Came in for a battery change and they took care of that in short order. Also shared with them that my check engine light had recently come on yet the car was performing fine. I told Mike that I wanted to try and figure out the diagnostic code and then check my BMW paper work as I had received a few extended service warranties from BMW - just couldnt remember what they all were. We were both transparent with each other - me telling him that it wouldnt make sense to pay yEurocare for a repair that BMW would do for free. Sure enough, he got a code for me (no charge) and it is linked to one of those service warranty extensions. Well done guys- you have my business for future work (unless BMW is covering it) :-)
Over priced, unprofessional and do not keep their word. I took my 2015 Audi A3 for a coolant leak and they told me I needed a new water pump. 3 days and $1,800 later I get my car back and down the road I went. 5 minutes down the road. Same light comes on and I had to take it back to them. Couple hours later they said it’s done and I picked it up.2-3 months down the line I’m in a city 3 hours away and my car is still leaking coolant, and now taking it to another shop, they asked me, “If I’ve had my water pump replaced?” I tell them, “yes. why?” And they responded “the gasket of my new water pump has been installed incorrectly, and that is what’s leaking coolant”A problem that should have been fixed the first $1,800 around is now costing me another $600 to repair and that’s because they did not do their job right the first time.I called Kurt with Eurocare, and he tells me he cannot warranty the parts unless he sees it. “Well can I send you photos?”He responds, “No, Photos do not prove anything.” “I have to see the car.”He wants me to spend thousands of dollars on a tow truck to come back to Missouri City so I can save $600 on a repair? That doesn’t sound like a warranty coverage.You will not see my car here again, you didn’t fix the issue the first Two times you had my vehicle, why would I trust you to fix it this time?Don’t take your car here.They will tell you it’s fixed and good to go.Then when their “repair” fails and leaves you on the side of the road.They will not keep their word, they will not warranty their work and help you get back on the road. Unless, of course, you pay them more money.
I highly recommend this shop and very friendly environment. I came here with aftermarket items and Mr.Kurt helped us to get in with install and Mr. Ariel was the man who did all the installations very professionally. Overall had a wonderful experience. 💯❤️🔥
First time using Eurocare, after my miserable experience at the Audi Service center, we were grateful for their assistance. Mike and his team were fantastic, super friendly service, kept us informed throughout the process, and finished the work in a timely matter. Not to mention came and picked us up to retrieve our vehicle once the job was completed. Never once did we feel they were trying to sell us unnecessary repairs and gave us options to save money.10/10 experience. Highly Recommended.
They have great friendly service and keep everything straight with you! Mike was a great help with getting my Audi back in proper running shape! They don’t try to rip you off like other places and are much cheaper than a dealership. 10/10 experience. Highly Recommended.
The job took a little longer than expected but I was kept informed of issues. Definitely a lot more reasonable price than the dealership. Kurt and Derek went above and beyond to make sure my car was fixed.. they were quick to get me a replacement when the first transmission failed. Very professional, will definitely return as a customer!
My 2015 Escalade would not start when I came out of the bank. While checking under the hood to see if perhaps a cable came loose I hear a “need some help?” from behind and it is a random dude with a EuroCare shirt on. He introduces himself as Kurt and tells me he can try to give me a jump. My escalade cranks right up and Kurt offers me complimentary battery check back at his shop which is right down the street from the bank. I again take him up on the offer of help and it turns out the battery had a dead cell after hooking it up to a nifty Interstate Battery thingamajig. Anyway, if you are in a jam the team over at EuroCare can most definitely be relied upon. Thanks again Kurt for caring and helping out a stranger at the bank!
I dropped my car off to get an oil change and no sooner i left, i get a phone call that my brakes were almost gone and my radiator fluid was 95% gone and it couldnt be topped off, only flushed. So i agree to the flush, the called him back to cancel and the job had already been done! So the service manager tries to tell me a bunch of non sense. So i tell him, im an aircraft mechanic and all of a sudden, my car was topped off with radiator fluid and when i picked up my car there were no mention of my worn brakes on my invoice. If icould give them no stars it would be zero stars! I wont be using them again.
Very professional and explains the process of how they service your vehicle. I also like the fact that they take photos of the parts that need service and share them with you so that you can keep them for your records. I will recommend this place to others.
