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Play N Trade
25106 Marguerite Pkwy, Mission Viejo, CA 92692, United States
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Play N Trade
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De
Review №1

Employees at game shops rarely impress me anymore. One thing that makes Play N Trade stand above other game shops is the employees. I stopped in today and was blown away by the customer service and knowledge of Hannah. She deserves recognition because she truly goes above and beyond. I have also been impressed in the past by the guy with the colored hair (Shane?). I recently heard that Play N Trade will be working with Limited Run Games and thats a huge deal to me. I would rate this store 6 stars if I could.

Ka
Review №2

They do a good job getting you what you need. Better than GameStop by far. Disk cleaning and resurfacing work excellently same with their battery changing for Pokémon games. 10/10

Be
Review №3

This place has tons of retro systems and peripherals, even some in boxes. The prices were good, nothing was really overpriced. The counter clerk, David, really knew his stuff. Definitely a great place to go for a large selection and friendly staff who know their games. I recommend a stop in, if youre into games.

Da
Review №4

Great store very nostalgic and also has new games. The membership is worth it. Im definitely coming back to buy more next paycheck. The staff are very kind, informative, and helpful. They also will put your name on a waiting list for anything you are looking for and will call when they get it and hold it for you if you want. Cant wait to come back.

Da
Review №5

Had my questions answered, staff is knowledgeable on what they sell. Games are nicely layed out for viewing.

be
Review №6

Very knowledgeable employees, great selection of games, consoles, collectibles and accesories. Games were packaged professionally. Will be back again!

th
Review №7

Awesome retro video game store!!

Bu
Review №8

I have been looking for a good video game store to go to for a while and this is it the atmosphere is great and they have a good selection of games and good prices

An
Review №9

Great Customer service! Very Friendly and Helpful. I will continue to go here for what I need

Jo
Review №10

Play N Trade is a great local gaming shop. They have helpful and informative employees and run an informative instagram. Support Play N Trade!

An
Review №11

Do you simply is not much safer me because I don’t go to it often but it was there and they were efficient they have what I need it and I’m glad they had it

Mr
Review №12

This place is amazing! I love the 80’s and I bought a system that that plays new and snes.but if you love 80’s you’ll like this place!

Ax
Review №13

Best gaming shop to buy sell or trade

De
Review №14

Great selection of new and retro games, systems and accessories. If they dont have the retro game you want they can put you on a waiting list and call you promptly when it arrives. A service that is very much appreciated. Prices on retro games are pretty much the same as online +/- a couple dollars but they test and resurface old discs for you at purchase. Some accessories Ive purchased were even cheaper than online prices. Highly recommend this store.

St
Review №15

The place is like a video game museum, so many cool retro games and consoles from my childhood (as well as all the new release games/consoles). Incredibly nice people work there and the owner is just as welcoming as the staff. I enjoy just stopping by every now and then just to see the stuff they have there (as well as buy/trade a few things while I’m there). Very fair prices on everything.

Lu
Review №16

I had an amazing experience with this store, they know a lot about the games, and a lot of sold cheaper than online prices.

Ry
Review №17

If I could give zero stars, I would. This place has some shady business practices. I will elaborate.Selling to them is near impossible, or theyre just really biased. Not to mention, that the staff are unreasonable and that the staff will think that they happen know better than you do. Unless you happen to be a loyal customer, chances are that they may not always have a bedside manner. Or there might be miscommunication on their part. Not uncommon sure, but its still a bit difficult when trying to get a second opinion.Recently, I tried selling them a bunch of consoles to them. I had about six spare consoles. Out of the six that I brought up, they were willing to only buy two of them. Which happened to be a PS2 and a 60GB fat PS3. And the fat PS3 isnt exactly easy to find these days as they appear to be uncommon now. The other four consoles that I would have brought in were an original Xbox, two elite Xbox 360s, and a slim PS3. They completely disregarded the slim PS3, but that was just part of the problem. They simply told me they would not accept original Xbox systems and all Xbox 360 models. As for their reasoning, they simply stated, These arent in demand and it would be harder to resell them and the value just isnt worth it tous. So basically, you cannot sell Microsoft systems to them for the most part. Probably including the Xbox One, as well. As for the demand part, there are tons of people collecting for the original Xbox. If you look on game collecting communities, you will see people are still buying games for the system and more uncommon limited edition variants of the system. So I never believed that part, either. Second of all, they basically told me to do my business elsewhere by referring me to other buying apps. That isnt necessarily a good thing for a store that wants to be taking in stock. So basically, theyre a video game store that is biased and wont buy Microsoft systems. Thats my verdict there.I do recall when I sold a PS2 to them back in 2018. It was a well working system but they wouldnt buy it only because one of the doors to the memory card slots was missing. Which never affected the system at all. I get that it may not look as presentable, but if you were to put a memory card in the slot, you wouldnt notice a difference! Again, theyre really picky.Their prices are insane. I mean, $25 for a Greatest Hits copy of Dark Cloud for the PS2? Not to mention that the case was faded and the fact the game itself is worth a bit over $10. But still, a GREATEST HITS copy. Let that sink in. And they had the nerve to charge $50 for its sequel, which is worth half of that. So, yeah. Totally insane to say the least.Bottom line, doing business with these people is just completely meaningless. I wouldnt waste my time with them any further. The way they run a business is just demoralizing. You cant let biased opinions get in the way of your business. Especially when your so called observations are completely false! Not sure if this review is going to stop people from shopping here, but still. Just do your business elsewhere and dont give Play n Trade a second thought.

