Went in to get a new phone, mine had died. We get there they stop you at the door and give you to a rep he keeps us there ( all the other customers are at a desk) and barely helps us to get started, we had to pull information out of him, my husband did most of the work picking a phone and getting a case, he wont transfer the information from the old phone and gets a paper and says you have to do it, we dont puts the screen on and leaves bubbles, so much attitude. Very dissatisfied with their so called customer service. He told us all the lower priced phone were NOT available and gave us the most expensive phone. If we didnt need a phone that day we would of left.

I had done a curbside upgrade that turned into a nightmare. The workers have nothing to say except sorry store policy I went to pick the phone up and was informed i wasnt authorized to do so even though i had my old phone, the card that paid for the new phone and offered to call my daughter in law which is the account owner. I was even changed to an account manager and still could not pick up my own phone. My daughter in law had to go pick the phone up for me. Then turning the old phone turned out to be just as bad. They were closing and didnt want to wait on me to get the pin that was texted to my daughter in law so sent it to my phone and did the trade in. Then tried telling me i was only getting $12 for the phone when i was told $500 by the representative that placed my curbside order. Needless to say i contacted customer service and will be getting the $500 trade in. The best part of all they wanted to say store policy to everything but when i mentioned another account member upgrading without the account owner even knowing they tried telling me that she has to be an account manager. Lol pulled up the app and the 1 person outta 5 is an account member and upgraded without an issue and without my daughter in law even knowing until she got the increased bill. I will most definitely drive out of my way to avoid ever returning to this location. Nothing but a headache and frustration.

After making an appointment in person. Waiting and waiting well past the 40 minutes to two hours. They never sent a text. They just kicked us out of the waiting list. And wouldnt help us out with a quick issue. (Turning old phone in)

🤷‍♀️Not sure who those masked guys working in the store were but they were amazing👍! Stayed a few minutes past closing just to help me and my kid with our needs. We will be back. Thank you both for the excellent customer service. Its rare but very appreciated! 🌟🌟🌟🌟🌟

I had the best experience at Verizon with Bryce and the manager, Devon. Bryce is such a great salesman. He was very patient, kind, and caring. Bryce will have my loyalty for as long as he is there. I was beyond blown away with the positive environment the staff has created in their store. They are such a great team. Overall, I was very impressed and they reminded me why I stick with Verizon. 10/10 recommend!

Great customer service on our visit. Got exactly what we wanted and prices were good.

This is a mixed review. I am in town to settle my mothers estate I have been a Verizon customer for at least 18 years. I have to say that getting her her cell shut off has been a nightmare. Unless it is a company store your required to do it either online or drive to a company store which the nearest one is 40 miles away. I attempted to do it online but her phone was dead, charger wouldnt work & could not recharge it so I bought a charger, charged her phone instead of driving 40 mi. Out of frustration after spending so many hours on the phone trying to take care of this I did jump in the car, drove 40 miles to Mishawaka Indiana where the problem was taken care of. Initially the guy that met me at the door said I have to do that online and I told him Ive been trying that for 3 weeks. He then responded with, we can take care of that for you but itll be a wait. After a 45 minute wait in the parking lot I got my text that it was my turn once in the store the employee that handled my issue was so nice and so friendly so accommodating I was done and outin probably 10 minutes. I call this a mixed review because I would give Verizon a one for the steps in trying to shut off a cell phone for a deceased relative but I would give a five for the excellent service that I received from the employee. There is a reason I have been with Verizon for so long. I look at this experience as a one time issue.

Love my Verizon. Its the only place Ive ever had cell service with. I also like that they keep their employees a long time. They must treat their employees well. So yes I like that they know me in there

Very helpful Eva was great, thank you Eva

Answer the phone for one simple question cuz I must be missing 1 step !¡¡:::. **;!:;;::::?*********#####.