We took our BMW convertible in because the top won’t go down. They said they can repair, unfortunately they couldn’t. So we put the car in storage until we found a reputable mechanic who is capable of doing the job. Whilst I’m there with him we saw a broken piece of my headrest which they glued back together. They never said a word about it but still had the audacity of charge me $280 for labor. 🖕🏿
Around the first week in April of this year; 2021 I went into this location (Missouri City Texas) and received a verbal quote to repair my brakes. The verbal quote was about $800ish. I thought that was a good deal, so a few days later I send my brother to take my vehicle to get the brakes repaired. After the breaks were completed I was charged over $1000. I called and spoke with guy who gave me the quote (Curtis, who happens to be the manager). He claimed he never quoted $800ish, he said $1000. Thats a bold face lie- I took my car to several places and received $1000 quotes, but his was cheaper, which is the reason I took the car to him. Well I let that go as I didnt have it in writing, but that should have given me an idea this company was not a reputable establishment. Fast forward to Saturday, 5/15/2021 I took my car back to Eurocare Import Car Repair - Missouri City because I heard a squeakiness every time I hit the breaks. Upon my arrival, I spoke with a very nice person at the front desk who advised me he would get the mechanic who repaired the car to come take a look. Once the gentleman who repaired supposed to have repaired started walking to my car; I said Sir can I ask you a question regarding the sound I was hearing, he aggressively said, ANY QUESTIONS YOU HAVE YOU HAVE TO TAKE TO THE FRONT DESK. I replied, the guy at the front desk told me to talk to you. Again, he aggressively replied. I DO NOT HAVE TIME FOR THIS TODAY! I then said, dont worry about it, I dont need you to look at my car. Upon me walking back in, I explained what took place outside, the mechanic started walking aggressively towards and I thought he was going to hit me, so I stepped back. I looked at the front person, is this how you all do business. The person at the front desk told the mechanic to go back into the shop, but the mechanic continued to argue become aggressive. I stepped back again as this was getting hostile for no reason. I never got loud, upset or aggressive. I DO NOT RECOMMEND THIS PLACE! THEY LIE, ARGUMENTATIVE, WILL FIGHT YOU. PROTECT YOUR LIFE DO BUSINESS ELSEWHERE! If I could have given a zero star, I would have!
Mike and Kirk are professionals and truly show patience and understanding when taking care of your vehicle. Thank you guys and I will be back!
Do yourself a favor and go elsewhere. This place has no integrity, and the manager Kurt Schultz is the ripoff king! After reading several other reviews regarding the same problems as me, I feel foolish for even taking my car here. I gave them a $20,000 job, that was mostly paid through my warranty company. Its been several months now and my car still isnt fixed. Ive told my warranty company that I dont even believe that is was my motor to begin with. Looking back I wish I would have gotten a second opinion. Kirk will convince you that he knows what the problem is, but he doesnt. He charges you for things that dont even need to be done, then wont release your car until youve paid. I was only suppose to pay $250 deductible, and ending up paying almost 2500.00, and Im still experiencing the exact same problems as I had before. If I could give them 0 stars I would.
Update: I am real, and have the expenses to prove it. I took my Mini here a while back for a check engine light and camshaft sensor issue which was misdiagnosed and cost over 2 thousand dollars of repairs to the wrong part. Turned out it was just a valve cover diaphragm I replaced it myself for less than $400. The work was not done right and the prices were crazy. The bad reviews written hear are true. The dealership even had another customer experience problems from this repair shop.
Absolutely will not take any of my vehicles back to this place. I was told by Kurt that I needed a front brake job, which included rotors replaced and a brake fluid flush. He told me that the front pads were low and the fluid was black. I asked why did I need a brake job because the computer print out he gave me said I had 57% wear left on the front brakes. He responded that the technicians eyes are more accurate. I was very specific that I needed the car by 530pm that day. At 515pm I called and was told that the parts company brought them the wrong rotors. Kurt explained that he would have the car put back together and I could bring it back the next day which I did. I picked my car up and asked for the old pads which were no where near as low as Kurt made them seem. Stan even admitted that there was about 6000 miles left on the pads which i barely drive that many miles in a year with this vehicle. Kurt is very good at giving you the run around, beating around the bush and not being honest. He changes his story to cover things up. He now tells me that i needed a brake job because my rotors were bad. Nothing was ever mentioned about my front rotors being bad. They are now changing their story because they know I really didnt need the brake job done that day. BMW recommends rotors being changed instead of turned. The fact that Kurt and the company are now using this as the reason for the brake job is dishonest and pitiful. My sister also had an issue with this company but I didnt know this until after I had the work done otherwise I would never have taken my car there. Eurocare has lost my business because they would rather conjure up excuses rather than do the right thing. I would never recommend this business.
Great work done on my Porsche at a reasonable price! The guys were friendly as I waited in their store for the service. I would definitely come back here. Thanks!
This is the worst place ever to take your car they will misdiagnose your problem act like what they fixed needed to be fixed anyway and hand you a huge repair bill. So you go in for one issues then they work on something else when you leave you still have the same issue you initially came in for. Also good luck with trying to leave a bad review on their website page, it will not except bad reviews. It will delete them after you try posting it. I WONDER WHY? Thx Kurt for a waist of my time!!! I see a few responses from this place but none where they will try to fix the problem you may have with them.
