After coming here I don’t think I will ever waste my time going anywhere else ever again. My Family & I cannot begin to Thank Melonie, Scott, David and the whole Herb Chambers Team enough!

Very friendly and caring employees. They went above and beyond to get the work done quickly. I Highly recommend this company.Thanks guys for a great job.

Long story short - avoid this dealership as they lack the professionalism, communication, and customer service required in the business.The full story - came in on Dec 22 to test drive and buy a Jeep. I was pretty much set on it and just wanted to drive it in person. I mentioned to the sales person (kylle) (who only has 5 months of experience mind you) that the car was dirty and needed cleaning, there was a rust spot that I just simply wanted touch up paint applied to, and to remove the herb chambers logo upon purchase which he acknowledged and agreed would be addressed.Even though it was very late in the evening, we went through all the paperwork very quickly and I was on my way. I was trading in my vehicle but since I’m from NH and the Jeep needed work, I would hang on to my car until everything was ready and a date was set for registration at town hall in NH.Over the next few days it was crickets from kylle, nothing about the vehicle status, drop off date, or next steps. I finally get through to him and get a very rough estimate of a few days later. I had told him multiple times on the purchase date I would be going on vacation and would be unavailable from 1/6/21 to 1/11/21.Here we are on 12/29 and we finally get a time, I’m calling him multiple times from the lab I work at, which has very poor service and I’m wasting my time at work with this. He asks me if I scheduled an appointment due to Covid policy. Um he’s the salesman, why is it my job to do his job? He hangs up on me after telling me to look at the website, which the next available appointment is 1/8 (I’m on vacation then)So here I am with two vehicle insurance policies since I still have my original car, and the one for the Jeep. I call him back and tell him the scheduling conflict to which he responds “no, my runner told me you can register at the DMV go check that website” and hangs up again. Excuse me? I’m the one who lives in NH, you think I don’t know how this process works?So here I am continuing to waste my time at work, with poor service, looking up information I already know the answer to. I leave him a voicemail telling him this isn’t my job to do and to call me back when everything is finished. I call the general manager (Paul) who appears to be very understanding, and scheduled the town hall appointment for my return from vacation and reassured me I’ll receive a check to reconcile for the two insurance payments.So now I’m on vacation, with very little cell service and this whole disaster behind me. I come back to multiple missed calls and messages from kylle to schedule a drop off and appointment with town hall. Do none of these people communicate with each other?At the appointment the runner doesn’t have the warranty cancellation paperwork that I was promised would be delivered as well, only one key (both kylle and Steve (finance) said there were two) and none of the work done on the vehicle. Now I have to call multiple times to get through to Steve to email the paperwork over.I go back and forth with kylle about the second key, who tells me I have to come in, an hour away, to get a copy made since the key man is “stubborn”. Also, I never did get that check which Paul told me I’d receive.I have absolutely no more energy to deal with any of this anymore. I’m not sure what happened after the sale, but this by far, has been the worst car purchase experience in my life. Never have I seen a more incompetent group of individuals. Pretty sure I’ll avoid the herb chambers group overall after this.The Jeep is great though.

I can’t express enough how easy Herb Chambers made it for me to buy my new Jeep. From the moment I stepped through the door I received quality help from everyone. This is why my family and I keep coming back to them. I never questioned where I would buy my Jeep from because we have always had a positive experience with them. I especially want to thank Don who was on top of everything and made sure I got exactly what I wanted. He answered every question and was able to show me various options in-depth. He kept me updated throughout the ordering process with frequent updates on when my Jeep was ready to be shipped and when it would arrive. If your looking for a great salesman ask for Don, you won’t be sorry!

It’s great when you feel someone truly working hard for you. Our salesperson, Jake, may be new and inexperienced, but he more than made up for it in attitude, enthusiasm, and helpfulness. The Jeep is beautiful and the experience was excellent.

As a young woman, car dealerships can be some of the most intimidating locations to have to go to alone. Steven Blackmer and David (the financial advisor) made the entire process painless. They went into detail with all my questions and took only my preferences into consideration. Not once did I feel that I was being told to do something or pressured into anything. The entire experience was simple, painless and a complete joy. Steve was an amazing gentleman to work with and took the time to go over all the information I would need to purchase my new car. 100% worth the over an hour drive!!