So you have to make an appointment (or wait outside) but once I arrived for my appointment I had excellent customer service. Felix was just wonderful and helped me with a whole list of things and the manager pitched in too. They were both very kind, efficient, and even had a good sense of humor. Much appreciated! Felix went the extra mile by calling customer service to properly set up my business account and even helped me set up my cell extender service which was purchased separately from my Verizon account.

Very helpful. Took time to deal with the problem on phone and explain the issue

Helpful friendly service.

Very helpful. Your staff did a 5 star job. I am on a fixed-income and need to reduce my expenses. I feel you need a plan with equal quality at a discounted rate for people over 65. Thank you for responding.

Waited for almost two to talk to a representative, and he told me to come back next day.

Good store, the gentleman in there are very helpful

Good customer service. Not liking that they dont carry prepaid phones there no more.

Fast and efficient service.

Super friendly staff and super helpful.

Their service was great. The Covid protocol they have in place is awesome.

This store is slow and incompetent. After being told it would be a 15 minute wait, I waited 1 hour and 20 minutes to be helped. When I was finally helped they told me Oh we only have one android phone in stock. Thats information that should be given before forcing me to waste over and hour for their incompetent service.

Courtesy of reps, very helpful, helped me get a replacement for my phone, which was completely bogged down, then converted the old phone contents to the new phone. Im a happy camper. I was able to take wonderful pictures with the new camera.

Only open 10-5. Had to stand outside for 30 minutes. There has got to be a better way. All other Verizon stores closed. Phone numbers dont work. I was told I was number 5 and probably wouldnt get in today. Lucked out people in front of me left. Dont like this. If Im there at 4 pm then you take me even if its after 5.

Love Verizon. The employees at this store are always helpful & fun to boot.

While I understand that Verizon has to take precautions during this crisis, I was treated with disregard when I walked up for service. My car was being serviced and I walked over to the Verizon store to purchase a pair of headphones to pass the time. The person at the door treated me like a groupie trying to get into an exclusive night club with my name left off the guest list. Again, I understand the precautions, but his attitude toward me was inexcusable. I felt deeply humiliated as I was turned away.

Unable to help with extended warranty service from Asurion that was purchased with my phones

Very professional. Checked me in at the door and waited in my car until the next person was available to assist me. I was helped right away. Quick answer to my problem. I was very happy with the service!

Nice people and services

I called to the store for Michigan and all I got was run around with a robots on the phone

Very good service

The reps at this store genuinely care! Verizon has made great strides in protecting customers and employees from COVID, including new touchless experiences.

Nick and Briana did a great job helping my entire family switch to Verizon. Very patient and professional. Glad to be back with Verizon !

I am very happy with Verizon as a company but the service at the local store is not great. 1 person checks you in and cant answer any questions then you have to wait for someone else. There were only two people ahead of me and I was still waiting after 25 minutes with no one saying a word to me. NOT GOOD CUSTOMER SERVICE

I have been having problems with my bill for the past couple months. But but after meeting with Cole and Hank for about 30 minutes they were able to explain the issues and help solve my problem. I highly recommend this location above all others.

Very helpful!

Brooke Thank you. That was the least painful phone store experince ever. In fact probably our best phone store visit EVER.

Granger outlet is retail only, NO customer support whatsoever except by phone. Stop being att lazy.

They are only taking appointments and didnt have any availability for a week out. Nothing online says that they arent serving walk-ins. I was very frustrated as I was having issues with my phone and they didnt even try to help.

To be honest we came to this store a year ago and got the best service of any verizon store we had been to then we come in today and the day before and it was by far the worst we where lied to twice told us we must have just miss heard them we will not be going back we where told when we bought our phones that the brand of screen protector was warranted and we had been in there too get it replaced once and now they say thats not how it works or has ever worked the guy we spoke with seemed very inconvenienced to have to help us at all if they changed the way they do things thats fine but they shouldnt have said they never replaced them unless brought in by the costumer its a shame that we now have to find somewhere else to go cause we will not deal with dishonest people

Great deals. Not enough help though

The staff is friendly and knowledgeable, I dont mind waiting because they take their time with each individual to make sure they are completely satisfied and any issues are resolved. I love this store and highly recommend this location for quality service!