Lu
Review №18

Best place ever kind workers and amazing games I like how there are a lot of old game selections

A
Review №19

Wonderful place with helpful, friendly staff and a varied selection of games at fair prices! The place was professional and made sure that their used games were in good conditions and answered any questions we had nicely and clearly (as stupid as they were, thank you Steve!) Highly recommend it :)

St
Review №20

This shop is well organized, clean, and had a great variety of games over many platforms. I met the owner Sean who was welcoming, polite and knowledgeable. I hope to go back soon to pick up a CIB Smash Melee. For now I settled for Mario versus Donkey Kong game only.

Tr
Review №21

This place is great, they have pretty much anything you’re looking for. Whether it’s something for the cube or something for your new system they more than likely have it. I can’t say enough about the staff they are extremely helpful and knowledgeable. I have two special needs teenagers and every time I bring them to play n trade I can see that the staff shifts into even more helpful mode. Keep up the good work.

Ta
Review №22

Great place friendly employee helped us with our n64 hook up.

Da
Review №23

The owner is a great guy, and their game selection is impressive!

Ch
Review №24

Amazing! They had the Super Scope I was looking for of all things! They even gave me great recommendations on where to get Guitar Hero controllers as they didnt happen to have any. Definitely recommend.

So
Review №25

I had a great experience visiting this store. The staff was knowledgeable and the customer service was out of this world. I couldnt be happier with the selection.Thank you for helping me find a gift for my nephew, he absolutely loved what you helped me pick out! I will definitely be back.

Ja
Review №26

We drive out of the way to support this small business because of the customer service and their selection on everything.

Ph
Review №27

Shawn and the staff at Play N Trade are the best. My family and I LOVE this place. Their knowledge of the products and customer service are top notch. Do yourself a favor-try this place. Once you do, you will never go anywhere else for gaming needs.

Wi
Review №28

This is the best place to get your gaming supplies for any system, old or new. Their prices are good, the staff is helpful and friendly, and their selection is is great. Plus you get to support a local business.

Ni
Review №29

Im a gamer who has lived in FL, WA, and CA. This store has the best staff of any game store Ive been to for being nice, knowledgeable, and eager to help. Reasonable prices and good section. I cant recommend enough.

Ja
Review №30

Great service and selection. Fair trade values.

Ma
Review №31

Very good service. Helpful people. Vide selection of games.

Sc
Review №32

Nice place... friendly staff. Lots of great new and old games/systems

Ma
Review №33

This is the place to go. Best prices and deals.

Av
Review №34

Best gaming store I have ever been to! The workers at the store were very nice and friendly people, and they have great prices! Definitly 5 stars!

Ja
Review №35

Overall this place has great game values from any other game store Ive come across, but there customer service is poor. When calling the store, instead of answer a couple of quick questions, they tell you they are either too busy or even ignore the call and place you on hold for long periods of time. I love treading through memory lane with this store and even being able to even get a few parts of systems that even Gamestop cannot offer, but if you are not even physically there they sometimes will not help you.

An
Review №36

Basically a mini version of Gamestop. Had some cool retro gaming systems+ old games. Pricing wise is pretty much the same as any other retailer, but there are some items thats like cheaper than most retailers. They also had a selection of DVDs, and markdowns video games.

Co
Review №37

Knowledgeable staff, fair prices and great selection. Repaired my system quickly and explained every step of the process.

Ve
Review №38

This place has cheaper membership, than Gamestop. They have a lot more video games from retro to the latest consoles. The prices are alright however, the man Steve was so sincere and knowledgeable. Ask for Steve. This is a place to go, if you dont want to shop online. They have a policy, if you give cash they wont charge tax.

co
Review №39

If youre into retro games, this place is what youre looking for. The owner is great and knowledgeable. I always look forward toy visits to this store, they also have lots of consoles and newer games. Youll love it

Ju
Review №40

Play and Trade has gone through a complete makeover. Steve is also the guy to go, very knowledgeable and helps finding what you need. I highly recommend Play and Trade to anyone else and look for Steve to help you out with what you need.