Steven Blackmer was great to work with! He wasn’t able to get us the first used car we had wanted to look at, but kept looking for a similar vehicle. He was able to find us a better match quickly. Dealing with him was a pleasure, and will seek him out if we need to in the future. Dave from finance was also great, found Us an awesome rate for Our new to Us Edge in a very timely manner!

Connor in the Service Dept. is awesome. First time there, wicked friendly and they explain things well. The shuttle driver was great.

Great Customer Service. Excellent dealership. They go out of there way to meet your specific needs.

Yes very much indeed. My tire had a nail times 2 and I had to come to have it repaired. I am very satisfied from the phone call to make the appointment to the time I had to spent waiting. I have to say Mark at the service desk is so great to work with. He is very understanding and goes more then 100 percent to help you out. At these trying times it is nice to know that Mark is there for the customer. He is very much appreciated and a value employee to Herb Chambers Millbury.Thank you for getting me back on the road to smooth sailing.Cyndi D a proud Jeep owner.

Easiest car purchase I’ve ever had. Josh in Sales and Steve in Finance…both great and lovely to deal with.

Scheduled appointment fast, thoroughly checked jeep as I asked did all the service I asked for and finished it at the time I requested and kept me informed through the day. Extremely friendly and job was well done at a very fair price

Positive experience. Scott at Herb Chambers In Millbury was was great to deal with. Very professional and polite. Quick easy transaction. Love my new RAM!

Connor gave excellent customer service. He went above and beyond. Glad I found this place

My experience here was really good. They were attentive timely and while there was a mixup on my issue being covered under warranty, when double checked everything was straightened out and I’m looking forward to working with them again.

I just financed a Jeep from Herb Chambers Millbury and it was a positive experience. The finance manager David Lachina was very pleasant to work with, worked towards the monthly payment amount I was looking for, presented different finance options and spoke to me in detail about the contracts. I would recommend this dealership if your in the market. I havent been to the service department yet, but have had good experiences in the past with Herb Chambers dealerships.

Our third vehicle from Herb Chambers and I guarantee we’ll be back. We’ve dealt with Nick Demaio on our last two leases and he’s been nothing but awesome to work with, no cheesiness or awkward sales man vibes. He’s nice, relatable and helped us get into two Ram pick up trucks now. We’ll keep coming back if he’s there! Highly recommend

This dealership was very professional and extremely helpful every step of the way, I did lots of research on the particular vehicle I intended to purchase as well as what I could personally afford. Even with all my research I still had questions here and there, and they were more then happy to help me. Not once did I feel pushed into a deal I wasnt comfortable with and there wasnt any hidden fees. Just fair and honest business. The deal I got was very good for both partys involved and thats the way it should be, no funny business. I highly recommend going to see Chip Harris (a very friendly and helpful salesman) and David Lachina (an excellent finance manager) both of the guys will work very hard to provide a pleasant and fair deal that at the end of the day you can be very happy with. Im glad to say that these guys are some of the good ones, and lets face it you cant say that about alot of other dealerships. I highly recommend stopping by if youre interested in excellent service and excellent deals.

The customer service was great, but it took an hour and 40 minutes for an oil change and tire rotation.

Great customer care, to give me what I wanted in a vehicle since this was my First Brand new vehicle bought. Thank you for all you did.

Thank you Kenneth for your amazing service! Highly recommended…

Don was very helpful and answered all of our questions. I would definitely recommend him to anyone looking to buy a new car/truck

Awesome car buying experience! Sales staff was friendly and knowledgeable. Financing was a breeze. I was able to complete all paperwork and leave with my new Jeep in less than 4 hours!

My transmission problem was never resolved. I kept being told Its not showing any codes. I had researched and confered with other people knowledgeable about cars. Although the cars symptoms, the research and the advice of all the car people (professional and amateur) pointed to the power train control module, nothing was done. I had bumper to bumper coverage just in case of things such as this, and I dont know if those people had input, but I was told Drive it until it dies. I didnt - I traded it for a newer car - at a different dealership.

I dealth with Josh as my sales person. He was friendly and professional. Anthony, the manager worked with me to make sure I was happy with everything. Anthony really knows what he is doing in order to make customers happy.

I had a great experience at Herb Chambers Dodge! Scott took great care of me in helping me find and create my dream car! Highly recommend this place! A great team!