It is a very nice place, you can buy phones there & you can pay your bill, & they can help you set your phone up to!!!

I love the new location but they need to pay attention to what customer enters the store first.

It was a necessary stop my aunt uses their service

Be careful! They are high pressure sales people and talk in circles to get you confused and make you think youre making a good decision when in reality you are not. Dont be afraid to walk out of the store without changing your plan or getting a new phone.

Everytime I go to the Verizon store, I am treated so nicely. They really welcome your and do everything they can to accommodate you with whatever youre looking for or have questions about. Verizon is the bomb!!

Gentleman was helpful and honest. He wasnt pushy and respected the fact I need to speak with my daughter before I made a change to her stuff.

Very helpful with my cell issue. Can buy phones, tablets, and accessories there. You can pay your bill at customer service desk or at the kiosk in the store. Handicap parking and handicapped accessible. The staff is friendly, but there is a wait most of the time. Accessories are cheaper if you can find what you need on ebay or somewhere else. I have been with Verizon for over 15 years. I switched 2 years ago to the monthly prepaid instead of contract. For me, it is cheaper.

I accidentally turned on the hearing impaired mode on my phone. I took the phone in to Verizon. They worked on it until they fixed it!! I was happy.

They were very polite very efficient in getting to me to help me out. They were also able to figure out the issue and resolve it very quickly and send me on my way very happy with the service.

Great experience at the store! Actually probably my only good experience at a cell phone store ever. I had AT&t for years but I bought a house that would get no reception. So I took a chance on Verizon and Ive got LTE in my house! The folks in the store were great. Allison, Nic and Brandon will take care of you!

Ive never had a problem with the customer service reps. Today was the 1st time Ive ever felt slighted. One rep began helping me then left. I went to another rep and was helped through the rest of the transaction.

Had an issue with my bill, Emily the manager took great care of me, definitely go see them for any problems.

Had a problem with my new phone not working with the Message+ app. Turns out there was a problem with the SIM card, they sorted it quickly and in a wink I was on my way!BTW their new store is awesome!

This place has changed a lot! I used to dread going there but they are fast now! The staff had a great attitude and helped me find ways to save on my bill! Cant complain there!

Joy was awesome. The manager also did a great job of making sure everything went smoothly. They were a great help.

Nice store, great customer service. Very helpful and friendly. Went above and beyond to resolve my problem!!

Frustrated. Drove 40 miles to add an AT&T line to my Verizon account, pick up a new phone and purchase a tablet. Tablet was not in stock, but shipped to me. After 3 days it stops working. I took it into the local Verizon franchise in La Porte where I live and have to pay a $10 fee to have them diagnose it because I didnt buy it there.According to them I need to drive back to Mishawaka to have the tablet replaced. I called the Mishawaka store yesterday to confirm this before I spending the time and money to drive to over. I left a message with one of the Verizon team members to have my salesman call me back to confirm since he was with another customer--I did not get a call back.

If you have already placed an order online stay away its a waste of time to try and get your phone quicker

Joy was extremely helpful! Patient and kind to my 85 yr old mom who was getting her first iPhone. Efficient.

All they want to do is sell you over priced accessories. My phone got a virus and the idiot said I must have gotten it wet. No help, a bunch of kids that have no idea what they are doing. Go to best buy instead.

Nothing special go to the Verizon at the University Park Mall they are more knowledgeable and friendlier

Great new store smaller but nice

Sean M. Was the best! Awesome service, great selection of products that are amazing! Sean put my husband and I both into phones that fit our needs perfectly. We both originally bought Samsung s6s from another retailer and unfortunately both phones messed up within 3 days, luckily we were able to return the phones. We headed straight for a Verizon Corporate store where Sean M. listened to our phone needs and concerns. Sean took fantastic care of us! We love the new DROID MAXX 2 and the new DROID TURBO 2! Very nice, solid phones. Easy to use and the battery life and turbo charge (even in the car) is phenomenal! (And we got a much better deal than we did from the other retailer) Thank you again Sean and Verizon! You just became our favorite Verizon store and Verizon Associate!!