I took in my Jaguar XF and explained my concerns (Stan) was my advisor. I explained I could no longer hear my seat belt sound and also my left and right turn signal (was told it was my instrument cluster elsewhere) so that’s what I was requesting to be checked. He explained it was $150 for that and $199 for the a/c. I said ok if that’s the case i would prefer to focus on the a/c for now that it’s the most important due to the coming summer and I will do the cluster at a later time. When he called to tell me about the a/c he quoted me a price for the cluster( it wasn’t the cluster but I don’t remember what it was called) I said again that it wasn’t something I wanted to do it was not that important to me. When I came in to pick up the car I was charged for my a/c diagnosis and the electrical diagnosis that I requested we held off on. I am not sure where the mixup occurred but I was not happy about being charged for something I requested we did not do at this time. My ac has been working well so far so I have no complaints there. (I will update if need be) The staff was otherwise friendly.
Been with this shop for a year. Last oil change was done in April. Recently weather was extremely cold. Found out my car was leaking oil profusely. Given the distance between my house and the shop, I had no choice but to take my car to a nearby independent shop (they are specialized in BMW vehicles). They showed me that the leak came from the oil cap, specifically the O-ring was not sealed correctly. It was an O-ring that was not properly replaced. From the pictures you can see oil was coming down all over my engine bay and the underbody. Upset but I paid for the repair.Spoke with the manager Kirk today (had a few interactions with him in my past visits. Was a nice guy) to see if the shop could honor their work warranty. Kirk flat out denied responsibilities claiming he never got to inspect the car himself and could not trust the work from another mechanic. The pictures speak for themselves. It is not difficult to fault the O-ring for the leak. The shop simply does not want to own the mistake. Kirk also calmly advised me that he doesnt mind losing a customer over this. Which he definitely will. The damage was directly related to the oil change job. If I were to claim something totally bogus and unrelated, you could have the argument that Im playing the naggy customer type, but Im not.Im deeply disappointed. The shop is professional, but the management is not. From a customer vantage point, you have zero protection over shoddy mechanic work. The shop would simply protect their interest over yours. Thankfully for me, this turns out to not be a catastrophic damage, but if it were a major repair, youd be looking at shelling out thousands of dollars out of your own pocket.Please carefully consider placing your trust in this shop.
Had a problem with my Audi and the underside splash shield rubbing on the road. In and out in 30 minutes, bolted it back together. Service was pleasant, courteous and in fact complimentary. Very much appreciated - thank you so much.
Will not go back to this place. I have never seen such rude and unprofessional sales person.Called them up to check details and cost for 60k service. Kurt was the man on the phone and he said he need to see the car to check what type of filters are used etc and asked me to come down for a quote. When I went there they called the dealership in front of me to check what need to be included in a 60k service! I mean, dont they even know? He didnt need to see the car or anything. They somehow want you at the shop hopping you will give the business since you already made the trip.The rough price they quoted was about $200 higher than the dealer. But they could have told me that over the phone. If they dont discuss price over the phone, give me that reason rather than other excuses. Be truthful at least. I immediately lost my trust on them and wasnt going to leave my car with these guys.
I went to EuroCare for a stalling problem with my VW Tiguan 2010, and they worked on my car twice without fixing the problem. I ended up with a $3500 bill and a broken car. They claimed they replaced the used parts on my car with new ones but couldnt provide me a receipt showing the purchase of the new parts. They diagnosed my car, saying I needed to change a fuel pump, serpentine belt, crankshaft sensor, fuel pressor sensor, and a camshaft position sensor which I had replaced and fixed. However, my car stalled again while driving just a week after. When I took the car back to them, the so-called manager called Kurt Shultz, a Rude character in human flesh, quoted me more works that needed fixing. When I asked for them to diagnose why I had no heat in my car, they said I needed to change the auxiliary pump. I did, but as Im writing this, I still have no heat in the car, and they refused to do anything about it: a $556 work that didnt fix the problem waisted. To show how worst this business is, when they charged me for towing the same car, they tried to fix the stalling problem that has cost $3500. My Tiguan went from bad to worse. They even recommended I fix the bolt joints on my front tires, knowing fully well that the arms connecting the bolt joints are also bad and wont work well if not fixed alongside the bolt joints. The cars drivability now is terrible. EuroCare doesnt care about your car, only your money. I was forced to buy a new car right after the second stalling problem, and they had collected $3500 from me by this time. The work they did was so bad, and Kurts unsympathetic nature forced me to complain with the district attorney, and I will be taking them to court.
Great staff, Excellent service. I was very impressed with their knowledge. They took me to Wal-Mart to shop, and picked me up when I was done while they did my brakes. Best service ever.
Came in for an 69 dollar oil change and free AC check- enticed by mail in coupon. Walked out with a 240 bill. The advisor told me the Free AC is just checking pressure and visual inspection, that a full inspection of 150 dollars would be needed if the problem was not simple, but that he would let me know before doing anything. Later that day he calls and tells me my problem is my fans not working and i need Fan, antifreeze changed, and AC refill 1,200 bill. I get there to pick up vehicle and he tells the bill is 240 and said he had to do the full inspection because the problem was not obvious.Well.. I take to a second shop and in fact my problem was a simple AC recharge. My antifreeze is 1 yr old and fans work as they should. He fixed for 100 bucks.This shop overcharged me the 150 inspection fee knowing that my problem was simple only to make some money of their customer and wanted to do more work than was necessary. Cant trust this shop- move on to the next one.