We had a great experience buying our new Jeep from Joshua at Herb Chambers Millbury. Everyone there made the experience quick, easy and painless. Would recommend to anyone!

So I came Monday august 2 2021 around 5pm to bring my Jeep to the service department I was told by Dakota that since I’m not from mass I was able to leave my car and get a loaner I expressed I’m not from MA I’m from Jersey I get there the mechanic left I asked for a loaner because I don’t live in MA I could have driven home and came back for my car and given back the loaner so the service clerk tells me I can’t get a loaner due to there’s no cars for the next two weeks I spoke to Dakota filed a complaint and she informed me that he should have given me a loaner and contacted enterprise which makes sense I explained that because he said it will take a few days I had to get a Airbnb near by waste more money staying in mass because how I’m going to go home with all my bags on a bus or train when my car is in the shop getting fixed? The responsible thing to go was to give me a loaner and when my car was ready I could have driven back from home and gotten my car mind you I’m from Jersey stranded without my car and I’ve already spend money on Airbnb & $61.79 Lyft ride from the dealership back to the Airbnb which all could have been avoided if the clerk did his job and contacted enterprise and given me a loaner I would rather pay $30 gas and drive myself than a driver $61.79 to bring me to the Airbnb I got cause I’m stranded in a state getting my car fixed when I could have driven home and back still waiting for the owner and manager to callMe back about the complaint I filed.

Sales Manger Anthony (AJ) was outstanding to deal with. He was considerate, easy-going and kind. He was able to work with me on the vehicle i wanted. He never put any pressure on me and you tell he always put the customer first. Josh was my salesperson and he communicated with me each step of the way, he returned calls and never put any pressure on me throughout the process. I would recommend that you ask for both of these folks if you are thinking about buying a vehicle

Ken the sales rep was awesome! He was professional friendly so sweet to the children that were with usMade sure I was happy !!!

Went in for an oil change and multipoint inspection yesterday. Everything was checked off as green for good, including all fluids. I realized that evening while Changing my engine air filter that my coolant level was actually below the minimum fill line. This leads me to believe the inspection was either never actually done or the quality of the inspection was very poor. I’m by no means a mechanic so if I can’t trust the service department to actually service my vehicle properly I’ll be taking my vehicle elsewhere from now on.

Watch out for their internet prices, once youre there theyll tack on a 5000 dollar supply and demand fee.Im not even sure this is legal.I left there, and went to Artioli in Enfield CT. I talked to Walter about a truck they had advertised. I went there, and they sold it to me for 1000 dollars less than their ad.

Shout out to the service department who helped fixed a vibration issue I had on my 2020 Jeep Compass. Two other dealerships attempted to help and even suggested there wasn’t an issue but I needed to buy new tires yet it was as simple as balancing my tires again - which all but one were off, despite previous shops telling me they performed that service.Mark D. was extremely helpful and made sure all issues were corrected and I left with a clean, smooth ride.

Great service and kindness person ❤

Been there twice for service so far and service has been very good compared to other dealers. Comfy waiting room. Good covid restrictions in place. Fairly fast turn around.

Don was an excellent salesman. Professional and easy to work with. Highly recommended.

Good communication with service manager Michael. Areas of concern that did not repair were inspected at no charge. Michael was knowledgeable and professional.

I bought a beautiful new Jeep Wrangler over this past weekend . Steve was my salesmen. It was a great experience and I got a fair deal. He didn’t make me feel pressured or uncomfortable at all during my experience. He was very kind and made sure I did not leave unhappy . Paul was also extremely helpful along with David to tie up the sale! Everyone made the experience great. The customer service was great and I would highly recommend this dealership to anyone !!

My sales rep Joshua Cudak made my purchase easy and without pressure

The team in the service department made everything go smoothly for my repair. The later hours to drop off and pick up are key to making things as easy as possible.

We had Steven Blacmer as our sales person and couldn’t have been happier. Very informative and did a great job, didn’t try and push us in any other direction then what we wanted. The process was smooth and couldn’t be happier. Proud owners of our new wrangler.

The whole team at herb chambers was amazing. It was the best car buying experience I’ve ever had

After visiting a couple of Jeep dealerships in RI I decided to take a ride to Herb Chambers to try my luck. From my initial phone call, to picking up my new Wrangler yesterday my experience was amazing. Every employee I dealt with from management to the receptionist was friendly and attentive. I cannot recommend them enough.

