An A+ experience. I bought a Weber gas grill from Gopher Ace. They assembled at no charge, carefully loaded into my car in a way that ensured I would travel home without damaging the grill, and offered helpful insight on how to set it up and use it. They were also friendly and answered all my questions with knowledgable responses. You wont get this anywhere else. A complete and unconditional recommendation.
Love this place. Easier to get in and out of compared to other big box stores. Well stocked and helpful staff!
Had a bunch of screens replaced. I ordered all one color. They failed to put that on the work order so I got 2 colors. When asked why, the guy was not nice about it and showed me the incorrect work order like I was the one who was wrong. Plus, I knew there would be extra parts, but $11 more per screen than quoted? Great deal! They offered to put in the correct screen, but since it took them 2 weeks longer than promised, I didnt have time to wait 3 more weeks so now my screens will be 2 colors. The cashier did say sorry repeatedly but that didnt help. I thought there was a new old fashioned hardware store I could use, but I havent found it yet. Too bad.
Such a great little hardware store. I always find what I am looking for and it is quick and easy.
The staff is very knowledgeable and helpful. Not like the big box stores at all, except the prices.Easy to get in and out fast, parking is just a few feet away from the front door, not at all like those busy crazy parking lots at depots. Once you shop at Gopher Ace Hardware, you will always return to the feeling of being welcomed with open arms to this warm community.
Well stocked. Great staff. Should be your priority over any big box.....so do it!
My twin sister and I are painting our entire house and Mary was so welcoming and made our first shopping experience a great one. Thank you!!
I bought a Weber q1200 grill over the phone from Gopher Ace Hardware in Minnetonka - Mary took the order and within a couple hours it was delivered to my home unboxed and ready to go! Inside the grill was a wonderful Ace Hardware towel and a couple days later a handwritten thank you note arrived in the mail. Such a joy to shop locally with such unbelievable customer service! 😊
Came in to get a couple copies of keys made. They were very helpful and kind. Very good experience!
I can always find what Im looking for here. Nice small store feel. There are a lot of employees always willing to help and have good knowledge of stuff in the store that can help me with whatever project.
Purchased something from a different ace location that all ace stores stock,in fact this store has one sitting right by the door when you walk in. When I drove there to return the defective item that ace sold me. The lady at this store told me they cant return it here because they dont stock this item at this current location. Wish it was only that . They told me they need to make a quick call to the boss to see if he is OK with it . make me wait around and started making phone calls to there boss and have a full blown conversation while Iam waiting just to tell me no again . There is a reason most people go to lowest and home depot. So you dont deal with this
Derek helped me find what I needed and went above and beyond that as well. Thank you!! I appreciate it :)
Highly recommend this store. Everyone is super friendly. I will continue to drive out of my way to shop here.Thank you for the awesome shopping experience when buying my new Traeger.
This hardware store is a throw back to the best days of shopping. They are friendly, knowledgeable and best yet, female friendly! I had a very positive experience there!
Great newer hardware store, opened up mid plauge...
It will be nice to have a good hardware store here at Ridge Square South. People say good things about their Long Lake location and expect Minnetonka will be the same. I hear they are going to be opening sometime in April 2020. That is what I hear is the plan anyways.
Great new hardware store close to home! Love it!
Well stocked store.
Nice employees