Kurt took such good care of me. Got my car in quickly and addressed my concerns. Had me a diagnosis promptly and everything was done by the end of the day. Everyone there was courteous and friendly and took the time to listen and Answer all me questions As much as I never want to go back I know I will return when needed.
Always great service. $$$ less than dealer. Took me home and came back when car was finished. Derrick and Kirk are very customer friendly.
Removed and replaced the front wheel hub, at my request and repaired the damage another business did to me vehicle with.
Very quick turn around and excellent customer service!
Ive been to Eurocare Missouri City twice for brake pad issues from work done elsewhere. Professional, fair, and fixed my issue. Very friendly employees and I am very pleased with the service and the timely manner in which it was performed.
I had a delightful experience with Eurocare Import Car Repair this morning. I bought a car battery from them less than two years ago. For unknown reason, the battery stopped performing so I took the dead battery to the shop, hoping they would be able to do something about it. Specifically, I wanted to thank Phillip Knotts for his excellent customer service. He understood that I needed to use the car as early as possible so he was kind enough to offer me a new battery, free of charge, instead of keeping me wait for a couple of hours to get the old one fully charged for a fee.
I brought my Audi to this shop to get it aligned. It ended up being about the same cost as the Audi dealership. A day after the alignment I started hearing noise on my vehicle, so I took it back. According to their policy, they will not step out and check out the noise on my car. They wanted a diagnosis fee for something that started after they worked on it. Poor professionalism and customer engagement. I gave two stars because it was very easy to get an appointment..they were not busy at all!(Added after owners response) Ive been to the shop twice and both times there was only one person at the front desk. They refused to give a full quote over the phone and asked me to physically get there before I could get the quote. The eventual cost was about 30-50 lower than the dealer..but for a $400+ job, the dealer would have been my choice. Also, I asked to be unsubscribed from their mailing/calling list and the owner still tried to call me!
Thanks to all that were gracious enough to give honest reviews on this place, their high prices, and their rude staff. Your reviews do work and I won’t be taking my car here. Thanks again.11/20/20 Edit: Someone, I guess from this business, replied to my comment claiming Im a competitor trying to slam them. I absolutely assure that I am not. I dont like giving someone my business, having a bad experience, then seeing reviews on the business where multiple people experienced the same thing that happened to me prior to my visit and with the same people. Businesses, just like our government need to realize that they are not in charge, we are. You definitely lost a REAL CUSTOMER because of the negative reviews on your business.
Friendly front desk manager, very polite and quick response on the quote I needed.
Always have a excellent, quick service time here. Prices are all laid out before any work is done, fair price as well. Very responsive to text or call or even walk ins. Been back several times and never disappointed.
My boyfriend works here as a mechanic and I may be biased but I love the whole crew there. They have a great turn around time and everyone from the service writers, mechanics and service techs are all warm and wonderful people and very knowledgeable about their professions. I recommend them to my friends with import cars CONSTANTLY and a few have actually had work done there because of it and came out of the experience with a sense of extreme satisfaction.
Took my Smart Car in because the check engine light came on. Since the car is no longer under warranty, I asked if they thought they could beat the dealership price of repairs. I was verbally assured by Phillip at the front desk that could do it for much less. No shuttle available, so I dropped the car off and walked home. Got a phone call that parts had to be ordered. After over a week of waiting, the parts finally arrived. Upon picking up the car, to the tune of $1400, the same light came back on as soon as I drove out of the parking lot. I returned and after waiting for 45 minutes, was told that now a new computer light is coming on and that this is quite common. So now they want another $125 for the part needed and will not work with me. Big deal...I now have a 3 yr warranty on the work and the same light is still on. I will never know whether its the same issue or not as I am refusing to have them do any additional work! A week after I came in, I am now dealing with a new front office manager, who told me Phillip no longer works for the company. The new front office manager is extremely unprofessional, and unflexible. I could have saved money, time, hassle, plus having a free rental car by taking it to the dealership.I am extremely disappointed and will no longer be wasting my hard earned dollars there.Betty Moyer
WARNING WARNING WARNING!!!!! DO NOT TAKE YOUR CAR THERE!!!!!! These people will steal your money on repairs that are most likely not needed. I went in for a water leak in my Range Rover. They told me it was the water pump. Then went on to charge my warrant company for a new radiator as well. Additionally, I was charged over $1,000.00 in additional repairs that they supposedly said I needed. I reluctantly paid. Here I am, 2 weeks later, SAME, leaking problem. The real issue was never fixed. They told me to bring it in that all their repairs are under warranty. They had the nerve to tell me it was yet another part that needed replacing and it would be an additional $500.00 out of pocket! Seriously people, I DO NOT recommend these people. Not even for an oil change. Go to the dealer. Kurt can sell ice to an Eskimo!!!! Don’t believe him. You’re in a vulnerable position, you want to believe, but DON’T!!!!!