I came here for an oil change a few weeks back. My service advisors name was Branden. The service they performed was fast and they notified me of things that needed to be addressed in the future.I did have a concern about something I wanted fixed on my vehicle and Branden said that they wouldnt be able to fix it and that they didnt have a remedy for it without having to replace the entire part.I asked Branden if this is something the Manufacturer would warrant. He said he would have to look into it and get back to me. Like I said its been a few weeks since I went there and I havent gotten a phone call, email, or any answer from him.I would not recommend that anyone work with Branden. His customer service is just lousy to say the least. I would recommend that if anyone needs service they go to another dealership even if it requires driving out of your way.Do Better Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

My sale man was his name don, so awesome friendly and very helpful

I made a appointment to look at a few Jeep’s, I had a trade which I had a lot of roll over they were very helpful they gave me a decent value on my trade i made a deal for a 2018 Jeep Grand Cherokee high altitude I couldn’t be happier with the sales service and sales manager along with the finance guy they weren’t pushy at all to buy like most dealerships are. I couldn’t be more happier with my new Jeep I love it if I wasn’t a hour away from them I’d definitely would go there for my service and other things. They also delivered my car to me so I didn’t have to drive all the way back up there. I have and will recommend anyone looking for a car or Jeep to definitely look at there inventory if there is something you like go there they are really outgoing no pushy which I liked the most I wasn’t pressured to buy it was on my time not there’s. Definitely recommend this dealership!!!

We were looking to lease a Jeep and found our experience with Herb Chambers to be ideal. Our lease consultant, Steven, was helpful and informative without applying that awkward pressure that often accompanies this type of experience. The business manager, David, was patient and professional in the final processing of our Jeep lease. Very happy with our experience and would recommend to others in a similar situation.

Steven was so easy going and helpful. He made our buying experience so easy. I would recommend all of our friends and family shop here.

Dan was great he took the time to explain what was going on with my Jeep. He knew when I dropped it off I was not happy and went above to make sure I was satisfied when I picked it up. I really appreciated it.

Sales associate and sales manager were a pleasure to work with and made purchasing the car easy. My issue is they sell certified used vehicles with features not working and then the service department just says we did everything we could on our end but we are not able to fix the problem. Hopefully Jeep will come up with better procedures to selling certified Jeep vehicles, you would think all features would work on a certified vehicle.

Use common sense when shopping here. They tried to sell me a lease for 60 months. The salesman’s and my self talked about a 36 month lease. When try Printed the purchase and sales agreement it was for 60 months. Lucky enough I was in the automobile industry for 20+ years and understand better then most . Be sure to watch your paperwork clearly. I’ll never come back. Funny thing is I actually know Herb Chambers very well.

Update on previous visit, thought they were helping, needed proper proof of residence (understandable) after provideing lease of house with address, was told the hard copy was sent overnight...... also that my insurance statement wouldn’t work......had to call the loan place ourselves to see what was accepted, it is now wensday, car was bought Saturday, the lady took our gieco and my job pay stub and said that they should be enough to confirm and then was removed from hold and will receive an update....... now I’m having a hard time believing I’ll have my car in time to cancel the rental I’ve been paying for, i don’t recommend people to others when u sign a deal and they stop doing their job, absolute let down

Leased my dream car today, and Steven made that possible. Great experience.

John KarayianisSuper helpful. Took care of everything 5/5 would def come back and buy another car from John. 👍🏻

Bad servicing, never fixed what was asked to fixed, rude people the guy lied and said he could never get a hold of dealship that holds my warranty left my car all day and when i ok something to be fixed was never done WOULD NOT RECOMMEND!

Purchased a slightly used GMC Sierra with all the bells and whistles here today. From Melonie, my first contact, who provided transparency on any fees before I even set foot on the lot to Steve, my sales associate who showed me the vehicle I wanted to see with no pressure to David, in the finance department, that explained everything and offered every option this was by far the easiest transaction for a vehicle I have ever had. No surprises and no gimmicks. I can actually say I spent less than what I was budgeted for, for something I wanted. Thanks guys.

Steven Blackmer was great to work with, the process was so smooth and easy I definitely recommend this place.