Sh
Review №41

The person working there was really helpful and nice. This place has a great selection of modern and retro games and consoles.

Di
Review №42

This place is amazing plus the staff are all great!

Ja
Review №43

Loved how the workers had communicated with me and help me out with pricing of consoles and games. This place is 120% better than Gamestop. Also when you go here ask for Steve he is the best!

Mi
Review №44

Friendly, incredibly helpful staff! They fixed my PS4 quickly and it was very affordable!

Ad
Review №45

The best

Bi
Review №46

Great customer service, as long as you live within 10 minutes of here there should be no reason to go to GrimeStop, prices are also lower here with a better return policy👍🏻

Se
Review №47

Great experience with extremely professional and friendly staff. Prices equal to, if not lower than the big chain competition, but with the personal touch only available from a small business retailer.

Pe
Review №48

Huge selection of older equipment and all the latest games. Staff is the best for getting all kinds of help and just chatting about games.

Je
Review №49

Very nice video game store that sells retro, but also new video games, consoles, controller, and pretty much anything you need to be a gamer. Prices might be a little high for some people, but thats what Black Friday is for. Is your video game console broken or damaged? Play N Trade will buy it, or even fix it for you. They also sell other things, such as phones, iPods, and TV streaming boxes. Word to the wise, however. If youre looking to buy an old console or game, or even ANYTHING old at all, just try looking for garage sales or thrift shops, which just might have that old N64 or Genesis youve been looking for. Then buy it for $10. OKAY, MAYBE THAT MIGHT NOT HAPPEN, but its always worth a shot. After all, who wants to spend over $100 for a N64, just to play the games? Get a pc with an emulator for crying out loud

Xx
Review №50

The owner told me he could fix my ps4 port and told he I would have it back in 1 week. They made me pay up front before he did anything on it and It took him almost 1 month to finish my ps4 and at the end he didn’t even fix it and he also wouldn’t give me my money back!!! I tried talking to him up front but every time I would call him to and ask when time he was going to be in store I would show up and he would be gone!! Never shopping at the place ever again!!

Ge
Review №51

I would highly recommend the Marguerite/LaPaz Play n Trade to anyone looking for a great gaming store. The inventory of both new and used games, consoles, accessories, dvds etc is massive. Steve is incredibly friendly, helpful, and knowledgeable.

Da
Review №52

Nice place, prices seem inline with most other places but they have older systems and games if you want to go back as far as Nintendo DS and original Xbox. I appreciate the fact the titles are well organized and the store is well kept, bravo to the staff.

as
Review №53

Prices are made to juice you but its nice.

Jo
Review №54

The workers are very nice they help you out when trying to find something. Every time I go there I am pleased!

CS
Review №55

Great guys. Price Matchers. Quality control is a + and they know their role.

La
Review №56

They have TONS of retro games and peripherals, BUT expect to pay museum prices. I constantly find better deals on Amazon. I love brick and mortar niche stores like this, but you guys are not conning me into paying $40 for Tekken or $20 for Mortal Kombat Deception.

Ev
Review №57

IT is much better then game stop with great service and lower prices then game stop

Be
Review №58

Great stock. Has basically everything!

Er
Review №59

It felt like I was unwelcome by this one employee but other then that store and setting is nive.Update, the second time I went in and received my game to find out they went the extra mile to get me exclusive

Ju
Review №60

Yo will never go to gamestop ever again! Love the old school games and consoles takes me back to my childhood!

mi
Review №61

Great I found the game I was needing.

Bo
Review №62

Great selection. Friendly staff. Absolutely ridiculous prices.

Ch
Review №63

Great prices and great selection! Staff is knowledgeable and helpful!

Sa
Review №64

We took our Xbox 360 in to be fixed and unfortunately they were unable to fix it so they just replaced it. They have tons of games, even really old ones and great prices.

Ra
Review №65

Good place to get old games or consoles, but the owner over prices all of the items that you could get online way cheaper.

Em
Review №66

Very fun place to pick a game.

œa
Review №67

Steve is my favorite employee

Co
Review №68

Great service and atmosphere

Je
Review №69

Great and only place to get old retro games/ systems but the staff sometimes is very condescending like you dont know what you are talking about.

Ad
Review №70

Steves awesome.

Fa
Review №71

This store is really full of retro games, kind staff,But they put the prices according to what they do sell for on Amazon, which means that they wont sell it for cheaper prices,

Gw
Review №72

Employee was great

Ha
Review №73

Great store.

Information
55 Photos
73 Comments
4.4 Rating
  • Address:25106 Marguerite Pkwy, Mission Viejo, CA 92692, United States
  • Site:https://instagram.com/playntrademissionviejo/?hl=en
  • Phone:+1 949-588-7529
Categories
  • Video game store
  • Electronics repair shop
  • Game store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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