Went Eurocare on Saturday to check a noise from my air conditioner. I spoke with an associate named Kurt, and we discussed the sound that was coming from my AC. Kurt said he will have some one to check it out if they did not hear the noise they will send me on my way. After sitting in the lobby for about 10 minutes, a mechanic called me and asked if the noise under the car, which it was not. Approximately 3 minutes later he called me again and asked me to sit in the car, we both heard the noise at that time. He explained he has the same car just a different year and maybe there a leaf stuck in the blower. I go back in and another guy tells me he needs to check and see if he can find the part. I sit for another 45 minutes and they tell me the part I need is available at the dealership. I go to the counter and the guy tells me this is what we recommend and it cost $1,200. It seemed obscene so I said I would talk to my husband. At this point I believe we are done and I’m told your total is $153 for the diagnosis. I was never told there was a diagnostic fee and there was no sign referring to a diagnostic fee as of September 28, 2019. If I would have known upfront there was such an expensive diagnostic fee I would have taken my business elsewhere. In the end I went to the dealership and they did a free diagnostic and the solution was about $675 compared to their $1200, with equal warranties. However, I was caught off guard so I paid but throughout the day the situation did not sit well with me.I called back Saturday to ask for a refund and was told I have to call and speak to Kurt. I called Monday morning spoke to Kurt about the diagnostic fee and he tells me he charge a 140.00 dollars an hour for labor (even though there was no sign notifying anyone). I told him I never agreed to that fee upon entry but he still refused. I asked for someone over him he would not give me names or numbers of anyone else I could speak to. I asked for a refund once more, since he mislead me and he refused. Eventually, he hung up on me and I called back and spoke to Philip who put me on speaker and repeated the same thing Kurt said. My husband put up a review and Kurt called me soon after it was posted and demanded I ask my husband to take it down or he will get his legal department and sue us for slander. He was very threatening on the phone and I asked that he not contact us again because it was beginning to feel like harassment. Later we looked for the review and it was deleted or hidden. This place is a complete joke. I would never recommend this place to any of my colleagues.
When I initially called I spoke to curt to see if there was a wait to get an oil change. He was so polite, kind, and respectful. He advised me that there was no wait and it would take 45 minutes to change my oil and also make sure that my car was in good condition. I don’t think it even took 45 minutes actually because the service was so fast. Thank you guys I really appreciate your service and will be back to visit!
Very helpful and straightforward with information regarding your repairs
Best care repair service on the planet. Boom.
Great people. I had tried to get my car fixed at other locations but they couldnt provide the service I needed. Eurocar brought in a specialist to take care of it in the same day.
I had a flat tire on the highway and rolled into Eurocare for some assistance. Kurt and his team were quick to assess my tire and change it out for a spare that I had.They did it quickly and didnt even charge me a penny!!You can bet I will be back when I need anything for my vehicle. The customer service there was awesome!!!
Awesome experience! Saved me so much money compared to the dealership with better service. Highly recommended! I’ll be back if I ever have to.
I went there with suspicions of possibly needing a valve cover and gasket replacement after smelling burning oil and discovering a small oil leak. Management was knowledgeable and confirmed my suspicions, prices are fair and the repair work exceeded my expectations. The leaking oil was cleaned up under the hood and that was impressive and shows the technicians went the extra mile. Any repairs needed for my BMW will be done by this company.
Excellent service. Manager Kurt, Associates Greg and Pravin went above and beyond. Definitely recommending to friends and family! They offer an array of car services so it’s truly a one stop shop!
I bring my car here for servicing and has had no issues. I always wait and if its going to take some time, it is told upfront. They show whats wrong with the part or if its dirty. It can be pricey for some things. Ive never had to return for a recent repair. Would recommend.I have a foreign car. Less than dealership ship
Professional work with affordable prices. Manager and team are very friendly and helpful. I will continue giving them my business.
A month age, I visited the Mercedes S-550 air conditioner repair. I paid too mach for maintenance fee ($160.00).
Had the brakes system flushed, master cylinder replaced, 2 brake hoses replaced, coolant system flushed, and oil & filter changed on my 83 Mercedes 380SL. All work was done well within 30 hours. Utilized complimentary shuttle back to my home. All documentation was done professionally. I feel comfortable using this facility again for my Mercedes.
Kurt was awesome at this place. He was very courteous and honest. Explained what needed to fix on my car very well. I am very satisfied and will be bringing all my cars here for service or repairs.
CUSTOMER BEWARE!!My wife went to them because it was closer to us then the Lexus dealership. She was hearing a noise coming from the air condition and they said they would take a look. They could not find a problem and charged her 150 dollars for looking! They NEVER told her it would be a charge for this service. As a matter of fact they told her We will take a look and if we dont find anything we will send you on your way. THEY ARE TAKING ADVANTAGE OF PEOPLE. THEY SHOULD STATE UPFRONT THAT THERE WILL BE A CHARGE TO LOOK AT YOUR CAR AND LET YOU DECIDE IF YOU WANT TO PAY OR NOT.NEVER AGAIN!