Bought a brand new 2020 jeep renegade on 11/15/20. Scott was our salesman. Very nice, very professional. Made sure I was comfortable with the vehicle before I officially said said yes. I am very happy I chose to go here for my vehicle purchase. I would highly recommend this dealership and Scott for other people who need to buy a car.

I own a 2020 jeep compass with 5k miles on it. Encountered my first maintenance issue while out of town yesterday. Called dealership and was fortunate to speak with Mark Dichter, service advisor. He was Excellent in getting me into service on a late Saturday afternoon and the problem was identified and corrected in less than an hour. Mark was professional, personal, informative and efficient. Cannot thank him enough for helping to resolve the issue.

If I could give zero stars I would!. Brought my car to get inspected after an accident and to see why my traction light was on. Was told everything was all set and they did an alignment. Only to find out a few weeks later when the light came back and I called them because rheblight came back on to find out on that they couldnt do a full alignment because the damage to the back of my vehicle.... which was from the accident!!!! They also NEVEr called rhe adjuster! I do not recommend going here!

Start to finish, exemplary service! We had the best experience possible buying a car. Our salesman, Nick, was knowledgeable, helpful, professional, and friendly. Dave from finance was amazing. He got us the best possible financing available and had us out the door in less than two hours in our new (to us) Jeep Wrangler. We would recommend buying from this dealership with no reservations. Thank you to Nick and Dave for a wonderful car buying experience!

They were super friendly and worked well with me to get to a very fair price. The vehicle was ready in a reasonable amount of time given that it was the weekend and I was changing states for registration. Would suggest to anyone to work with them and I will bring my business back here in the future.

This dealership was absolutely great!!!They got us the jeep we wanted and they were very professional in the way they do business, they went above and beyond and exceeded our expectations!!

Excellent service. Came back to this dealership despite longer drive. Service desk explains work in detail, polite and professional.

Went to service center quick diagnostic and just a few hours to repair itGreat work fair dealer price

I had a lot of fun purchasing my car with the team at Herb Chambers Jeep in Millbury! The salesmen, Steven, was easy to talk to and non pushy. Great conversation and made the process that much more enjoyable. AJ in management was polite, professional, and straight to the point with great a number on both the Jeep I was buying and my trade - a bit tweaking of the numbers and we were on signing paperwork. Within 20 minutes I was in the finance office and David was my finance manager. Easy going, told me everything I was signing, transparent and reviewed the rate/payment/total cost of buying the car, and was consultative on the additional warranties i could buy but never made me feel the least bit pressured. The next day, Steven called and updated that the plates were done and later that day called to say it was inspected and ready to schedule delivery! Would (and will) recommend to family/friends.

Place was awesome! Very professional. Scotty B was my salesman and he did an awesome job and answered all my questions to a T. Highly recommend this place and Scott.

Great experience purchasing a Jeep here. Steve and the team were excellent, made the whole process easy and they are not pushy at all. Would recommend going to Herb Chambers for your next vehicle!

I purchased my 2020 Jeep Cherokee at this dealership Herb Chambers in Millbury on Saturday 9/15/20. It was a great experience from start to finish. I highly recommend Sales Consultant Scott Baranauskas, Financial Director David Lachina, and Service Advisor Brett Coleman. Their Customer Service was exceptional and the dealership had an atmosphere of friendly and comfortable and of course safe. Which is exactly what I needed this very challenging year! Sincerely, Lisa Turpin

I took my car today for a recall on parts and service. They did a great job, good communication and they wash as bonus.I was happy with the service.

From sales, to finance to service our experience buying our brand new Jeep Grand Cherokee Limited at Herb Chambers was seamless. They went over and above what other dealerships have ever done. We wont shop anywhere else. K. Haden

The service department compiled of Rich and his team is absolutely outstanding. You are always given a straight answer on repairs necessary and time frame required when dealing with these guys. I bought my truck from another dealership and was promised a lot of things that I never received. These guys at Herb Chambers are extremely knowledgeable, easy to deal with, and will always willing to go the extra mile. I will not go anywhere else to have my truck serviced.

Steve, your salesman, was very, polite, professional and knowledgeable about the new Challenger I wanted to purchase. I did not want to build and wait for delivery of a new vehicle. Steve was very patient searching out the specific color vehicle, with the exact equipment, that i was looking for. After much searching the car was located in Rhode Island. Steve was able to arrange a trade to his dealership, so that I could purchase locally. A great experience.