Very helpful people! Went in after over 6 hrs of working with Verizon over the phone. Within 30 min they had a new SIM card in and the problem solved. Next anything happens Im going here first.

This is the Verizon store to visit in the Mishawaka location as the U. P. Mall location is a indirect store. Nevermind the U. P. Mall Verizon for its location and convenience as the staff is looking for a sale and while they seemed to be attentive were not looking to give me the correct cost information. The Verizon store located on Douglas had more honest staff that I dealt with. Waiting can be expected - Surprise!

Great service. Best network! There are several great employees here including Sean McCuddy. The manager, Nic, is attentive & is great. I recommend this place to everyone.

I need to change what I said. This experience turned out well in the end and Verizon has probably gained a lifetime customer.

I slept on my phone good thing it was covered on your warranty

Amazing service, awesome deals thanks verizon

Good service but high prices

Compared to the last 2 visits to the store, todays was very disappointing. One poor performance doesnt reflect the overall reputation of the store, unless that one poor performer is not retrained to be more like the others. Than I no longer see the sense in paying Verizon what I can get for 50% less from Sprint.

This is a corporate store that can handle anything. Staff was friendly and helpful for my account and device issues.

The employees were knowledgable and were able to do everything I needed. A+.

Customer service really needd improving

Joe helped us and was incredibly impatient and getting annoyed. Even though our phone bill is almost $250 a month, he treated my mom and I like we were idiots bc we didnt understand the new plans. (He didnt describe them well) and we were only in the store about 15 minutes. Will not be renewing our contract and will absolutely never recommend the Verizon store on Douglas rd.

Hernon was super helpful and friendly. He helped us with an issue that we could not get resolved at Verizon Store in Elkhart Indiana.

What can I say I love my Verizon Wireless.

Used to have a great service department.. but seems they are going the way all others have and just try to sell u a new device

VERY HELPFUL..STAFF WELL TRAINED

Poor timeliness. Poor time management skills in terms of attending an appt.

Great!speedy and professional....Thanks

Sometimes you get your answers. Sometimes they are quick. But always they are expensive.

Very good store. Almost as good as the Verizon store on Main St. In Elkhart.

VERY fast service this time. I have been very frustrated in the past because I had to wait forever. Not so today. I was helped immediately.

Great customer service reps I felt at home because of how nice they were

Nic was great, very helpful and fast, much appreciated!

I was the kid standing outside at 8:01... there were 4 customers and 3 employees right in front of the glass door. I knocked on the door and they didnt even look at me. A kid in the cold a minute past closing. All I wanted was the free Google cardboard. They dont even care.

They are friendly and were able to take care of three of us who were upgrading our phones in a timely manner. Going after 7 pm is the best time to go

Walked in and waited for 10min with no one approaching me if I needed help! I WAS thinking of switching to Verizon from AT&T but if their customer service is anything like what I dealt with no thank you! Dont come here youll be treated like you dont exist....literally.

I like their kiosh machine. Its very simple to use.

Ive been to 5 Verizon stores and they always tell me I needA new phone cant be fixed but Douglas and Grape in Mishawaka fixed it in 3 minutes

Pleasant customer service, very accommodating.

Very helpful, not a great selection of accessories, but thats okay!

Have done and exlent job for me when I got my phone messed up, very satisfied!!

Excellent customer service...highly recommend this Verizon store!

Good customer service and not a long wait

Its a wonderful store with great customer service!

This store is Always busy, but I was lucky enough to get there early enough to not have a long wait. Everyone was wonderful.

Great staff, but went in with a problem, and my guy who had been helping me, acted like I wasnt even there...