Great customer service. Kurt and his crew were very helpful with a lot of my car needs. I will definitely be a repeat customer.
Met Kurt and two other employees. Everyone was very professional and courteous. Came in for some service work on my car. I was very satisfied with the work and was happy to see the bill being much cheaper than the dealership. Thanks to the whole team in Missouri City!
If you own a BMW, Mercedes, Audi, anything Euro, this is the place to go. As soon as you walk in through the door they treat you like family. They remember me by name and keep me updated on the status of my car. Thats not even the best part, they didnt give a discount but they allowed me to pay half up front and the other half when its finished. As long as I own a BMW this is where Im going to get it serviced
Good service at a fair price. The free shuttle service to home and back is convenient. I’ve returned to EuroCare for all my maintenance needs for the past 2 years.
Receiptionist is horrible! Does not recommend for that reason. Spoke to one of the mechanics out side of the reception and seem great and knowledgeable. If your receptionist is face of your organization in person and over the phone, you should have better talent. You lost a customer today and I am sure you have lost many more because of this individual.
I took my car for an inspection as the coolant low sign had come on.Eurocare technician notices an oil leak and does a complete inspection which leads to faulty thermostat,coolant hose, engine oil pan gasket and motor mount issues.They gave an honest estimate which was in line with the industry costs .The manager made sure I was taken care of as far as rental car, drop-off etc.Very happy with their work and ability to see the big pictureSriram
Quick and excellent service! The people there are friendly and really take care of you! I recommend everyone to go here.Thank you, Kurt and Pravin!
My first time using EuroCare for an oil change on my 2018 Porsche Cayenne. Everyone was very friendly and the service was great! I will definitely go back!
Highly recommend Euro Care in Missouri City!! They helped us greatly after a dealership had quoted us extremely costly repairs. Turns out what the dealership quoted us for were for unnecessary repairs. Euro Care fixed us up and a fraction of the cost!!
-5 stars, most useless place i ever been, fell very sorry for people why gave any better rating then mine because they have been ripped off
I came in for an alignment check. The guy did not have the proper mechanisms for it so he had to take it to another shop. He pushed my alignment out more, worse than it was and then told me that I needed to fix the camber. I took it to the BMW dealership and he was correct I did need a new camber but according to the BMW service man, he messed my alignment up.
Needed to have brakes put on a 2010 Lexus is 250c had 103 k on it. Last brakes job included rotors all around and pads $540. They quoted $1280! Then told him I wasnt going to pay that he then changed his price to $950. When I say that was still too high he says well if you cant afford my rate I stopped him and said I will be down to pick up my car. You just insulted me. He said he used wrong choice of words. I ended up getting exactly he was offering for$727 and a lifetime warranty. Now he doesnt get to work on my 2018 Mercedes or my SUV.
This was my first time experience at this shop. Manager Phillip and his staff are very professional, courteous and helpful. Will use their services again in future.
ABSOLUTELY NOT. Paid almost 500 for a repair on my Jaguar. They said my battery needed to be reset. three weeks later same issue.... brought it back... refused to honor their work or refund my money. told me it was the turbo post and quoted nearly 7000 dollars. Offered me a credit for the misdiagnosis. what good is a credit when dealing with incompetence... and ole girl at the front desk... is RUDE as HELL.Reply to your response: I am sure it was this shop. I pass it every day. My review is late but this occurred in 2018 .
Have been getting my oil changes here for my BMW and Curt has always been professional, quick and clean services. Excellent work and services!
Took my Mercedes in for a Service B and rear brake work. They tried to up-sell me on front brakes which the dealership told me I didn’t need so I didn’t like that. They forgot to replace the worn rear wiper blade that I pointed out when I dropped it off - not a huge deal but annoying. Charged me $639. Parts and $457. Labor (which is high for labor) and tacked on $98.75 for “shop supplies”? Wish I’d seen that before I left because it’s a BS charge. In the end it was around $200. less than the dealership in Sugar Land. I might go back but I recommend negotiating a hard price and maybe stick around and watch them do the work and check your bill carefully before you leave.
Everyone was helpful and professional and they completed my car in a reasonable amount of time.
I took my vehicle here for a check engine light related to a secondary air pump. They told me that a plunger on the intake manifold which was non-serviceable was stuck and the entire intake manifold needed to be replaced. My check engine light came back on within 2 days. I decided to keep driving it for several months trying to go through the drive cycles to reset the light the light never went off so I decided to take a look under the hood. Right next to the secondary air pump I saw a broken vacuum line I simply pulled off the broken piece and slid the old vacuum line back onto the part. I reset the check engine light and it hasnt been on since. its been over a month now I was robbed of $2,800 and I even paid for them to do a diagnostic inspection clearly a broken vacuum line should have been seen!
This place is a joke. DONT go here, they won’t fix your issue only find ways to make money off of you and give you false information as to what’s wrong with your car. I have a BMW and the dealer quoted me cheaper prices than they did at first but then they decided to match it to earn my business. And that guy Kurt is extremely rude after he gets your money. Think TWICE before taking your car here.
I was having issues with getting a oil change as no one had oil filter for the 2018 jaguar epace. Eurocare utilize their contacts and got me the filter and finally got the overdue oil change. They were very professional and customer friendly.
Great place and great people. They provide great service. Update: I have used them again and the service is truly great. I can trust the job will be done right.
This place is NOT honest. Go somewhere else! We spent over $3,000 on repairs. We had the car back for a few days and the engine light came back on. We took the car back up there for them to tell us that it will cost us $800 more because there are additional repairs needed. We have no idea how they didnt notice these repairs initially. Total rip off. Had to go to another mechanic for the repairs. Dont trust this place. There are several more reviews similar to mine.
This location on Missouri City, TX will definitely con you. They charge more than the dealership. They up charge for everything. Dont go there!
I made an appointment online to have my Audi serviced at the Missouri City location. I arrived a few minutes before my scheduled time and told the man at the front desk my name, and that I was there for the 85,000 mile service for my vehicle. He told me that he had no appointment for me and said that they have no online booking system. I showed him my email confirmation and their website where you fill it out, and he still argued with me that they did not do that. He then told me he could not honor my appointment because they were preparing to leave (we were still well within operating hours), I asked to speak to his manager. H then said they could still do the service, but he did not know what work needed to be done. I told him again, I needed the 85,000 mile service on my Audi Q5. He argued that there was no such thing as a 85,000 mile service and asked to see the car. He went out and looked at my car for a few minutes and came back, grabbing a photocopied version of a Mercedes maintenance book. He then began asking what class my car was. I told him that is a Mercedes classification, not Audi, and he once again began arguing with me. I pointed out he was looking at a Mercedes book at it was not applicable and he acted completely dumbfounded when I told him again, even after he went and physically looked at my car, that it was an Audi. I expressed concern that if he could not tell what type of car I had, how could I trust them to do the proper maintenance? He told me, his manager would know what was needed but he did not know. Mind you, this is information that is clearly posted online. I ended up leaving as it was clear that they could not be trusted to perform simple standard preventative maintenance. He was completely useless and unprofessional. Please trust me when I say, this place is not worth your time or money. Avoid it if at all possible!
Dont take your car here. Even 1 star is not appropriate for this establishment. They will take your money and wont fix your issue. The management is very rude (KURT) and they dont stand behind their work. Save your time and money and dont take your car here
I enjoyed working with Kurt. Very transparent and will ensure that all your automobile issues were resolved properly and in a timely manner
DO NOT... I repeat DO NOT, bring your vehicle here. If I could give them a -1 star I would! My husband brought his Benz here for a MINOR problem, he left it parked it in the garage for a week,thinking it was fixed. After driving for a couple of mins he realized the problem was not fixed AND the air conditioning was now not working properly (in TEXAS). He took it back, they said this was not their fault, but promised to look at the car again. After the car sat there for a week, they gave him the keys and said nope, not our fault, but we can fix it for some ungodly amount of $$$. We took the car back home only to hear this sound of LOUD scraping under the car! We took it straight to the Mercedes dealership and they explained that Eurocare had NOT CONNECTED EVERYTHING back properly! NEVER EVER TAKE YOUR CAR HERE! Waist of time and money.
I have had a few cars worked on here. Always great service and pricing. I recommend Eurocare to everyone I know.
Don’t walk away from this place, RUN! They told me I needed things fixed that had recently been done. They charged me $50 to replace tail light bulbs but never actually changed them; shame on me for not checking before I drove off. Went back and along with their inability to change bulbs they told me they don’t have the ability to refund the money for work they didn’t do. Find anywhere else for your car repair and you will be better off.
I bought a 5-6 year interstate auto battery from this eurocare imported car repair at this location on 7/2016, that died on 5/8/2018. I took my car and the warranty back to the shop to honor the warranty. The current owner refused to replace the battery or compensate me for the the remaining years on the warranty, instead said he will do a test on the alternator which he charged me $107.55 and said the alternator was faulty and that it will cost me $1300.00 to replace it. I took my car to a reputable auto shop and bought a new battery, after the alternator was again tested and found to be in good working condition and since they said that Eurocare over charged me they waved the cost of the test. The auto dealer that service my car, also did the test and also stated that there is no problem with the alternator. I have since gone back to Eurocare and still the the owner will not the warranty. My advice, customers at this location, be warned!
Great friendly staff! Will definitely consider for future service on my BMW.
The team at Eurocare is knowledgeable and always helpful! I feel like my car is well taken care of there.
I had great experience with everyone in the shop. I had oil change on my Lexus and very pleased with the service.
Dont trust them. Told me that my ML350 had several oil leaks that it obviously didnt have per my observation, verified by Colony One Auto, told me front end needed repairs that both colony one and NTB confirmed werent needed, and underfilled my vehicle by about 4 quarts on last service but charged me for extra oil for oil change! Incompetent and dishonest. Do not go there!
AWESOME Customer Service!!! Stuck out on the side of the road. They tow my car to the shop and fix the problem, less than 30 mins. Truly a life saver for under $200 bucks!!!! THANKS AGAIN!!!
This place always takes care of my car and lets me know what is really going on with it. Breat is great and very professional. There is not many auto repair shops I would recommend in the area but this is one I highly recommend.
Very Impressed! Great Customer Service - knowledgeable staff.
Took my Volvo in for 50k maintenance. Surprised at bill. They charged me for 40k maintenance( transmission flush and filters which were done 10 k miles ago. So, I paid an extra $400 which I had paid at the dealer 10k miles ago. Dishonest or incompetent?
Had my GLK serviced yesterday for a transmission flush, wheel alignment, and new air filter. The total cost was approximately 1/2 of what MB dealership quoted.Great, friendly customer service, convenient location, and timely service. I, without any reservation, will be returning to Eurocare for my car needs. HIGHLY recommend.
James was very professional and helpful!Thanks again for the excellent service!
To Who it may Concern,This email is in response to a recent experience I had at your EuroCare Highway 6 location. I have visited your location many times in the past to have my Mercedes and BMW’s serviced. My primary reason for having work done at your location was due to convenience and the service has been satisfactory. Not only have I had my work done there, but I have also referred my friends and neighbors too. Rest assured, after the experience I had, not only will I never return for any services for my vehicle repair problems, I will also discourage anyone that I talk with from having work done at your facility.On 7/5/19 I took my S550 Mercedes to EuroCare with a Distronic Module Computer problem. They informed me that their charge was a $140 and that they were not sure they could fix the problem. After a few minutes with my vehicle, their mechanic returned saying he could not get into the Mercedes Computer to fix the problem and that only the dealer could resolve the issue. I was charged $153.64. I felt that since they were unable to resolve the issue, there should have been no charges.I have now scheduled my vehicle with the Mercedes Dealership for the repair that your company failed to do.In closing, I feel your two service advisors (Paul, and his partner, I didn’t get the other one name) need to be retrained or dismissed for their inadequate knowledge of their jobs and one (whose name I did not get) in particular should be dismissed for his angrily outburst verbally shouting out at a customer for bringing a dissatisfaction to their attention regarding the services.Larry Hayes
I went it for an oil change and the service was supreme. Very friendly staff, first time here and I was satisfied.
This is by far the worst mechanic shop in the universe. Idk if its Curt with a K or C but he is one of the most unpleasant/unprofessional people I hv ever encountered, and the owner is just as bad!! These guys are upset because I wanted bring my car to a different shop because they were to expensive. The work I allowed them to do was horrible. When I picked my car up it was leaking coolant. They replaced the water pump, a belt and did a drain and fill on my coolant. The other shop would not do the work behind them because the car was spraying coolant everywhere. The ower says bring the car back and if its something we did wrong then Ill reimburse you for the tow. Yaaaa right!!!! I bring the car back and the say its leaking from the part/work I didnt allow them to do. I explained the car wasnt leaking coolant b4 I dropped it to your shop but now it is. These guys say it wasnt leaking coolant because it didnt have any coolant in the car when I dropped it off. So I drove 45 miles from work to there shop with no coolant in my car is what the are trying to get me to believe. This place is a joke and Im reporting to the BBB!!! People trust the reviews on here!! Dont make the mistake I did!!!
Called to get an estimate to replace a timing belt and water pump. They wanted me to stop by, so I did. After arriving, they wanted me to give them my keys so technician could look at my car. I told them they cant see the timing belt because it is covered by a case and all I wanted was an estimate based on parts I required. I gave them all the specs of my vehicle but they were resistant. I promptly left. I did not need any possible analysis of my vehicle. Maybe they never saw the inside of a Mitsibishi 3000GT or knew how to work on it. Something was fishy.
They are way over priced, I went for a battery change for bmw ended up costing me $600 and they didnt even put back the screws or anything. Dont go to any EuroCare they are all the same.
WARNING!! WARNING!! WARNING!!DO NOT EVER TRUST THESE PEOPLE WITH YOUR VEHICLE! I needed a simple oil change and they couldnt do that right. My vehicle had smoke everywhere. My husband and I went back to the shop and showed them and the manager KIRK tried to blame us on their mistake by saying we were Birddogging them by watching his men??? I have never seen or heard anything like this in my life. They are so unprofessional. Also, while I was sitting in the lobby waiting for them to finish my oil change, this guy that was sitting in the lobby waiting on his car told me that this was his third time bringing his car back for the same issue and that he had already given them over $5000. I asked the manager Kirk for my money back and he refused. I asked the manager Kirk could I speak with his boss, he refused. Please dont take your vehicle to this location because they clearly dont know how to deal with customers or vehicles!!! You have been WARNED!Sincerely,Unsatisfied customer10/20/2018
Good staff, very friendly. There were problems, but they fixed them. Happy with the service.